What is our primary use case?
We use it to automate role changes for users to add or move them from groups in an automated fashion based on their job code.
We're one version behind the latest one. There were some reasons they didn't want to go next.
How has it helped my organization?
For each job code, we go through and determine the access they're supposed to have to the system. Based on that job code, we use the query tool and say that anybody who is in this job code gets these groups added to them, or conversely, if they change job codes, it removes the ones that they shouldn't have and adds the one they should. That runs every night, and the next day, everybody has the job codes they're supposed to have.
What is most valuable?
The Automate feature is most valuable.
What needs improvement?
I'd like to see it be able to do more than just groups. I'd like it to be able to do some things with email distribution lists as well. It can do that, but there were a few things that were limiting. It was difficult to get it set up, particularly with Azure in the cloud. I'd like that to be a little bit smoother.
I'd like to see a better user interface. It works, but it is clunky. There should be better import and export of LDAP queries and better management tools.
We've got a ton of groups, and it does take quite a while to do nightly processing. This is something that definitely needs improvement.
For how long have I used the solution?
I have been using this solution for about four years.
What do I think about the stability of the solution?
It is very stable. I did have one issue with a version a couple of versions ago, but since then, there have been no problems at all.
What do I think about the scalability of the solution?
We've got so many groups, and it does take quite a while to process. It takes about six to seven hours to do its nightly processing. This is something that definitely needs improvement.
We have about 6,000 users. I am directly responsible for up to 2,000 people, but there are other people in my department who are doing other pieces.
It is being used for all our Active Directory users. So, we couldn't really expand it more. Every time we get a new employee or new job role, we have to set it up for that. So, it is basically pervasive. We've got it for all of our users. Over time, its usage will probably increase just because of the number of roles and types of things we have to do with it.
How are customer service and support?
Their technical support is very good. I've called them a bunch of times. They're able to help. I would rate them a five out of five.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did not use a different version, and I didn't switch. It was a new company that I joined, and they were already using the product.
How was the initial setup?
It was pretty simple. I would rate it a five out of five in terms of the overall experience. It was really good.
The actual deployment took about an hour. Our implementation strategy was to implement it for our multi-domain and cloud-connected infrastructure.
What about the implementation team?
We did it in-house. They were on the line to help us as well.
Its deployment is a one-shot thing. Its maintenance is on an ongoing and daily basis, but that's more because of our processes and procedures. It is not really related to maintaining the product. It is related to doing and changing the things for the automation that we're trying to achieve. For the product itself, very little maintenance is required. We've got a large organization, and there are about two full-time people for it.
What was our ROI?
We have seen a return on investment, but I don't have details on that.
What's my experience with pricing, setup cost, and licensing?
It is on a yearly basis, and it has the product license fee and the support for it. So, there is the licensing fee, and there is the annual maintenance that includes the support. I don't remember exactly, but we're probably paying somewhere in the neighborhood of $20,000 to $30,000 for it per year. We've got a pretty large implementation of it, and for the amount that we do, it is a pretty good deal. I would rate it a four out of five in terms of pricing.
What other advice do I have?
Make sure it covers all the functions that you need to do. It is a good product, but just make sure it is actually covering what you need to do because there are some things it doesn't do.
I would rate it a nine out of ten.
Which deployment model are you using for this solution?
On-premises
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.