Totango Customer Success Management enable a culture of the customer with the Enterprise to Customer business growth strategy, where the customer is the focus of everything what employees do. Totango Customer Success Management offers two products:
Proactively address customer issues with real-time alerts linked to changes in customer health data. Make your engagements more targeted and personalised with easy customer segmentation.
Level up your task management capabilities with Zapbook. Access a single, tailored, and prioritised view of all of your crucial insights and action items for your customer portfolio.
Get access to customer behaviour on your product. Create and track custom product outcome journeys for customer segments to find and resolve downward trends in real-time.
Make informed decisions based on accurate predictions of customer churn possibilities and upsell opportunities fuelled by ZapScale’s 40-dimension AI model.
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