Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What is your experience regarding pricing and costs for IBM Business Automation Workflow?


We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

PeerSpot user
8 Answers
Duy_Nguyen - PeerSpot reviewer
DeveloperDeveloper at HPT Vietnam
Top 10
Aug 29, 2022

IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost. I rate the price of IBM Business Automation Workflow a four out of five.

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Suresh-Thota - PeerSpot reviewer
Enterprise Architect at Mashreq
Real User
Top 10
Apr 25, 2022

Compare to other solutions, the licensing costs are reasonable.

CTO at a financial services firm with 1,001-5,000 employees
Real User
Top 20
Feb 3, 2022

Licensing varies by use-case.

Sajida Akhtar - PeerSpot reviewer
Dy Chief .Engineer at a government with 10,001+ employees
Real User
Top 5
Jan 11, 2021

There are licensing fees. When you compare with Laserfiche and M-Files, IBM is expensive.

Suresh Thota - PeerSpot reviewer
Enterprise Architect/Enterprise Digital Solution Architecture at Mashreq
Real User
Oct 19, 2020

We don't have other costs, except for license and support. If you buy the software you can get one year support free of cost. When it is upgrading the PMR and product level issues, there are technical discussions with the vendors. So those things are free of cost provided by the vendors.

Consultant at a engineering company with 11-50 employees
May 6, 2020

It's IBM, it's always expensive.

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Vice President at a financial services firm with 5,001-10,000 employees
Real User
Feb 17, 2020

There's just a standard licensing fee. There aren't additional hidden costs to worry about. For example, a company wouldn't need to pay extra for access to technical support.

Senior Manager at Cognizant
Real User
Jun 19, 2019

Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing.

Related Questions
Netanya Carmi - PeerSpot reviewer
Content Manager at PeerSpot (formerly IT Central Station)
Oct 25, 2021
And why?
See 1 answer
Oct 25, 2021
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing enterprise-grade automation. As per executing the workflow, it does the job. Its deployment has the advantage of having a practically unlimited amount of space. Additionally, the document store is very useful. IBM’s BPM has several downsides, though. The debugging needs improvement. You cannot use the events or logs to find them. It is also difficult to integrate with other tools, which makes importing and exporting more difficult. If you want to use IBM BPM, keep in mind there is not a clear mechanism to achieve processes, data sources, or data. The price is also on the higher side. One of the reasons we chose IBM BAW is that it is a newer solution. IBM BAW combines the IBM Case Manager (ICM) and IBM Business Process Manager (BPM). The solution is very easy to configure, but it is the strong automation and business process modeling that we like the most. IBM BAW has strong integration and orchestration capabilities, which gives you much-needed flexibility. The dashboard and the different view modes give us options to access what we need. You can also access the reports on the screen. That being said, IBM BAW does leave some room for improvement. The setup and installation process has a learning curve. It takes time and expertise to implement features like the content manager, for example. Conclusion IBM BAW is a newer and more complete solution for us. Although IBM BPM has worked well for a decade and still does, its combination with the case manager seems like a convenient evolution.
User at BCI
May 25, 2022
What are the differences between IBM digital business automation using UiPath versus IBM Robotic Process Automation using Automation Anywhere?
2 out of 6 answers
Daniel Robus - PeerSpot reviewer
Go To Market Executive at #Liferocks Consulting
Nov 3, 2020
My question to you would be - Why are you mixing the two vendors? Do you have licenses for both and are trying to maximize investment?  If you have IBM automation you probably have other IBM technology - let the IBM automation run on that as its integration is a little more complicated than UiPath and may cost you time in execution.  If you have both IBM and UiPath then I would use UiPath for any areas that are not integral to the IBM technology or systems.  I would need to know a little more about your strategy before giving a definitive answer to your question but all 3 are good technical foundations depending on the scenario.
Jack Frano - PeerSpot reviewer
Principal at Adaptive Growth, Inc
Jul 6, 2021
Although I've worked with UiPath (not Automation Anywhere), my experience is now solely with AutoMate from Help Systems.  I would recommend aligning IBM's digital business automation with Robotic Process Automation and how it works. It seems to be a very different tool from RPA. If programming is required in the use of IBM's digital business automation go with RPA.  
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