Datto has strong competition, but they succeeded in linking their service to the device. It's easy for managed service providers to sell and upsell products using their portal and the remote monitoring and maintenance.
Unemployed - previously IT Account Manager at a retailer with 10,001+ employees
Real User
Top 20
2022-03-24T17:13:54Z
Mar 24, 2022
The recovery time objective and recovery point objective were most valuable. It was easy to use, and it was easy to recover a file. I was the head of sales and a product evaluator for an MSSP, so I never had to deal with recovery from ransomware. However, I was confident that if ransomware had occurred, I would only lose a maximum of 59 minutes of data. The files were encrypted.
Unemployed - previously IT Account Manager at a retailer with 10,001+ employees
Mar 24, 2022
I used it in my previous company. I was heading up sales and doing research into new solutions for a team of four on-the-ground people. We leveraged ConnectWise as our network operation center, security operation center, and help desk. We wanted to stop people from experiencing ransomware. We wanted to protect them.
Member of the Board of Advisors at Envite.us at a tech vendor with 11-50 employees
Jan 27, 2021
I don't directly deal with billing or licensing. My understanding is it's comparable to what is on the market, however, I couldn't say what the exact numbers are.
Unemployed - previously IT Account Manager at a retailer with 10,001+ employees
Mar 24, 2022
As the company grew from business continuity—or what used to be called business BCDR—they brought on services. Certain services, such as SaaS protection, were a value-add, but you would expect to pay for them. They are not going to be free. It is just the life that you live when you're evaluating software vendors, partners, etc. There is going to be some form of a base offering, and then there are going to be different tiers that you need to get up to a better level. Based on my 28 years of experience in this business, Datto was the very best at taking care of its partners. As you achieved different tiers, you were rewarded—it could be a nice dinner for your team, or it could be a deeper discount on the charge per month for the backup. They were always very effective at enticing or enhancing and bringing on new offers to keep their partners growing.
The platform provides a faster backup process.
The solution's reliability is one of its most valuable features...It is a very stable solution.
Datto has strong competition, but they succeeded in linking their service to the device. It's easy for managed service providers to sell and upsell products using their portal and the remote monitoring and maintenance.
The recovery time objective and recovery point objective were most valuable. It was easy to use, and it was easy to recover a file. I was the head of sales and a product evaluator for an MSSP, so I never had to deal with recovery from ransomware. However, I was confident that if ransomware had occurred, I would only lose a maximum of 59 minutes of data. The files were encrypted.
The solution has the capability to scale well.