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SEEBURGER Business Integration Suite OverviewUNIXBusinessApplication

SEEBURGER Business Integration Suite is #2 ranked solution in top Business-to-Business Middleware tools, #3 ranked solution in top Managed File Transfer (MFT) tools, #3 ranked solution in top API Management tools, and #3 ranked solution in top Integration Platform as a Service providers. PeerSpot users give SEEBURGER Business Integration Suite an average rating of 10 out of 10. SEEBURGER Business Integration Suite is most commonly compared to IBM B2B Integrator: SEEBURGER Business Integration Suite vs IBM B2B Integrator. SEEBURGER Business Integration Suite is popular among the midsize enterprise segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 37% of all views.
What is SEEBURGER Business Integration Suite?

With SEEBURGER’s experienced team behind you, and SEEBURGER BIS as the foundation of your hybrid integration strategy, you’re prepared for whatever comes your way – even as your business gains complexity and integration requirements increase.

SEEBURGER Business Integration Suite (BIS) is a unified, agile, secure and scalable platform that solves integration challenges across your business and ecosystem, so that you can make valuable connections between clouds, applications and people.

Our platform provides integration across all scenarios, including B2B/EDI, MFT, API and ERP on-premises, in the cloud and hybrid, in addition to expert support that is unmatched in the industry for your simplest to your most complex integrations.

Your APIs are likely multiplying quickly, and if you’re looking for a solution to manage, secure and scale them properly, you get all of the benefits and less of the hassle with our API Management toolkit.

Bring us your toughest B2B/EDI challenges. We help with difficult onboarding and partner connections, and will save you time and effort to complete complex projects. We make B2B easy with pre-packaged, re-usable content and automation capability, so your team can make the connection, and move on to the next mission.

Simplify your workload with our iPaaS solution. SEEBURGER iPaaS enables your team to save man-hours connecting data, applications and systems, by letting us handle all the time-consuming platform operations. We cover maintenance, updates, security, scalability and more.

Did you know that without managed file transfer (MFT), your company is at greater risk for a data breach? It’s as simple, and as dangerous, as that. The security and control you get with our centralized, easy-to-use solution ensures less risk for the company, and more sleep at night for you.

Our customers say it best! Check out our reviews you’ll see that SEEBURGER’s rock-solid, built-from-the-ground-up platform, is combined with an expert team, and stellar service. We power your connections, future-proof your vision and give you a competitive edge.

SEEBURGER Business Integration Suite was previously known as SEEBURGER BIS.

SEEBURGER Business Integration Suite Buyer's Guide

Download the SEEBURGER Business Integration Suite Buyer's Guide including reviews and more. Updated: April 2022

SEEBURGER Business Integration Suite Customers

Altis, Autoliv, Cebi, Cofresco, MoneyGram International, Samsonite Europe, VSP Global, BMW Group, OSRAM, Magna, Lavazza

SEEBURGER Business Integration Suite Video

Archived SEEBURGER Business Integration Suite Reviews (more than two years old)

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Nigel Mills - PeerSpot reviewer
Team Lead at a transportation company with 201-500 employees
Real User
Meets all our EDI requirements and provides many integrations into ERP systems, including SAP
Pros and Cons
  • "If SEEBURGER plans to do something, they will meet their target. We haven't been disappointed by them at all. For example, we had six trading partners to onboard and they said, "We'll make it happen," and they did make it happen. They did exactly what they said they would do. That's a really positive thing."

    What is our primary use case?

    We use it to connect via EDI with our trading partners within the EU region and with other regions, including, America.

    It's an off-premise solution. We have a secure file transfer server where we are placing the files or picking up the EDI, and then they connect and put the files in or take them away. On the SEEBURGER side, we then connect into their portal so we can then see the information about the message flows, etc.

    How has it helped my organization?

    We don't yet have any examples of how it's improved the way our organization functions because, so far in our deployment, we've just migrated over what we have, as is. We've moved all of the existing connections with our trading partners and messages across from OpenText. In the next financial year, starting next month, we'll start looking at onboarding new trading partners and really making use of the standardized messaging that we have with them, for converting to the other trading partners' formats.

    What I can say is that it has met all of our requirements, to date. We are in the process, in the next couple of years, of migrating to SAP, and they have two or three different mechanisms for natively integrating with SAP. But because we're not there yet, we haven't made use of that. Currently, we are using a simple file transfer protocol mechanism, but it's fully meeting our B2B requirements.

    We are looking to introduce some new message types this year, such as processing vendor invoices. That would include receiving the invoices via EDI, linking that to our ERP, and SEEBURGER Business Integration Suite (BIS) automatically doing the processing. So we're expecting to achieve some additional operational efficiencies.

    What is most valuable?

    If SEEBURGER plans to do something, they will meet their target. We haven't been disappointed by them at all. For example, we had six trading partners to onboard and they said, "We'll make it happen," and they did make it happen. They did exactly what they said they would do. That's a really positive thing.

    I have also had a lot of good feedback from SEEBURGER and have really been kept up-to-date about the status. With some companies, a salesperson will say something but then the technical people don't deliver.

    We get a monthly SLA report. We have SLA targets with them that were set in the contract, and they report against those. So far, there have been no breaches of SLA. You can also go onto their website and view real-time information so you can monitor the performance if needed. With SEEBURGER Business Integration Suite (BIS) I've got really good visualization.

    What needs improvement?

    For the area that we've used them for so far, I don't really see any way that they can make it easier. I can't say enough about how they have delivered exactly what they said that they would, and for the cost and in the time that they said it would take. They're bang-on there.

    For how long have I used the solution?

    We implemented in the last quarter of 2019, so we're coming up to around six months in terms of the live environment.

    What do I think about the stability of the solution?

    At the moment, there has not been a single problem. We haven't had any issues after going live; 100 percent uptime. They've met all of the SLAs. The message-processing time in the SLA is up to one hour; in reality, it's been about 10 seconds.

    There have been no performance issues and no outages. And if they do have an outage, then they've got disaster recovery plans to mitigate.

    What do I think about the scalability of the solution?

    Scalability was the whole reason we went with SEEBURGER Business Integration Suite (BIS). Our hope is to add 20 to 40 trading partners a year. Because we've done the groundwork, we've done our initial messages, we don't need to do anything more from an integration point of view. Now it's SEEBURGER's job to connect their platform to our trading partners' platforms. That was the whole selling point.

    Our entire organization is the intended beneficiary of our SEEBURGER deployment. At the moment, we've only actually got it linked into our Germany and U.K. offices, but we're expanding use in the coming months into our Italy office, for suppliers, customers, and e-invoicing.

    How are customer service and technical support?

    I had to raise one ticket during the implementation, and I was using it as a test, really, to see how ticketing works. They were really good and responsive, and I was kept up to date.

    The ticket was actually auto-raised by the system because a message had tried to come in, but they weren't able to process it. I then received a phone call because it could have been an urgent situation. It turned out the person's sender ID hadn't been set up correctly. It was my typo when I gave the information to SEEBURGER in the new system. But it was dealt with and resolved fantastically.

    So far, I have had no issues with tech support. Nobody receives 10 out of 10 because there's always room to improve, but I would say their support rates a nine out of 10, although I can't say what they would improve.

    Which solution did I use previously and why did I switch?

    We were already doing EDI previously and using OpenText as a communication platform, as a VAN (value added network). The problem with OpenText is that they'll pass through your messages and the dealings that we've had with them, but they don't really do the message conversions and the like. And we are looking to expand quite a lot in terms of trading partners in the coming years using EDI. With SEEBURGER Business Integration Suite (BIS), we can just send one message between us and SEEBURGER and they will do all of the hard work with the trading partners. Whereas previously, with OpenText, if each trading partner had a slightly different variant of EDI, we would have to make the adjustments ourselves.

    Also, all of the EDI conversion into our ERP was actually done using a bolt-on to our ERP. Because we're moving to SAP at some point, that bolt-on was not compatible. But that is where I gained my experience, because I had to create the mappings between the EDI messages and our core internal procedures.

    The move away from our old solution was about the scalability. Previously, I was spending a lot of time doing the mappings myself, as well as the onboarding and dealing with all of the headaches related to that. In addition, because we're moving to a system that doesn't have that EDI bolt-on, which is the SAP solution, we needed to find an alternative. Finally, because we wanted to rapidly increase the number of trading partners that we're connected with, we would have had to take on an additional resource. That's where the price-benefit came in.

    How was the initial setup?

    For me, the setup was straightforward. We really planned the design out together, how it would work. We had a couple of meetings at our office. They came down to visit us, both the technical people and salespeople, to make sure that the technical people were able to deliver what the salespeople were promising. We had a planning workshop, and we said, "Okay, these are the types of messages," and we described exactly how they'd be coming into the FTP server, the kind of folder structure we had to create, the permissions, etc. Once the planning was done, we implemented according to plan, and it was fine.

    We had a kickoff meeting, which involved members of SEEBURGER's sales team and their technical guys. Then, we had a second meeting with the technical guys, a meeting that was a bit more in-depth about how we were going to achieve what we wanted. We had to provide information like the trading partners' formats, the trading partners' mailbox settings, the types of messages we were using when interacting with those trading partners, etc. Then we decided the best method for communicating our messages to them. To establish that securely, we had to create a VPN tunnel directly to SEEBURGER's systems and get all that tested up. Each portion of the build was tested independently and then, as a whole, we did some end-to-end tests. It went really well.

    From start to finish, the deployment took about a month. It went really quickly.

    After the deployment was ready, we had some additional time with our trading partners to do some end-to-end testing before switching over to live. That way, our trading partners were happy. We only had about seven or eight trading partners that we were migrating across, but from SEEBURGER's side, they just made it happen.

    On our side, it was just me, and it wasn't full-time. We did a couple of hours one day, a little bit of time another day. There was more time spent in the weekly progress updates than in actually doing things, from my side. I wasn't involved doing the work.

    What about the implementation team?

    We worked directly with SEEBURGER. I have quite a lot of EDI experience so I understood quite a lot of it and that may have helped.

    What was our ROI?

    Compared to our previous solution, SEEBURGER Business Integration Suite (BIS) is more expensive. But our previous solution isn't compatible with SAP so we would have had to migrate to a solution like SEEBURGER's at some point. It has cost us more money to migrate to SEEBURGER Business Integration Suite (BIS), but in three to five years' time, we should start to reap the benefits.

    We hope to start seeing ROI by the end of this year, once we start getting more trading partners onboarded. We're paying for a set monthly amount but we have only reached about 10 percent usage. Once we start approaching in the vicinity of 60 to 70 percent usage, then we should start getting an ROI. That's not SEEBURGER's fault, that's our fault, because we're not ready to be at that stage yet.

    In terms of manpower, once we start to get some of these more automation processes in place, there could be a one or two headcount reduction in terms of the related tasks.

    What's my experience with pricing, setup cost, and licensing?

    The only thing that would be an improvement would be if they had a cost model whereby you could just pay for what you're actually using. Even if it were a minimum monthly charge that they offered, if you're not utilizing all of that then they should consider a lower tier. That way, they could attract more business.

    Aside from the standard usage fee there's an onboarding cost. I don't know if our prices were hardly negotiated or whether there is just a de facto price. But, in addition to the normal monthly, system-running costs, when you want to onboard a new trading partner, there's an onboarding cost. 

    If you want to do any additional types of messages, there will be an implementation cost related to each message type. If you are onboarding like 10 or 20 trading partners at a time, they also have a project management cost for a defined project manager who's your main point of contact. That's how they make sure that everything gets done according to the time that they said that they were going to do it in. I've used third-party project management before for our ERP provider, and they've been shocking. So we tend to do a lot of project management ourselves. But SEEBURGER delivered. I was super-impressed.

    Which other solutions did I evaluate?

    We looked at a company called NetEDI as well as TrueCommerce. There were two more but they were discounted right at the beginning because they didn't have time for us. NetEDI EDI was ruled out quite early on so it came down to two companies.

    TrueCommerce seemed really promising but I was reading a lot of negative stuff in the press and online about them; that they promised that they will deliver but they don't deliver. The sales guy was really good, but if the tech people behind it can't do what they say they're going to do... I looked at the review sites, like IT Central Station, to find out. That can sway the impact of your decision-making.

    What other advice do I have?

    The biggest lesson is to understand the monthly fees and whether or not you're going to be making use of all of the data cap at the time of go-live. If not, try to plan for expansion so that you're maximizing the use of what you're paying for.

    SEEBURGER take a lot of the headaches away from you. That was the main point of it. We were very demanding about the contracts. We got them to amend their standard contracts to meet our requirements. Make sure that you read the contacts thoroughly and that you understand all of the implications. Know what's expected of you and what to do in the implementation in ongoing phases.

    We haven't really had to do any maintenance since we've migrated to them. I am the primary contact in my organization. I'm trying to bring one of my colleagues up to speed about what EDI is, to start him off from scratch. He has no knowledge of it at all. But the main point with SEEBURGER Business Integration Suite (BIS) is that you don't have to have the knowledge. They take all the hassle away from you. I'm just in a bit more of a privileged situation because I do have the knowledge. But the point is, you say to them, "All right, I have these five trading partners. If I want to reduce our costs, what information do you need me to get from them?" I can then request it and pass that back to SEEBURGER. Or we can pay SEEBURGER a little bit more money and they'll do it end-to-end. It depends on the skills you have in-house and how much you want to do yourself. They'll take it all away from you, or you can still do a bit yourself.

    They also have other solutions that we haven't taken onboard as of yet, but we could consider in the future. They have some integrations with the tax authorities, like making tax digital. We have a branch in Italy and SEEBURGER have an Italy e-invoicing solution, in accordance with Italy's government policies. But we already have the solution for that, so we don't need it. Integrating into customs is another one, but we don't really have a case for that as yet. So it's not just the EDI, it's a whole framework of things that they can offer.

    If we have any new requirements, they said to send them to them and they'll put together a proposal. It's really an area that they specialize in. When we were selecting SEEBURGER Business Integration Suite (BIS), we were looking at a few different other options. But they really have a high number of trading partners already with them in the automotive business. So that's hopefully something that we can make use of in the future when we're onboarding. Hopefully it will take a lot less time.

    I look at the fact that SEEBURGER invests a high proportion of revenue into R&D instead of promoting brand awareness like this: If you haven't got a good product then no one's going to buy it. By putting that money back into the R&D, they're also making sure that they're meeting any new requirements that come up in B2B activity. For me, it's a thumbs-up.

    They have a lot of offices globally. One of the good things for us is that we are able to deal with sales and technical people based in the UK, but they do have offices throughout Europe and America and Asia. Some of our company's regional operations are also looking at SEEBURGER Business Integration Suite (BIS) as a solution because they can talk in the local language. That was another really good point about SEEBURGER. And because we want to deploy onboard trading partners throughout Europe, they have people who can talk and work in the same countries as those people. That helps to take away those language barrier issues.

    Also, they're a wholly-owned business by themselves. They're not a sub-organization of anyone else. That was quite an attractive thing for us. They've been around for a long time. They've got a lot of integrations into many ERP systems including the one that we are looking to — SAP. They seem to have it all.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    EDI Competency Manager North America at a retailer with 10,001+ employees
    Real User
    Provides us with one system, a single tool which increases our efficiency significantly
    Pros and Cons
    • "I like that the tool has all the adapters — all the possible protocols that are in the industry. You pay for those adapters but at least it's all in one package. You don't have to get another tool or application to support another partner."
    • "It's rather difficult to understand, from the application, what's broken and why it doesn't work. We typically need to get support from them directly, and it's usually in a consulting role, to fix issues."

    What is our primary use case?

    Our primary use case is to send EDI documents between our partners and vendors. We're also starting now to use it as a development tool to translate SAP idocs to EDI messages and vice versa. 

    How has it helped my organization?

    When we first started, we had different systems and application, six or seven of them, globally. Using SEEBURGER Business Integration Suite (BIS), we have reduced the number of EDI communication tools. Now, we just have this one.

    The solution can support B2B/EDI, EAI, and/or ERP integration requirements. The one thing that they are pushing is that they are a single solution that can meet all those needs. It's nice to have that in one system, versus using multiple systems.

    It has also increased the level of efficiency in our company's operations by about 30 to 40 percent because everything is on one tool, supporting many people at the same time, worldwide.

    The SEEBURGER solution has saved us money. Although there are other tools out there that do the same thing, if we had to buy those tools it would cost us more. The money that we spend on maintenance, for example, gives us the ability to communicate with other partners without having to use another tool or another partner. That's where our cost savings are. 

    What is most valuable?

    I like that the tool has all the adapters — all the possible protocols that are in the industry. You pay for those adapters but at least it's all in one package. You don't have to get another tool or application to support another partner. It doesn't matter if you're in Europe or if you're in North America, the solution they have is global. It can support pretty much anything and anyone.

    What needs improvement?

    It's rather difficult to understand, from the application, what's broken and why it doesn't work. We typically need to get support from them directly, and it's usually in a consulting role, to fix issues.

    Also, the training they provide is not really adequate. They sell you things that you can use to design things in your own way. To get them to show you how those work is very difficult. To get them to explain how their application works sometimes is difficult (depending on the customization that was done) I would like to see them build training courses and I would have no issue paying for them. Everything I know about the application is self taught.

    In addition, if we ask one consultant, we get one answer and if we ask a different consultant, we get a totally different answer. If we ask someone in Europe, even within the same company, we get a different answer again. They're not globally aligned in terms of what their application does and how it's actually installed. Depending on who you talk to, you get a different answer. You could say each consultant or software engineer has their own way of implementing BIS. They could do a better job if they collaborated more internally and talked to the customers and asked questions so that we could give them examples and tell them where they could do better.

    Also, their release strategy, in terms of number of updates, is very demanding; it's very quick. SEEBURGER releases an update every month, if I'm not mistaken. It would be nice if they could do semi-annual releases that are not really needed. If something is broken, you can always ask them to provide a hotfix. We can't keep up with the number of patches they have (even though we may not need it). Every time they send a patch, we have to retest everything. They could improve the frequency of their patches and maybe provide a procedure to test everything so that we don't spend hours or days validating their latest update. We don't know what that patch is going to do. We have to test it and we need a team to test it. It's something that we do overnight. We have to check every adapter, every process row, all the modules in their solution.

    For how long have I used the solution?

    We've been using SEEBURGER Business Integration Suite (BIS) for roughly 10 years.

    What do I think about the stability of the solution?

    It's stable. They're always improving it. Their next release, coming out next year, has a lot of improvements. In terms of stability, they're moving in the direction of selling a standard. That's the right way to go.

    What do I think about the scalability of the solution?

    The scalability is really good. That's one of the biggest features. Depending on the size of your company, how much data you have or frequency, their solution can manage it. You can grow vertically or you can grow horizontally. It really depends on the business. They have the capabilities to grow and expand and handle all that architecture.

    In North America, our company has smaller needs for scalability compared to what we've seen other companies do, although it is bigger than our European side. We do have certain things that Europe doesn't have, different components or boxes in front of the SEEBURGER Business Integration Suite (BIS) server, such as proxy servers. Security is different in North America. We have a second node that handles more of the high-volume transactions, but we really haven't fully utilized it yet. We're just getting it up and running now.

    We have two production SEEBURGER Business Integration Suite (BIS) applications, one for Europe and one for North America. Behind them, there are quality environments. Behind them we have another instance for their compliance checker, which is another tool. We also have a development box and a sandbox for initial patches and upgrades.

    How are customer service and technical support?

    Technical support is good. The person who answers your ticket is the person who is going to solve it. They don't typically have level-one, level-two, and level-three support. The person who handles the ticket is an expert. They're users of the system. In most cases they can help you. In other cases, they will seek the support of their developers or consultants because it's out of their scope, and that's a normal way to handle those situations. Overall, the support is good.

    Which solution did I use previously and why did I switch?

    We had a couple of previous solutions. One was Cleo LexiCom. We also had something called EDI Gateway and that's what we were using mainly, prior to this one. 

    SEEBURGER is an SAP partner. When we bought SAP, because we were going with one global ERP system, our operation in Europe chose SEEBURGER at the time. I was not part of that decision but I'm happy to say they made a good choice. 

    How was the initial setup?

    I wasn't involved in the installing of the solution. I was more involved in the configuration of it. In terms of configuring it, I didn't find it hard. If you know EDI, and you understand how protocols work, you won't find it too difficult.

    It took me about nine to 10 months to migrate from one system to a different system. That covered about 40 plants. In terms of deployment, it's quick. It's just a matter of physically doing it, getting in contact with your partners and telling them, "Hey, I'm switching from this IP address to this IP address." I found it easy.

    What about the implementation team?

    We used SEEBURGER consulting. We already had one instance in Europe. North America had to get its own instance and I was in charge of making sure that that happened: getting it installed, explaining to the consultant that these are all the flows we have today, and these are all the software components we have today. How do we put all that stuff into one box?

    Our experience with them was very good. The person that we used is still with the company.

    What was our ROI?

    We realized savings after five years. We needed additional development as well as some minor things that we use in our company that they didn't have in their standard solution. It took us time to understand the product. During those five years we were consulting with them and needed their support to understand their tool. After that, a company should be able to be self-sufficient.

    What's my experience with pricing, setup cost, and licensing?

    We pay maintenance of between $75,000 and $100,000 per year. The costs are based on your original purchase solution. 

    Which other solutions did I evaluate?

    As far as I can remember, the company looked at IBM Sterling and at outsourcing.

    What other advice do I have?

    Have a good understanding of what your business is. Understand what protocols you need to support. Know what your volume of transactions is and what the latency is of those transactions. Do you have to deliver those transactions in five seconds or do you have to deliver them in two milliseconds or do you have to do it in five minutes? If I were buying software that would be my question to the vendor: How long does your tool take to go from point A to point B?

    The lessons I have learned from using the solution is that their tool can do many things. It's a full B2B solution, which is nice. They have additional software that you can tie into it. If your company ever needed something really specific to communicate with another backend application, or to convert an email to an Excel, or an Excel to an EDI file, their tools can do all that.

    We have around 30 to 40 people using it or who have access to it and different components of it. Their roles range from database administrators to people who monitor the servers themselves. Our EDI analysts use it and managers use it as well. SAP level-two support people use it. We have five people who are involved in updates and maintenance of the solution, including an operating systems administrator, a database administrator, IT operations, and my team that validates that updates were done properly.

    The fact that SEEBURGER invests a high proportion of revenue into R&D rather than promoting brand awareness is fine. They emphasize that quite a bit. They don't spend a lot of money marketing, like SAP or Oracle would. I'd rather them spend more money on R&D. That's where the value is. They're spending money to ensure that, with any new technologies and any new security threats or issues that come up, their application stays afloat.

    We may look at SEEBURGER'S API feature but it's a little bit early. We have an API management tool already. When we went to them looking for this some years ago, their tool was nice on paper, but it wasn't a reality. SEEBURGER has invested in the last couple of years and has come up with some tools. I don't know how many companies are using it, but I think it's a little premature right now for us to buy it. But it might be something that we switch to. Ten years ago, none of that played a role in our decision. It was more that our company had been using SEEBURGER Business Integration Suite (BIS) in Europe over the last three years and we needed to get the North American side of the business on SAP and to be on the same type of system.

    Because I've seen some other products, I'd rate SEEBURGER Business Integration Suite (BIS) a nine out of 10. That's only because I know what they're capable of doing and there's room for improvement. It's not perfect, but their solution is probably one of the best ones out there.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Buyer's Guide
    SEEBURGER Business Integration Suite
    April 2022
    Learn what your peers think about SEEBURGER Business Integration Suite. Get advice and tips from experienced pros sharing their opinions. Updated: April 2022.
    596,362 professionals have used our research since 2012.
    Business Analyst Manager at a healthcare company with 201-500 employees
    Real User
    Existing mappings make onboarding our customers easier, but the portal could be improved
    Pros and Cons
    • "When orders come in they go into our ERP system directly, so there is integration there."
    • "There might be some improvements they could make to the portal, but they're not anything that stops me from working."

    What is our primary use case?

    We use it for our EDI. 

    It's primarily for receiving orders from some of our customers and we then issue invoices to those customers via EDI. We also dialogue with our logistics companies who will be shipping the orders to the customers. We send messages to our logistics companies telling them about new products or batch changes or an order which needs to be sent out to this customer by that date. That logistics company will then confirm back to us when they've done so and that kicks off another process, which is the invoice. It's end-to-end in a lot of ways.

    How has it helped my organization?

    It routes electronic messaging from other companies. The benefit of that is that there's no human intervention, so there is less opportunity for errors. That's in contrast to receiving something by fax and entering it. Here, it's going straight into your system.

    SEEBURGER has all the maps for a lot of our customers, a relationship with many of them already. So the onboarding is relatively easy. That helps a lot.

    We use SEEBURGER Business Integration Suite (BIS) for getting orders from our customers, sending invoices out, and to have a dialogue with our warehouses. Using EDI means that there are more system-to-system interactions. That means that the people in our offices have more time to do more value-added activities, rather than just entering orders into the system.

    We don't use it so that we can reduce headcount. It's more about being more efficient, adding more value to the business. Rather than sitting there mindlessly entering in orders, that is done automatically so we can use the resources elsewhere.

    What is most valuable?

    In terms of onboarding our new customers to create an EDI relationship, SEEBURGER Business Integration Suite (BIS) is generally very good.

    It just works. We get a monthly report from them so we can see how it's all operating. I keep an eye on that report, but it's just on a very high level. If there's any failure, we usually get some kind of email communication from them saying, "We had this downtime, some messages might not get through." We also have a portal that we can look at to see if our messages have transmitted successfully and been received successfully. We have people monitoring our messages and if there's anything that has failed then they're looking into why.

    Our customers send us orders by EDI. When orders come in they go into our ERP system directly, so there is integration there.

    Another very good feature is that when they're doing proactive maintenance, they always give us a lot of notice.

    What needs improvement?

    There might be some improvements they could make to the portal, but they're not anything that stops me from working.

    For how long have I used the solution?

    I've been at the company for three years and we've be using it since then. I'm sure it was in use way before that as well, but I don't know the exact length of time.

    What do I think about the stability of the solution?

    It doesn't happen that often at all, but occasionally we get a message, such as this one from a few weeks ago: "SEEBURGER Cloud and Managed Services operation team has recognized a critical incident, which delayed the message processing within the SEEBURGER Cloud Service. We are handling this as Priority-One." But this was the first such message in a very long time.

    I don't think there's a stability problem. I really don't tend to get many issues. The agreement we have with them is 99.5 percent uptime.

    What do I think about the scalability of the solution?

    At the moment, it's doing what we want it to do. Going forward, once we start looking at our future, we might think about other things you might want to do with it. But at the moment it's serving our purposes.

    We have hundreds of customers but we don't have EDI with hundreds of customers because those customers need to have the ability to do EDI too. 

    EDI is a very good efficiency tool and there are always plans to increase its usage, but there's a cost involved with that. The cost isn't just the cost with SEEBURGER Business Integration Suite (BIS). There would potentially be changes to our ERP system. Each customer has its own requirements as well, so each onboarding of a customer is not a "vanilla" process or the same as it was with the previous customer.

    How are customer service and technical support?

    Technical support is fine. We log a ticket and we get some kind of response back. It's different from what we used to have when we had a dedicated business partner who, if we had a problem, would be contacted first. They've changed their model in the last two or three years and there's now a service desk you contact and they handle it. It has gone from that very personal relationship to a more helpdesk-type of thing. And whilst that's not a massive issue if you've got all the backup of the paperwork and the history behind it, when we had that one dedicated person, that person knew pretty much everything about our system.

    When I first joined, there was one business partner we dealt with regularly, and now it's that service desk. We have lost that personalization a little bit. There hasn't been a massive issue with having the service desk. And when there was that one, dedicated person, there would be a single point of failure. For example, if that person left then we'd lose all that knowledge anyway. So I understand what they're doing. But with a helpdesk, sometimes you have to explain a lot of things over and over again because they have different people dealing with different tickets.

    While you might want that one person, you also need people with that technical background. The service desk provides that technical background. I understand where they're coming from, but I did enjoy that relationship and being able to pick up the phone to one person and say, "We're having this issue."

    What was our ROI?

    Return on investment for us on this is the greater efficiency.

    What's my experience with pricing, setup cost, and licensing?

    There is a standard agreement for the messaging every month. But if we make a change request — a change to a mapping or something like that — then there is a fixed price per hour. We get the quotes for those types of things from the service desk. We would then approve that quote before they started any work.

    What other advice do I have?

    My advice would be to do it. But do not underestimate the time it will take to implement it. Just because SEEBURGER Business Integration Suite (BIS) may have a map with a customer, it's not a, "Yep, switch it on," and it will automatically link up. When I first started working with EDI I had no clue about it. People said, "Yeah, it's fine. It works like this." But I hit a lot of stumbling blocks, primarily because what you have to do to satisfy your internal requirements and regulations may not match up with other companies' requirements. 

    We are pharmaceutical company so we have to have a lot of testing, a lot of evidence, to prove that the messages we sent are received in the way we want them to be received. Whereas for some other companies, they just want to do one test and go live with it. So my advice is to be patient and try and work through all the stumbling blocks. It's not as easy as people think, but it can be done. Once it's done, it's easy, once you've gone live.

    The biggest thing we've learned is that there are not many barriers to using it. Persevere with it. Although each customer is different, you can find a way around it. It might take some time, it might take some effort, but it can be done. That is the biggest lesson I've taken from it.

    SEEBURGER was very helpful to me in bringing up my knowledge on this topic. I am grateful to them and they're always available. They are a good business partner for our company so, generally, I'm happy.

    In terms of users, it's our IT department that monitors the EDI messages, so there are at least four or five people there who use SEEBURGER Business Integration Suite (BIS). And we have the people who get involved with any projects related to EDI, so that might be another three or four people. And there are probably some people in our manufacturing department, maybe another 12 people, who are actually looking at the messages. But some of those people would not be looking at the messages in the SEEBURGER Business Integration Suite (BIS) portal. Only be the IT department does that. Other people look at the success or failure of messages in our ERP environment.

    Regarding the fact that SEEBURGER invests a high proportion of revenue into R&D rather than promoting brand awareness, I don't really have any opinion on that. It's up to them, if that's what they want to do. For me, what's important is to make sure that my messages get through and there are no issues with my customers.

    Overall, I would rate the solution at seven out of ten. We've lost a little bit of that personalization — someone who might know our business more. We're dealing with anybody in the service desk area. In terms of price, it's not massively cheaper. But I like that we've got an account manager. If I need to call him he's available. He gives me good information, so it's not like I've got no one to call. Overall, it does what it says on the box.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Analyst at a retailer with 10,001+ employees
    Real User
    Reliably converts our messages but any issues have to be logged with the provider
    Pros and Cons
    • "It's the reliability. And the message tracking is quite good, where we can go in and see if we have an issue."
    • "We don't have much access to the logs or what's happening. So we have to log a ticket with SEEBURGER. We only get a message that something has failed... we have to open a ticket with SEEBURGER for them to tell us exactly what the issue is... I would like us to be able to be more self-sufficient."

    What is our primary use case?

    Our primary use case is EDI: commercial messages such as purchase orders from the customer. We send invoices, credit memos, and we also have a small amount of purchase orders going out to our suppliers and their responses come back in. It's B2B. I don't think we're doing anything "wow" or extraordinary. It's quite basic, traditional EDI.

    We get a file from our customers such as an XML file, standard ones from GS1, and that's converted to an IDoc which goes into SAP.

    How has it helped my organization?

    There wasn't really an improvement moving to the SEEBURGER cloud solution in the sense that the project was to replace what we had, as is. It's pretty much the same functionality from our point of view. However, some of our customers insist that we trade with them through EDI so we have to have a solution in place.

    What is most valuable?

    It does what it says it does, for us. We normally don't have many problems, so it's the reliability. And the message tracking is quite good, where we can go in and see if we have an issue. It's more having a query utility, rather than reporting, per se. We can query if we have issues or if something's wrong. But it's quite basic stuff.

    What needs improvement?

    We haven't really found that the solution's unified code base helps with problem resolution. Because it's a code-based system, we don't have much access to the logs or what's happening. So we have to log a ticket with SEEBURGER. We only get a message that something has failed. Sometimes the message is in German and it's very generic, very high-level. That could be improved, to see what's wrong, because often, it can be data-related but we have to open a ticket with SEEBURGER for them to tell us exactly what the issue is.

    The error-tracking could be improved. That's a big thing. A customer will tell us they have an issue and we have to find out why it failed, because often it is a data-related issue. Maybe a field is too long or too short. I would like us to be able to be more self-sufficient. But I understand it's a cloud-based solution, so they have to own it. It's a shared system with other customers.

    For how long have I used the solution?

    We've had SEEBURGER on-premise for a number of years. It's been about ten years and, in 2017, we moved to the SEEBURGER Business Integration Suite (BIS) cloud. It's now solely via the cloud model.

    What do I think about the stability of the solution?

    It's pretty stable. We haven't had an outage. Once you have the connection up and running, it seems to work. SEEBURGER Business Integration Suite (BIS) 5 is more stable than our previous version.

    What do I think about the scalability of the solution?

    We did add in some extra processes and our volume increase doesn't seem to have caused a problem.

    We don't have plans to use any of their additional services, like API management or MST invoicing or IoT at the moment because we've now invested in Microsoft Azure, where logic apps give us an integration tool.

    How are customer service and technical support?

    Once you get someone assigned, they're reasonably good. It varies. Sometimes you get someone who seems quite junior and you have to explain everything to them, and when they do changes they don't work the first time. And other times you get someone who's really good and they fix the thing very fast.

    Which solution did I use previously and why did I switch?

    It was ten years ago, but we were using a solution called Sterling Commerce. We switched because of cost.

    When we made the decision to go with SEEBURGER, our key selection criterion was that the company had history, that it was an established company. But they were also involved in developing our solution so we thought it was a bigger risk to go with another supplier.

    How was the initial setup?

    We recently switched over to the cloud-based version and that process went on for a long while. It seemed like an initial deployment because they had to rework everything. They didn't lift and shift a lot of our mapping which was done in SEEBURGER Business Integration Suite (BIS). They rewrote it from scratch because they have this new method where they convert everything to XML and then they convert it to an IDoc. There's some standard process for that, but it seemed to take an awfully long while to move from our on-premise to SEEBURGER Business Integration Suite (BIS) 5 in the cloud. Elapsed time was about nine to ten months. There were a number of changes in the solution as well.

    We found it complex because we did have to involve SEEBURGER's senior management at one of the stages, regarding how they wanted to transition. We did find it frustrating.

    Our strategy - and the main reason we went with SEEBURGER Business Integration Suite (BIS) - was that we would take "as is," and bring that across to SEEBURGER Business Integration Suite (BIS) 5. That was the plan. From my understanding, they already had mapping for some of our customers, the larger, well-known ones, but it did seem to take an awfully long while to implement our solution.

    And then, we did have complexity with the SEEBURGER Business Integration Suite (BIS) 5 system where it wouldn't work with our VAN here in Ireland So we had to move to AS2. That could have accounted for some of the delay in implementing our project.

    What about the implementation team?

    We worked directly with SEEBURGER. Our main dealings were with a developer who was doing the mapping and there were some dealings with their technical people who were setting up connections. The latter was pretty straightforward. It was mainly around developing the maps that most of the time was spent. We had one person working with them. He was involved in the initial scoping with SEEBURGER and then in testing the maps and providing feedback.

    What was our ROI?

    It's a must-have product for us. What we do with it is quite straightforward so we still have the same number of support staff and we haven't reduced costs. It's not increasing revenue either. It's not a reason why a client would do business with us. They do business with us because of our brand, but it's a must-have for us to be able to do EDI with them.

    What's my experience with pricing, setup cost, and licensing?

    We pay per message we use. We spend about £19,000 a year with them. If we go over our band we obviously pay extra.

    Which other solutions did I evaluate?

    We didn't evaluate other solutions at that time. SEEBURGER came recommended and we went with them. SAP put us in touch with them.

    What other advice do I have?

    The biggest lesson we've learned throughout our time using it is not only a lesson with SEEBURGER but with all remote vendors, because everything was done remotely. That meant we had to be very clear in communication and in logging issues and tickets with them. And it required a large amount of testing because even though there's the standard format, every customer does something different or has different requirements. We probably underestimated the testing required. Those were the two big lessons for us.

    It was quite late in our project that we established that our VAN provider couldn't communicate with SEEBURGER Business Integration Suite (BIS). So my advice would be to establish that upfront. Make sure there's a really good ticketing system and any issues are well-documented because the implementation is going to be remote. Also, have a very good estimate of how many messages you process so you can buy the right package or service level from them.

    We have simplified how we track errors because at times there will be maybe an issue on the customer because a product is not set up, for example. We batch our invoices, so we would need to find which files need to be resent. We've simplified that, but that's done in our ERP system. The other simplification we did, which was SEEBURGER-related, was that we update the status of our SAP documents which communicate with SEEBURGER Business Integration Suite (BIS). That was an improvement for tracking errors because now we just go to SAP to find out the status of an IDoc. We have the status that it was sent, whereas before, we would only know that it was sent to the SEEBURGER Business Integration Suite (BIS) system. That was an improvement for us.

    I don't think SEEBURGER Business Integration Suite (BIS) has saved us money. We had an on-premise system which was at end-of-life. The service charge replaced the maintenance on that. So it's about the same, maybe a little bit more.

    It's good that they're putting effort into R&D, rather than investing in brand awareness, but if we, as a potential customer, are not aware of it, we're not going to look to use it. I'm not overly aware of what SEEBURGER is doing or how they can help us. They have tried to have meetings with us sometimes but we're very busy because we're now in the middle of doing an ERP migration.

    I've heard the solution can transfer other documents, like PDFs and marketing documents and that it can do other things besides the standard EDI messages we use. But currently, we have other tools that do that sort of stuff, like Microsoft Azure, etc. I don't think we have any plans to increase our footprint with SEEBURGER at the moment.

    We only have two users of the solution because it just works away in the background. It's like a blackbox solution to us. The only time anyone would have reason to go into it is if we had a problem. It doesn't require much maintenance from us. And really, there's not much we can do either. We can just see there's a problem and then log a call.

    I would rate the product around a seven out of ten. The product is reliable. We don't have any outages. We do get the messages. Everything is converted. And there is a query tool. It's pretty basic. I would like to see more features. And I would like to be able to do a bit more to troubleshoot, rather than having to log a ticket straight away.

    They're quite pleasant people to deal with. It's just getting the resources. They did have a resource issue when we were doing our implementation and there was some restructuring happening at their end.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Integration Specialist at a logistics company with 10,001+ employees
    Real User
    Gives us the flexibility to work with a wide range of data and communications standards
    Pros and Cons
    • "SEEBURGER Business Integration Suite (BIS) has been good at communicating between two applications, changing formats and using the required protocols... We can have one site communicating in an old FTP or SFTP style, or via file transfer. And with other applications, we could have API or a web service call or some other protocol used to send information."
    • "We wanted to use API. We were told that in 6.52 we could use API management. Later on, we found that API management wasn't that completely integrated into the 6.52 solution, and if you wanted to have the whole API suite you might have to go to 6.7, the latest one."

    What is our primary use case?

    Our primary use case for it is as an integration tool. We've got lots of systems. We are a service company in warehousing and transport and we've got a lot of customers. We are a 3PL company so we do transport for a lot of the big retailers. All of this has to be integrated. We've got small applications running everywhere, so any data which flows through from one application to another requires SEEBURGER Business Integration Suite (BIS).

    Warehousing is our major function. We get orders from our clients, retailers that you know. Some of them use EDI, some use API, and some use web services. They come through our system and they get formatted into our standard warehouse management system, which is Manhattan. Order information has to be formatted in the Manhattan XML format.

    On the transport side, there are different applications. We have Freighter which does the load planning and then there is route planning which is a separate application hosted by Paragon. The route planning information goes from the orders which we received to the Paragon system, and the orders also go to Freighter for load planning.

    In addition, there is information from the warehouse system that has to go back to our big retail customers, such as stock received, dispatch confirmation, receipt confirmation, and any stock adjustments. There are different types of interfaces which go back and forth between our customers and our warehouse management systems.

    There is some B-to-B integration and then we have application-to-application as well. For example, the warehouse management system might talk directly to the transport system, which is web-service or API-driven. Sometimes they can't do it themselves, so SEEBURGER Business Integration Suite (BIS) will step in to capture the data from the warehouse management system. It will do the API service to communicate with another system and get the results and push them. So it acts as a gateway for everything coming in and out of our company, a secure gateway.

    Many of our customers still use file transfer, so we use SFTP a lot. Most of the interfaces are migrating to web services, SOAP or API. Those are the latest but we still have a lot of SFTP used.

    It is hosted by us, internally.

    How has it helped my organization?

    It helps in communications. It's the only gateway between our client systems and any internally-hosted or cloud-hosted systems. SEEBURGER Business Integration Suite (BIS) acts as an interface between them. It provides a lot of benefits to our customers. If SEEBURGER were to go down, our company would be in limbo.

    It's a very vital system. We are dependent on it because we have hundreds of major customers, all of which are big retailers. Without SEEBURGER Business Integration Suite (BIS), their orders and other communications may not go to the warehouse. There might be manual processes but that would be very hard.

    What is most valuable?

    It's been a good tool so far. It's helped us do things which we were not able to do. Most applications nowadays are third-party applications which require data in particular formats and there are restrictions on them. We can't modify third-party applications. The best we can do is use SEEBURGER Business Integration Suite (BIS) to massage or reformat the data from one format to another and say, "Okay, if you want it this way you will get it this way."

    That's what SEEBURGER Business Integration Suite (BIS) has been good at: communicating between two applications, changing formats and using the required protocols. Some might have applications which are very old and they can't do more than FTP or SFTP. With SEEBURGER Business Integration Suite (BIS) we've got that flexibility. We can have one site communicating in an old FTP or SFTP style, or via file transfer. And with other applications, we could have API or a web service call or some other protocol used to send information. SEEBURGER Business Integration Suite (BIS) acts as an intermediary between them.

    What needs improvement?

    We wanted to use API. We were told that in 6.52 we could use API management. Later on, we found that API management wasn't that completely integrated into the 6.52 solution, and if you wanted to have the whole API suite you might have to go to 6.7, the latest one.

    We are waiting for that. There is talk that next year we might try to migrate to 6.7. Migration is not an issue on our side, but it's the customer migration which takes a lot of time. That involves a lot of concern and hard work because we have to have the customers onboarded as well and they need to do some testing. It's always really hard to get the customers to find time for that.

    For how long have I used the solution?

    We started using it in 2009.

    What do I think about the stability of the solution?

    It has been quite stable. We haven't had any issues after getting the system up and running. It has run very well. Maintenance is also very good and support is also okay. They've got a lot of screens and other things which help. There are proactive error notifications so we can see what's happening. It has a nice front-end screen which monitors all the adapters. If there are any issues on anything, we can see them on one screen. 

    We never have problems, as such, with SEEBURGER Business Integration Suite (BIS), but we had issues which were related to the network or the machine or the database not working, getting full, or going down. But as far as the software is concerned, we haven't had any major issues. We have had minor issues which were immediately looked at and rectified by SEEBURGER.

    We have a DR system for SEEBURGER Business Integration Suite (BIS). It's all saved if something goes wrong. We have multiple data centers so it's not been an issue. We have never had any major downtime.

    What do I think about the scalability of the solution?

    The scalability depends on the price - which suite you're getting. At the moment, the version we are on, which is 6.52, is quite scalable because it has one adapter engine. 

    Their architecture includes an admin server and an adapter server so you can just add more servers by adding licenses to it. If we want to scale up, we just a few more adapter engines into it; it's just adding a virtual server and more functions to it. It's not a big issue. Its scalability is very good at the moment. The software installation is not a big issue. So once you install it, you can just attach it to the existing architecture.

    We have a lot of end-users sending files: FTP, SFTP, web services, or HTTP; and there are other services like AS2. We have about 75 to 80 customers and they interact with us with a file or data transfer.

    It is our preferred tool at the moment. It's part of our strategy. I don't know about the future, but currently it is the only tool that we are using for interfacing with our various systems. We are still hoping to host most of the system. Most systems are migrating to the cloud, so we don't know yet. There it would an application-to-application connection, so maybe the SEEBURGER Business Integration Suite (BIS) role might be reduced, but currently it's used a lot.

    How are customer service and technical support?

    One thing we need is more support. Sometimes we get stuck on the support because they've not got not many experienced people in the UK for the suite. We have modified SEEBURGER Business Integration Suite (BIS) a lot to fit our organization. We have customized it. Sometimes we find it hard to get support from their side. Most of the time their help has been good from Germany because that's what they are based. They do help but we struggled before, at times.

    The second-tier is needed if there is any problem where consultation is needed to go in-depth and see what the issue might be. We lack some good help from the other side on that level.

    We had an issue where the customer wanted specific things and we couldn't do it.

    Which solution did I use previously and why did I switch?

    We were using IBM Mercator which they now call WebSphere. The move to SEEBURGER Business Integration Suite (BIS) started because at that time the company wanted to check into systems which could support new interfaces. The system we had was an old system, so we needed to upgrade it. It was a choice the business had to go through but I wasn't involved in the team that handled the selection.

    How was the initial setup?

    The setup is complex but we get the SEEBURGER implementers to come out, the consultants who do it the first time, whenever we have a major upgrade. Recently, we have tried to do all the service packs ourselves, but if there is a major upgrade - and most probably when we migrate to 6.7 - we require some consulting time from SEEBURGER because there might be a major change in the way some of the interfaces or communication might be working. That might be when we require a lot of consulting time from SEEBURGER, to understand the product and what features it has and what capabilities we can use.

    Major upgrades are as demanding as an initial deployment, but if it's just a service pack, it's okay now. They have made it much simpler. Because we are on Active-Active, we can do patching while the service is still running.

    Our initial deployment, back in 2009, took about two days. The software deployment only takes a day or so. But we also had to get all the hardware, the machines, and network service. Those took time. But the software deployment and configuration took just a day-and-a-half.

    For that deployment, SEEBURGER people did not just do the deployment, they also worked on initial interface development for us. There were new mapping tools and we didn't have any experience with it, so they did that also. We had a contract with them for three months or so to have them do a lot of work for us. They had two or three consultants who basically converted a lot of the old IBM maps into the new SEEBURGER Business Integration Suite (BIS)-format maps.

    At that time it was a big project because after installation they had to do the maps etc. Everything had been in IBM until that time. They had to replicate that into SEEBURGER Business Integration Suite (BIS).

    Now that we have more experience and good resources on our side, we do it ourselves. But at that time it took a total of six months, of which three months were for the initial consulting where we had two or three consultants. After that, it was only one consultant.

    At that time it was a new thing for us so we were not in a rush. We installed and tested everything and we migrated one customer at a time. We had an old, IBM-based integration tool. The installation was done as a "blank canvas," and then we migrated our customers.

    For a major upgrade, we set aside a period of seven days because we've got quite a few systems: a development system, a test system, a UAT or business integration system, and the production system. We go by step-by-step, so the whole process will take a week. On the first day, we'll do the development system and let it run for two days. Then we will upgrade the test system and let it run for two days to see if there are any issues. Then we will go to UAT, and after two days or so, the production system, which might be on a Sunday. It's an issue of timing because we have to get our change-control times allocated, especially when doing an upgrade to the production system.

    What about the implementation team?

    We generally work with SEEBURGER. Once, when we had a lot of work to do, we did use a Polish company. I don't remember their name. We used them for a short period.

    Finding SEEBURGER Business Integration Suite (BIS) expertise is very hard. There isn't much SEEBURGER expertise in the UK. I don't think many major organizations are using it in the UK. I know they have very big customers in the US and Germany.

    What was our ROI?

    It's very hard to quantify ROI basically because we don't see the financial aspect it. Our job is to ensure that it is running and that we get the output and whatever is needed from it. But financially, if it was down, the impact might be humongous for our company.

    What's my experience with pricing, setup cost, and licensing?

    The cost-based model is slightly different now in SEEBURGER Business Integration Suite (BIS). They changed the licensing, based on adapters and other things. In the old style of licensing, the whole suite was one license, if I'm not mistaken. 

    There is the license and then a run-cost.

    But that's handled by my team leaders. I'm not into it involved in the cost and related issues.

    Which other solutions did I evaluate?

    They went through the selection process to see what interfacing applications were available in the market.

    What other advice do I have?

    My advice would depend on the purpose you're considering SEEBURGER Business Integration Suite (BIS) for. If you are going to use it like we are using it, I would say it is a really good tool. If you have restrictions where you can't change the applications you have - you host a lot of third-party applications and you need to integrate the data between each of those applications, then SEEBURGER Business Integration Suite (BIS) is one of the best tools available. There are other tools, but this one is one of the best.

    We may look to use the solution’s additional services such as its MFT (managed file transfer).

    We have three integration specialists and one team leader for maintenance of the solution. We also have a design lead but he's not entirely dedicated to SEEBURGER Business Integration Suite (BIS); he does design for other things as well.

    We have seen version 6.7 and we want to migrate but we have not because migration is a big task for us. It might take some time.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Richard Lehane - PeerSpot reviewer
    Head of IT at a pharma/biotech company with 201-500 employees
    Real User
    Removes complexity through automation creating efficiencies around time and cost
    Pros and Cons
    • "What would have been a manual process of transmitting data items around between us and third-parties has been automated. SEEBURGER BIS handles the automation and mapping side of the communications. The automation, along with the efficiency around time and cost, has improved our organization. Around 20,000 messages a month have been automated. These typically would be financial/order transactions and confirmations in invoicing that have been automated."
    • "The speed of development needs improvement. If you acquire any customization, it can be a slightly slow process. I would like to see more flexibility around customizations. The time frame right now depends on the sophistication and customization, but we have to go through a process of getting them to develop, implement, and test it. This might take a couple of weeks. If it was a simpler system to customize, the time could probably be cut by half or down by even 25 percent of what it would normally take."

    What is our primary use case?

    We use SEEBURGER Business Integration Suite (BIS) as a service. While we were not really using their software, we might be using their software internally to provide a service. Effectively, we're using them as an integration partner.

    We use SEEBURGER BIS for electronic data transmissions (EDI). It does a lot of work on our behalf in terms of the mapping and on some of the integrations which are required between us and third-parties. 

    We have an integrated ERP system which talks directly to the SEEBURGER systems. Therefore, we don't necessarily have any manual interaction since this is a completely automated system which talks to the SEEBURGER back-end systems.

    How has it helped my organization?

    What would have been a manual process of transmitting data items around between us and third-parties has been automated. SEEBURGER BIS handles the automation and mapping side of the communications. The automation, along with the efficiency around time and cost, has improved our organization. Around 20,000 messages a month have been automated. These typically would be financial/order transactions and confirmations in invoicing that have been automated.

    What is most valuable?

    The automation is the most valuable feature. We have full EDI automation through SEEBURGER BIS, which has been the biggest win for us. It removes the complexity and makes the process straightforward.

    We have additional ad hoc development costs, but those vary depending on if we're bringing on another third-party into our systems via the EDI integration. So, that's highly variable.

    What needs improvement?

    The speed of development needs improvement. If you acquire any customization, it can be a slightly slow process. I would like to see more flexibility around customizations. The time frame right now depends on the sophistication and customization, but we have to go through a process of getting them to develop, implement, and test it. This might take a couple of weeks. If it was a simpler system to customize, the time could probably be cut by half or down by even 25 percent of what it would normally take.

    For how long have I used the solution?

    The organization has been using SEEBURGER for four to five years now. I have been using it for two years.

    What do I think about the stability of the solution?

    The stability is pretty good. It is rare that we have any stability issues.

    The performance and operating efficiency are pretty good. We don't have any major issues in terms of operating efficiency, uptime, any failed transactions. If we do, they are generally not on SEEBURGER's end. They are usually on the other party's end. The service is pretty reliable.

    We have about three people (an ICP analyst and two business analysts) who work on SEEBURGER BIS, but they don't work on it full-time.

    What do I think about the scalability of the solution?

    We haven't encountered any scalability issues. Whenever we've added more components in or increased the volume of transactions, we have not had any issues.

    There are about 30 organizations to whom we are connected via the SEEBURGER infrastructure.

    We use it everyday, which will probably only increase. We don't have any concrete plans because this is dependent on our third-party customers, as well, and whether they have the infrastructures to support this type of development work. If they don't, then we won't. If they do, then we would. It also depends on return on investment. Some customers are more important than others.

    How are customer service and technical support?

    We have had no problems with tech support. Their response time and knowledge of issues is good.

    Which solution did I use previously and why did I switch?

    We were not previously using another solution. 

    When SEEBURGER BIS came onboard, we changed our ERP systems so they were pretty much in parallel with that.

    How was the initial setup?

    The initial setup was before my time.

    People who worked on the initial setup told me that the initial setup was pretty slick.

    What about the implementation team?

    We deal with SEEBURGER directly and they tend to do the development work on their systems for us. For recurring development work, they will do that on our behalf.

    There are some third-parties involved who tend to be geographic specific and use different EDI formats. We are required in some cases when dealing with other parts of the world for EDI to go through a separate bureau. There's little we can do about that since it is just a data exchange format.

    What was our ROI?

    ROI comes back to automation. We are releasing people within our own organization to go and do more high value work. This is difficult to quantify for third-parties. Overall, it's an efficiency gain, which is the main driver behind return on investment.

    The ROI for this is a very subjective thing to measure. We do have our own model for how we measure return on investment around things, like EDI transactions. However, it is not so simple model as providing a hard number.

    What's my experience with pricing, setup cost, and licensing?

    Our licensing model is based on transactions. We have a base service contract which is priced against a volume of transactions and another volume of individual transactions, which are covered by one service agreement. Then, we have development services on top of that. Our annual spend is around £80,000. It's about mid-priced, as there are some cheaper alternatives out there and some more expensive ones. It's neither cheap nor expensive. It's somewhere in the middle.

    What other advice do I have?

    Do your technical homework carefully to ensure that it's the right solution for you, because all solutions are slightly different in various different ways. It depends on your own back office systems and how your communications would work. Do your due diligence on technical requirements.

    The biggest requirement that we have is resilience and robustness of the systems. If they fail for any reason, there is a monetary cost to us. The biggest lesson that we have learned: If you partner closely with them, maintain the stability. If there are any issues, understand what those issues will be before they occur and before they would be able to potentially cause any problems. The reliability, resilience, and robustness of SEEBURGER's services are the most important things.

    We have had good service and uptime, generally. The resilience is pretty good. We have not experienced any problems.

    SEEBURGER is established. They have a long standing presence within the market. They appear to have been there for a considerable period of time. If we had to change our systems, that would be a big upheaval in terms of the amount of work and testing that we would have to do. It's not something that we want. We would be unlikely to partner with a company if we felt that their future was uncertain.

    I think it is a good thing that SEEBURGER invests a high proportion of revenue into R&D rather than promoting brand awareness. Some companies have a huge marketing spend compared with their R&D. If they can support it, then great. For SEEBURGER, the R&D is important because they need to be resilient and responsive. They need to be delivering what their services should be providing. It is crucial for us that the R&D spend continues to be sufficient.

    We have no plans to expand into their API management, MFT, eInvoicing, or IIoT services at the moment.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Evan Meyer - PeerSpot reviewer
    Application Manager - EDI at a transportation company with 1,001-5,000 employees
    Real User
    Enables any-to-any transformation from one data format to another
    Pros and Cons
    • "One of the things that SEEBURGER always touts is their ability to do "any to any" formatting... it doesn't matter if you want to take a CSV file or an XML file or a flat file or a PDF file or a structure EDI file; you can transform it from one format to another - any to any or even to the same format - which is a really nice feature."
    • "It is a JavaScript or a Java-based system within their mapping tool. You can actually write a lot of code in there. We can perform a lot of the translations even within our mapping, whereas we used to have to do custom programming on our back-end systems to fully integrate."
    • "In our landscape, we have a lot of AS/400s or iSeries and SEEBURGER Business Integration Suite (BIS) has a file service listener that allows data to seamlessly be transferred between the SEEBURGER solution and the AS/400."
    • "The BIS Front End needs a little bit of refreshing, especially when it comes to setting up new trading partners and trading partner agreements or transactions. It can be a bit clumsy to copy and rename and then go in and modify."
    • "On the server side, there are a lot of administration and configuration files that you need to go in and do maintenance on. You have to find them in a certain folder so it's very error-prone and it can be a little time consuming unless it's documented. They could pull some of those individual configuration files into the product itself where there's a better user interface for that."

    What is our primary use case?

    We're primarily using it for communication and translation of our traditional EDI documents. We're an automotive supplier so a big part of our business is automotive related, but we're also using it for synchronous APIs or web services with some of our customers or trading partners.

    Of course, not everything we're doing is EDI. We're doing a lot of distribution of unstructured files, even in our company, transactions between systems. With the mapper, we're doing data transformation as well, to integrate back to our back-end ERP system. We're also using the Message Tracking component, which allows us to confirm what's come in and what has processed.

    About 90 percent of our global EDI transaction volume is coming in and out of SEEBURGER Business Integration Suite (BIS).

    How has it helped my organization?

    We have different application development groups within IT. My area is primarily EDI and integrations, but in some of the other areas, like HR or payroll or shipping, there's a great need to transfer files and data with their trading partners. Those partners could be a bank or an HR company or a payroll company. The folks in our other application areas don't really have any experience with communications and integrations. Where I'm able to improve our organization is that all I need to do is have them tell me, "Hey, I need to get a file or send a file to this trading partner, can you help me?" Then I'm able to work with them and get that set up and tested.

    Our other application development folks don't have to spend time worrying about doing that part of the project. I'm something like a middleman and using SEEBURGER Business Integration Suite (BIS) has decreased the turnaround time on a lot of these projects.

    Also, one of the things that SEEBURGER always touts is their ability to do "any to any" formatting. I really didn't understand it when we first got the product, but what I've come to find is it doesn't matter if you want to take a CSV file or an XML file or a flat file or a PDF file or a structured EDI file; you can transform it from one format to another - any to any or even to the same format - which is a really nice feature. We deal with a lot of different databases and structures in our company. We don't have a single system. We used to have a lot of problems trying to integrate our different locations. This has allowed us to seamlessly integrate our different database products together.

    One example is that we had a project where we needed to have a consolidated sales history from all of our regions loaded into a third-party product that runs an SQL database. Of course, all our legacy systems are in the iSeries or AS/400. What we were able to do, since they didn't really integrate directly with an SQL database, was to have them generate CSV files and SEEBURGER Business Integration Suite (BIS) was able to pick them up from their respective host systems, translate them, and load them to the SQL database records. It was quite easy and we didn't have to spend a bunch of money trying to add an Oracle Database or some other database that we really didn't need.

    In terms of reaction time since implementing the solution, the connectivity between unlike systems is much easier. It involves less programming. The other thing is that SEEBURGER Business Integration Suite (BIS) is a JavaScript or a Java-based system within their mapping tool. You can actually write a lot of code in there. We can perform a lot of the translations even within our mapping, whereas we used to have to do custom programming on our back-end systems to fully integrate. Being able to put everything in one place has streamlined the mapping and the integration process. That has saved at least one-third of the time.

    What is most valuable?

    The one thing about SEEBURGER Business Integration Suite (BIS) that we really liked is that it's what I would call "platform independent." Most of our systems back in 2012 were on an AS/400 or iSeries and there were some limitations with that. We really wanted to find a product that could communicate with all platforms.

    In addition to that, we really like the AS2 communication adapters, which allow us to not use a VAN and for data to be pushed between trading partners. That's a big feature we really like.

    Then, in our landscape, we have a lot of AS/400s or iSeries and SEEBURGER Business Integration Suite (BIS) has a file service listener that allows data to seamlessly be transferred between the SEEBURGER solution and the AS/400. That was a very big part of it.

    There are also a lot of alerting and notifications within it that allow us, even though we have a very small staff, to manage and monitor a very large number of EDI transactions.

    One of the biggest features, as well, is the Mapping Designer because that's what we were looking to upgrade in addition to just communication protocols; we wanted to get a more modern mapper that we could use for both EDI documents and other types of unstructured data.

    What needs improvement?

    The BIS Front End needs a little bit of refreshing, especially when it comes to setting up new trading partners and trading partner agreements or transactions. It can be a bit clumsy to copy and rename and then go in and modify. That could be improved a little bit.

    Also, on the server side, there are a lot of administration and configuration files that you need to go in and do maintenance on. You have to find them in a certain folder so it's very error-prone and it can be a little time consuming unless it's documented. They could pull some of those individual configuration files into the product itself where there's a better user interface for that.

    In terms of adding features, they've recently talked about a few. One is a way to manage your web services or your APIs. That would be a big help because, right now, we have four web services and there's quite a lot of setup to each. They're in different areas within SEEBURGER Business Integration Suite (BIS). It's my understanding that they're going to be able to pull that together so you can view that entire setup in a more streamlined manner. That's something we're looking forward to.

    For how long have I used the solution?

    More than five years.

    What do I think about the stability of the solution?

    The stability is good, as long as you have the database sized correctly and your server sized with the right amount of processors. It's been very good for us.

    We did run into a situation where at one point we didn't have enough memory on our servers. It became slow and we had some issues there. But once we recognized what the issue was and made a correction, it was resolved quite quickly.

    So, it's very stable. Of course, we're really dependent on the Windows environment and SQL Server environment. It's only going to be as stable as those platforms are.

    What do I think about the scalability of the solution?

    We've had to increase the core processing units in our SEEBURGER Business Integration Suite (BIS) central instance, maybe twice, and the same with memory and disk storage. We've been able to wait until the need has come and not use up all that extra processing and memory that we didn't need.

    There was documentation on how to do it and when to do it but we still used consulting services to have them direct us. We said, "Here's what we're going to do. Is this correct?" and they were able to lead us through anything we needed to do to scale up and pick up more transactions or more disk space.

    So, scalability is pretty good. Right now we're only running a central instance of SEEBURGER Business Integration Suite (BIS). They allow you to split it up into individual instances. If we wanted to separate the US from Europe we could do that, and allocate different resources to each. That's another area where they're scalable. It's been pretty good for us so far.

    How are customer service and technical support?

    Technical support is located in Germany and there are different levels of support you can pay for. Regardless of your support level, you're able to open tickets and, based on the severity of the ticket, they get back to you. They're all very knowledgeable of the system and they know where to pinpoint.

    I will say that if the issue is something new to your company, something you haven't done before, they will refer you to consulting services which are billable. They won't do any development or the like for you. But they will troubleshoot problems.

    The only thing I'm not crazy about is that, while they all speak English, they have a heavy accent in a lot of cases. Sometimes that can be difficult, depending upon who you're working with. Other than that, we've had no problems with their technical support.

    The consulting services we work with, because we're in the Michigan area, are all working out of the Atlanta office. We're always working with them over the phone and through emails, so not onsite. They're are also very knowledgeable and they've come to get familiar with our implementation and how we're using their products. It really cuts down on some of the cost when we have a project because the consultants we're working with are familiar with our company. So, overall support is pretty positive.

    In terms of response time, if it's a situation where you're saying you're down, they're supposed to call you within one hour, and in my experience, that's always been the case. We haven't had an experience where they're not getting ahold of us. Beyond that, if it's more of a question or you don't understand something, then it falls into another category and it might be later that day or the next day. That's fine. It's been good.

    How was the initial setup?

    We have our own technical resources onsite. We have a server group and a firewall group and I'm the EDI application guy. We were used to a lot of the terminology and stuff from the past. With that in mind, I thought the setup was quite straightforward.

    They provided us with a hardware-sizing questionnaire, which was really helpful in determining our server requirements. Thinking back - it's been six years - it really seemed to go a lot smoother than it could have gone, especially since it was a brand-new product to us.

    Regarding our implementation strategy, what we wanted to do first was move all of our communications with our VANs and our direct trading partners into SEEBURGER Business Integration Suite (BIS). That meant we weren't doing the translation and the mapping within the solution, but all of the communications were done through it. What that allowed us to do was to pull all of our trading partners together from Europe and South America and North America into one place and have all the communications flowing through one area. That allowed us to support it a lot more easily and to take advantage of that AS2 protocol.

    That was our initial strategy, to do communications, and then follow that up by doing the mapping, one trading partner or one transaction set at a time. And that's what we've done.

    With any new product or implementation, usually there's a driving force. One of the things we were asked to do was to implement a web service in Europe that we had no expertise in and we had no platform to run it on. SEEBURGER provided both of those. They showed us how to use SEEBURGER Business Integration Suite (BIS) and we used their consulting services to assist us with the back-end integration. So, rather than put this web service or API in another place which would eventually have to be moved to a central location, we were able to incorporate it right into the SEEBURGER product.

    Our first phase with communication for all of North America only took three months from the time they loaded it onto the system initially until we were cut over. And then, to pick up Europe, we didn't want to do everything at once. We worked on Europe after that and that was another three months. So, within six months we had our communications moved over and we were then moving onto the other phases.

    When we deployed, we had one SEEBURGER consultant who was dedicated to us for that first three-month period. Then we had another one who came in and did some training and some of the planning with us. As far as our own internal resources go, there were three of us who identified all the trading partners and all the nuances of what needed to be set up and tested in the new system. All in all, it was about like three internal people and two SEEBURGER people.

    What about the implementation team?

    We worked with SEEBURGER employees.

    What was our ROI?

    We've had some ROI. I'm not going to be able to give you any dollar numbers, but as far as headcount in my group goes, we used to have four or five people and now it's just me and one other. We're supporting the same number, and more, of trading partners than we used to. Right off the bat, that's a good savings.

    What's my experience with pricing, setup cost, and licensing?

    All the new adapters are individually priced, which is good. You don't buy the whole system and then, if you don't use it it just sits there. You only buy the stuff you want, which is good. There are some components that are either new or that we didn't need at the time of implementation, so we added them later, or we have plans to add them in the future.

    Sometimes it seems a little pricey, especially when some of the stuff is available through freeware, like SFTP communications. You can download a free copy of something and perform those type of functions. But we understand, as an IT group, that those are not long-term solutions that you want in your core processes. It costs a lot more money to buy this stuff from SEEBURGER but I think it's worth it in the long run.

    Everything seems expensive to me, so I'm neutral on the pricing and the licensing.

    Which other solutions did I evaluate?

    We wanted to be platform-independent from our iSeries and AS/400, and we wanted a more modern product for our EDI integrations. We looked at SEEBURGER Business Integration Suite (BIS) vs IBM Sterling B2B Integrator. We did a lot of demos and had a lot of conversations between the two. Ultimately, we ended up choosing SEEBURGER Business Integration Suite (BIS), but those were the two primary vendors that we were evaluating.

    The Sterling Integrator was a little bit more complex than it needed to be. It wasn't straightforward. The mapper was a little bit, I won't say clumsy, but it was a little bit busy, hard to understand. One of the big things we wanted to do was to have a new refresh mapper. Also, the pricing seemed to be a lot higher for what we were getting.

    Based on the demos that we had - we had given a script of what we wanted to see from both companies - the way SEEBURGER presented it was much more straightforward and understandable. We could see ourselves moving to that product a lot easier than moving to the Sterling Integrator.

    What other advice do I have?

    If you are looking to implement SEEBURGER Business Integration Suite (BIS), talk to other companies that are already using it, some that are in the same industry. That would help you feel more comfortable with what it is you're getting into, and maybe open your eyes to some of the technical capabilities that the solution has that you really hadn't even thought about yet or which weren't presented to you in the sales pitch.

    I would also advise doing a lot of planning, because some of the initial setup, design, and planning you do at the onset is hard to change down the road. Take some extra time when you're figuring out how you're going to set up your trading partners, what the naming conventions are, and things of that nature. It'll make it easier.

    We've established a pretty good working relationship with our sales contact, and this has been important for us. If we want to have a demo of one of their new products, we're comfortable going to them and saying, "Hey, can you tell me more about this? Hey, can you do a WebEx session to show us how this works?" It's been helpful for us to maintain those relationships.

    Obviously, with any new software, training is also something. Don't skimp on that. We did it in phases. We got training on the BIS Front End itself first, and then, when we were ready to start doing the mapping, we got training on the mapping. Down the road, we took some more advanced training. We were able to do it in phases, but it's something that you don't want to skip because there are a lot of good capabilities and different ways of doing things that, if you don't know about them, you may be shorting yourself on the solutions that you deliver.

    We don't use the landscape manager but that is something we are interested in. I don't know a lot about it but it keeps track of the configuration of all your implementations so when you do an upgrade, it makes it much easier to manage. That's something we're going to be looking at with the new release of SEEBURGER Business Integration Suite (BIS).

    We don't do clustering. We just have a single instance of SEEBURGER Business Integration Suite (BIS) so I don't think we're using the Active-Active feature.

    There are probably fewer than ten users of the solution in our organization. These are IT folks. They are the ones that really want visibility into the Message Tracking module to view the data that's come in or that went out to confirm that they're receiving the stuff they're looking for. Those transactions aren't with EDI people, they are people to whom we send a payroll file at a bank or a third-party payroll provider. The IT guys may want to monitor it.

    Regarding staff required for maintenance, we have five people who are using the BIS Front End and the Mapping Designer. All five of us perform the daily monitoring activities and the trading-partner setup. We have it separated right now. We have three users in Europe and they're able to manage their own customers and suppliers. We do the same in North America. Two of us are doing the regular mapping tasks, while two of the others are occasional mappers. And one person is more of an administrator.

    We have plans to continue utilizing SEEBURGER Business Integration Suite (BIS) and to use it for more non-EDI types of activity, such as payroll, banking, HR, different sales systems, warehouse management systems, and integration between ERP systems. There is seemingly an endless number of integration projects. In addition to that, we've begun to do a lot of the web services or the APIs, even within our ERP system. So our EDI transaction activity may be staying the same, but we're using SEEBURGER Business Integration Suite (BIS) for a lot more of the non-EDI integration and data transformation stuff; not the typical automotive training partners, rather more financial related types of trading partners.

    Overall I would rate the solution a nine out of ten, which is really high. I have been really happy with it. Of all the projects where people have come to me, I can't remember having to say, "No, we can't do that." We're able to deliver what I have been advertising since 2012, so it's meeting our needs. Most of the issues we've had have really been things that we've done to ourselves. It hasn't been the product or bugs in the software. Support has been pretty good, we've had consulting services that have gotten to work with us regularly and they know us, so we feel like we're in good shape to tackle some of the newer projects or bigger projects in the future.

    The only thing I'm always wanting is that SEEBURGER doesn't seem to be doing a lot of marketing in the U.S. It's a German company, the founder is in Germany, and most of their development staff is over there. Not as many folks are using SEEBURGER Business Integration Suite (BIS) in the U.S. They're using IBM and TrustedLink and those type of products. When I talk about SEEBURGER Business Integration Suite (BIS), nobody knows what it is. I have to sell the product and what it can do. If SEEBURGER could do some marketing, do some reaching out to management, the executive level, to give them some visibility into this product, it would make my job easier.

    While there are a lot of companies in the U.S. using SEEBURGER Business Integration Suite (BIS), we don't have a network or a users group. SEEBURGER has offered some sessions in the past, where you could go to Atlanta and they would give you a three-day update on new things they're doing, but there's no forum for users, other than on Facebook. There isn't really a users group that I know of where we could get together and do things, have conferences, etc.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Partner For Experience & E-Business at a retailer with 10,001+ employees
    MSP
    EDI translator enables us to move responsibility away from IT and let business handle things
    Pros and Cons
    • "Among the most valuable features are the EDI translator and a lot of the components which enable creating compliance sets. Having something standard out-of-the-box and being able to use that has been a huge benefit for us."
    • "Another aspect that we employed in the last year-and-a-half has been their CMA platform component, which hooks to the SEEBURGER Business Integration Suite (BIS) front end. We've been able to set up an automatic testing process for our partners."
    • "They made improvements to the email error alerts that go out, for the EDI technical. Those typically go straight out to the partners. Those messages are significantly clearer and easy to read. The same messages in the front end are not nearly as clear. It's supposed to be the same error, but the message that goes out for EDI is really easy for anybody to read and understand, but you have to be really solution-savvy to understand the message in the system itself."
    • "Some of the functionality for retriggering documents, where you have to step through a termination process and then retrigger it, versus just being able to restart or retrigger more easily, is a bit challenging, depending on the scenario."

    What is our primary use case?

    It is primarily an EDI translator for us. We have over 1,000 trading relationships running through it, totaling a couple of million documents. We don't just have EDI flowing through the platform. We have XML documents from some partners, and other things flowing inbound and outbound. But the bulk of it is EDI.

    Our deployment is on-premise. We went that way because we knew the cost of doing it the other ways was more expensive. And in general, that is the model that we use.

    How has it helped my organization?

    The benefit of using SEEBURGER Business Integration Suite (BIS), one that we like to tout right now, is the interaction of the solution's front end with the CMA module that we purchased from them. We're able to create surveys around testing processes and the automation of the actual testing. Using that survey, it will link to the SEEBURGER Business Integration Suite (BIS) front end so that partners can actually do testing on their own. They get feedback and data testing, based upon our actual requirements around EDI documents. It works 24/7.

    The reason we tout this so much is that we had a backlog of 100-plus partners. It was taking an average of 66 days to get a partner up, from start to finish, through all the documents that we require. This solution has reduced it down to an average of six days, with zero backlog. That's a significant improvement.

    We were having to do a lot of it manually before and this is one of the big things that we hype. It's a combination of both suites: the CMA component with the SEEBURGER Business Integration Suite (BIS) front end. That's by far the biggest benefit that we can name.

    We use some of their other tools, like the Imart web platform, for some of our smaller vendors. That has been helpful in reducing the cost on their side from having to do EDI.

    But the SEEBURGER Business Integration Suite (BIS) front end, in and of itself - having that EDI translator straight out-of-the-box - and being able to move stuff away from IT development into the actual business side, has been helpful.

    Also, with the alerting and everything else that we get out of it, we're a lot more efficient. We're able to focus more on problems with our partners, versus reacting to systemic issues. We don't see a lot of systemic problems through the platform, so we're able to respond to our partners in a quicker fashion.

    What is most valuable?

    Among the most valuable features are the EDI translator and a lot of the components which enable creating compliance sets. Having something standard, out-of-the-box, and being able to use that has been a huge benefit for us. We came from a system, in the past, where we were having to manually create all that on our own, and it was very time-consuming and costly. Being able to do that out-of-the-box has been great.

    Another aspect that we employed in the last year-and-a-half has been their CMA platform component, which hooks to the SEEBURGER Business Integration Suite (BIS) front end. We've been able to set up an automatic testing process for our partners. They can walk through and test all their documents, in the sequence that our company would be expecting to pass and exchange them, without any interaction with someone in our company.

    What needs improvement?

    They made improvements to the email error alerts that go out, for the EDI technical. Those typically go straight out to the partners. Those messages are significantly clearer and easy to read. The same messages in the front end are not nearly as clear. It's supposed to be the same error, but the message that goes out for EDI is really easy for anybody to read and understand, but you have to be really solution-savvy to understand the message in the system itself.

    That is the component that we definitely have the biggest issue with. Unless we want to go search for an email, trying to read the actual message in the platform is tough.

    Also, some of the functionality for retriggering documents, where you have to step through a termination process and then retrigger it, versus just being able to restart or retrigger more easily, is a bit challenging, depending on the scenario.

    For how long have I used the solution?

    Three to five years.

    What do I think about the stability of the solution?

    We had some incidents during the first year but it seems to have become more stable every year, as we've learned something, or figured out something. During this last year-and-a-half we've had almost zero incidents.

    What do I think about the scalability of the solution?

    We have no problems with its scalability. We did a performance test where we did about eight times our volume through it in a single hour, for an entire heavy week, and it handled it. We've had no issues with it. Everything we've added to it - multiple documents inside the implementation, different components to it - we've had no issues. It's handled it all.

    How are customer service and support?

    If I just look at the consultant we have who is dedicated to our company, he's awesome; great.

    There are some challenges with the Premium Support. I don't know if it's because they're based in Germany. I know our infrastructure at times has been posing the wrong information questions. But it's been challenging at times, and other times it's been great. Part of the problem is that they always want the logs and those aren't always available. But for the most part, support has been good. For what I've had to use them for, their response times have been fairly good; within expectations.

    Which solution did I use previously and why did I switch?

    We had an older version of webMethods, which was not an EDI translator. Comparing SEEBURGER BIS vs webMethods, the latter was just a communications broker. We knew we needed to switch for a long time. We got to the point where we could no longer upgrade that platform or do anything else because of the heavy customization and programming that had been done to it.

    How was the initial setup?

    Because it was something brand new for us it was challenging, but I would expect that with most programs. Where we struggled the most was with some of the training that we got from the SEEBURGER team. Until we had a more sit-down discussion with them, we were a bit challenged, especially on the business side. That had more to do with the trainers than it did the actual platform itself.

    We started the deployment in June of 2015 and finished up putting in the last document in October of 2015. Our deployment went really fast, surprisingly. We actually had projected it to be 18 months, and it took us significantly less, once we got rolling.

    In terms of an implementation strategy, once we got through all that, it was getting in the servers. We had a lot of EIP stuff (Enterprise Information Protection) they had to work through. Then we started out by moving over specific documents, based on business processes and then communication protocols.

    I can't remember on the IT side how much of our staff was involved in the implementation but we had the Business Operational Unit involved. The operational team had six full-time employees and two development groups. We also had two change-management people and two IT people who directed. They were the IT people we were worked with directly in bringing up the business part of the process. There were other IT focused on the hardware and internet connection changes. We also had one full-time, dedicated SEEBURGER consultant here with us on-site.

    For maintenance on a day-to-day basis, the way our EDI operations are set up today, there are four full-time employees and one manager. They work on SEEBURGER Business Integration Suite (BIS) and everything we have flowing through it, as well as all the partners. In addition, we have two development people but they don't use it on a daily basis.

    What about the implementation team?

    We did it directly with SEEBURGER.

    What was our ROI?

    With all the new processes and stuff that we've added, one of the big benefits we've seen is that we've never had to increase headcount. We've been able to accommodate everything. Because of SEEBURGER Business Integration Suite (BIS) our development, and ourselves on the business side, have been able to stand up new documents, new processes, new flows, with a reduced headcount. It's enabled business to handle more of it, as opposed to being an IT function.

    Which other solutions did I evaluate?

    There was a big list, including the IBM solution. There were six other platforms but it was three-and-a-half years ago.

    Both our US and Canadian operations evaluated the same companies then, and SEEBURGER was chosen in Canada. When we did the evaluation again, here in the US, we ended up with pretty much the same results. The fact that Canada was using it helped make the decision to go with it.

    What other advice do I have?

    My advice would be to make sure you have a good, strong change-management group which can assist and help along the way. If you're not coming from something like we did, it can be a struggle getting people to adapt and change. It's not so much the system, it's the people that'll be utilizing it. It also helps if you have a strong SEEBURGER consultant there who makes sure that your IT people fully understand what's expected and where they're going with it.

    We don't use the Landscape Manager at this time but it is something we're looking at.

    In terms of the Active-Active feature, that's part of IT while I'm on the business side. I know it's being utilized. We have had very few issues with the load volume passing through it. It handles it well. Sometimes we see a few spikes, but they don't last and they don't cause any system issues.

    When it comes to adding integrations, the way we're utilizing it, a lot of it seems to be pretty fluid. We haven't had a ton of issues. We use middleware. We don't allow direct-connect to any other platforms, at least on the US-side of our operations. We have various file formats that we have to convert the documents into, and putting them through message queues, or through the NAS Exchange, has been pretty easy. If we have issues, it seems to be on the other side of the ball, where they didn't set up their interaction or integration correctly.

    We increase the usage every year. To give you an idea, 99 percent of all our purchase orders through our vendor partners run through the platform. The one percent are new partners who are still working at getting their EDI up. For the purpose of trading most documents with us, the bulk of it goes through this platform, whether it's invoicing, shipping notices, purchase orders, changes, etc.

    We're looking at what they're offering for the 6.7 upgrade. We're definitely strongly interested in the new Message Tracking upgrade. Landscape Designer is being looked at for our infrastructure group, for being able to handle upgrades and service pack upgrades. And there is the potential move, eventually, to go to 6.7.

    I would give the platform itself an eight out of ten. As I said, I have a problem with the error messages that are in the system.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Director, Application Development at a retailer with 501-1,000 employees
    Real User
    We are able to create and deploy maps to very quickly migrate from another EDI platform
    Pros and Cons
    • "One valuable feature is the scalability. We have not had to add processing power or hardware since we installed it. Also, we are able to create and deploy maps to migrate from another EDI platform very quickly."
    • "A true debugger that allows you to step through the process would be a good improvement. Right now, we are limited to reading the log file generated by the test screen in Mapping Designer."

    What is our primary use case?

    We use the solution for EDI and file swaps, but it will be used for all integrations going forward.

    How has it helped my organization?

    We can control our upgrade cycle instead of being dependent on cloud vendor timing. We are also able to build and deploy quickly, but our speed is limited by our SOX controls.

    What is most valuable?

    • Scalability. We have not had to add processing power or hardware since we installed it.
    • We are able to create and deploy maps to migrate from another EDI platform very quickly.
    • The Active-Active feature probably also helps but it's hard to say for sure because we didn't have much load on the system prior to implementing it.

    What needs improvement?

    A true debugger that allows you to step through the process would be a good improvement. Right now, we are limited to reading the log file generated by the test screen in Mapping Designer.

    What do I think about the stability of the solution?

    It is very stable.

    What do I think about the scalability of the solution?

    SEEBURGER Business Integration Suite (BIS) is highly scalable. Since moving to Active-Active we have not had to change our environment.

    How are customer service and technical support?

    Technical support has always been great.

    Which solution did I use previously and why did I switch?

    We switched from Dell AtomSphere.

    How was the initial setup?

    The initial setup was somewhat complex. I would say you need SEEBURGER Professional Services to help you through it.

    Deployment took a couple of days for each environment. Our implementation strategy was to deploy to our Dev/QA environments first and production at a later time. We deployed on-premise as we prefer to control the environment of our mission-critical systems.

    What's my experience with pricing, setup cost, and licensing?

    Pricing has always seemed fair.

    Which other solutions did I evaluate?

    We evaluated:

    What other advice do I have?

    Create a matrix of criteria to evaluate all tools fairly.

    In our company, we have ten to 12 users of the solution and they are very technical development/support people. Deployment and maintenance are shared among a team of people but SEEBURGER Business Integration Suite (BIS) requires almost no maintenance.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    IT Business Analyst at a manufacturing company with 1,001-5,000 employees
    Real User
    Top 20
    For the first time, we have facilities working the same way; customer service at one can support the other
    Pros and Cons
    • "It has a lot of basic EDI already established for all the main users. Also, it lets me share setups that I had already set up for my first plant. I was able to use them for my second one which was very helpful. I didn't have to start from scratch for my second facility."
    • "I would've liked, from day one, to learn how to do my own mapping. That would have saved a lot of time and effort if that had been brought forward earlier. It's there, I just didn't know about it. Also, some tidier, easier-to-use interfaces would help."

    What is our primary use case?

    EDI with automotive businesses is our primary use case.

    How has it helped my organization?

    For us, it's all been about the fact that, for the first time ever our two facilities can support each other. Before, we had completely separate systems. One was doing EDI and one wasn't and our customers were trying to understand how we could be one company and not do things the same way. For the first time, we can start doing things the same way. That means that I can have customer service in one facility support customer service in the second facility.

    We started with our Canadian plant first and got it running. When the next plant came on we were just able to say in SAP, "Here are some new ship-to's." We didn't have to start re-testing with the customer. That saved a ton of work. Not needing to retest for the next facility, because the customer had accepted our first test, was very helpful.

    In terms of our reaction time, I can say we are 50 percent faster from our American plant. We aren't faster in our Canadian plant, but that's only because we're also looking at trying the on-premise, so it's just from looking at too much at once. For the American side, they wouldn't say "yes" to a customer for years, but now they can, which is great.

    What is most valuable?

    It has a lot of basic EDI already established for all the main users.

    Also, it lets me share setups that I had already set up for my first plant. I was able to use them for my second one which was very helpful. I didn't have to start from scratch for my second facility.

    What needs improvement?

    I would've liked, from day one, to learn how to do my own mapping. It would have saved a lot of time and effort if that had been brought forward earlier. It's there, I just didn't know about it.

    Also, some tidier, easier-to-use interfaces would help.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    It's a stable solution. In the year-and-a-half that we've been live, we've had one or two tiny blips. But you get the warning right away and you can reissue it. And it never repeats itself. Those are pretty good stats.

    What do I think about the scalability of the solution?

    It's far bigger than we would ever need. Our company would never have an issue with their scalability. It goes far and beyond what we need.

    How are customer service and technical support?

    I know my colleague in Germany values the technical support greatly. But the system works so well that he generally only needs it if a customer sends in a map that isn't straightforward. For me, on the on-premise side, the American tech support has been super-helpful and they bend over backward for me. If we could all have Daniel work onsite, that would be a dream. But they're all super-helpful. Everyone has bent over backward for us.

    Which solution did I use previously and why did I switch?

    We went to SEEBURGER because we needed a global solution for the first time in our company's history. Up until then, each plant used to use its own EDI solution, because we had our own ERP solution. We switched to SEEBURGER to have a global solution.

    How was the initial setup?

    The initial setup was pretty straightforward. I gave them an Excel and they did the work. I liked that.

    Due to SEEBURGER jumping right on board for us in America, we did it fast. We didn't start talking until about the end of March, and we went live July first. So the workload was heavy from the end of May and June. There was some cleanup of some stuff after that, but they really pushed hard for us.

    We were supposed to have set it up with SEEBURGER Germany, but somehow that got missed. So our implementation strategy was to jump on with SEEBURGER America. They were super-flexible and they helped us get all the information and make sure we were ready for the first plant, and then we went live in the second plant in October.

    The only problems were caused by us because we didn't have enough manpower here.

    What's my experience with pricing, setup cost, and licensing?

    I find the pricing expensive. But I know that when we evaluated another company, it was about the same. That just seems to be the market. It's probably not expensive overall.

    What other advice do I have?

    Make sure your internal team has the manpower required and the knowledge, of course. It's big. It shouldn't be left up to SEEBURGER, the way I did. I made them do more work than they should have had to do.

    To use the on-premise you need to have good technical people, not just business knowledge but also technical. That might be a drawback for some companies. The advantage is that they cover the EDI world: EDA, EDIFACT, ANSI. The American guys are great at their ANSI and EDIFACT and the European guys are great at EDA and EDIFACT. I don't know if it's true that every software company out there is able to cover all three of those worlds as well as these guys seem to.

    In North America, there are only two of us using the SEEBURGER Business Integration Suite (BIS) Cloud version. It's 90 percent me doing all of the checking, communicating, and updating with the SEEBURGER team and my one SAP team member is there to back me up or answer questions. I don't think he's been on it since January 2018. We have two solutions, we have cloud and we have on-premise. Two more people use the on-premise.

    Our plan is that we're actually moving everything to on-premise now. There will be two main people, myself and my colleague in Germany, who will be to the two main people for maintenance, and we're looking at one minor role in both Europe and America that will just be there to get the alerts, making sure there are no stoppages during the day. But the two of us will be the ones installing maps. If there's a map adjustment required, I would work on that, but the two of us will be doing the installing and mapping of the communication and new users.

    In terms of the extent of usage and plans to grow, we have three plants using SEEBURGER Business Integration Suite (BIS), two plants on cloud, one on-premise. We just moved a small plant to on-premise last month and our plan is to move two more. Then, as our company rolls out SAP, we're looking at moving three more. If Asia jumps into EDI someday, it will grow even more, but right now the Asian market isn't using EDI. We'll see how that works out. We're hoping to, within the next year, move a Spanish plant onto it as well.

    I would rate this solution at eight out of ten because it covers as much as it does. It's not higher because I think it might be missing a little bit of the non-automotive world. They focused on the big EDI-hitters, versus some of what I call the "industrial applications." That's the only place I've seen where it doesn't seem to be as strong.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Materials Management Team Lead at a university with 10,001+ employees
    Real User
    Gives us the freedom to connect, via EDI, to whomever we want, when we want, and at the pace we want
    Pros and Cons
    • "The ease of integration of the SEEBURGER product into SAP was pretty seamless. There wasn't any trouble, there weren't any complexities."
    • "SEEBURGER Business Integration Suite (BIS) also allowed us to connect EDI vendors at will."
    • "When we got SEEBURGER Business Integration Suite (BIS), it was clear that it was going to take more of a technical person. It does take a technically-rooted individual to operate it. It's not something for your everyday guy to do. For what it's doing for us, a dedicated resource is required."

    What is our primary use case?

    The reason that we bought the product was that we have a very robust healthcare inventory environment in SAP here at the university. That involves huge inventory, purchase orders with 300 lines, electronic invoices, 856s, 855s. We knew we were going to have to have some standalone EDI ability here. That was the main goal of getting it, which we very quickly accomplished.

    How has it helped my organization?

    Coming into the SAP implementation here, coming over from our legacy EDI product, at that time we had 12 EDI vendors. It took us 12 years to get those 12 vendors, due to the limitations of our legacy product. Now, there are many hundreds because of SEEBURGER Business Integration Suite (BIS). We easily have 300 vendors now.

    Before, we were completely limited by the ability of our legacy system. Our ability to react has gone up 1,000 percent. What improved was the ability to bring on who we wanted when we wanted to at the pace we wanted to. Before, if our legacy software did not already have an EDI arrangement with the vendor, we couldn't do EDI with them. When we got this, we were off to the races. We were free to connect at will with whomever we wanted to. It gave us freedom.

    When we brought in SEEBURGER Business Integration Suite (BIS), we had one hospital, back in 2009 or so. We bought another large hospital and we picked it right up. We put it right on. EDI wasn't even a factor. It added no complexity to bringing in that new hospital.

    Certainly, the majority of all of the inventory transactions and all of our PunchOut Catalog for research areas on campus go through EDI. 

    We use SEEBURGER Business Integration Suite (BIS) EDI for invoicing for our pharmaceuticals, where they handle the invoicing and invoice approvals. We then bring the electronic invoices into SAP from there and they go to an automatic hold in SAP and then they're released. So we have been able to use SEEBURGER Business Integration Suite (BIS) to provide big invoicing solutions. In fact, here at the university, just for pharmacy alone, we're probably bringing in over $40 million a year in electronic invoices through SEEBURGER Business Integration Suite (BIS). It's easily in the neighborhood of over $100 million when it comes to meds, surgery supplies, and healthcare.

    While we use it for EDI, straight up, for electronic invoicing and PO communication and confirmations, it is flexible to where we can bring it in to accommodate specialty solutions for the university such as payments for pharmaceuticals.

    What is most valuable?

    Number one, the ease of integration of the SEEBURGER product into SAP was pretty seamless. There wasn't any trouble, there weren't any complexities.

    SEEBURGER Business Integration Suite (BIS) also allowed us to connect EDI vendors at will.

    We use SRM here as well and it's required at our university that we use EDI for all of those, for that PunchOut functionality, so that we have full-blown automation with it, in and out; for the purchase order going out the door and getting the invoice in, etc. 

    What it has really brought to us is the ease of connectivity to the outside world, to do B2B. No paper, everything is electronic.

    For how long have I used the solution?

    More than five years.

    What do I think about the stability of the solution?

    It's an extremely stable platform. It has no flakiness. We don't have to baby it.

    What do I think about the scalability of the solution?

    We've been able to flex it where we needed to, to accommodate other silo systems, outside of our core component applications. It's about to be tested again when we get into this new P2P solution we're looking at. I've still got SEEBURGER Business Integration Suite (BIS) on the table as part of that solution, so I would say that it's very scalable.

    How are customer service and technical support?

    When I log a ticket, they come back within half-an-hour to an hour, either by email or I'll get a call. I maybe have one ticket a year, if that. There haven't been many, but they've always been very responsive, and pretty quickly.

    The response that we get and the knowledge of that individual that responds are high-quality. It's not like we get a phone call back from someone who's appeasing us until they can get the real guy to fix it. When we get a response back from support, it is an individual who understands the issue and provides the solution.

    Service and support have been excellent from SEEBURGER. We haven't really needed to use the product for a whole lot of other things - and I'm sure it's totally capable of them. It's one of those products where it's doing a very powerful thing for us, but you just don't hear about it because we don't have a lot of issues with it, unless we have a server that does down. But that would be an internal problem. It wouldn't really be a SEEBURGER issue.

    Which solution did I use previously and why did I switch?

    We had a legacy system called Enterprise Solutions, and it was a healthcare-specific procurement and inventory system that was born in the late 1980s. When we decided to go to SAP in the early 2000s, our legacy system was going to be sun-setted. We had to do something because our then-current product was dying. When we decided to go with SAP, it did not natively deliver the EDI functionality. We went and got SEEBURGER Business Integration Suite (BIS), we bolted the two together, and moved forward.

    How was the initial setup?

    One of our guys was a systems programmer coming into this. When we got SEEBURGER Business Integration Suite (BIS), it was clear that it was going to take more of a technical person. It does take a technically-rooted individual to operate it. It's not something for your everyday guy to do. For what it's doing for us, a dedicated resource is required. You have to put a real technical dude in there to run it.

    Like anything new, there's a learning curve, but it wasn't that difficult. It just hasn't been hard.

    Our deployment took about a week. We put it in and turned it on in a week, and that's including firing up the box and loading the software and getting our guy up to speed. The deployment was extremely quick, and because it does integrate so well with SAP that made it easier too.

    The implementation strategy was that we knew we were going to go big-time EDI when we went with SAP. That was a real requirement for healthcare. They told us they do EDI, we asked a few people about them, and did a bid for it. They came with just an unbelievably great price. The university bought it, and they put us in a room with two guys from SEEBURGER and we figured out how to get it in, and it's been there ever since.

    What about the implementation team?

    We did have our implementation partners, who were helping us put in SAP at the time, from LSI Consulting, and they did help us with the SAP connections. We also had a couple of other consultants at the beginning.

    What was our ROI?

    We went from 12 EDI vendors to 300 in a very quick fashion. We have exceeded the estimated ROI with SEEBURGER Business Integration Suite (BIS).

    What's my experience with pricing, setup cost, and licensing?

    The pricing is cheap. In fact, when I saw the pricing, I thought, "Really? What's the catch?" But the functionality that we get out of it, for the price we pay, is great value.

    Which other solutions did I evaluate?

    We had IBM come in and do presentations. We had Sterling Commerce come in and do presentations. And we had a conversation with SEEBURGER. 

    IBM came in here, they sent 15 guys and tried to sell us a solution that was doing 50 things that I did not want, did not need, did not care about. They didn't understand that, no matter how hard I tried to explain it to them. All they wanted to do was to tell you about how wonderful they were and how powerful this tool was that they wanted me to pay a million dollars for. 

    Then, the second vendor, which was Sterling Commerce, toned it down some, but it was still a very potent tool. And the price was very high. 

    I had specific requirements that I had to meet for EDI. When SEEBURGER showed up on the scene, they said, "Okay, we'll give you EDI, and check out this price." It was everything that we needed to get done, and even today it's still what we need. They didn't overkill it. They didn't try to sell me a whole bunch of stuff that I didn't need. They sold me the right functionality at the right time at the right price.

    What other advice do I have?

    The first thing I would say to anyone looking at a solution is to make sure you understand your requirements. That's where you have to start with any product solution. Then, make sure you buy what you need to accommodate your solution, but no more. Don't get caught up in the moment and the bells and whistles. Get what you need. For someone who is looking for a killer EDI solution, SEEBURGER Business Integration Suite (BIS), if you ask me, is hard to beat. 

    We're not out there doing things like mobile data entry. We're not a power company or a telephone company that's doing billing from work out in the environment. We're not a cable installer sending the bill back to the company for the service he just performed. We're doing invoices from vendors. Natively, that's the root of where SEEBURGER grew from, and it's solid for us.

    Regarding the SAP S4/HANA migration, at this point, we are planning on moving to S4 around the 2020 timeframe. We've been very much in a road-mapping process. We've got a number of large initiatives to complete. Right now we're on ECC 6, 7, 8. We're at the point where we cannot upgrade any farther. We're on the latest version of SAP we can go to without going to S4. The plan is to definitely go there in 2020.

    We are also in the process of looking at a new P2P solution. We're going to replace our SRM incidence for a couple of reasons. SRM is just not doing what it really needs to be doing and we need a much prettier front-end shopping experience. It's another opportunity for us to look at our business processes too. With that, we're going to probably do a lot of the cXML stuff out the door, to vendors, through that product. However, I do still see the use of the EDI stuff for our hospital inventory solution. I don't see an end to that anytime soon. I still see SEEBURGER very much in the future with S4, here at the university.

    We use it for its core native functionality right now. When we move into this new P2P solution that we're looking at, we will do whatever we can to utilize SEEBURGER functionality in that solution. We're at the cusp where we're about to run into a situation where we're going to ask more of SEEBURGER, but that's still in the planning stages.

    With SEEBURGER, pretty much what we do is EDI. We don't do a whole lot of other things with it. We do all the standard stuff, 858s, 855s, 810s, 856s. And that's okay because it's doing its job it is doing it well.

    In terms of users, we have our EDI guy and he pretty much lives and breathes this solution daily. Then there's the materials management team that handles procurement and inventory solutions for the university and is made up of two functional people and three technicals. We have a chief developer, an interface developer, and our EDI developer, who is our metadata guru guy. So we have three people here at the university who know how to keep the solution going on a daily basis.

    Our instance is still very much on-prem. We've got servers in our own data center, the database is onsite. It's not in the cloud. Obviously, cloud solutions are the future, and one day we'll get there, but we still love on-prem here. We do have some cloud solutions, like SAP Ariba Contract Management, but we're not full-blown committed to cloud life yet.

    We don't use the Landscape Manager. We'd be very much interested in finding out more about that.

    We do plan to increase usage. We continuously add new EDI vendors. It's not uncommon that we get one a week and we do plan to involve this solution as much as possible with our P2P solution, going forward.

    Computers are machines created by men. So anytime human beings are involved, every once in a while one of the lights is going to turn red. That's part of life. But as far as a scale of one to ten with SEEBURGER Business Integration Suite (BIS) goes, I give them the ten. We're just not beating down the doors of the SEEBURGER folks saying, "Man, we got issues here." That just hasn't happened. If there was anything like that, that certainly would pull me off of that ten, but it hasn't happened. It does everything, and more, that we've asked it to do and at a very economical price.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    VP Digital Services at a tech services company with 10,001+ employees
    MSP
    Enabled us to significantly reduce the amount of time it takes to build new EDI maps
    Pros and Cons
    • "For the tool that we used to have, we had specially trained developers who used to do all the development of EDI maps and the configuration. But with SEEBURGER Business Integration Suite (BIS) now, we were able to train our EDI analysts, and because the tool has very simple, intuitive mapping capabilities, even our EDI analysts are able to develop all the EDI maps, do all the configurations, and do all the setups for any of the trading partners."
    • "In some of the other tools out there in the market, you can create one service and use that service without creating a copy. That kind of capability currently doesn't exist in this solution."

    What is our primary use case?

    We are using it mainly for EDI with a wide variety of trading partners. We do a lot of EDI transactions with a lot of our customers and vendors, as well as a few healthcare providers.

    We have a lot of transactions, but we don't really have that big of a load. On a daily basis, we have around 2,000 transactions.

    How has it helped my organization?

    The EDI implementation that we used before took a while for us. Now we are able to do it pretty quickly. For the tool that we used to have, we had specially trained developers who used to do all the development of EDI maps and the configuration. But with SEEBURGER Business Integration Suite (BIS) now, we were able to train our EDI analysts, and because the tool has very simple, intuitive mapping capabilities, even our EDI analysts are able to develop all the EDI maps, do all the configurations, and do all the setups for any of the trading partners.

    All in all, it has simplified our EDI implementation. It takes less time now.

    In terms of adding integrations, whenever we have to, for example, add any new EDI trading partner, we are able to use existing maps that we have for other trading partners. It's like making a copy and creating a new map from that existing map and doing very minor changes here and there.

    Also, when it comes to reaction time, when we started using this tool, initially, of course, we did not really have any people who were trained or had any experience on the tool. It was pretty new for us. Overall, the implementation time, the time it takes people to build new maps, has more to do with experience. But we have been able to reduce, by at least one-third, the time it takes, compared to what it used to take.

    What is most valuable?

    In general, I think the EDI tools that SEEBURGER Business Integration Suite (BIS) has are pretty robust, pretty easy to use.

    What needs improvement?

    One thing that comes to mind is the service-oriented architecture. I have seen, in some of the other middleware tools, that you can create one service and then reuse it, without creating a copy. As I mentioned earlier, we create a copy of an existing map. In some of the other tools out there in the market, you can create one service and use that service without creating a copy. That kind of capability currently doesn't exist in this solution.

    Also, these days, a lot of these companies are providing their solutions on the cloud. I think SEEBURGER has some presence there, but we're not really using it. For the future, they may have to provide more of a cloud-based solution.

    For how long have I used the solution?

    More than five years.

    What do I think about the stability of the solution?

    The solution is pretty stable compared to what we used to have. We used to have a lot of memory-related issues, and we would have to restart the application multiple times. But SEEBURGER Business Integration Suite (BIS) is pretty stable.

    There are regular production support issues, but other than those system-related issues, we don't really have that many.

    What do I think about the scalability of the solution?

    Scalability-wise, I think there is still some scope but, overall, it's pretty scalable.

    How are customer service and technical support?

    Tech support is pretty good. We have a Premium Support package, so they respond pretty quickly to us. They have offices in Germany and the US and they answer depending on who is available. They're pretty responsive and knowledgeable too.

    Which solution did I use previously and why did I switch?

    We used to have a different solution. At the time that we bought this tool, we had also acquired another company. That company used to use a different tool. And for us, we were just using AS/400. We were trying to go to a better system that had more EDI capabilities. With the AS/400 we did not have a lot of capabilities that we were looking for in an EDI tool.

    SEEBURGER Business Integration Suite (BIS) fit very well with what we were looking for in the solution that we wanted to have in our company.

    How was the initial setup?

    We utilized the Professional Services of SEEBURGER. They came and did all the installation for us. We had some of the solution architects from our company design what the system landscape should look like but, all in all, it was SEEBURGER that did the installation of the product.

    When we bought SEEBURGER, at the same time we acquired another company. So it was like an SAP implementation we were trying to do and, on top of that, we acquired that other company. For us the project went pretty long because of all the complexities and all these other developments. It took us around a year or so until we first put something into production.

    In terms of the implementation strategy, we just had the SEEBURGER consultants initially do some training for us. They did all the installation, and after we got the training, we did all the development and the implementation of the solution, as such.

    What was our ROI?

    As I said above, the tool that we used to have required those developers. We don't have those developers anymore, so we are saving that money. We have the same number of EDI analysts and they are able to do all the mapping. Because of the ease of use of the tool and the capabilities that the tool provides, we reduced the human resources that we used to need to support the previous tools. That's some money we are saving every year.

    In terms of licensing also, it's cheaper than what we used to have. And, of course, the number of EDI partners that we are implementing is also a savings for us, moving any manual customers to EDI.

    What's my experience with pricing, setup cost, and licensing?

    Pricing, compared to the tool that we had earlier, is cheaper. 

    The way they have their licensing structure set up, they have a lot of different modules. For us, we did not really know if we were licensed for certain things or not. We had to reach out to them multiple times to tell them that we were looking for this or that capability. We had to buy licenses for different things at different points in time, not knowing that we could have it bundled initially.

    Which other solutions did I evaluate?

    We did evaluate webMethods vs SEEBURGER Business Integration Suite (BIS). And because we were doing an SAP implementation and SAP had its own middleware tool, we evaluated SAP Process Integration. There were a couple of others. But overall, in terms of the EDI capabilities specifically, because we were mainly looking for the EDI, SEEBURGER Business Integration Suite (BIS) stood out.

    What other advice do I have?

    Training, of course, is really important. Get trained on the tool. If we could have used some of the consulting from SEEBURGER for the initial implementation, we could have learned best practices. Because now, when we go back and look at some of the EDI maps that we developed, now that we are experienced, we say, "Okay, we could have done it in a different way or in a better way." If you get that help in the very beginning, then you can avoid all that, and do a better design of the overall solution.

    In terms of the users, it's basically an IT-supported application. We don't really have any direct business users. We have six or seven IT people who support the system. We have a team of four EDI analysts who mainly do all the EDI implementations and regular day-to-day support. We have an admin team, but we hardly use them. It's only during any restarts or any maintenance that we have to use them. On a day-to-day basis, we have a team of four people who actually provide support on the system.

    Regarding extent of its use, as I mentioned earlier, we are using it mainly for EDI. We also do have some other tools in our company that we are currently using for application-to-application and business-to-business integration. SEEBURGER Business Integration Suite (BIS) is mainly for EDI-related stuff.

    In terms of usage, on a yearly basis, we have an objective where we try to increase the usage of EDI in our company. We reach out to our trading partners and a lot of our customers who are currently not sending documents through EDI. If they are sending orders, or we send invoices to them through, for example, email or fax or another manual method, we reach out to them and ask them if they have the capability so that we can onboard them into EDI. With that campaign, every year we are increasing the usage of SEEBURGER Business Integration Suite (BIS) by at least some 15 to 20 customers.

    We have the on-premise solution. We have not used the Landscape Manager feature.

    I would rate the solution at eight out of ten. As I mentioned, we are only using it for EDI. In terms of enterprise application integration, because we already had another tool, we don't even use that; I don't know where SEEBURGER Business Integration Suite (BIS) stands in that. But in terms of EDI, it is a pretty good tool. If I were to just rate it for EDI, I would rate it a ten but, overall, because some of the capabilities that other tools provide, I give it an eight.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Enterprise & Tech Ops Hosting Svcs at a pharma/biotech company with 10,001+ employees
    Real User
    The file transfer adapters allow us to reduce costs but the system architecture is complex
    Pros and Cons
    • "We had a requirement for transferring data to Amazon S3 buckets but we did not have a solution in our shop for large data transfers to Amazon S3. We worked with SEEBURGER and created a framework solution and now, using that solution, we can configure the transfer in an hour or two and enable it to go to existing or new S3 buckets."
    • "It's a very robust solution and it's very configurable. Before this product we would use an ESB-type of solution which required us to write code and go through a process. We can configure the SEEBURGER solution much more easily, instead of writing code... It can handle large files very well."
    • "The product is not integrated very well with different cloud providers. We did work with the vendor to build a solution for Amazon, but there is no solution for other cloud providers like Google or Azure. The vendor needs to create adapters so that if we have a requirement to transfer data from our data center to another cloud, outside of Amazon, we would be delighted with that."
    • "I don't think the scalability of the solution is that great because they have tied the solution to their named nodes and it does not allow scalability like some of the cloud products allow."

    What is our primary use case?

    We use it mostly for data integration. We use a module from SEEBURGER called Managed File Transfer or MFT. We move about 30,000 to 50,000 files in a week in our company. The files are moved intracompany but they also move between our company and our external partners. We also have a bunch of stuff on Amazon. We use SEEBURGER Business Integration Suite (BIS) to integrate our data center with Amazon file transfers.

    How has it helped my organization?

    Before this product, we used to use a solution that required us to write code and then go through the process. It would take five to seven days for our development team to do the code, test it, and then promote it. The SEEBURGER Business Integration Suite (BIS) MFT solution is really configuration-driven. It comes with a number of adapters for file transfers. Some of these processes, which used to take five to seven days and cost an average of $5,000 per integration, can now be done in a couple of hours because of the configuration. And they cost less than $1,000 dollars overall. We are able to do faster delivery and it's much more robust, handling large files really well. And it does bring cost savings.

    It is also flexible when it comes to adding integrations. We have created some frameworks and we are able to utilize those frameworks very quickly. The solution is really handy in those terms. For example, when we bought the product, we had a requirement for transferring data to Amazon S3 buckets but we did not have a solution in our shop for large data transfers to Amazon S3. We worked with SEEBURGER and created a framework solution and now, using that solution, we can configure the transfer in an hour or two and enable it to go to existing or new S3 buckets. It's a tremendously powerful solution and it gives us a lot of leverage to get things done quickly.

    What is most valuable?

    It's a very robust solution and it's very configurable. Before this product we would use an ESB-type of solution which required us to write code and go through a process. We can configure the SEEBURGER solution much more easily, instead of writing code. It does its job very well, to the extent that we do not see failures in the system. It can handle large files very well, which is one of our bigger concerns. We transfer some bank files up to ten gigs in size and it handles them really well.

    Larger loads can be handled either by Active-Active or Active-Passive. The Active-Active definitely provides high up-times so if one of our nodes goes down, the other nodes still continue to work and we are not totally down. It meets our requirements for "five nines".

    What needs improvement?

    There's always room for improvement. One of them is that the product is not integrated very well with different cloud providers. We did work with the vendor to build a solution for Amazon, but there is no solution for other cloud providers like Google or Azure. The vendor needs to create adapters so that if we have a requirement to transfer data from our data center to another cloud, outside of Amazon, we would be able to do that. 

    Another issue is that support for the vendor's operating system is not available. There used to be support for the older operating system over SMB, but they have discontinued the support. They need to come up with a solution to support the new Windows operating system.

    For how long have I used the solution?

    More than five years.

    What do I think about the stability of the solution?

    It's a very stable solution. We do not see much of a problem with it. We may have to re-start the solution once a year at the most, but that's part of our regular maintenance cycle. The solution is very robust and stable.

    What do I think about the scalability of the solution?

    I don't think the scalability of the solution is that great because they have tied the solution to their named nodes and it does not allow scalability like some of the cloud products.

    How are customer service and technical support?

    We have the Premium Support and we pay extra for that, and it gives us access to their engineers. It also requires the vendor to respond within three hours, if we create a Severity 1 ticket. But we have not had many problems.

    Which solution did I use previously and why did I switch?

    We switched mostly because of efficiency and cost reasons. Our previous solution required a lot more development and SEEBURGER Business Integration Suite (BIS) is a much more configuration-driven solution.

    How was the initial setup?

    It is a complicated solution, it was not a straightforward setup. We leveraged their Professional Services to help us understand and architect the solutions. I do see a lot of room for improvement there, because the solution and the documentation are not very intuitive. There's a lot that could be done there. It's not like you're installing one product, it's a number of products that you have to install and configure. And there are always chances of failure. There's a lot of room for improvement.

    From when we bought the product to when we took the first product live, it took us about four months. But after the infrastructure was set up it was much easier.

    What about the implementation team?

    A lot of the third-party service providers did not have knowledge of this product. We use Accenture as our core SME but they did not have knowledge of, or skillsets in, this product. We had to work with the vendor, hire their Professional Services to do the architecture, do the installation, and to train our engineers on the solution. There was a lot of learning curve there and we spent a lot of time and money with SEEBURGER Professional Services to get to that point.

    What was our ROI?

    We have seen return of investment in terms of how quickly we can deliver.

    What's my experience with pricing, setup cost, and licensing?

    It has a very goofy pricing model in the sense that they have so many components and it's not very clear what components you require to do your work. When you ask for that, you learn that there's a surcharge for them. It's not that you buy a product and you can use all the compatibilities. They have all these different bits and pieces of it and you have to pay extra for all those things.

    Which other solutions did I evaluate?

    We did a big PoC. We narrowed it down to three or four vendors and we invited all of them to come on site and demonstrate their products. We gave them a use-case scenario to implement and, based on that, we made our selection.

    What other advice do I have?

    The only advice I would give is to see that the industry is moving towards the cloud and this solution is an on-prem solution. The vendor does not have a cloud offering, at least not that we're aware of. So evaluate a solution based on your needs.

    Right now, we are deployed on-premise and we are migrating it into the cloud.

    The product is being used quite a bit and it's meeting all of our needs for file transfers at this point. We are not expecting to increase usage at this point in time. We are looking to the vendor for the cloud migration and, as part of that, we may have to add more cores. The cloud architecture is different than our on-prem architecture so we may have to make architectural adjustments to allow "five nines," and that might force us to buy some additional licensing.

    We do not use Landscape Manager, we only use the base solution, the Business Integration Suite. We mostly focus on the Manage File Transfer part.

    We do not have any business users using the solution, it is an IT solution. We do have support teams that are the users of the solution and they're supporting and monitoring the processes. We also have a number of software engineers who are configuring processes to take the files and move the files. There are about ten people who provide support for these things, so they have access to it, along with our system administrators and engineers.

    Our system administrator is responsible for running the system, upkeep, and making sure that the servers are patched and everything is working. We have a couple of engineers or developers who are using it. Right now, we are turning around about five to eight projects in a month. The developers work on some of these configurations and provide testing. It's a very small staff.

    I give the solution a seven out of ten because it's a very robust product and it works well, but architecture-wise it's complicated.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Systems Architect EDI/B2B at a tech services company with 5,001-10,000 employees
    MSP
    One product with many functions, and its customizable.
    Pros and Cons
    • "Mapping Designer provides excellent flexibility."
    • "The product has the ability to handle high volumes of data efficiently."
    • "Having the SEEBURGER consulting team perform the installation alleviates a lot of headaches and ensures a stable system."
    • "The ability to bind a mapping to an agreement seems a bit clunky. It would be nice to have a better way of navigating to a map name rather than using a drop down list."
    • "The initial set up was done by SEEBURGER consulting. It can be complex due to various factors, such as server settings, database settings, and security settings."

    What is our primary use case?

    We use the product to process for our EDI/B2B platform. It supports various transaction formats including X12, EDIFACT, cXML and xCBL. We also use the product to handle various communication protocols, including AS2, FTP, HTTP and PGP encryption.

    How has it helped my organization?

    The product has the ability to handle high volumes of data efficiently. The front-end has provided us the ability to see issues quickly and is enabled for quick and easy remediation.

    What is most valuable?

    • It's hard to single out a single feature. The product has some wonderful aspects to it.
    • Mapping Designer provides excellent flexibility.
    • BIS front-end provides high visibility.
    • IDoc Connector provides seamless connection to our SAP system.

    What needs improvement?

    The ability to bind a mapping to an agreement seems a bit clunky. It would be nice to have a better way of navigating to a map name rather than using a drop down list.

    For how long have I used the solution?

    More than five years.

    What do I think about the stability of the solution?

    It is very stable. It has 99.9 percent uptime.

    What do I think about the scalability of the solution?

    It is highly scalable.

    How are customer service and technical support?

    Technical support has been varied through the years. As SEEBURGER has grown, they have made changes to the tech support area which can be challenging at times. There is room for improvement here, but SEEBURGER is moving in the right direction.

    Which solution did I use previously and why did I switch?

    We used the TrustedLink Enterprise (TLE) solution. We switched because the product did not provide all the features that we needed to grow our eCommerce platform. The SEEBURGER Business Integration Suite (BIS) was one of a few which provided translation for various formats, communications, and integration into SAP, all under one hood.

    How was the initial setup?

    The initial set up was done by SEEBURGER consulting. It can be complex due to various factors, such as server settings, database settings, and security settings. 

    What about the implementation team?

    Having the SEEBURGER consulting team perform the installation alleviates a lot of headaches and ensures a stable system.

    What was our ROI?

    We have seen ROI.

    What's my experience with pricing, setup cost, and licensing?

    The cost of the SEEBURGER Business Integration Suite (BIS) can be considered high. We have elected to have SEEBURGER consulting do the installation. Licensing could also be considered high. However, one would be hard pressed to find another product that does all that this one does.

    Which other solutions did I evaluate?

    We evaluated the Gentran's AI (Application Integrator).

    What other advice do I have?

    Overall, its an excellent product. I would highly recommend it.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    SAP Global EDI Lead at a construction company with 10,001+ employees
    Real User
    The platform has been very consistent and responsive
    Pros and Cons
    • "The platform has been very consistent and responsive."
    • "The stability is world-class. It is as good as any of the other options out there. They have addressed hiccups quickly, professionally, and with an excellent response."
    • "Their traditional model is a vendor flow. We are looking to do a customer-based flow, which which require significant development from SEEBURGER Business Integration Suite (BIS). We are working with them to do this using their WebEDI. It is a brand new area for them, but it could be an option in the future."

    What is our primary use case?

    The company has been using the solution for three years now. I have been onboard for one year.

    We are using the managed services, which is cloud-based, and SEEBURGER Business Integration Suite (BIS) manages this part for us. We do have a modified or hybrid managed services model. We do our own mapping internally, but everything else is through the cloud and SEEBURGER Business Integration Suite (BIS) services.

    How has it helped my organization?

    SEEBURGER is a global company who offers a presence not only in the United States, but is also international across the globe. They offer world-class services, a 24/7 support model, and managed services.

    We are at about 95 percent of a million files a month SLA. We have 99.9 percent uptime with it. We have a pretty good response with it, normally under four hours, and that is if there is an issue at all.

    The platform has been very consistent and responsive.

    We haven't had any issues with it. I've worked very hard to address any gaps which were in place when I came onboard. Therefore, we have been pleased with it.

    What is most valuable?

    The platform, Business Integration Suite (BIS), is a multi-component platform which offers more than just ADI. It has components with WebEDI, manages file transfer, and some other areas as well. We've been able to have a high volume system, though probably not as high volume as some of the eCommerce organizations, but we're getting up there. 

    It is flexible when adding integrations. We have a cloud-based service. When adding integrations, it is a single point of access. Therefore, we are looking at expanding and using additional functionality with their BIS platform. I don't foresee any additional issues with this. It is just working out the connectivity with the integration points. We are going an SAP implementation with the next version of their portal, which will need some connectivity and functionality as well.

    What needs improvement?

    Their traditional model is a vendor flow. We are looking to do a customer-based flow, which which require significant development from SEEBURGER. We are working with them to do this using their WebEDI. It is a brand new area for them, but it could be an option in the future.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    The stability is world-class. It is as good as any of the other options out there. They have addressed hiccups quickly, professionally, and with an excellent response.

    What do I think about the scalability of the solution?

    The scalability is world-class. We are pretty high-end and have a good deal of throughput second. 

    We have a lean team using the platform, as we have under six using it now. We do have a European presence as well, which is currently under discussion. We are probably molding to a single global team at this point.

    How are customer service and technical support?

    Technical support team's response time is excellent. I have had no complaints.

    Which solution did I use previously and why did I switch?

    The company was using an IBM platform.

    It was the next step away (replacement) from the previous ADI platform that we were using. While I was not onboard at that time, from what I understand, an extensive review was done, not only with SEEBURGER Business Integration Suite (BIS), but with other platforms which they were using with IBM in-house models. The result of that review, including testing, was that they decided and settled on SEEBURGER Business Integration Suite (BIS).

    What about the implementation team?

    SEEBURGER did the mapping development and all the setup. If I been onboard at that time, I probably would've managed it differently so the team would have received a bit more experience. However, there were some time-sensitive project deadlines and project metrics involved with it, so they were able to leverage SEEBURGER's expertise and consulting services in getting maps from the previous platform over and developed. Now, I don't know exactly the time frame for it, but I didn't hear any negative feedback, so I would say it went seamlessly.

    For deployment and maintenance, our company runs very lean. We run with a team of about three. This will probably change, but right now everybody sort of does everything.

    What's my experience with pricing, setup cost, and licensing?

    I did a review of other options out there, as we moved into the future and our SAP implementation, that this would be the right solution. It was very comparable to other manage services out there. Thus, there wasn't any clear-cut reason to go in another direction.

    Which other solutions did I evaluate?

    I've been onboard a year now. I revisited our review of competing platforms. All of them had their pluses and minuses. It came down to dollars and cents, especially when we are about to start an SAP implementation.

    What other advice do I have?

    We plan to increase platform usage by 25 to 30 percent over the next six to 12 months. This does not even include the WebEDI, which would probably add another 25 percent.

    We are not utilizing the Business Integration Suite (BIS) platform to its fullest capacity and functionality. 

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Director at Mylan Inc.
    Real User
    The solution is flexible when it comes to adding integrations
    Pros and Cons
    • "It used to take half an hour to move one file from one location to another. Now, it takes 10 minutes."
    • "The solution is flexible when it comes to adding integrations. It is much easier to use than the other tools we have to move the files. Across the board, we can move files in a short amount of time compared to our other existing tools."
    • "The initial setup is not the straightforward. It took couple of months for us to set up."

    What is our primary use case?

    This is just to transfer files securely within the Mylan network, and a few instances from the outside too. It is just to transfer files. Like a postman, it moves the files between the systems with no data transformation

    We have the on-premise solution and are only using one feature of this product. Most of our solutions are on-premise, as our security team prefers it that way.

    How has it helped my organization?

    It used to take half an hour to move one file from one location to another. Now, it takes 10 minutes. 

    We did not procure this software as a reason to improve our organization. We procured this software to replace the existing one.

    We have found this tool useful.

    What is most valuable?

    The solution is flexible when it comes to adding integrations. It is much easier to use than the other tools we have to move the files. Across the board, we can move files in a short amount of time compared to our other existing tools.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    It is stable. We haven't faced any major issues since the implementation of this software.

    What do I think about the scalability of the solution?

    From what I understand, scalability is much easier. However, we haven't increased our volumes or interfaces. We are still only using 20 to 30 percent. We are far away from any increase or decrease of the system sizes.

    Our users are mostly the technical team. We have five to seven people using the system. It is the technical team only, not the end-users, and most of them are IT engineers.

    We have more than 300 interfaces in this platform.

    How are customer service and technical support?

    We have only requested technical support a couple of times. We haven't faced any issues with them. They are very good.

    Which solution did I use previously and why did I switch?

    We procured this software to replace webMethods. 

    How was the initial setup?

    The initial setup is not the straightforward. It took couple of months for us to set up.

    We had planned to do it in a month and migrate all the file transfer interfaces into this new platform, but it took us two months for installation, then another two months to move the interfaces. It may not be a software issue, because there are so many other factors, e.g., resources, dealing with partners, etc.

    What about the implementation team?

    We accepted the help of the SEEBURGER team, making it a typical software setup and installation process.

    What was our ROI?

    We have seen ROI.

    What's my experience with pricing, setup cost, and licensing?

    The pricing and licensing is very competitive.

    Which other solutions did I evaluate?

    We evaluated SEEBURGER Business Integration Suite (BIS) and a couple of other tools. We found SEEBURGER Business Integration Suite (BIS) to be better suited for our organization.

    What other advice do I have?

    The Active-Active helps handle larger loads without time delays.

    Our reaction time has changed by 50% since implementing this solution.

    There are so many moving components. Even if it is on-premise, some servers need to be on the DMZ and some need to be inside of the firewall, so working with SEEBURGER Business Integration Suite (BIS) made it easier.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Corporate Director of IT at Flexfab
    Real User
    Very powerful mapping tool that handles all our EDI requirements

    What is our primary use case?

    It's our EDI translator. We use it daily, it's on-prem. It's SEEBURGER Business Integration Suite (BIS) 6 and we've been using it for eight or nine years.

    How has it helped my organization?

    We run 60 to 75 different customers, large OEMs which have between five and 15 different sites each, and every site could be a $100 million to $200 million company with its own computer system, its own EDI. In essence, our 60 to 75 customers are really several hundred customers, all sending different EDI data to us.

    We use the SEEBURGER Business Integration Suite (BIS) platform to translate sales orders or sales schedules or planning schedules into EDI data that our ERP system can ingest. When we, in many cases, ship daily to these customers, we take our shipping data and send them an ASN and an invoice all translated through the SEEBURGER Business Integration Suite (BIS) 6 software. I'd estimate it's in the hundreds of shipments per day.

    It's a standard inbound gateway and a standard outbound process and it does everything we need it to do.

    What is most valuable?

    They were a strategic partner of the Infor Global Solutions and were a recommended EDI solution, ten years ago, for the ERP software we use from Infor called Baan.

    It seems to be a very powerful mapping tool and we haven't found that it can't do what we need it to do in the EDI world, and that world is quite daunting when you think of all these customers, these OEMs, with legacy systems that have unique requirements. SEEBURGER Business Integration Suite (BIS) mapper can handle it because it's very powerful with logic built in.

    For how long have I used the solution?

    More than five years.

    What do I think about the stability of the solution?

    The solution is very stable.

    What do I think about the scalability of the solution?

    In terms of scalability, that's why we're going to the cloud, so we have global scale. In and of itself, I could do many more hundreds of customers through the on-prem solution, but that's not where my company's growth is. We want to use this same solution in Asia and not have something different feeding the factories there, so that's why we are moving to the cloud offering.

    How are customer service and technical support?

    We use their consultant services and they're excellent.

    Which solution did I use previously and why did I switch?

    We used their competitor. This product does the same thing that the previous product did, ten years ago. But the competitor said they were going to stop doing business and supporting the Baan ERP system. So we had to switch and we selected SEEBURGER because they were a recommended EDI partner with Baan software. We migrated all of our EDI maps to SEEBURGER Business Integration Suite (BIS), from their competition, and then we had to modify them, ever so slightly, to get them to work.

    How was the initial setup?

    I'm sure the product is set up in a straightforward way. The maps that we set up per customer or per customer's site are all customized. That's where the complexity is. The complexity is the not in the product. There is certainly a learning curve for becoming an expert mapper and using the tool to do the maps, but the software in and of itself is not complicated.

    We did our deployment gradually because we couldn't handle the "big bang," so we did it in six to nine months. We had all those maps in existence in another tool and we had to migrate them and then get them all working individually. We had several hundred maps to do and we did them over six to nine months. Our strategy was a slow cut-over as we tested each map using the new software.

    What about the implementation team?

    We used SEEBURGER training directly.

    What's my experience with pricing, setup cost, and licensing?

    The pricing seems to be competitive and the maintenance is standard.

    Which other solutions did I evaluate?

    We went with the preferred, recommended EVI translator that Infor recommended.

    What other advice do I have?

    We are now considering using the SEEBURGER Business Integration Suite (BIS) solution, the exact same one, in the SEEBURGER Cloud, meaning we are not going to have it on-prem and we're going to have them do the transport and the translation to us and then send the EDI data, so we don't have to manage the server on-premise. It's the same basic concept but it's slightly more robust having them manage the maintenance of the system.

    We are 99 percent sure we're moving to their cloud and that would give us the stability and scalability that we need, so we can have that same process work globally and not just be reliant on our one on-premise instance. The strategy of moving to their cloud is for both of those reasons. So the product in and of itself, on-prem, does not give you that, but the same product, in their data centers around the world, allows me to do the same functions but where I need it. We're going to the cloud in the next three to six months because of scalability, because of global reach, and standardization.

    We have one user of the software and their role is the mapping development and the day-to-day coordination of changes. They monitor the flow in and make changes as needed, based on customer maps: a new map request, a new customer, or new sites. That same person also does the maintenance and the deployment. I'm looking to have the same tool globally and I will be able to contract people to do it in Asia, since they speak a different language. I will contract SEEBURGER consultants to do that for me.

    I don't know if we're using the Landscape Manager and I don't think we take advantage of any Active-Active in terms of handling larger loads, as we have one instance. It's not multiple and it's not their Cloud Services, it's the on-prem SEEBURGER Business Integration Suite (BIS) 6 platform.

    In terms of its flexibility, when it comes to adding integrations, it's not that kind of setup for us. We don't integrate into SEEBURGER Business Integration Suite (BIS). We use the tools and the mapping, Workbench, as it's presented, and send the EDI information off to our ERP system. We don't take advantage of integrations.

    I would rate it at eight out of ten because the current tool is planned to be moved to the cloud so we are not looking to switch. We are looking to scale it globally, so we are pretty happy with it.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Senior Software Engineer at a tech services company with 10,001+ employees
    Real User
    We can use it to script and monitor processes
    Pros and Cons
    • "We rarely get hanged processes."
    • "We can use it to script and monitor processes."
    • "We can code in Java, which is really good feature. There is very vast command available, which can be used in mapping."
    • "Difficult in handling large amounts of data, like when the file has more than 100MB in size."
    • "I would like there to be a feature that could handle the limited server."

    What is our primary use case?

    • We use it for handling partner setup, dealing with XML, EDI transactions, and mapping.
    • We can do job scheduling, process designing, AS2, FTP, and SFTP setup in it.
    • We can use it to script and monitor processes.

    How has it helped my organization?

    Benefit of Seeburger to GenTran (which we most recently had): In GenTran, if any batches had incorrect data, whole batches got errored out. While in Seeburger, only that particular data gets impacted. It allows other batches to flow.

    What is most valuable?

    • One solution for all integration.
    • Fault tolerance. We rarely get hanged processes. Therefore, it is reliable.
    • We can code in Java, which is really good feature. There is very vast command available, which can be used in mapping.

    What needs improvement?

    Difficult in handling large amounts of data, like when the file has more than 100MB in size. Therefore, our organization had to purchase another server to deal with this.

    I would like there to be a feature that could handle the limited server.

    For how long have I used the solution?

    One to three years.

    Which solution did I use previously and why did I switch?

    We recently migrated from the GenTran mapping tool to Seeburger.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user651516 - PeerSpot reviewer
    EDI Consultant at a transportation company with 10,001+ employees
    Vendor
    You can design and create your own business processes.

    What is most valuable?

    The ease-of-use is absolutely amazing. What I mean is that even if you’ve never worked with their software before, it’s very easy to understand and start working with it and move on to more complex things.

    The ability to design and create your own business processes, tailored for your organization’s needs, can be done with the BPM designer.

    You can also use your own conversion mappings through the BIC Mapping Designer, which is another piece of complementary software.

    This really makes it a whole solution that is ready to satisfy any requirements that your organization might have.

    How has it helped my organization?

    A big improvement was that this platform allowed us to move away from paper data transfer to digital, even with partners who are not EDI ready. This occurred through the use of a partner portal that made the data easily available to them in a digital format.

    The advantages of having everything digitalized are clear and they are covered in detail by all EDI solution vendors, so I’m not going to go into that.

    What needs improvement?

    Nothing comes to mind at the moment. I would describe it as a very robust solution which is oriented towards ease-of-use. It has small bugs, like any other software, but constant patches and feature add-ons are taking care of that.

    For how long have I used the solution?

    The company I work for has been using this solution for six years already, and I have four years of experience with it.

    What do I think about the stability of the solution?

    We did have stability issues in the previous version of the software, BIS 6.3.5 Q4. But the newer platform hasn’t shown any issues so far.

    What do I think about the scalability of the solution?

    At the moment, I would say that we’re not utilizing the platform’s full potential, so a question about scalability is not relevant.

    How are customer service and technical support?

    Depending on who is helping you, the level of technical expertise will vary.

    As far as the Seeburger consultants that I have dealt with from Seeburger HQ go, I would give them a rating of 8/10.

    Frontline support, or first-level support though, gets a rating of 4/10. Most of the time, they seem to be very bad at understanding the critical nature of an issue and they rarely manage to fulfill their own SLAs.

    Which solution did I use previously and why did I switch?

    We were using BIS 6.3.5 Q4. The switch was made in order to improve the stability of the solution, as well as to accommodate a higher workload. Also, that platform was reaching its EOL.

    How was the initial setup?

    The initial setup was quite straightforward. Depending on the amount of data that you need to take with you from the EDI platform that you’re already using, Seeburger also provides consultancy services to help with the transition. Their documentation is easy to read and understand, making the platform easy to setup.

    What's my experience with pricing, setup cost, and licensing?

    Definitely negotiate. Depending on the size of your organization, you can get some substantial benefits in terms of pricing or services.

    Which other solutions did I evaluate?

    Solutions from AMTrix and Microsoft were also taken into consideration.

    What other advice do I have?

    Even if it’s a good product, it doesn’t necessarily mean that you need everything they offer. Make sure to test the platform out beforehand, as well as many other platforms, and try to find the one that best suits your present and future needs.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user651828 - PeerSpot reviewer
    Integration Analyst (SAP EAI - Seeburger with EDI) at a tech services company with 10,001+ employees
    Real User
    Partner connectivity and the process builder are the most valuable features.

    What is most valuable?

    Partner connectivity and the process builder are the most valuable features.

    • Partner Connectivity: This is the core value of the tool. It enables communication between two systems/business partners.
    • Process builder: Helps us to customize the application to the needs/requirements of our customers.

    How has it helped my organization?

    It enables customization as per the organization's needs.

    What needs improvement?

    The connectivity of the Data Distribution Center (DDC) and the repository need improvement.

    What do I think about the stability of the solution?

    There were no stability issues.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user651852 - PeerSpot reviewer
    Integration Analyst at a tech services company with 10,001+ employees
    Real User
    We can integrate any custom Java program directly in it. Most of the components are loosely coupled.

    What is most valuable?

    We can integrate any custom Java program directly with Seeburger BIS Suite. Most of the components are loosely coupled.

    How has it helped my organization?

    It has helped our organization to integrate with different systems, by having different integration methods seamlessly.

    What needs improvement?

    The documentation can be improved.

    For how long have I used the solution?

    I have used this solution for six years.

    What do I think about the stability of the solution?

    There were no stability issues, as such. Since this is a software solution, it may have bugs that get fixed, i.e., when we raise the necessary concern with the vendor.

    What do I think about the scalability of the solution?

    This product is highly scalable.

    How are customer service and technical support?

    I would give technical support a rating of 7/10.

    Which solution did I use previously and why did I switch?

    We did migrate a few IBM Systems with the Seeburger, as the licensing cost is less and it gives the same flavor as the BIS Suite.

    How was the initial setup?

    The setup was a little tricky, but the vendor always helped us with the installation.

    What's my experience with pricing, setup cost, and licensing?

    This is the best product that there is in the market.

    Which other solutions did I evaluate?

    We evaluated TIBCO and Axway System Integrator (SI).

    What other advice do I have?

    It is a great product to work with, especially with their new cloud solution. Companies do not have to worry about any in-house infrastructure.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    EDI Competency Manager North America at a retailer with 10,001+ employees
    Real User
    This platform is the gate to our suppliers and customers. I would like to see a simplified interface.

    What is most valuable?

    • Ability to have one system that can handle any protocol: One of the strongest features
    • No need to have multiple systems for different types of communication protocols
    • The software can run on any platform: Makes it very flexible

    How has it helped my organization?

    We minimized our complexity and decreased the number of systems to communicate with our partners. These are the biggest advantages that yield cost savings.

    Everything now is centralized. This platform is the gate to our suppliers and customers.

    What needs improvement?

    • The interface and logging of messages could be more simplified. Everything is in Java and uses hash codes or UUID codes. This sometimes makes it very hard to know what has happened or what issue you might have.
    • They could fix their protocol adapters so they really work with each OEM. Although it is sold with the OEM tag, you have to configure it to make it work as required.
    • They tend to release a lot of service packs throughout the year, always fixing bugs that other customers report. It is as though they are building the system as time moves forward and providing enhancements.
    • Monitoring of the application is very poor. You have to make custom scripts to monitor what is really important.

    For how long have I used the solution?

    I’ve been using the solution for seven years.

    What do I think about the stability of the solution?

    We had issues with stability. The system is not always stable and you could have a problem at any time without notice. I think they develop it more for Linux based platforms which I hear are stable. However, we are an AIX shop, unfortunately.

    What do I think about the scalability of the solution?

    We didn't have any issues with scalability. The architecture of their software and solutions is very scalable on paper. If your network cannot handle their requirements, they will offer other ideas that will work. Thumbs up on that part.

    How are customer service and technical support?

    Everything is done though a ticket system. It works with a few ping-pongs of emails. The support team is knowledgeable about their product and they are always looking to help you.

    During an emergency, however, I would expect:

    • A higher level of support
    • Help from someone who can speak English very well
    • Assistance from someone who is in our own time zone: The support center is centralized

    Which solution did I use previously and why did I switch?

    Prior to our SAP installation, we had a simple system to send data though a product called ECQ from Compuware. That product no longer exists, as far as I know. It was not very robust in terms of where we were headed in the future.

    How was the initial setup?

    The training you receive is not that great. A lot of it is self-taught. They could do a better job of explaining the inner workings of the logic used, so that one can relate to what is going on.

    It was more about learning the system and how it operates with a separate database (Oracle) in our case. You have to know very well what kind of transactions you will do, how frequently, and what volumes are going to come to the system.

    What's my experience with pricing, setup cost, and licensing?

    The licensing model is fair. You normally get a production license along with a stand-by license and a test/QA license for testing. The customer can be flexible to some degree on licensing.

    Pricing is somewhat expensive for what the system is doing. There are cheaper solutions on the market, but they might not cover everything you need under one roof.

    Which other solutions did I evaluate?

    I was not involved in evaluating other options.

    What other advice do I have?

    Do your research as to what your needs are with regard to both technical and business flows.

    If the monitoring and debugging of flows is key, then you really want to get a demo. See how the system functions and if your team can understand it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user649995 - PeerSpot reviewer
    Senior Integration Analyst at a manufacturing company with 10,001+ employees
    Vendor
    Automates our sales order processing.

    What is most valuable?

    We really appreciated the solution itself (EDI transaction processor) and the Developer Studio. Ninety per cent of our sales order processing is automated through our SB BIS 6 system.

    How has it helped my organization?

    We have enjoyed high performance and only had a few problems. The Developer Studio and the debugging tools were easy to use. We could not function without an EDI system and SB BIS 6 is our chosen EDI system.

    What needs improvement?

    Error messages in the main area that could be better, but you can say that about any product.

    The Front-End Monitoring tool part of Seeburger BIS 6, is a Java Web Start-based application. When a map (or transaction) fails, the errors go to a special section in monitoring, which is good. However, a lot of the times, when you are looking at the failure, it's one of those long Java.class failure descriptions. A lot of the times, in order to locate the error, you have to download the input data to your workstation, load the map that failed in your Seeburger BIS Developer Studio tool, run it there and then, debug it so as to locate the error.

    One thing Seeburger BIS 6 is really good at, is enforcing standards (such as X12, EDIFACT, etc.) but, this can also bite you. When partners don't follow the standards, then the actual standard that is violated, doesn't necessarily jump at you in the Monitoring tool. You have to debug the data received and the map. This is from my experience with many tools, especially those built on Java. This kind of thing is not specific to Seeburger BIS, in my experience.

    For how long have I used the solution?

    We have used the product for five years.

    What do I think about the stability of the solution?

    We had no stability issues.

    What do I think about the scalability of the solution?

    We had no scalability issues.

    How are customer service and technical support?

    Technical support was pretty good and had a fast turnaround.

    Which solution did I use previously and why did I switch?

    We needed to upgrade our previous EDI tool. That tool did not have a migration path. We looked at many EDI tools and chose SB BIS as the best one available.

    How was the initial setup?

    I won't lie. The setup and the configuration were both complex because it is a powerful tool.

    The biggest complexity was one of the biggest benefits. Namely, you can run SB BIS components on multiple inter-connected servers, which we do.

    What's my experience with pricing, setup cost, and licensing?

    I'm a developer, so I don't know about pricing.

    Which other solutions did I evaluate?

    No comment. We chose what we thought was the best.

    What other advice do I have?

    SB BIS is hard to beat if you:

    • Process thousands of transactions a day
    • Do business in more than one country
    • If you are an SAP shop

    We are an SAP shop and SB BIS meshes very well with SAP. They are both German companies. I think both of their respective headquarters are located physically close to each other in Germany.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Buyer's Guide
    Download our free SEEBURGER Business Integration Suite Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2022
    Buyer's Guide
    Download our free SEEBURGER Business Integration Suite Report and get advice and tips from experienced pros sharing their opinions.