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Zingly.ai vs Zoho CRM Plus comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 5, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zingly.ai
Ranking in Customer Experience Management
15th
Average Rating
9.0
Reviews Sentiment
6.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Zoho CRM Plus
Ranking in Customer Experience Management
13th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Customer Experience Management category, the mindshare of Zingly.ai is 1.0%, up from 0.3% compared to the previous year. The mindshare of Zoho CRM Plus is 1.1%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Mindshare Distribution
ProductMindshare (%)
Zoho CRM Plus1.1%
Zingly.ai1.0%
Other97.9%
Customer Experience Management
 

Featured Reviews

Srivathsanr R. - PeerSpot reviewer
Head Of Business Finance at Zensar Technologies
Customer journeys have been transformed and sales teams manage client relationships more effectively
I feel that everything is all right as per our organization's requirements regarding Zingly.ai. However, something that could be improved is the learning curve; it could be more user-centric because it can be difficult for someone who is not from a technical background. About eight months back, we introduced Zingly.ai to our sales team. As they are not from the technical team, they found it very difficult to understand due to their non-technical background. When we arranged knowledge transfer sessions for them, they struggled. However, we ensured that our technical personnel provided simple demos and guided them through how to use the platform. Apart from that, I don't feel that there is any problem; everything is all right.
JO
Chief Information Officer at granistr
Efficiently managing prospects and communications with seamless API and integration solutions
Zoho CRM Plus is simple, easy to manage, and includes ready-to-use integrations. We use API, which connects to Google Maps Business solution, allowing us to find prospects from any country using this integration. We manage all our operations regarding marketing and deals prospect management, which saves a lot of workplaces.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zingly.ai has positively impacted my organization by automating repetitive customer interactions, reducing support workload, improving agent productivity, and enhancing customer satisfaction."
"Zingly.ai has positively impacted our organization by significantly increasing the sales conversation capacity, raising it by 300%."
"The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process."
"Zoho CRM Plus significantly enhances our customer satisfaction, which aligns with our goal of improving solutions for customer relations management."
"The product has valuable stability features."
"The tool is a simple solution that is easy to use. It helps with team collaboration."
"The tool's most valuable features are sales module, pipeline, accounts, and reports analytics. It is a flexible solution. Our teams are more organized and well-informed about any deal movements. Additionally, the reports generated are critical for management, keeping them aware of what is happening at various business levels."
"My advice is to use Zoho CRM Plus because it deserves a rating of nine."
"The tool's features and performance are good."
"Zoho CRM Plus is simple, easy to manage, and includes ready-to-use integrations."
 

Cons

"Zingly.ai should improve by adding more third-party integrations and enhancing reporting customization."
"However, something that could be improved is the learning curve; it could be more user-centric because it can be difficult for someone who is not from a technical background."
"There is no single platform that can streamline everything effortlessly, which makes our setup complex."
"Zoho CRM Plus needs to have more detailed reports."
"Zoho CRM Plus needs improvement on mobile app functionality. HubSpot and Salesforce CRMs are more feature-rich and have greater functionalities than Zoho CRM Plus."
"Zoho Desk would benefit from being a multi-tenant tool, which is crucial for service providers with a large customer base."
"Data quality controls or some sort of tools could be improved. The aspect of data validations could be enhanced."
"We have faced issues with Zoho CRM Plus' technical support and integrations. Its technical support is not seamless."
"Zoho CRM Plus's UI could be more user-friendly."
"Zoho CRM Plus's configuration process could be improved."
 

Pricing and Cost Advice

Information not available
"The tool's pricing is moderate, and licensing costs are yearly."
"I rate the solution's pricing a three out of ten. It is very affordable."
"It is an affordable product."
"The tool's pricing is competitive and unbelievable. Its licensing costs are yearly."
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909,153 professionals have used our research since 2012.
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Zingly.ai?
My experience with Zingly.ai's pricing, setup cost, and licensing is that it follows an enterprise-focused pricing model rather than a self-service subscription model. Pricing is generally customiz...
What needs improvement with Zingly.ai?
Zingly.ai should improve by adding more third-party integrations and enhancing reporting customization. Increasing market awareness is also essential because more training resources, case studies, ...
What is your primary use case for Zingly.ai?
My main use case for Zingly.ai is that customer support teams, customer success teams, contact centers, sales teams, and financial institutions, including healthcare organizations can use it. Organ...
What needs improvement with Zoho CRM Plus?
Zoho Desk ( /products/zoho-desk-reviews ) would benefit from being a multi-tenant tool, which is crucial for service providers with a large customer base. Additionally, better integration support a...
What is your primary use case for Zoho CRM Plus?
I use Zoho CRM Plus ( /products/zoho-crm-plus-reviews ) to manage customer records and track the journey from prospects to customers. It involves using different pipelines for various products, sim...
What advice do you have for others considering Zoho CRM Plus?
My advice is to use Zoho CRM Plus because it deserves a rating of nine. It has improved tremendously since 2017 and is now comparable with top CRM solutions like Salesforce ( /vendors/salesforce )....
 

Overview

Find out what your peers are saying about Zingly.ai vs. Zoho CRM Plus and other solutions. Updated: August 2026.
909,153 professionals have used our research since 2012.