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Tools4ever Password Management OverviewUNIXBusinessApplication

Buyer's Guide

Download the Enterprise Password Managers Buyer's Guide including reviews and more. Updated: July 2022

What is Tools4ever Password Management?
Self-Service Reset Password Management allows your team to focus on critical tasks rather than forgotten passwords. It allows end-users to easily reset their Active Directory password 24/7 based on simple, predefined questions. The “Forgot My Password” button is integrated seamlessly into the Windows logon screen so there’s no need to call or submit a support ticket. Less password reset related calls to the IT helpdesk equals more productive time for your team. SSRPM is simple, yet flexible offering various modular configuration options to meet the diverse needs of your end users.

Tools4ever Password Management was previously known as Tools4ever Self Service Reset Password Management, SSRPM.

Tools4ever Password Management Customers
Colby-Sawyer College, Community Bank of Florida, Harrison College, Havas, Needham Bank, Northland International University, Pinellas County School District, Regina Catholic Schools
Tools4ever Password Management Video

Archived Tools4ever Password Management Reviews (more than two years old)

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it_user32079 - PeerSpot reviewer
Regional Head IM Security NAM at a consultancy with 1,001-5,000 employees
Real User
Reduced calls to the Service Desk for password resets but it does need a deployment mechanism

What is most valuable?

The availability to use a web portal.

How has it helped my organization?

Reduced calls to the Service Desk for password resets.

What needs improvement?

They could include a deployment mechanism.

For how long have I used the solution?

I've used it for four years.

Buyer's Guide
Enterprise Password Managers
July 2022
Find out what your peers are saying about tools4ever, HashiCorp, Keeper and others in Enterprise Password Managers. Updated: July 2022.
620,068 professionals have used our research since 2012.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and support?

Customer Service:

Very good.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

Straightforward setup.

What about the implementation team?

We implemented it in-house.

What other advice do I have?

Auto-User enrollment will require an additional software purchase.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user192222 - PeerSpot reviewer
Senior Systems Administrator at a pharma/biotech company with 501-1,000 employees
Vendor
Set-up can be somewhat complicated but it has freed up account admins to perform other value-added work.

What is most valuable?

This product allows end users to unlock their accounts, without having to wait for assistance from IT. The product can be made more secure by enabling two factor authentication.

How has it helped my organization?

This product helps end users who work second and third shifts, or over the weekend, to be more productive. This product also frees up account administrators to perform other value-added work in IT.

For how long have I used the solution?

One year.

What do I think about the stability of the solution?

None, it is a very stable system.

What do I think about the scalability of the solution?

None, but we only scaled up from about 500 users to 1500.

How are customer service and technical support?

Customer Service:

Customer service at Tools4Ever is excellent. They are quick to respond to voice-mail or e-mail.

Technical Support:

Technical support is very responsive, as well, and are always able to find a resolution quickly.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

Set-up can be somewhat complicated depending on how secure you want the solution to be.

What about the implementation team?

In-house implementation.

What was our ROI?

Our IT helpdesk was fielding about 300 password resets/account unlocks per month prior to implementation.

What's my experience with pricing, setup cost, and licensing?

I’m not sure, I took over implementation, after purchase and initial installation was completed. Day to day cost would be keeping up with the two factor authentication SMS licenses. About $1 per SMS message sent to an end user.

Which other solutions did I evaluate?

We also looked at Microsoft Forefront.

What other advice do I have?

It’s an excellent solution, with great security. It can be accessed via nearly any internet browser from nearly any type of device.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Enterprise Password Managers
July 2022
Find out what your peers are saying about tools4ever, HashiCorp, Keeper and others in Enterprise Password Managers. Updated: July 2022.
620,068 professionals have used our research since 2012.
PeerSpot user
Network Specialist V at a government with 51-200 employees
Vendor
I like that it's easy to enter and track licensing and the low cost.

What is most valuable?

  • Easy to enter and track licensing.
  • A history of successful and failed attempts.
  • Easy for the users.
  • Low cost.

How has it helped my organization?

Fewer calls to the help desk regarding account lockouts and expired passwords.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No issues with deployment. Deployed use a GPO.

What do I think about the stability of the solution?

Very stable.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

Good customer service.

Technical Support:

I received good tech support when we needed to migrate the application and its database from Windows Server 2003 to Windows Server 2008.

Which solution did I use previously and why did I switch?

This is my only experience with a solution of this type.

How was the initial setup?

Straightforward setup.

What about the implementation team?

In-house team.

What's my experience with pricing, setup cost, and licensing?

Virtually no day-to-day cost.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user