2019-01-03T02:09:00Z

What needs improvement with Epicor ERP?

Julia Miller - PeerSpot reviewer
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PeerSpot user
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8 Answers

Seth Sunu - PeerSpot reviewer
Real User
Top 10
2023-11-06T12:06:29Z
Nov 6, 2023

There are some glitches in Epicor ERP. Epicor ERP should add some automations.

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WC
Real User
Top 20
2023-09-22T06:44:40Z
Sep 22, 2023

The tool should provide a better user interface. It takes time to use the user interface unless we are very familiar with it. There is a learning curve. The QC modules and HR modules are a bit weak. They do not have many features. The costs are not clear. It might affect us at the end of the month and the end of the year. I do not like it. The HR and QC modules must be made more elaborate. It should be like S/4HANA.

DK
Reseller
Top 5
2023-06-13T12:40:00Z
Jun 13, 2023

Epicor didn't care about user level and software applications. So, it's not so user-friendly for nontechnical people. The aforementioned area can be considered for improvement.

JP
Real User
Top 20
2022-11-28T19:41:45Z
Nov 28, 2022

There's a new version of the solution that has some bugginess. They're cleaning that up. The user interface is an area that needs improvement and they're improving.

CM
Consultant
2022-09-26T23:56:56Z
Sep 26, 2022

I would like to see a better reporting tool. It is hard to use right now because it has a lot of customizations, and I believe the partner has assigned them. It looks like it has not been customized properly because we are having issues pulling the reports.

JL
Real User
2019-01-03T02:09:00Z
Jan 3, 2019

I would like to see improvements in financial tools for international companies. DSPanel, an Epicor partner, created such a toolset (for Epicor), but Epicor never fully embraced it and did not produce a better solution. Many firms often end up getting a separate consolidation tool. Epicor has never really figured out what they want to do with CRM. It is possible to build out a full-blown CRM solution with the CRM module, but I always found it better to use SFDC and connect it to Epicor. To be fair, what they have in CRM tends to work for most customers.

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CM
Consultant
2021-12-24T09:37:00Z
Dec 24, 2021

In the newer version of Epicor ERP, it's very difficult to find out that tracing.

DG
Real User
2021-10-26T12:00:30Z
Oct 26, 2021

If you're going to a cloud solution, you need to actually have a workable, practical web UI. Epicor doesn't really have a proper solution there, although they claim they do. However, it's not really popular. In practical terms, very few customers use it. Epicor is very flexible, so customization can get quite extensive. Yet, when you do something like that, on the cloud, it doesn't work well. Perhaps that is the reason many clients who had done those heavy customization can ever move to proper SAAS model. Right now, it doesn't really have a good cloud story. That said, Epicor 11 is coming out and they claim it's fully web UI. If I were to base it on Epicor 10, it doesn't really have a proper cloud solution. Also once you go fully cloud, the customization capability drops significantly. Secondly, base on my involvement for 15 years with Epicor, experiencing all major releases. The number of releases has dwindled. Almost nothing really sticks out if I look at the last two releases of Epicor - and my personal opinion is that they're not putting enough investment into R&D. It's got an inbuilt APS, however, to be honest, I've not seen anyone implement it. It does work. That said, in practical terms, when you have multiple constraints (labor, machines, tools, et cetera.), if you've got these kinds of constraints and you need all three to work harmoniously, then Epicor's scheduler cannot do the job. It looks very nice when you're doing a demonstration, however, it's not practical if you actually try to implement it.

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Enterprise Resource Planning (ERP) is the cohesive management of various central business practices engaged in a myriad of data management categories, such as finance, product and production planning, marketing and sales, manufacturing and materials and inventory management. A company depends on its data through IT and DevOps who are tasked with vital IT capital expenditure investments. IT key opinion leaders rely on ERPs to collect, store and interpret business data. Of course, security is...
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