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June 2022
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AndriiBelinskyi - PeerSpot reviewer
Head of IT at New Products
Real User
Top 20
MRP functions help manage the entire supply chain
Pros and Cons
  • "For us, the most useful feature of Business One is Material Requirements Planning (MRP)."
  • "We bought all licenses for the whole package in the very beginning, and now we're just paying for 404 licensed maintenance. It's a standard fee. Of course, we still pay partners for implementation."
  • "Business One doesn't have a proper master data management function."

What is our primary use case?

We are a beverage manufacturer in the fast-moving consumer goods sector that uses Business One throughout our whole supply chain. We start with forecasting, which is not calibrated well currently, and then we download the sales plan into SAP. Based on the sales plan, we provide plans for production via MRP algorithms. The primary function of Business One is to handle all this data we are getting about purchase orders, raw materials, packaging, etc. We also plan to acquire a production module for MRP II functionality, but we haven't acquired it yet and have not decided on the production model. Right now, upwards of 230 people using it, including salespeople, accountants, warehouse workers, production workers, purchase servers, and people who handle procurement. At the moment, it's all.

What is most valuable?

For us, the most useful feature of Business One is Material Requirements Planning (MRP). 

What needs improvement?

First of all, Business One doesn't have a proper master data management function. So, with any implementation, we had to select the work provider and determine who is responsible for which category of data. We also have to set the data format of the master data, especially an SKU, which should be formatted as an SKU. This is a vast amount of work that involves all departments. Second, I would consider the supply chain. Each function is highly dependent on another function. We still have a 1C:Accounting system, but it's not a system at all. With Business One, you have too much spare functionality. It doesn't create value for the business, but it creates a higher workload for employees in terms of payer processes, administration, development, etc. It's not easy. Because of how mature the organization is, there is less readiness for change. I would not consider this satisfactory. 

After working with Business One for a while, we are becoming more effective. However, we still have some issues involving business experts and even having a category of users like business process owners. We use almost all of Business One's functionality except maybe CRM. We don't yet use CRM. Also, we don't use forecasting because forecasting is internal in B1 forecasting. It only has two algorithms, which might not be enough for us. But it would be great to have more advanced forecasting functionality.

For how long have I used the solution?

I've been using Business One for maybe two years.

What do I think about the stability of the solution?

The stability of Business One is pretty nice. 

What do I think about the scalability of the solution?

Scalability has been pretty good so far. We haven't had any serious mishaps yet. If you satisfy the hardware requirements, it's completely okay.

How are customer service and support?

I have not had any direct contact with SAP technical support. Our support is provided by the partners. 

How was the initial setup?

We used a partner to set Business One up and we still use one. We are just customers. As far as maintenance goes, we have 10 people maintaining the solution counting only key users. There are about 10 more consultants and developers on top of that. We are still in the implementation phase. 

What's my experience with pricing, setup cost, and licensing?

We bought all licenses for the whole package in the very beginning, and now we're just paying for 404 licensed maintenance. It's a standard fee. Of course, we still pay partners for implementation.

Which other solutions did I evaluate?

We also considered Microsoft Dynamics 365 as well as 1C, which is a domestic solution. It's an accounting system. 1C is a little bit different. It's a four-on-two for forecasting. The 1C accounting system is widely used in Ukraine and Russia. If you compare Business One to, for example, S/4HANA, the price is much, much better. And the consultants are not so specialized if you compare it with S/4HANA, for example.

So in the case of S/4HANA, you should have a team of maybe at least five or six consultants dedicated to particular modules. In the case of Business One, you only need one or two — perhaps one is enough. It has competence in the whole chain, starting from procurement, production, and sales.

The functionality is much lighter than the big SAP, so you can have just one brain covering the whole process. It's easier to build and implement something as well as to improve it and communicate with different functions.

What other advice do I have?

I rate SAP Business One eight out of 10. If you are considering implementing this solution, I recommend you start with the master data. Pay as much attention as possible to the master data and establish a dedicated function.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SanjeevKumar12 - PeerSpot reviewer
Director at ApON India
Real User
Simple to use functions, intuitive interface, and efficient database
Pros and Cons
  • "I have been using SAP for more than 13 years and the new SAP S4HANA was not only a simple upgrade, they have made a lot of improvements. They have simplified a lot of the functions, the all-new interface gives users a better experience. The database itself is quite efficient in nature and it provides effective data queries. It is a good upgrade from the previous version of SAP R/3."
  • "It is simple to implement SAP S4HANA. If you are already in this type of environment, then the transition is not very complex. However, if you do not then it can be difficult."

What is our primary use case?

SAP S4HANA is used as an enterprise resource planning solution.

What is most valuable?

I have been using SAP for more than 13 years and the new SAP S4HANA was not only a simple upgrade, they have made a lot of improvements. They have simplified a lot of the functions, the all-new interface gives users a better experience. The database itself is quite efficient in nature and it provides effective data queries. It is a good upgrade from the previous version of SAP R/3.

For how long have I used the solution?

I have used SAP S4HANA for approximately two years.

What do I think about the stability of the solution?

This solution is stable. The application runs on hardware and if you are using cloud architecture it is stable. However, there are too many factors to clearly say this solution is stable because it depends on the environment. For example, where are you hosting the solution and how are you accessing it can impact the stability. If one of these many factors is not suitable then the solution as a whole could be determined to be unstable. 

How was the initial setup?

It is simple to implement SAP S4HANA. If you are already in this type of environment, then the transition is not very complex. However, if you do not then it can be difficult.

It does not matter what ERP you are using, whether it is Oracle, SAP, Microsoft Dynamics, or others, and even locally made or customized solutions, it is always the change management that takes all the effort. It is never technology that comes in between as the bottleneck because whatever technology you choose, configure, design architect, it does the job. The issue is the mindset of people, how to change people, how to train them, how do you make them efficient, how they will become more fluent and adapt to this change? That is the challenge, it is never technology that falls in place as a bottleneck.

Which other solutions did I evaluate?

I have evaluated Oracle, Microsoft Dynamics, SAP, and other solutions.

What other advice do I have?

When trying to improve, you either implement something new and then try to improve your internal process, or there is a change in business, market, product, or scenario altogether, or maybe a merger equation that you need something which is not there. It is always a gap between the demand and supply and that is the reason the flow happens. Otherwise, if everything is saturated, then it becomes fully stable, there is no need for any movement or change anywhere. 

There has been a lot of changes in businesses recently with COVID, the entire way we do business has changed from the way we used to do business earlier. For example, in a manufacturing company, they could have had everything configured in a certain way, and then suddenly no one was able to attend the offices or building. This pandemic has placed a lot of restrictions and yet you have to manage everything, such as productivity, people, and their time. There have been tremendous changes over the past year and a half. If you look at any supply chain or any transport company, there is a change in requirements, reporting, monitoring, and objective analysis of each and every function. It is a process that is going on that will transform the industry, the outlook, the way of we are going to be working with people. Operations are shifting from a physical presence to remote working and virtually managing. Time, demand, and businesses keep changing, and then the software and different upgrades, functionality, will change too.

I am completely agnostic to any particular solution or vendor. My advice is if you choose SAP, Microsoft, Oracle, or another solution, all of them are equally good. They can be configured and can be customized. There is never a one size fits all solution, you will have to find what solution fits your particular business and use case. One solution might be the best for one type of use case but not work well in another. 

I rate SAP S4HANA an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director Enterprise Applications and eBusiness at a retailer with 5,001-10,000 employees
Real User
Top 10
Simple configuration, plenty of features, but support could be better
Pros and Cons
  • "The most valuable features of the Oracle E-Business Suite are best practices, built-in processes, and easy configuration. Plenty of system functionality and customization."
  • "Oracle has improved a lot because Oracle E-Business Suite is quite outdated. Oracle built the Oracle Fusion platform and it has many improved processes. We registered a few enhancements requests, but it's a very long bureaucratic process with Oracle. It doesn't make any sense to communicate with Oracle about what changes should be made to the system."

What is our primary use case?

Oracle E-Business Suite was used for the finance department. In departments, such as account payables, receivables, cash management, treasury, procurement used it. Additionally, the company purchased Oracle Purchasing for the procurement module and Inventory module. They used a separate solution called Oracle Hyperion.

What is most valuable?

The most valuable features of the Oracle E-Business Suite are best practices, built-in processes, and easy configuration. Plenty of system functionality and customization. 

What needs improvement?

Oracle has improved a lot because Oracle E-Business Suite is quite outdated.   Oracle built the Oracle Fusion platform and it has many improved processes. We registered a few enhancements requests, but it's a very long bureaucratic process with Oracle. It doesn't make any sense to communicate with Oracle about what changes should be made to the system.

We had feedback from Oracle, however, it takes years to implement any new feature that is requested.

For how long have I used the solution?

I have used Oracle E-Business Suite for approximately 10 years.

What do I think about the stability of the solution?

Oracle E-Business Suite is not stable because it required a lot of patches. Initially, it was we were installing a lot of patches for different functionality. They have a good knowledge base, which was helpful.

What do I think about the scalability of the solution?

I have found Oracle E-Business Suite scalable. You can purchase additional licenses and databases.

How are customer service and support?

I would rate the technical support of Oracle E-Business Suite a two out of five.

Which solution did I use previously and why did I switch?

I have worked with Microsoft MyVision, which is now known as Microsoft Dynamics. Microsoft MyVision. is for small businesses and Oracle is for large companies.

How was the initial setup?

Nothing is simple with Oracle. The initial installation was not easy but manageable and took a couple of days to complete.

What about the implementation team?

We jointly did the implementation with an integrator.

The maintenance and support are done by a special team of six analysts. It's a corporate system, you cannot leave it alone.

What's my experience with pricing, setup cost, and licensing?

I have found the solution overall to be expensive. There are additional fees on top of the standard license.

What other advice do I have?

I rate Oracle E-Business Suite a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
ERP
June 2022
Get our free report covering SAP, and other competitors of Microsoft Dynamics SL. Updated: June 2022.
610,336 professionals have used our research since 2012.