2020-07-23T07:58:42Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
  • 0
  • 3

What do you like most about ConnectWise Automate?

Hi Everyone,

What do you like most about ConnectWise Automate?

Thanks for sharing your thoughts with the community!

9
PeerSpot user
9 Answers
MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
Real User
Top 5Leaderboard
2022-09-23T18:01:00Z
Sep 23, 2022

The most value we get from this solution is that everything is on a patch cycle.

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Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group
MSP
Top 5Leaderboard
2022-06-30T23:50:22Z
Jun 30, 2022

It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place.

LC
Associate Director NSOC at a computer software company with 51-200 employees
Real User
Top 20
2021-12-08T16:14:34Z
Dec 8, 2021

Maybe they could improve the capability to be multi-tenant.

TE
Senior NOC and Automation Consultant at a tech services company with 51-200 employees
MSP
2021-11-05T12:38:21Z
Nov 5, 2021

It is very scalable.

RB
IT Support Specialist at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
2021-09-20T18:10:45Z
Sep 20, 2021

The initial setup is easy and the deployment is quick.

KC
Information Security Manager at a recruiting/HR firm with 201-500 employees
Real User
Top 5Leaderboard
2021-09-01T09:28:57Z
Sep 1, 2021

It's definitely improved the help-desk servicing, et cetera.

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GW
Sr. IT Solutions Architect at a computer software company with 11-50 employees
MSP
Top 5Leaderboard
2021-05-21T23:15:31Z
May 21, 2021

Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.

Chris Walters - PeerSpot reviewer
VoIP Network Engineer at Infinet Solutions
MSP
Top 5Leaderboard
2020-12-01T17:43:28Z
Dec 1, 2020

A good automated scripts feature.

Elmira Iravani - PeerSpot reviewer
Network Administrator at Hanatech
Real User
2020-07-23T07:58:42Z
Jul 23, 2020

The implementation is nice and easy.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Sep 23, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 8 answers
Elmira Iravani - PeerSpot reviewer
Network Administrator at Hanatech
Jul 23, 2020
We are a service provider. The solution is primarily used as both an in-work controller and central control.
Chris Walters - PeerSpot reviewer
VoIP Network Engineer at Infinet Solutions
Dec 1, 2020
Our primary use case of this solution is for managing systems, being able to see them online and offline. I use the solution as a shortcut to ConnectWise Control, because the way our permissions are set up in our actual ConnectWise Control portal, our internal systems can't be reached. I need to use Automate in order to control my system at the office if I need to do something inside the company LAN. I'm the VoIP network engineer at InfiNet Solutions.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Sep 23, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 7 answers
Elmira Iravani - PeerSpot reviewer
Network Administrator at Hanatech
Jul 23, 2020
We originally bought 125 agents and we do plan to potentially increase them in the future. I'm not sure of what the exact cost was, however.
GW
Sr. IT Solutions Architect at a computer software company with 11-50 employees
May 21, 2021
From what I've overheard, it is pretty comparable to other solutions in terms of price.
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