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Proofpoint Threat Response pros and cons

Vendor: Proofpoint
4.1 out of 5
Badge Leader

Pros & Cons summary

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Prominent pros & cons

PROS

Support is highly responsive, increasing efficiency in addressing issues.
Proofpoint has significantly decreased the number of major attacks on systems.
The platform efficiently checks emails, blocking potential spam and reducing manual user intervention.
Proofpoint Threat Response Auto-Pull is praised for restoring emails automatically if declared a false positive, integrating with TAP, Abuse Mailbox, and other sources to streamline tasks.
The Auto-Pull feature is unique, allowing email retrieval from a user's mailbox, enhancing functionality beyond other tools.

CONS

Proofpoint Threat Response has some quirks that could be improved.
Its technical support services and pricing need improvement.
Reporting features require enhancements.
Scalability is limited as it only integrates with Proofpoint Email Protection, Proofpoint TAP, and Abuse Mailbox.
The on-premise version doesn't scale well for large companies.
 

Proofpoint Threat Response Pros review quotes

reviewer2839371 - PeerSpot reviewer
Assistant Consultant at a tech services company with 11-50 employees
May 30, 2026
In previous days without Proofpoint Threat Response Auto-Pull, the SOC team spent more than two or three hours analyzing emails, checking hash values, verifying the nature of emails, and conducting eDiscovery for malicious emails, but now with Proofpoint Threat Response Auto-Pull, integration with TAP, Abuse Mailbox, CSV integration, and other data sources, the team can perform tasks that once required hours in just a minute.
reviewer2460363 - PeerSpot reviewer
Chief Engineer at a healthcare company with 10,001+ employees
Jun 4, 2024
If something's pulled and then it's later declared a false positive, it will automatically restore. They also take automatic feeds from their advanced threat detection modules.
RM
Senior Information Security Analyst at a healthcare company with 1-10 employees
Nov 8, 2022
The best part of Proofpoint Threat Response is the Auto-Pull feature. Being able to pull an email back from a user's mailbox is very useful, yet I have noticed that not a lot of organizations use this kind of feature.
Learn what your peers think about Proofpoint Threat Response. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,051 professionals have used our research since 2012.
Giuseppe Sgroi - PeerSpot reviewer
Senior Project Manager at CAP Holding S.p.A.
Jan 27, 2026
The platform's most valuable include the ability to check emails and block potential spam.
Nov 7, 2021
Support is very responsive.
Security01c2 - PeerSpot reviewer
Security Specialist at a tech services company with 201-500 employees
Apr 11, 2019
It has reduced our manual efforts to remove emails from each user's inbox, and in this case we do not have to ask our IT department or users to do so.
 

Proofpoint Threat Response Cons review quotes

reviewer2839371 - PeerSpot reviewer
Assistant Consultant at a tech services company with 11-50 employees
May 30, 2026
Scalability is currently limited, as it only integrates with Proofpoint Email Protection, Proofpoint TAP, and the Abuse Mailbox, although there is potential for further scalability with additional integrations.
reviewer2460363 - PeerSpot reviewer
Chief Engineer at a healthcare company with 10,001+ employees
Jun 4, 2024
The on-premise version doesn't scale well for large companies.
RM
Senior Information Security Analyst at a healthcare company with 1-10 employees
Nov 8, 2022
The interface within Threat Response could be made simpler.
Learn what your peers think about Proofpoint Threat Response. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,051 professionals have used our research since 2012.
Giuseppe Sgroi - PeerSpot reviewer
Senior Project Manager at CAP Holding S.p.A.
Jan 27, 2026
The platform's technical support services and pricing need improvement.
Nov 7, 2021
Has some quirks.
Security01c2 - PeerSpot reviewer
Security Specialist at a tech services company with 201-500 employees
Apr 11, 2019
If the reporting gets improved then it would be better, but the product is running amazing as it is.