RSA Identity Governance and Lifecycle OverviewUNIXBusinessApplication

RSA Identity Governance and Lifecycle is the #19 ranked solution in top Identity Management (IM) tools. PeerSpot users give RSA Identity Governance and Lifecycle an average rating of 5.6 out of 10. RSA Identity Governance and Lifecycle is most commonly compared to SailPoint IdentityIQ: RSA Identity Governance and Lifecycle vs SailPoint IdentityIQ. RSA Identity Governance and Lifecycle is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.
Buyer's Guide

Download the Identity Management (IM) Buyer's Guide including reviews and more. Updated: December 2022

What is RSA Identity Governance and Lifecycle?
RSA SecurID provides world-leading two-factor authentication, protecting 25,000 organizations and 55 million users. RSA SecurID extends security to bring your own device (BYOD), cloud, and mobile as well as traditional virtual private network (VPN) and web portals. RSA SecurID solutions comprise three primary components: authenticator, platform, and agents.

RSA Identity Governance and Lifecycle was previously known as SecurID.

RSA Identity Governance and Lifecycle Customers
NTT Com Asia, Virgin Blue, Bank of Uganda, EMEA Telecommunications Company, LAit (Lazio Innovazione Tecnologica), NyNet, OTP Bank, Red Bull Racing, Rupert House School, Signify, UK Local Authority, Bancolombia, Banco Popular de Puerto Rico (BPPR), TIVIT, Array Services, International Computerware, KPMG LLP, Moffitt Cancer Center
RSA Identity Governance and Lifecycle Video

Archived RSA Identity Governance and Lifecycle Reviews (more than two years old)

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
Fahad Razzaq - PeerSpot reviewer
Senior Network Engineer at Arwentech
Real User
Good security with OTP support, but integration with Oracle is missing
Pros and Cons
  • "The most valuable feature is the security, in particular, the One Time Password support."
  • "Technical support in Pakistan can be improved."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients. I have helped to deploy this solution to two customers so far.

The primary use case is the addition of another layer of authentication for users to access the network.

What is most valuable?

The most valuable feature is the security, in particular, the One Time Password support.

What needs improvement?

Better integration with other solutions such as Oracle Database is needed. Currently, some SQL databases cannot be integrated with RSA.

Technical support in Pakistan can be improved.

For how long have I used the solution?

I have been working with RSA Identity Governance and Lifecycle for between four and five months.

Buyer's Guide
Identity Management (IM)
December 2022
Find out what your peers are saying about RSA, SailPoint, One Identity and others in Identity Management (IM). Updated: December 2022.
655,774 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability is generally good. We have experienced bugs but RSA has provided patches for them.

What do I think about the scalability of the solution?

We have had no problems with scalability.

How are customer service and support?

The technical support is generally good, although in Pakistan it could use some improvement. Overall, I would say that product support is average.

Which solution did I use previously and why did I switch?

I have worked with other solutions and I find that RSA is more mature than similar products by Fortinet and Cisco.

How was the initial setup?

The initial setup is straightforward and it is definitely easy to deploy. That said, there are some complexities in the setup that are inherent to any security product.

The length of time for deployment depends on how many devices you are trying to integrate with. One of my deployments involved 2,500 users with 500 devices, and it took between 20 and 25 days to complete.

What other advice do I have?

All of the features in this product are good and this is a product that I recommend.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user798240 - PeerSpot reviewer
Identity and Access Management Engineer at a financial services firm with 10,001+ employees
Real User
Roles and connectors for provisioning help govern user access but UI and workflow need improvement
Pros and Cons
  • "Roles, connectors for provisioning and re-accreditation or reviews help greatly to govern user access."
  • "The user interface and workflow need improvement, and more connectors would help."
  • "There are scalability issues. This product does not scale very well. It is not a good product for load balancing / active–active architecture."
  • "If you use the appliance version then it won't handle a huge database volume."

How has it helped my organization?

Organizational role management: By defining the roles it made our job easier for new-hire provisioning by automatically granting/creating the tickets necessary for the job role.

What is most valuable?

  • Roles
  • Connectors for provisioning
  • Re-accreditation or reviews

These help greatly to govern user access.

What needs improvement?

  • User interface
  • Workflow
  • More connectors

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

Yes, it depends on your architecture design. If you use the appliance version then it won't handle a huge database volume.

What do I think about the scalability of the solution?

Yes, there are scalability issues. This product does not scale very well. It is not a good product for load balancing / active–active architecture.

How was the initial setup?

Simple and straightforward.

What's my experience with pricing, setup cost, and licensing?

Pricing varies based on user count/number of modules you need.

Which other solutions did I evaluate?

Before RSA we evaluated SailPoint, CA Identity Governance.

What other advice do I have?

This is a good product for a small-scale organization.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Identity Management (IM)
December 2022
Find out what your peers are saying about RSA, SailPoint, One Identity and others in Identity Management (IM). Updated: December 2022.
655,774 professionals have used our research since 2012.
it_user248916 - PeerSpot reviewer
Contractor - Technical Support Specialist at a recruiting/HR firm with 501-1,000 employees
Vendor
The setup was straightforward but sometimes it required a re-syncing of tokens.

What is most valuable?

It's used for basic two-factor authentication.

How has it helped my organization?

It improved security.

What needs improvement?

The software tokens are a huge improvement over hardware tokens but it could be cheaper.

For how long have I used the solution?

I've used it for over 10 years.

What was my experience with deployment of the solution?

It's difficult to distribute to remote end-users, and two-factor authentication is difficult for some users to grasp. Our initial deployment was hampered by a flawed management approach and lack of knowledge.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Customer service was rarely used.

Technical Support:

Technical support was rarely used.

Which solution did I use previously and why did I switch?

There was no previous solution used.

How was the initial setup?

It was straightforward.

What about the implementation team?

It was implemented in-house which was a huge mistake on our part.

What was our ROI?

We've not calculated this as we were mainly concerned with security.

What's my experience with pricing, setup cost, and licensing?

It was expensive initially, but day to day costs are minimal.

Which other solutions did I evaluate?

No other options were evaluated.

What other advice do I have?

Get a vendor team or consultant to assist implementation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user241095 - PeerSpot reviewer
Help Desk Manager with 51-200 employees
MSP
The setup admin guide is spot on but the installation could be more flexible.

What is most valuable?

It allows users to authenticate using two-factor authentication, which is becoming more and more of a regulatory requirement.

How has it helped my organization?

It has streamlined the process of authentication, which has resulted allows for less calls to our Service Desk/SOC for password resets.

What needs improvement?

It could be a little more flexible with the installation of the product. Only virtual Linux environements for hardware appliances are allowed for a deployment.

For how long have I used the solution?

I have been using this version for over a year.

What was my experience with deployment of the solution?

There was a minor issue with getting the replica to attach. We worked through the issue and it's now functioning.

What do I think about the stability of the solution?

Never - one thing I can say about RSA is that the boxes are stable and solid. With an attached replica, it also allows for peace of mind.

What do I think about the scalability of the solution?

Our license allows for one primary instance and 15 replica's, so the answer is no. It's scalable and works very well at doing this.

How are customer service and technical support?

Customer Service:

I have never had an issue with RSA's customer service, they're an easy 4/5.

Technical Support:

Very good. Everyone I have spoken to when a ticket needs opening, has been excellent at guiding me towards a resolution and does solid work with the knowledge transfer.

Which solution did I use previously and why did I switch?

Yes - we have been using since version 6.1 and the switch was made due to RSA calling EOL on all versions previous to 8.1.

How was the initial setup?

Very straightforward as the setup admin guide is spot on and one of the best I have ever used/encountered.

What about the implementation team?

I am RSA Certified so I handle all implementations of RSA in-house.

What was our ROI?

The real ROI will happen when we implement the on-demand token code portion within the next year.

What's my experience with pricing, setup cost, and licensing?

The cost initially, if using hardware appliances will run around $10,000. That's with a base license (primary/replica), and also includes the cost of about 50 tokens.

Which other solutions did I evaluate?

No other options were evaluated.

What other advice do I have?

If possible, hire someone to manage the installation that has a solid concept of what they're doing. Be sure to have them meet with all the teams that will need to authenticate so that all the proper connections are made from the implementation of the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user217152 - PeerSpot reviewer
Director, identity & Access Managem at a financial services firm with 1,001-5,000 employees
Vendor
Application and appliance stability needs improvement.

Valuable Features

Random token generation.

Improvements to My Organization

Soft and hard tokens for two factor authentication has been introduced.

Room for Improvement

Application and appliance stability needs improvement.

Use of Solution

I've used it for three years.

Scalability Issues

There were some scalability issues.

Customer Service and Technical Support

Customer Service:

6/10.

Technical Support:

6/10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user192240 - PeerSpot reviewer
Manager of Security Services at Orion Technology Services
MSP
Synchronization with AD to import all your users is very easy but self-provisioning implementation isn't great.

Valuable Features

Synchronization with Active Directory to import all your users makes getting started with the product very easy. In conjunction with software based tokens and some end user training, you can be up and running with a fresh deployment in a matter of days.

Improvements to My Organization

Primarily deployed as an authentication mechanism for remote access VPN users, it allows a more secure method of connecting to the network. This is especially a must have when dealing with any regulatory compliance initiatives.

Room for Improvement

When the 7.x release of Authentication Manager came out, the administrative interface and user interface (for self-provision) relied on the same TCP port even though the URLs were slightly different. We did not want the same port which administrators used open to the public internally, we saw that as a security concern in the fundamental way this system operated. We were excited that the self-provision feature was now built into the box but disappointed at the implementation. We hadn’t planned on standing up a separate web server in the DMZ for the purpose of brokering the self-provision process since 99% of our users were onsite, meaning they could get their tokens prior to leaving the office. When I questioned RSA about this matter, their response was to utilize a Web Application Firewall to block access to the specific administrative URL. We thought this was a bit too involved especially now that we’d need to implement a WAF, so we changed the policy and discontinued the self-provisioning option for users. While consulting on the product, I don’t come across a lot of companies using this feature so it’s not a deal breaker for most, but it’s certainly a nice to have if you would like to offload some of the administrative overhead as the self-provision feature also allows users to reset their PIN and perform some maintenance tasks.

Use of Solution

I started using this solution while working at IBM Internet Security Systems in 2007 managing client environments. Since then I’ve consulted on the product performing routine maintenance, upgrades, migrations, and administration. This has involved using RSA Authentication Manager 6.x/7.x, RSA SecurID hardware/software authenticators (tokens).

Deployment Issues

Deployment is very straightforward if this is a first time install. We did go through several migrations which required some database changes and specific requirements depending on the environment and usage. I highly recommend opening a case with RSA to inform them of your migration so they can assist with any planning and inform you of any potential issues that may arise during the migration.

Stability Issues

We typically deployed hardware appliances which are purpose built, so I haven’t come across any stability issues yet. I could imagine that if you under spec a virtualized environment that you could run into some performance issues.

Scalability Issues

The product scales very well. With a limited license you can add an additional replica, or backup appliance, for redundancy. Depending on the licensing you purchase, you could add up to 15 replicas. We typically see anywhere from 1 to 8 replicas depending on customer requirements and their geographic locations.

Customer Service and Technical Support

Customer Service:

I typically dealt with the regional account manager from RSA, so customer service was always exceptional. If we needed to call the regular customer support number for administrative tasks on the account, they were always helpful and resolved our cases within a few days.

Technical Support:

I also highly recommend purchasing an upgraded technical support package. Our dealings with technical support have always been great due to the fact that we can bypass the typical tier 1 level and get straight to the teams who have the deeper level of expertise. In certain cases, such as dealing with complex migrations, I always dealt with the same person who was very well versed in the products and could tell exactly what was going on without having to “get back to me” or “check with their peers on this one”.

Initial Setup

Included with the hardware appliances are straightforward setup instructions for racking, powering on, and initially setting them up. RSA also provides plenty of in-depth documentation, administrative guides, and knowledgebase articles right on their support website. If the information I needed wasn’t in the admin docs, I found 90% of the answers in the knowledgebase.

Implementation Team

I’ve implemented the technology myself as a customer and vendor. As a customer, it was easy enough to follow the standard administrative documents to get up and running. As a consultant (vendor), having had the prior experience made it easy to provide product demonstrations and answer questions.

Other Solutions Considered

Typically RSA was the incumbent and most of the time the decision was made to just stay with their products due to the initial investment. I have looked into other products and the one which came closest was Vasco’s IDENTIKEY line. Vasco had a more intuitive workflow upon the initial setup and overall administration. There was a lot less digging around in admin docs and knowledgebase articles to find answers because the layout seemed a bit more straightforward.

Other Advice

Reach out to a Value Added Reseller (VAR) with plenty of experience who can match your requirements with the best solution. If RSA ends up being your selection, I would recommend subscribing to a premium support option because not only will you get a faster response from them, the quality of support is much greater.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Identity Management (IM) Report and find out what your peers are saying about RSA, SailPoint, One Identity, and more!
Updated: December 2022
Product Categories
Identity Management (IM)
Buyer's Guide
Download our free Identity Management (IM) Report and find out what your peers are saying about RSA, SailPoint, One Identity, and more!