In my case, I have one customer using Service Creatio as a service tool to bring support to their customers, and the rest could be a couple of them using this way. In Chile, we have also one customer using Service Creatio as a platform to help children, where there is a government institution that helps and protects the children and the community. The community calls a number, and psychologists answer to help regarding their concerns. It could be about a boy who doesn't eat, or perhaps some violence problems or whatever kind of situation regarding children. This application receives these questions and complaints, and then they escalate to the appropriate health center, police, or wherever the call is directed to. This is the principal use implemented with Service Creatio. Service Creatio is very easy to customize and adapt to specific use cases, as I mentioned before. I implemented Service Creatio to a Chilean government institution to help children who were reporting problems they had in their homes or denouncing certain events. It's very flexible, and you can adapt it to every need of the customer. All my customers use Service Creatio in the cloud, except one. That one is the Chilean company dealing with children's information, which is concerned about publishing data to the cloud, so they decided on an on-premise implementation. Despite me telling them that Service Creatio has many certifications to protect data, they chose on-premise, which has created issues, as they must be responsible for updates, upgrades, and new releases. They haven't migrated from the 2018 release, which limits their access to the latest features. I think it's not a good choice to go on-premise if you don't have the resources to keep your infrastructure updated.
Deputy Chief Information Officer, Head of Digital Strategy & Cybersecurity at Kyiv City Council
Reseller
Top 5
2025-03-18T14:23:04Z
Mar 18, 2025
We provide and sell Service Creatio ( /products/service-creatio-reviews ) as part of our global smart city platform. Most of our customers are city governments, and based on this platform, they build city service delivery platforms for residents and tourists.
CRM Customer Engagement Centers integrate customer interactions across multiple channels, providing a comprehensive view of customer activities and preferences. They help companies streamline customer service processes, enhance satisfaction, and drive loyalty.
These centers play a crucial role in managing customer relationships by unifying communication channels like phone, email, chat, and social media. This aggregated approach allows businesses to handle inquiries faster and more...
In my case, I have one customer using Service Creatio as a service tool to bring support to their customers, and the rest could be a couple of them using this way. In Chile, we have also one customer using Service Creatio as a platform to help children, where there is a government institution that helps and protects the children and the community. The community calls a number, and psychologists answer to help regarding their concerns. It could be about a boy who doesn't eat, or perhaps some violence problems or whatever kind of situation regarding children. This application receives these questions and complaints, and then they escalate to the appropriate health center, police, or wherever the call is directed to. This is the principal use implemented with Service Creatio. Service Creatio is very easy to customize and adapt to specific use cases, as I mentioned before. I implemented Service Creatio to a Chilean government institution to help children who were reporting problems they had in their homes or denouncing certain events. It's very flexible, and you can adapt it to every need of the customer. All my customers use Service Creatio in the cloud, except one. That one is the Chilean company dealing with children's information, which is concerned about publishing data to the cloud, so they decided on an on-premise implementation. Despite me telling them that Service Creatio has many certifications to protect data, they chose on-premise, which has created issues, as they must be responsible for updates, upgrades, and new releases. They haven't migrated from the 2018 release, which limits their access to the latest features. I think it's not a good choice to go on-premise if you don't have the resources to keep your infrastructure updated.
We provide and sell Service Creatio ( /products/service-creatio-reviews ) as part of our global smart city platform. Most of our customers are city governments, and based on this platform, they build city service delivery platforms for residents and tourists.