I would rate the pricing as two out of five. Microsoft never sells Service Manager alone. In order to sell Service Manager, we need to take the entire System Center family, including the testing system, client management system, the monitoring System, and the virtual machine management system. It's a big family, and Service Manager is one component in this family. Microsoft forces the customer to purchase the whole family in order to use one component.
Global Service Leader, Future Energy at a wholesaler/distributor with 10,001+ employees
Real User
Mar 24, 2022
It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional products with their own support and maintenance costs on top of that.
C5ISR IT Consultant at a construction company with 501-1,000 employees
Consultant
Nov 20, 2019
The licensing costs are very tricky. As far as I know, it is very tricky for all people involved in using or reselling systems center — and sometimes it confused me. It is easy to recognize that in the earlier stages, the licensing scheme was different. Now you pay for the infrastructure level. You have to pay based on the processor and core. The requirements changed to eight cores for the infrastructure. Then if you need the tech support it is extra as part of the license. In my situation, I do not want to have the support contract from Microsoft because the partner will do support for me. So even to this point, the licensing is sometimes a little complex rather than straightforward. The conditions of the license depend upon the number of items in the infrastructure, but that is only one part of the agreement. That would be how many servers or how many instances are need to deploy based on the actual scenario and configuration. They increase the license cost according to individual situations based on how many devices need to be monitored. The products themselves come in a bundle, which is easy. You need to just purchase the desired package for the products. But licensing is actually not as simple as just picking the package of products. If I get the products in one of the bundled licensing schemes, I will get those products. But for the products, I need to buy additional licenses. So there are a lot of factors that drive the final license cost. By comparison, VMware — and with many other products — licensing can be very straightforward. But this is not the case for Microsoft SCSM.
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the...
I am not sure about the pricing as I do not have experience with it.
The platform is competitively priced.
The solution offers good productivity at a low price point.
We acquired SCSM for free with our Microsoft Endpoint Manager purchase, and we only paid for the integration process.
The pricing is reasonable.
I would rate the pricing as two out of five. Microsoft never sells Service Manager alone. In order to sell Service Manager, we need to take the entire System Center family, including the testing system, client management system, the monitoring System, and the virtual machine management system. It's a big family, and Service Manager is one component in this family. Microsoft forces the customer to purchase the whole family in order to use one component.
The license for SCSM is cheap.
It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional products with their own support and maintenance costs on top of that.
The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support.
It is an amazing solution but the pricing could be improved to be a little more competitive.
The solution does charge for add-ons and third party installations most of the time.
The licensing costs are very tricky. As far as I know, it is very tricky for all people involved in using or reselling systems center — and sometimes it confused me. It is easy to recognize that in the earlier stages, the licensing scheme was different. Now you pay for the infrastructure level. You have to pay based on the processor and core. The requirements changed to eight cores for the infrastructure. Then if you need the tech support it is extra as part of the license. In my situation, I do not want to have the support contract from Microsoft because the partner will do support for me. So even to this point, the licensing is sometimes a little complex rather than straightforward. The conditions of the license depend upon the number of items in the infrastructure, but that is only one part of the agreement. That would be how many servers or how many instances are need to deploy based on the actual scenario and configuration. They increase the license cost according to individual situations based on how many devices need to be monitored. The products themselves come in a bundle, which is easy. You need to just purchase the desired package for the products. But licensing is actually not as simple as just picking the package of products. If I get the products in one of the bundled licensing schemes, I will get those products. But for the products, I need to buy additional licenses. So there are a lot of factors that drive the final license cost. By comparison, VMware — and with many other products — licensing can be very straightforward. But this is not the case for Microsoft SCSM.
This solution uses the Microsoft licensing model. We pay every three years. The license includes support.
It is an expensive solution.
It is a lower price vs. other things on the market.