2019-09-05T16:30:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What advice do you have for others considering ServiceNow IT Business Management?

If you were talking to someone whose organization is considering ServiceNow IT Business Management, what would you say?

How would you rate it and why? Any other tips or advice?

15
PeerSpot user
15 Answers
MohammedHashim - PeerSpot reviewer
Principal Architect at Brillio
Real User
Top 5
2022-08-16T13:11:00Z
Aug 16, 2022

In ServiceNow, since we are an MSP and a premium partner with ServiceNow, we pretty much cater almost to the entire suite, or at least the entire ITX. That's IT Service Management, IT Operations Management, IT Asset Management, IT Business Management, and then more or less the governance risk and compliance aspects. I'd rate the solution seven out of ten.

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UV
Solution Architect at Capgemini
Real User
2022-08-01T13:48:00Z
Aug 1, 2022

If you want to implement ServiceNow ITBM, I would recommend an organic approach rather than going full throttle and moving all your projects at once, for example, from Microsoft Project or Clarity, onto ITBM. On a scale from one to ten, I would rate ServiceNow ITBM at eight because it is not as intuitive as Microsoft Project.

DK
Application Architect
Reseller
Top 20
2022-06-21T08:21:00Z
Jun 21, 2022

We're a partner and reseller. Users should go with this product only if they are already planning to use ServiceNow for other IT like asset management or service management. If they are planning to use ServiceNow, then it makes sense to go with it. Otherwise, it is not necessary to go for ITBM. I'd rate the solution seven out of ten.

Bharat Nutakki - PeerSpot reviewer
Practice Manager at YASH Technologies
Real User
Top 5
2022-05-19T10:54:00Z
May 19, 2022

It provides value for money. Without the tool, it is tough to track more than 6,500 resources. In the future, when the team size grows exponentially, it would become literally impossible for any of the competencies, practices, or delivery teams to manage their resources' productivity. It would be hard to know: * How much I'm getting out of a resource? * How much money I'm spending on a resource? * How much revenue I'm getting from a particular resource, division, team, or competency? All these are possible to know by using ServiceNow. It helps us in utilizing the resources to the perfect level to generate more revenue at the same cost. I would rate it an eight out of ten.

Kees Beets - PeerSpot reviewer
WW Supply Chain - Strategy and Development - Senior Manager at HP
Real User
Top 5Leaderboard
2022-04-27T08:20:39Z
Apr 27, 2022

We are not using it as a business management solution, so I would recommend it for ticketing and incident tracking. However, we are not utilizing the entire portfolio. I would rate ServiceNow IT Business Management an eight out of ten.

GF
Managing Director at a consumer goods company with 11-50 employees
Real User
Top 5
2022-03-14T16:13:00Z
Mar 14, 2022

I rate ServiceNow IT Business Management a five out of ten.

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Daniel Guimaraes - PeerSpot reviewer
PMO Area Manager at a mining and metals company with 10,001+ employees
Real User
Top 10
2022-02-06T07:27:55Z
Feb 6, 2022

I would rate it a nine out of 10.

GS
Partner - PPM and GRC Executive at a computer software company with 51-200 employees
Real User
2021-11-07T10:07:13Z
Nov 7, 2021

I would rate this solution as ten out of ten.

KD
Lead IT Transformation Architect at a computer software company with 5,001-10,000 employees
Real User
Top 20
2021-09-25T04:42:00Z
Sep 25, 2021

I would never give service now a 10 because everything could always be better, but I would rate it nine or nine-and-a-half out of 10. If you are planning to implement ServiceNow, I would consider it from the aspect of business management, especially portfolio management. Don't only look at companies that are mostly using portfolio management for their project portfolio. Portfolio management comprises three main portfolios: investment portfolio, product portfolio, and project portfolio. These are really linked to each other. And the nice thing about business management with ServiceNow is that you can manage all three of these portfolios like they need to be managed.

Manish Rajora - PeerSpot reviewer
Project Manager at IT Solutions India Pvt Ltd
Real User
2020-06-08T06:11:04Z
Jun 8, 2020

I would rate this solution a ten out of ten.

reviewer1331706 - PeerSpot reviewer
I&T Design & Execution Reliability Engineering Leader at a financial services firm with 10,001+ employees
Real User
Top 5Leaderboard
2020-04-23T10:13:40Z
Apr 23, 2020

It's a workflow thing so I guess one of the most important things is to really think about your requirements and your process flow because you need to customize to use it out of the box and match your work flow. I would rate this product a seven out of 10.

PradeepPandey - PeerSpot reviewer
Chief Technology Officer at a renewables & environment company with 11-50 employees
Real User
2020-01-15T08:04:00Z
Jan 15, 2020

We used the cloud deployment model as opposed to the on-premises model. We used the public cloud and use Microsoft’s cloud with Azure. I’m a CTO and I have about 10-12 years of technical background. I’ve been a developer before, but over the past year I’ve moved into project management and our company is developing software for the energy sector. We may use this solution for that company going forward, although we aren’t using it right now. I’m comfortable using both Salesforce and ServiceNow. I find ServiceNow easier to use in comparison, but Salesforce also has a good interface. We have eight to ten people on the team working with the solution. We were working on a user based project, so there were 10 people to include in the design and then one person was there to develop the Java export and another one for running data for basic export. I’d recommend the solution. I’d rate it nine out of ten. I’d rate it higher if it wasn’t so costly as a solution. Feature-wise it’s very good and unique compared to Salesforce and other business management software.

JV
IT Project Manager at a tech services company with 1-10 employees
Real User
2020-01-15T08:03:00Z
Jan 15, 2020

I rate this program an eight out of ten, just because of the configuration. My main issue was the interface but I assume that it was because of the way the program was configured. It was not really user-friendly. There were a lot of things on my screen that was a little bit complicated. But I would still recommend this product to others looking to implement it.

Bruno-Pires - PeerSpot reviewer
IT Governance Senior Consultant at Axianseu Digital Solutions S.A.
Consultant
2019-10-23T05:52:00Z
Oct 23, 2019

We use the hybrid cloud deployment model. We're integrators for the solution. I'd rate the solution nine out of ten.

JT
Service Desk and Prediction Manager at a consultancy with 5,001-10,000 employees
Real User
2019-09-05T16:30:00Z
Sep 5, 2019

We use a sort-of a public cloud deployment model. The way ServiceNow works is, it's never public or private. It's kind of public, but you have your own server on the data center, however, you don't know how they're managing it. It's public, but it's not really public, it's hosted privately. One big takeaway for us is that you need to be able to change the users. The product is complex, so you have to help the user by providing some training, or to have them watch some videos of how it works. It's really about change management and user training. The product is quite complex to understand, and even if you know ITIO, you will need to do some training on the application; it's far too complex to understand otherwise. It's an application that does everything you want, it's just that you don't know that you can do it because it offers so many things. It does have good documentation, however, which is quite useful. The solution is still new to us, and we are learning more every day. I would rate the solution eight out of ten.

Related Questions
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Jan 15, 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
See 2 answers
Bruno-Pires - PeerSpot reviewer
IT Governance Senior Consultant at Axianseu Digital Solutions S.A.
Oct 23, 2019
Compared to CA, ServiceNow is more expensive. When you pay for your licensing, you must also pay for an SLA.
PradeepPandey - PeerSpot reviewer
Chief Technology Officer at a renewables & environment company with 11-50 employees
Jan 15, 2020
I’m not a business owner, so I can’t speak to the pricing. I’m not sure if it’s expensive or not because I haven’t taken the time to compare pricing. However, it’s my understanding that it is a bit pricer than other options on the market.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Aug 16, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 12 answers
Bruno-Pires - PeerSpot reviewer
IT Governance Senior Consultant at Axianseu Digital Solutions S.A.
Oct 23, 2019
We primarily use the solution for project and portfolio management.
JV
IT Project Manager at a tech services company with 1-10 employees
Jan 15, 2020
Our primary use case of this solution is for incident management.
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