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Kofax Insight OverviewUNIXBusinessApplication

Kofax Insight is #4 ranked solution in top Process Mining tools and #22 ranked solution in top Business Intelligence Tools. PeerSpot users give Kofax Insight an average rating of 8 out of 10. Kofax Insight is most commonly compared to Microsoft BI: Kofax Insight vs Microsoft BI. The top industry researching this solution are professionals from a computer software company, accounting for 34% of all views.
What is Kofax Insight?

Kofax Insight delivers unique analytics and process intelligence capabilities to monitor, analyze and help you optimize your operational business processes to ensure compliance, reduce risk and provide unprecedented insights that help you achieve operational excellence. Insight is the only process intelligence platform solution platform that combines process discovery, monitoring and analysis with rich business intelligence, analytics and data integration tools in a single, unified solution to allow users to rapidly achieve in-depth visibility and understanding of their business process operational performance and compliance. This unique integration of process and business intelligence helps organizations understand, analyze, and gain an unparalleled view of their business processes through the lens of their clients and customers.

Kofax Insight was previously known as Insight.

Buyer's Guide

Download the Business Intelligence (BI) Tools Buyer's Guide including reviews and more. Updated: January 2022

Kofax Insight Customers
Infosys,HMI, krungsri, Cegeka
Kofax Insight Video

Kofax Insight Reviews

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Levent Dincer
Deputy General Manager at a tech services company with 51-200 employees
Real User
Top 10
Easy to manage and archive with a straightforward setup
Pros and Cons
  • "The initial setup is straightforward."
  • "It would be ideal if there were some standard forms that could be customized."

What is most valuable?

The solution is easy to manage. It's very easy to scan and easy to archive what is scanned.

After digitizing the documents, it is very easy to reach archived documents. 

The solution is now able to translate to Turkish, which is quite helpful.

The initial setup is straightforward.

What needs improvement?

The user interface could be improved further.

It would be ideal if there were some standard forms that could be customized. 

We find out customers need more indexing solutions for applications and scanned documents.

It would be ideal if there were more language options for the solution.

For how long have I used the solution?

I've been using the solution for eight years.

What do I think about the stability of the solution?

I'm not sure about the stability. I've never heard complaints from clients in relation to having to deal with bugs or glitches. It's my understanding that it's okay.

What do I think about the scalability of the solution?

I'm unsure about the level of scalability the solution can provide. It's my understanding that they made changes to the scalability of their products this year. I have yet to try to scale them.

We have five different clients using this solution. Some of them are in the electricity distribution industry.

How are customer service and technical support?

We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have trouble problem solving on a customer's behalf.

How was the initial setup?

The initial setup isn't complex. It's pretty straightforward.

What about the implementation team?

At the beginning of projects, our clients usually reach out to us to assist with the set up. Within a few months, typically, they can begin to handle things themselves.

What's my experience with pricing, setup cost, and licensing?

The solution is not cheap. It is a bit pricey, and therefore more suited towards larger companies. They could improve their licensing to make it more affordable and/or to give more options.

What other advice do I have?

We're a partner. We offer this solution to our clients.

If a company is quite sizable, we'd advise that they use this solution. However, it's not a product that is suitable for small companies. It's not an inexpensive solution. Often smaller organizations are working with constrained budgets and, if that's the case, this wouldn't be the best option. For small companies, we often suggest our own software, which is a lighter, less expensive option.

Overall, I'd rate the solution eight out of ten. If they had better licensing to make it more affordable for smaller companies, I'd rate them a bit higher.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner