Long View’s Service Desk offers tailored user support solutions including Deskside support of office and field locations, Remedy as a Service (RaaS), and ITIL training for IT Service and/or Help Desk environments. We’re actively involved, both locally and internationally, with the Help Desk Institute (HDI) – a globally recognized IT support and service association. Our End User Experience team leads have training in communications, service delivery, Microsoft technologies, and other service areas, enabling them to provide the best possible end user experience for our clients.
| Product | Market Share (%) |
|---|---|
| Long View | 3.3% |
| Capgemini Outsourced Digital Workplace | 10.0% |
| Dell IT Service Desk | 6.9% |
| Other | 79.8% |
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