2019-10-22T04:42:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What is your experience regarding pricing and costs for SCSM?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

7
PeerSpot user
7 Answers
MahmoudHesham - PeerSpot reviewer
IT Specialist at Information Technology of Egypt Corporation
Real User
Top 10
2022-05-09T16:53:39Z
May 9, 2022

The license for SCSM is cheap.

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BM
Global Service Leader, Future Energy at a wholesaler/distributor with 10,001+ employees
Real User
Top 10
2022-03-24T12:58:42Z
Mar 24, 2022

It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional products with their own support and maintenance costs on top of that.

OO
Information System Auditor (IT Audit) at a financial services firm with 1,001-5,000 employees
Real User
Top 5
2021-09-14T12:10:27Z
Sep 14, 2021

The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support.

DH
Configuration Manager, MPE USARUER, G3, MCSD at a tech services company with 10,001+ employees
MSP
2020-08-05T06:59:32Z
Aug 5, 2020

It is an amazing solution but the pricing could be improved to be a little more competitive.

Khaled Mostafa Gaafar - PeerSpot reviewer
ITSM & Project Management Consultant at a tech services company with 11-50 employees
Consultant
2020-01-22T12:44:00Z
Jan 22, 2020

The solution does charge for add-ons and third party installations most of the time.

Tariq Khan - PeerSpot reviewer
C5ISR IT Consultant at a construction company with 501-1,000 employees
Consultant
2019-11-20T05:38:00Z
Nov 20, 2019

The licensing costs are very tricky. As far as I know, it is very tricky for all people involved in using or reselling systems center — and sometimes it confused me. It is easy to recognize that in the earlier stages, the licensing scheme was different. Now you pay for the infrastructure level. You have to pay based on the processor and core. The requirements changed to eight cores for the infrastructure. Then if you need the tech support it is extra as part of the license. In my situation, I do not want to have the support contract from Microsoft because the partner will do support for me. So even to this point, the licensing is sometimes a little complex rather than straightforward. The conditions of the license depend upon the number of items in the infrastructure, but that is only one part of the agreement. That would be how many servers or how many instances are need to deploy based on the actual scenario and configuration. They increase the license cost according to individual situations based on how many devices need to be monitored. The products themselves come in a bundle, which is easy. You need to just purchase the desired package for the products. But licensing is actually not as simple as just picking the package of products. If I get the products in one of the bundled licensing schemes, I will get those products. But for the products, I need to buy additional licenses. So there are a lot of factors that drive the final license cost. By comparison, VMware — and with many other products — licensing can be very straightforward. But this is not the case for Microsoft SCSM.

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EddieShilaluke - PeerSpot reviewer
Information Security Manager at Dmr
Real User
2019-10-22T04:42:00Z
Oct 22, 2019

This solution uses the Microsoft licensing model. We pay every three years. The license includes support.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
May 29, 2022
Please share with the community what you think needs improvement with SCSM. What are its weaknesses? What would you like to see changed in a future version?
2 out of 15 answers
OO
System Specialist
Aug 26, 2019
It crashes our client's computers. Sometimes they get blue screens. It would be useful if SCSM could check the upgrades or patches before we implemented them to see if they are going to crash a client's system. Or, if it does install, and the client's system crashes, it would be good if the solution could revert back somehow.
AbdelkarimMehdi - PeerSpot reviewer
Enterprise Applications Senior Manager at a comms service provider with 501-1,000 employees
Oct 16, 2019
The interface needs to support better customization. I would like to have the ability to integrate with other systems from the back-end. I am using Orchestrator and it is a little bit difficult because there are too many constraints. I want to connect to other applications to get the data directly. Mobile application integration would be an improvement.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
May 29, 2022
If you were talking to someone whose organization is considering SCSM, what would you say? How would you rate it and why? Any other tips or advice?
2 out of 15 answers
OO
System Specialist
Aug 26, 2019
We are using the private cloud deployment model. The advice I would give to others attempting to implement the solution is that you need to have a thorough, good understanding of the application, or else it may seem a bit complicated. Whoever is going to use it has to understand it or get some training. I would rate the solution eight out of ten.
AbdelkarimMehdi - PeerSpot reviewer
Enterprise Applications Senior Manager at a comms service provider with 501-1,000 employees
Oct 16, 2019
I would rate this solution a six out of ten.
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