2019-10-23T05:52:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What is your experience regarding pricing and costs for IBM SmartCloud Control Desk?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

6
PeerSpot user
6 Answers
KM
Computer System Engineer at Informatika d.d.
Real User
Top 5Leaderboard
2022-08-30T16:09:00Z
Aug 30, 2022

The license for IBM SmartCloud Control Desk is paid yearly and is on a per-user basis. You buy the product and pay for its license yearly. IBM is changing the licensing structure, but for now, it's a yearly license. There's no additional cost. It's just the license that you need to pay for to use IBM SmartCloud Control Desk.

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KM
Computer System Engineer at Informatika d.d.
Real User
Top 5Leaderboard
2022-01-12T15:05:49Z
Jan 12, 2022

The licensing we have for IBM Control Desk is on a yearly basis. They have a concurrent license and an administrative license. And with these, you get all the products. There aren't any additional fees for extra add-ons or anything like that. When you have the concurrent license, it just means that if you have 10 concurrent licenses, then 10 people can work on the product at the same time. If you are an end user and you only want to report an issue, you have an unlimited license (i.e. no fee). The license only applies for the support team, as in the people who are using the application and resolving issues, and who have the power to delete or insert security permissions and configurations. The end user who only reports issues is not part of the licensing. Price-wise, I have heard from some customers who want to buy Control Desk that they are a little disappointed in the price for licensing. It's not as cheap as some of the other products out there.

Shafqat Paracha - PeerSpot reviewer
General Manager at sPerception IT
Real User
Top 5
2021-05-18T14:39:42Z
May 18, 2021

It's basically for a big company because of the costs. A small company can't afford the licensing cost. For medium and large companies, it's the best product. The price of the license is on the higher side compared to others.

MC
IT Service Desk Manager at a government with 10,001+ employees
Real User
Top 5
2021-02-19T19:47:17Z
Feb 19, 2021

I don't have any insights on licensing. It's not part of the solution that I handle. I can't comment on the costs or how often we need to pay a licensing fee.

KM
Computer System Engineer at Informatika d.d.
Real User
Top 5Leaderboard
2020-01-26T09:26:00Z
Jan 26, 2020

When using SmartCloud Control Desk I think you buy a license. We have the concurrent licensing fee in the Control Desk and then you have to renew every year or every four years when you extend the subscription and support. So the expenses are for the platforms, the memory, and all the storage. But from the IBM perspective, there is only concurrent licensing for the Control Desk. There are no additional costs for features.

AS
ITSM Architect at SiBIS
Real User
2019-10-23T05:52:00Z
Oct 23, 2019

For our country, I think it's expensive but we don't have another way to buy this license. We need to pay once and then pay only for support every year. We pay for support on a yearly basis.

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Related Questions
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Aug 30, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 8 answers
AS
ITSM Architect at SiBIS
Oct 23, 2019
We use the on-prem deployment model. Our primary use case of this solution is for support, for tickets, and system of monitoring.
KM
Computer System Engineer at Informatika d.d.
Jan 26, 2020
Our primary use is for our customers to submit a service request if there is something wrong with the services that we are providing to them. They report an issue or a change request so we know that they want something more out of our services. We then check what they need and offer solutions. If they accept, we then proceed and upgrade the service. But mainly it is used for requests. If something isn't working as it should then our teams resolve the issue. The second use is the IT asset management, as we are using all sorts of programs, such as Microsoft Dynamics. We import the IT assets into our Control Desk and the IT guys manage them there. They move to different locations or to different users and all the changes go through the integration and back to Microsoft Dynamics.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Aug 30, 2022
Hi Everyone, What do you like most about IBM SmartCloud Control Desk? Thanks for sharing your thoughts with the community!
2 out of 8 answers
AS
ITSM Architect at SiBIS
Oct 23, 2019
The brand name is the most valuable aspect of this solution for me. It's IBM. It's a global company that supports this product, it's not something open source or something like that.
KM
Computer System Engineer at Informatika d.d.
Jan 26, 2020
What I like about the Control Desk is that everything is centralized. You have all the requests in one place, you know which ones are for whom and who is working on them.
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