What is our primary use case?
We have high-IO SQL workloads. We have over 200 SQL Servers for our flagship platform so we definitely need compute, storage, network, all of that in one, that's going to perform under pressure.
We're using AFF A700s, which at the time we got them, were the latest and greatest of all-flash storage. The Cisco UCS portion that we're using are M5s and M4s. They were top of the line when they were released, as well.
We're looking for low-latency and high-compute, and that's what FlexPod gives us.
How has it helped my organization?
We have an overnight production run. We take a bunch of files from some of our clients and mash them around and throw them into the databases, and then processes them in SQL. We've been able to reduce that run-time, just by upgrading the UCS portion, by 20 percent in the past year.
We've implemented a lot of initiatives over the past five years, but bringing in SSD was the big one. Then we added more controllers and updated UCS hardware. Those are all steps that have enhanced our application performance. This year, we also adopted SnapCenter, which is a NetApp product, and that has increased the reliability and efficiency of our backups as well.
UCS has also reduced our data center costs. We had HP machines, which took up the better part of 2 racks. Bringing all that into a UCS chassis, with the FlexPod solution, has reduced power use and it has reduced physical footprint and has cleaned up our racks. We have easily saved over 50 percent physical space.
What is most valuable?
One of the most valuable features is the interoperability between the devices, between the Cisco, NetApp, and VMware. That's always nice.
The supportability is also good, the fact that we can call one vendor and they'll help us. We don't need to call our vendor, Softchoice. We could call NetApp and/or Cisco and/or VMware, and they would all help us. We wouldn't be pushed away to the sides. They're not going around blaming people. The solution is sold as-is and it's supported by the three parties. They have to support it, and that's nice.
The solution’s validated designs for major enterprise apps are also extremely important in our organization. We don't always have time to research products and solutions ourselves. By going with a validated design, we're assured that it's the latest and greatest. It's supported by the three major vendors that we deal with. That's not really something we could find with other vendors, although, to be fair, we haven't looked around.
What needs improvement?
I'd like them to bring back the GUI for NetApp ONTAP. They changed the interface in version 9.8, and it's not great. In 9.9 they've tried to make it better, but its still as useful as 9.7 and before.
For how long have I used the solution?
We've been using FlexPod for about eight years.
What do I think about the stability of the solution?
It's extremely stable.
The way that we have NetApp built, with HA, it provides redundant workloads. The storage failover is pretty transparent, so when there is an outage, none of our workloads is affected. It's proven and tested. They throw the term "non-disruptive" around a lot, and it actually is non-disruptive. Obviously, I was hesitant when I read that, and I wanted to test it for myself. But I've personally been involved in some of the storage work that's been done over the past two years, and I can agree that when NetApp says it's non-disruptive, it is, in fact, not-disruptive.
What do I think about the scalability of the solution?
Over the years we've expanded our FlexPod, our NetApp nodes, from four to six.
It's scalable. If we need capacity, if we need to scale up we can purchase new blades and have more powerful CPU and RAM. If we need to scale out and have more space, it's pretty flexible. Whether we need to do storage, compute, or network, they are all components that we can just purchase and hook in.
How are customer service and support?
NetApp has definitely been there for us. They're a good partner of ours. We also use our third-party vendor called Softchoice. They're our primary support guys and we go to them first, and then they will open a ticket with Cisco or NetApp or VMware, if necessary. When it comes to NetApp, when we have needed help their support has helped us. The unified support for the entire stack is extremely important. The fact that we can just call one vendor and get support on it is a huge bonus.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
NetApp has been with our organization since before I started working here, although back then it wouldn't have been a FlexPod solution. It would have been a piecemeal solution of HP and NetApp.
What's my experience with pricing, setup cost, and licensing?
It's expensive, but when you want entreprise services and support you pay for what you get.
What other advice do I have?
We still require the proper skills and the proper people in place to manage it. It's still a network. It's still storage. It's still virtualization. I wouldn't consider it a small-office type of solution. It's definitely a data center or enterprise-level solution. But it is a little bit simpler than if we were to piece together the solution ourselves with other vendors. If we were to get an HP and build ourselves a NAS, for example, or even if we would get something that's not supported the way that our FlexPod solution is, it could be more complicated.
I don't think the solution has saved our organization in terms of capital expenditures because we do upgrades, either because we need space or because we need compute, every year. But I wouldn't say that's a bad thing either. It's not like we have drastic spending. It's a matter of trending. If the business is doing well and the application and the platform are doing well because we're onboarding more clients, we need more compute and storage.
Which deployment model are you using for this solution?
On-premises
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