What is our primary use case?
Most of the applications and items that I have been working on have been on Micro Focus.
What is most valuable?
It goes well if you have the operational test station in place, and you have network automation. then it can be used more efficiently and more extensively. Micro Focus tools are mature tools, that are well developed. When compared with SolarWinds, it is more user-friendly, and tasks can be completed more quickly. To work on the application, no special skillsets are required. It is something that could be learned. They have a large community and training videos available online.
What needs improvement?
When compared to other automation tools that are available in the market, more can be done to improve this solution. For example, the backup configuration every network automation tool should have. Also, you need an optional test station to define the level one and level two flows. Level one administration task can be defined in Micro Focus Network Automation but it could be more simplified. It works well when it is integrated with Operation Orchestration. It could be a built-in feature in Micro Focus versions, where you can do the same task features that are in the Operation Orchestration, from a network management perspective.
For how long have I used the solution?
I have been working with Micro Focus for more than ten years. I have not used Micro Focus Network Automation very much. I have used it with some of the customers who have Network Automation. I have completed a couple of implementations, as well as basic configuration and administration.
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What do I think about the stability of the solution?
It's a stable solution. I don't have an issue with the stability of Micro Focus Network Automation
What do I think about the scalability of the solution?
Micro Focus Network Automation is a scalable solution, as are most of the Micro Focus tools. Scalability is not an issue with Micro Focus. As it is a mature tool they have already factored in scalability.
How are customer service and support?
Technical support is good. If it's used as an IT operation management solution, it will have the same premium platinum feel and support. As a result, it applies to all Micro Focus application support.
Which solution did I use previously and why did I switch?
I have worked on the IT operation managing application, as well as NOM (Network Operations Management), and the APM Operations Bridge Suite. I've never worked with a security application, ALM, or any security tools. I only work with the item application management, which is specific to Operations Bridge, Network Management, and Service Management. In regards to Micro Focus, I have worked with Cloud Automation, Server Automation, and Cloud Optimizer.
How was the initial setup?
The initial setup is satisfactory. It's not difficult or complicated, but it's also not simple.
What's my experience with pricing, setup cost, and licensing?
Pricing is reasonable, but if you compare it with other network Operation Management tools that are available on the market, it's expensive. Recently people are using more manage engine products for network management. These products are less expensive, but only a few features can be added. It has sufficient features when you compare it.
What other advice do I have?
I would definitely recommend this solution. They are very mature tools, Micro Focus applications, ITOM, and Network Management, for example, are mature products that I have worked with. The degree of customization available in these applications compared to other applications may not have the same level of exposure or be as customizable. It's a good product, I would rate Micro Focus Network Automation an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner