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CIO at Esys
Reseller
Top 20Leaderboard
Empowered internal activity with multi-modal functions and cost reduction
Pros and Cons
  • "I have seen many cases of reduced costs and working hours."
  • "I do not have a special recommendation for improvement."

What is our primary use case?

I have been using Google Gemini as a general conversation tool with multi-modal functions like AI OCR.

How has it helped my organization?

The main purpose of using the solution is to enhance internal activity and productivity. I have seen many cases of reduced costs and working hours.

What is most valuable?

I like Google Gemini because of its multi-modal function. The main purpose of using the solution is to enhance internal activity and productivity. I have seen many cases of reduced costs and working hours.

What needs improvement?

I do not have a special recommendation for improvement. It works well for my business.

For how long have I used the solution?

I have been using Google Gemini since its release.

What do I think about the stability of the solution?

I rate the stability as ten out of ten.

What do I think about the scalability of the solution?

Google's scalability is excellent due to its rich infrastructure. I have no concerns about its scalability.

How are customer service and support?

I do not have an opinion about Google customer service because I have never asked for support.

How would you rate customer service and support?

Neutral

How was the initial setup?

Using Google is not so easy because Google Cloud environments are a little tricky. However, there is no major issue.

What was our ROI?

The main purpose of using the solution is to enhance internal activity and productivity. I have seen many cases of reduced costs and working hours.

What's my experience with pricing, setup cost, and licensing?

The pricing is very good, not expensive, and offers a reasonable price.

Which other solutions did I evaluate?

I have experience working with OpenAI and Google API.

What other advice do I have?

I rate the overall solution as eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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PeerSpot user
Luís Silva - PeerSpot reviewer
Chief Technical Lead at Human Code
Real User
Top 5
Tool proves competitive with cost-effectiveness and speed while benefiting decision-making and integration capabilities, but shows room for enhancing creativity and handling large data contextually
Pros and Cons
  • "Google Gemini has the best combination of scalability, costs, performance, and accuracy."
  • "There are scalability issues, and they are all related to what you can do within that context window of a million tokens."

What is our primary use case?

I am aware of Google Gemini translation tools, but I haven't used them. They don't impact my work as all my work is done in English, so I don't need any kind of translation.

I've been using the API model of Google Gemini to do integrations. I use the tool to make decisions on the next step through the API to Google Gemini, which helps make my software smarter. I can make decisions based on what kind of information I need to extract and parse. Based on Google Gemini, I make my software easier to integrate and easier to make decisions, because I don't have to think about all the details. I just focus on what is important for me.

What is most valuable?

There is another benefit in that Google Gemini is highly competitive from a cost perspective. The cost per token is very competitive. It's not the best - the Chinese models such as DeepSeek are better, but I can't use them. From a cost perspective, between European and United States options, Google Gemini is very competitive.

It's not only its cost, it's also very performing. The time it takes to process the prompts and context information is very fast. It's one of the fastest models in the market. That's another advantage. There are other models which are also very good in quality but not as fast, such as Anthropic Claude. Google Gemini currently has a very good balance.

The AI capabilities of Google Gemini are a multi-modal LLM which allows me to pass documents, images, and texts in the same prompt. Being multi-modal makes my life easier. I don't have to translate information before I can work with it. Google provides free tools to test scenarios, which speeds up development and reduces costs. It's a very fast and accurate model with quality responses.

What needs improvement?

There's a new release every two months and it's very fast. I would say that they should keep increasing the context size of information that we can provide. Going from 1 million to 10 million would be fantastic. The context size and improving creativity without hallucinating is very difficult to do, but I expect them to achieve that. I expect them to be more creative but still control the amount of hallucination.

For how long have I used the solution?

The tool just works as expected.

What was my experience with deployment of the solution?

The tool just works as expected.

What do I think about the stability of the solution?

The tool just works as expected.

What do I think about the scalability of the solution?

The biggest blocker for scaling is the context size. If you want to grow the amount of information that you want to insert into the model before you provide an answer, you have to use different techniques. The context window is always a limitation. There are techniques which help you to address those limitations, retrieve augmented generation, RAG, and Kada. That's where the problems are too complex, and you have to find ways to handle the scale of the problem. There are scalability issues, and they are all related to what you can do within that context window of a million tokens.

Regarding ease of scaling, I would rate it a six.

How are customer service and support?

So far, it has been perfect, deserving a rating of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used OpenAI, specifically the GPT-3 Mini and other models from OpenAI, including ChatGPT. I have also used the Anthropic model called Sonnet.

How was the initial setup?

It is very easy to set up as it's a well-thought tool for developers.

What about the implementation team?

You create your own application and your application can use Google Gemini by calling directly the Google Cloud. You don't have to worry about development, and concerning the Gemini tool, you don't have to worry about having multiple environments for development, quality and production. You just use a single one.

What was our ROI?

There is a free layer which you can use as a developer, using the Google AI Studio tool. For some of the models it's actually free. It doesn't cost anything, but once you get to production scenarios in which you have to use the API, you have to pay. If you're using the APIs to make calls for automatic scenarios of data analysis, then you have to pay. It's very competitive. In a scale of one to ten in the market, I would rate it probably a seven or eight.

What's my experience with pricing, setup cost, and licensing?

If ten is expensive and one is free, I would rate it a three or four.

Which other solutions did I evaluate?

Google Gemini has the best combination of scalability, costs, performance, and accuracy. These things evolve very fast, but currently, on these four vectors, I believe it's very competitive and the combination of these four is better than any other that I'm aware of.

What other advice do I have?

To hallucinate is when the model lies to you. Sometimes the responses are lies because it starts to imagine things which are not real. That's a hallucination. It's similar to being on drugs. I would rate Google Gemini as an eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Senior Consultant at a outsourcing company with 201-500 employees
Real User
Top 20
Search capabilities improve specific queries despite occasional outdated responses
Pros and Cons
  • "The most beneficial aspect of Google Gemini for me is that it's able to do searches much better."
  • "When I have reached out to Google Support, it's been very limiting. I would rate Google at about a five."

What is our primary use case?

I use Google Gemini for summarizing content and troubleshooting; it has helped script and build apps. That's really what I've used it for.

What is most valuable?

The most beneficial aspect of Google Gemini for me is that it's able to do searches much better. The best way to describe it is that it's much more intensive and much more specific.When I do a Google search and look for something, I have to weave through responses, and specifically on certain areas where I've done several searches, it's difficult to update queries to make them better.

What needs improvement?

Areas that could be improved with Google Gemini include more up-to-date content, more flexibility, and quicker responses. This is probably everyone's complaint. If you start using some AI tools quite a bit, they can get a little slower.

For how long have I used the solution?

I have dealt with Google Gemini for two years.

How are customer service and support?

When I have reached out to Google Support, it's been very limiting. I would rate Google at about a five.All the factors play a role; it's tier one, someone getting a hold of you and then maybe the right person as well. Microsoft has done better, though they're not great at it, but they seem to be more responsive.

How would you rate customer service and support?

Positive

Which other solutions did I evaluate?

The main differences between Google Gemini and some of the other similar products lie in the model and the responses. My favorite so far is ChatGPT; I seem to have the most success there and I prefer the answers. But there are certain limitations.I sometimes go back and forth; when I'm specifically dealing with Microsoft stuff, I go straight to Copilot and ask a question there. I have noticed that even there I'll get some outdated answers versus ChatGPT. When it comes to scripting, I have used others besides Google Gemini, and my experience so far is that I would prefer using ChatGPT over the three options. Among ChatGPT, Google Gemini, and Copilot, I'm probably most of the time leaning on ChatGPT.

What other advice do I have?

I would recommend Google Gemini to others. I would rate Google Gemini 8 out of 10 overall.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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