A stable solution with excellent features and a helpful technical support team
Summary
I use Cyware Cyber Fusion for our cyber fusion centers because it offers strong features compared to other tools. However, the pricing should be reduced. Before choosing Cyware, I evaluated and previously worked with Cortex.
Pros
"The technical support team is helpful."
Cons
"The prices must be reduced."
What is our primary use case?
We use the solution for cyber fusion centers.
What is most valuable?
The product has a lot of strong points compared to other tools.
What needs improvement?
The prices must be reduced.
For how long have I used the solution?
I have been using the solution for one year. I am using the latest version of the solution.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
In my company, three to five administrators are using the tool. I rate the tool’s scalability a nine out of ten.
How are customer service and support?
The technical support team is helpful.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have worked with Cortex.
How was the initial setup?
The installation of the product was very easy compared to its competitors. We need a couple of hours to a couple of days for the installation. We maintain the solution. The vendor also has a customer success manager for each project.
What's my experience with pricing, setup cost, and licensing?
The solution is not expensive, but it is not cheap. I rate the pricing a six out of ten.
Which other solutions did I evaluate?
I evaluated Cortex before choosing Cyware.
What other advice do I have?
Generally, administrators use the solution. End-users can use the tool with some added privileges. It depends on the design. I recommend the solution to others. Overall, I rate the tool a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.