WorkFusion vs vCenter Orchestrator comparison

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vCenter Orchestrator

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Executive SummaryUpdated on Dec 17, 2024

vCenter Orchestrator and WorkFusion compete in the automation and virtualization category. vCenter Orchestrator appears to have the upper hand in virtualization capabilities, while WorkFusion excels in document processing and machine learning integration.

Features: vCenter Orchestrator is recognized for strong virtualization capabilities, workflow creation, and integration with VMware products. It supports efficient storage management and scalability. WorkFusion is noted for its cognitive and machine learning features, advanced document processing, and customizable APIs, making it a top choice for automation tasks.

Room for Improvement: vCenter Orchestrator users seek better integration with non-VMware products, a more intuitive interface, and competitive pricing. Complex workflows and cloud service integration are areas needing attention. WorkFusion is considered complex by some users, necessitating a user-friendly interface, improved OCR capabilities, and flexible infrastructure requirements. Its pricing is also a concern.

Ease of Deployment and Customer Service: vCenter Orchestrator is favored for on-premises deployment and is considered stable in such environments. WorkFusion offers deployment flexibility, supporting both on-premises and hybrid cloud, though it requires more technical expertise for setup. Customer service for both is generally well-received but vCenter Orchestrator users note the need for quicker support response.

Pricing and ROI: vCenter Orchestrator is seen as costly, particularly with its subscription model, but offers substantial ROI for medium to large enterprises leveraging its virtualization features. WorkFusion also faces pricing criticism compared to other automation solutions, yet provides ROI through its scalability and feature set, appealing to enterprises seeking advanced automation.

To learn more, read our detailed WorkFusion vs. vCenter Orchestrator Report (Updated: June 2025).

WorkFusion vs. vCenter Orchestrator

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

vCenter Orchestrator

Ranking in Process Automation

7th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkFusion

Ranking in Process Automation

12th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (9th), Intelligent Document Processing (IDP) (8th)

Mindshare comparison

As of June 2025, in the Process Automation category, the mindshare of vCenter Orchestrator is 0.2%, down from 0.4% compared to the previous year. The mindshare of WorkFusion is 0.5%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Gerhard Gmelch

IT architect endpoint at Rohde & Schwarz

Enhance automation efficiency with cost-effective graphical workflow design

I use vCenter Orchestrator for automation purposes, specifically to run automation workbooks The most valuable features are the graphical UI for designing the workflows and the interfaces that come out of the box. Additionally, it is included in the VMware Vitalization Stack, which means there…

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Arijit-Ghosh

Intelligent Automation SME at a financial services firm with 10,001+ employees

Cloud platform orchestrates business processes with AI capabilities

I find the capabilities that a normal orchestrator should have to be valuable in WorkFusion. The WorkFusion 10 cloud-based platform is different from the earlier on-prem version, WorkFusion 9. The platform now includes auto machine learning and AI capabilities. We haven't used these extensively, but they are a nice feature they are working on. The platform remains stable with well-designed processes, despite being a complex and technical tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is very stable. I have been using vCenter Orchestrator from version three now to six plus."

"I find that managing all my vCenters from one console is the most valuable feature."

"The most valuable feature is how easy it makes it to manage the VM."

"The DRS feature from VMware is very valuable to us because it balances workloads."

"The implementation phase for vCenter Orchestrator was easy."

"The backup and recovery times are very quick."

"Technical support is helpful."

"Snapshots and similar features were managed well."

More vCenter Orchestrator pros

"We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution."

"A helpful feature is the analytics capability within WorkFusion. The analytics dashboards, i.e., their Tableau dashboards, are really helpful for building a business activity monitoring layer. These are very visible to senior management and stakeholders, who can see and know what is happening within processes. They can see what benefits are getting delivered as processes, either ;daily, weekly, monthly, or quarterly. It is easy for stakeholders or senior management to understand the value for the money that they are spending."

"It is useful that WorkFusion provides the entire infrastructure, which allows me to focus on writing code without worrying about maintenance."

"The cognitive features of this solution are good."

"It is useful that WorkFusion provides the entire infrastructure, which allows me to focus on writing code without worrying about maintenance."

"The Control Tower enables us to create and use workflows. It helps us run processes. There are a lot of small features, but the Control Tower is a very good feature, wherein we can create bots and schedule them as well as create different instances of them to run in different regions."

"The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields."

"This solution has great document recognition capabilities."

More WorkFusion pros

Cons

"The licensing is expensive and should be improved."

"It is too expensive. One of the main issues is the price."

"Mainly VMware integrates with other products, but there is no easy way to link with other products from a different vendor. We can integrate with other products from the same vendors fairly well, but if they could make it so integration is easier with other vendors, that would really help."

"When the SSO certificate needs to be renewed, the upgrading and testing are quite complicated."

"The scalability option provided by the solution is an area with certain shortcomings where improvements are required."

"I would like to see more automation added in the future."

"I would like to see, from within the Web Console, being able to define the project and custom templates per user; almost like how CloudSpec has approached the solution."

"The solution’s pricing and integration could be improved."

More vCenter Orchestrator cons

"I would rate the stability as four out of ten. I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues."

"This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs."

"One of the issues that we are facing here in China, is that we cannot access the material for training because it is on YouTube. In China, we do not have access to YouTube."

"There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk."

"I would like it if they provided a more detailed roadmap in terms of where they are going with the product. As we are trying to make decisions about the things that we are going to do to try to augment our capabilities, we could know whether they are thinking about the same things or not."

"The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines."

"The solution is not user-friendly, this is something they should improve."

"Where it can be improved is the speed. I built two bots, one with WorkFusion and the same thing with Python. My feeling was that the speed at which Python did things, how fast it did them, was quite cool. It was faster."

More WorkFusion cons

Pricing and Cost Advice

"The solution is a bit expensive."

"Our licensing is on a yearly basis. We pay for the license and then we pay the support every year."

"The product is expensive."

"vCenter Orchestrator could be more affordable."

"vCenter Orchestrator is an expensive solution."

"vCenter Orchestrator is a very expensive solution."

"We pay a yearly fee, based on our entries."

"The concept of hyper-convergence is smart. I don't know if it can be applied with less cost to be more affordable for small or medium-sized companies. The cost is a very important factor for it. We are currently depending on SAN storage. However, the hyper-converged solutions are depending on the storage within the hosts, such as vSAN in the VMware. It is a smart solution."

More vCenter Orchestrator pricing and cost advice

"In addition to the licensing fee, there is also an implementation cost for each use case and technical support costs."

"Find it online."

"My client is using RPA Express, which is available for them to use free of charge."

"We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."

"They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."

"I can't speak to pricing. It's a contract signed by upper management."

"As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."

"We are on an annual contract to use the solution."

More WorkFusion pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Financial Services Firm

15%

Government

12%

Manufacturing Company

Financial Services Firm

30%

Computer Software Company

15%

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about vCenter Orchestrator?

The stability of the product is very good.

What is your experience regarding pricing and costs for vCenter Orchestrator?

We're running a low-profile budget. This is not our main focus on investment technology, so we're trying to reduce costs due to the change from perpetual to subscription licenses.

What needs improvement with vCenter Orchestrator?

After the change from perpetual licensing to subscriptions, the cost model changed. We are considering alternatives since we lost the perpetual aspect, and support is changing.

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.

What needs improvement with WorkFusion?

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...

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Product Reports

Download vCenter Orchestrator product report

vCenter Orchestrator

May 2025

Download WorkFusion product report

May 2025

Overview

VMware vCenter Orchestrator simplifies the automation of complex IT tasks and integrates with VMware vCloud Suite components to adapt and extend service delivery and operational management, effectively working with existing infrastructure, tools and processes.

VMware

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

Beiersdorf Shared Services

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street