Try our new research platform with insights from 80,000+ expert users

Teamwork vs Zoho Desk comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Teamwork
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
3
Ranking in other categories
Project Management Software (22nd)
Zoho Desk
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
21
Ranking in other categories
CRM Customer Engagement Centers (6th), Help Desk Software (8th)
 

Mindshare comparison

Teamwork and Zoho Desk aren’t in the same category and serve different purposes. Teamwork is designed for Project Management Software and holds a mindshare of 0.9%, down 1.3% compared to last year.
Zoho Desk, on the other hand, focuses on CRM Customer Engagement Centers, holds 2.4% mindshare, up 1.5% since last year.
Project Management Software
CRM Customer Engagement Centers
 

Featured Reviews

Ryan Beckstead - PeerSpot reviewer
A project management tool that helps to manage milestones and dependencies
We use the product to design online courses. It also helps us with media production and marketing.  Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports. The product is expensive. It needs…
Babatunde-Olugbode - PeerSpot reviewer
End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform
For me, the valuable features are related to customer engagement because I want to ensure I don't miss any customer inquiries, no matter the channel. For example, I haven't seen any other platform that consolidates all channels into one console. That's a valuable feature to me. Then there's the pricing, which is better than Zendesk. Zendesk charges in USD per user, per month, whereas Zoho let us pay in Naira (Nigerian currency). Zoho can also identify user locations, letting you leverage existing reviews. These are valuable features that many organizations have adopted Zoho Desk for. We can download the mobile app to see requests and respond from anywhere. It is one of the most improved applications and widely integrated systems I've worked with. You can virtually integrate it with almost anything, like Microsoft Teams and other data applications. The marketplace lets you find native integrations. For example, we have an organization that uses multiple systems and wants to ensure agents don't log in to multiple platforms to see emails. They have a native integration system that takes care of that and works seamlessly.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."
"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."
"It is a very stable solution...The initial setup of Teamwork is easy."
"Zoho Desk is very flexible, just like the other applications of Zoho."
"The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"The most valuable features of Zoho Desk are archiving queries and analytics."
"The most valuable feature of Zoho Desk is the parent and child task management feature."
"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."
"The deployment process is swift, typically taking just one day, and includes customization and automation setup."
"The product is quite stable."
 

Cons

"The product could be improved with more integrations and a mobile app."
"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."
"The product is expensive. It needs to have a more robust and customizable calendar."
"Zoho Desk could be improved by making it multi-tenant, as it is currently not suitable for service providers with multiple customers."
"It could be easier to link Zoho Desk and Outlook."
"The solution needs to have more customization on alerts and notifications."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
"There is room for improvement in terms of integration."
"The solution urgently needs improvement in the display's night mode. When we use the system for a long time, it's very stressful for our eyes. I also need to see improvements that can help to find the assets under a previous owner."
"Sometimes, the solution has some email issues in a new data center."
"I would want Zoho Desk to integrate Zoho CRM, Zoho SalesIQ , and Zoho Campaigns."
 

Pricing and Cost Advice

"We negotiate on pricing since we are a long-term user."
"My company makes annual payments towards the licensing costs of the solution."
"The solution is relatively cheap. However, there are additional licensing fees involved."
"Zoho Desk's pricing is more flexible."
"Zoho Desk is a cost-effective solution."
"The pricing is better than Zendesk. Zendesk charges in USD per user per month, whereas Zoho let us pay in Naira (Nigerian currency)."
"Regarding pricing, it's 35 USD per user a year and 45 USD per user a month. Under the price, I have access to all Zoho products since it all falls under Zoho One's package."
"The product costs $10 to $25 per user per month."
"Price-wise, Zoho Desk is about 35 USD a month per user."
"The gap is limited, but it should limit the price back bracket so that most start-ups can use it most effectively."
report
Use our free recommendation engine to learn which Project Management Software solutions are best for your needs.
865,295 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Computer Software Company
16%
Manufacturing Company
14%
Government
7%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Teamwork Projects?
Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports.
What needs improvement with Teamwork Projects?
The product is expensive. It needs to have a more robust and customizable calendar.
What is your primary use case for Teamwork Projects?
We use the product to design online courses. It also helps us with media production and marketing.
What do you like most about Zoho Desk?
The most valuable features of Zoho Desk are archiving queries and analytics.
What is your experience regarding pricing and costs for Zoho Desk?
The pricing in Brazil is complicated due to the high exchange rate, with one dollar equaling six reais. Altasnet has a favorable pricing from Zoho as an early account in Brazil, but current website...
What needs improvement with Zoho Desk?
Zoho Desk could be improved by making it multi-tenant, as it is currently not suitable for service providers with multiple customers. Additionally, Zoho Desk's potential would be fully realized wit...
 

Comparisons

 

Overview

 

Sample Customers

PayPal, eBay, Disney, Forbes, Microsoft studios, Spotify Vevo, Lenovo, HP, Honda
Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
Find out what your peers are saying about Atlassian, Asana, Microsoft and others in Project Management Software. Updated: August 2025.
865,295 professionals have used our research since 2012.