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NetApp SaaS Backup Reviews

Vendor: NetApp
4.4 out of 5
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What is NetApp SaaS Backup?

As a Cloud Service Provider or a Managed Service Provider (MSP), deliver Data Protection as a Service (DPaaS) to your end customers for most popular SaaS Applications like Microsoft Office 365 and Salesforce. With Partner Central, reduce your Total Cost of Ownership (TCO) footprint and enhance your ROI. Hosted and delivered as software as a Service (SaaS), Partner Central enables you to manage and deliver Data Protection SLAs in a multi-tenant service architecture from a single user interface.

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Buyer's Guide
SaaS Backup
June 2025
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NetApp SaaS Backup mindshare

As of July 2025, the mindshare of NetApp SaaS Backup in the SaaS Backup category stands at 0.2%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
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Key learnings from peers

Valuable Features

NetApp SaaS Backup is praised for its support of NAS and NFS, superb interface, customization, and security. Users appreciate its simplicity in configuration and intuitive controls. Backups can be easily managed with cloud or on-premise options. Stability and ease of use stand out, allowing for straightforward backups and restores. The system's security ensures only administrators can delete backups, making it user-friendly and reliable.
  • "It gives you an option to back up to the cloud or back up to on-premise, or to backup to cloud storage."
  • "The most valuable feature is stability."
  • "The most valuable feature is the simplicity in configuration and use."

Room for Improvement

Users suggest enhancing NetApp SaaS Backup's graphical interface to cover all functionalities, reducing command-line reliance. They indicate a need for regional support to address time zone challenges. Complexity can be an issue for newcomers, and updates to support recent hardware are necessary. Concerns include improved integration with third-party databases and applications, better automation, and resolving SharePoint backup challenges. There are limitations with full system backups, highlighting Oracle compatibility as an improvement area.
  • "There are still a few things on SharePoint that they need to correct in terms of how they backup and restore."
  • "Better integration with third-party databases and applications is needed."
  • "The features need to be updated to support the latest hardware, as it changes every year."

Pricing

  • "The pricing is more or less the same as what we'd get from Veeam on Office 365, so it's fine."
  • "The licensing was based on a three-year subscription and the price is good compared so some other vendors."
  • "My understanding of the costs is that the price is fair, and not too expensive."

Popular Use Cases

NetApp SaaS Backup is primarily utilized for data backup and recovery. Consultants and companies apply it for file sharing and safeguarding data using SATA drives. It often functions as a primary backup, involving data transfers to tape backups before removing it from servers. While some have transitioned to new systems like Commvault Backup System, NetApp SaaS Backup remains essential for ensuring data protection and availability.

Service and Support

NetApp SaaS Backup customer service is efficient, offering reliable support via phone and email. Users report having a seamless experience, often not needing to contact support. When assistance is required, the technical support team is knowledgeable and helpful, offering guidance on permissions and usage of Office 365. The extensive knowledge base provides valuable support for partners, ensuring effective software installation and operation. Users appreciate the team's responsiveness and expertise in handling challenges.

Deployment

Users describe NetApp SaaS Backup's initial setup as varying in complexity, from medium-level difficulty to straightforwardness. Some experience a deployment duration of two to three days, while others implement it in stages over a few days. Cluster mode simplifies the process, requiring an IP address and license code. Others find it simple with Office 365, noting intuitive connections and minimal configuration. Users manage it efficiently with minimal personnel.

Scalability

NetApp SaaS Backup is considered scalable, handling enterprise-level companies with numerous users. Users have not encountered issues, with plans to expand usage. Scalability challenges arise in compatibility with certain databases and applications.

Stability

NetApp SaaS Backup is described as a stable offering by users. They find it functioning well without any significant stability problems. Issues, such as the one related to SharePoint Defender and some bugs affecting restoration processes, were encountered but have been resolved. Users generally express confidence in its consistent performance and reliability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our SaaS Backup Buyer's Guide for additional reliable information.

NetApp SaaS Backup customers

Node4, Profi Engineering Systems

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