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Teamwork vs Zoho Desk comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Teamwork
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
3
Ranking in other categories
Project Management Software (30th)
Zoho Desk
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
21
Ranking in other categories
CRM Customer Engagement Centers (7th), Help Desk Software (10th)
 

Mindshare comparison

Teamwork and Zoho Desk aren’t in the same category and serve different purposes. Teamwork is designed for Project Management Software and holds a mindshare of 1.1%, up 0.9% compared to last year.
Zoho Desk, on the other hand, focuses on CRM Customer Engagement Centers, holds 3.1% mindshare, up 1.4% since last year.
Project Management Software Mindshare Distribution
ProductMindshare (%)
Teamwork1.1%
monday.com4.2%
Jira3.8%
Other90.9%
Project Management Software
CRM Customer Engagement Centers Mindshare Distribution
ProductMindshare (%)
Zoho Desk3.1%
Microsoft Dynamics CRM13.0%
Salesforce Service Cloud10.6%
Other73.3%
CRM Customer Engagement Centers
 

Featured Reviews

Ryan Beckstead - PeerSpot reviewer
Multimedia Services Administrator at Brigham Young University
A project management tool that helps to manage milestones and dependencies
We use the product to design online courses. It also helps us with media production and marketing.  Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports. The product is expensive. It needs…
JJ
Advisor at a tech services company with 11-50 employees
Efficient integration enhances customer insights and communication
The integration between Zoho CRM, Zoho Desk, and Zoho Projects is very good. One of the key features of Zoho CRM is the ability to record telephone calls using AI. The AI tool, Tele Zia, translates calls into bullet points, providing insights such as when to send emails or contact the customer based on previous conversations.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a very stable solution...The initial setup of Teamwork is easy."
"I recommend this solution; it is very good for simple projects."
"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."
"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."
"The most valuable feature of Zoho Desk is the parent and child task management feature."
"The ticketing feature is very easy to use, compared to other systems."
"The product is quite stable."
"You can use the solution anywhere, anytime, even on mobile phones, and it is capable of supporting a lot of users while remaining quite stable."
"The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool."
"Overall, I consider Zoho CRM to be one of the best CRMs in the market today."
"The most valuable feature of generating the ticket through the web form and for the e-mailers. So, if you are facing any issues, by the ticket, you can generate the issue in Google Test."
"The solution doesn't have any bugs."
 

Cons

"The product could be improved with more integrations and a mobile app."
"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."
"The product is expensive. It needs to have a more robust and customizable calendar."
"The product could be improved with more integrations and a mobile app."
"The solution needs to have more customization on alerts and notifications."
"Zoho Desk needs to be enhanced to support IT service management policies."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
"There is room for improvement in customer service and support. It could be more knowledgeable."
"Zoho Desk lacks lookup fields for the layouts."
"The solution should provide an option to autofill some values while creating tickets."
"The main concern is the pricing of Zoho Desk, as I consider it to be on the expensive side."
"There is room for improvement in terms of integration."
 

Pricing and Cost Advice

"We negotiate on pricing since we are a long-term user."
"My company makes annual payments towards the licensing costs of the solution."
"The solution costs INR 8400 per user."
"Price-wise, Zoho Desk is about 35 USD a month per user."
"The product costs $10 to $25 per user per month."
"The pricing is better than Zendesk. Zendesk charges in USD per user per month, whereas Zoho let us pay in Naira (Nigerian currency)."
"Zoho Desk's pricing is more flexible."
"Zoho Desk's cost is pretty much okay."
"The gap is limited, but it should limit the price back bracket so that most start-ups can use it most effectively."
"For what it does, it's quite cheap."
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Top Industries

By visitors reading reviews
Construction Company
12%
Comms Service Provider
12%
Manufacturing Company
7%
Wholesaler/Distributor
6%
Manufacturing Company
13%
Insurance Company
8%
Computer Software Company
8%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

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What do you like most about Zoho Desk?
The most valuable features of Zoho Desk are archiving queries and analytics.
What is your experience regarding pricing and costs for Zoho Desk?
The pricing in Brazil is complicated due to the high exchange rate, with one dollar equaling six reais. Altasnet has a favorable pricing from Zoho as an early account in Brazil, but current website...
What needs improvement with Zoho Desk?
Zoho Desk could be improved by making it multi-tenant, as it is currently not suitable for service providers with multiple customers. Additionally, Zoho Desk's potential would be fully realized wit...
 

Comparisons

 

Overview

 

Sample Customers

PayPal, eBay, Disney, Forbes, Microsoft studios, Spotify Vevo, Lenovo, HP, Honda
Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
Find out what your peers are saying about Atlassian, monday.com, Microsoft and others in Project Management Software. Updated: March 2026.
885,728 professionals have used our research since 2012.