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Splunk Enterprise Security vs Splunk On-Call comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Enterprise Security
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
388
Ranking in other categories
Log Management (1st), Security Information and Event Management (SIEM) (1st), IT Operations Analytics (1st)
Splunk On-Call
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
IT Alerting and Incident Management (12th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Splunk Enterprise Security is designed for Security Information and Event Management (SIEM) and holds a mindshare of 7.1%, down 9.2% compared to last year.
Splunk On-Call, on the other hand, focuses on IT Alerting and Incident Management, holds 3.4% mindshare, down 4.8% since last year.
Security Information and Event Management (SIEM) Mindshare Distribution
ProductMindshare (%)
Splunk Enterprise Security7.1%
IBM Security QRadar5.2%
Wazuh4.6%
Other83.1%
Security Information and Event Management (SIEM)
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk On-Call3.4%
PagerDuty Operations Cloud11.0%
Opsgenie7.5%
Other78.1%
IT Alerting and Incident Management
 

Featured Reviews

Sathis-Kumar - PeerSpot reviewer
Senior Manager at Bank of America
Helps us detect cyber threats quickly and integrate multiple feeds effectively
Overall, the product is good, but when it comes to some infrastructure issues, we have to dig into more logs. There is no straightforward indication of an issue. Health check kind of dashboards are not available. More AI would help us, and more optimization, since security products run more queries. The AI module could suggest solutions, optimizing queries or workload balancing. If the product itself advises on running queries during peak times, it would be similar to what ChatGPT currently offers. We see quite a few issues on stability. Even last week, we faced something, and identifying bottlenecks is not easy. We need more SMEs, and there is no mechanism to tell us about indexer or search head issues. Self-monitoring dashboards could be beneficial. The technical support still requires more improvement. Often, primary support takes a lot of time and forwards most solutions to the engineering side. The primary support team has very limited knowledge to provide.
Ramani Happy - PeerSpot reviewer
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
Streamlined incident response has reduced downtime and improved on-call collaboration
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Splunk Enterprise Security is so easy as it scales with us as we grow."
"The ability to digest any information and then correlate it in accordance with what you need is valuable. The ability to connect to pretty much everything and bring the information in the same format is also valuable. On top of that, we can use their language in order to create and customize the dashboards, correlations, or analytics that we want to incorporate."
"On average, my security ops team takes fairly quickly to remediate security incidents with Splunk Enterprise Security, depending on the use case, minutes versus hours, compared to my previous solution, which was ArcSight."
"Ease of correlation, creating correlation searches are easy and you can combine multiple sources with little effort"
"Incident detection is the positive impact I have seen from Splunk Enterprise Security; it probably saved the company from financial losses because of the early detection of the incidents."
"Technical support is excellent! It is of top notch level."
"The initial deployment was straightforward."
"Most of our return on investments have been through faster error resolutions."
"We are very satisfied with the tool."
"VictorOps has decreased the meantime to acknowledge an incident management process, our developers can be on-call faster when we are using this solution, and we can fix our incidents much quicker."
"The most valuable feature of the solution is helpdesk escalation."
"I would recommend VictorOps for global distributed support teams."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"Technical support is an A+ or a 10/10; if I could give an 11/10, I would, and it is what I love about them."
"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."
"It reduces the communication around CI/CD and production errors in about 90% of the cases and made our support tasks much easier."
 

Cons

"Enterprise security: Splunk must work on clarifying the solution to customers and explain how to gain more from it."
"The AWS add-on is particularly problematic, with most inputs requiring manual writing due to lack of out-of-box functionality."
"Although the technical support is adequate, there is still room for improvement."
"They should make data onboarding easier."
"I didn't face any major issues with Splunk Enterprise Security. There were only one or two issues related to the user account, but nothing major."
"The high cost of Splunk Enterprise Security prevented us from using its full capabilities."
"Better directions on search head clusters."
"The product is relatively expensive."
"A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak."
"Another example is that you cannot check the incidents created in VictorOps from the previous Friday."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button."
"The third-party configuration tool could be easier to use."
"Many years ago, when VictorOps was a standalone company, when it was not part of Splunk, their support was more dedicated for us."
"There could be improvements with communicating an incident or alert."
"User management has to be improved and more user types need to be added as there is currently only Admin or User."
 

Pricing and Cost Advice

"It can be cost-prohibitive when you start to scale and have terabytes of data. Its cost model is based on how much data it processes a day. If they're able to create scaled-down niche or custom package offerings, it may help with the cost. Instead of the full-blown features, if they can narrow the scope where it can only be used for a specific purpose, it would kind of create that market for the product, and it may help with the costing. When you start using it as a central aggregator and you're pumping tons of logs at it, pretty soon, you'll start hitting your cap on what it can process a day. Once you've got that, you're kind of defeating the purpose because you're going to have to scale back."
"It is expensive. I used to buy it early on, but then they combined it into a higher-up organization. They buy it for multiple systems now. Last time, I paid around 60K for it. There is just the licensing fee. That's all."
"Splunk can be expensive, as its licensing is based on the daily data ingestion volume."
"Luckily, we come under a large federal agency, and before the pandemic, they signed a large enterprise license agreement. It worked out great and to our advantage because we are a small organization. We got a 300 gig license, and we just did not have the buying power to be able to get products cheaply. Because we all partnered together under the agency umbrella, we were able to get Splunk Enterprise Security, UBA, and ITSI for cheap. This was good considering the fact that some of these premium apps require a minimum number of users, and we do not have the number of people needed to even justify buying it."
"Splunk is not free."
"This solution is costly. Splunk is obviously a great product, but you should only choose this product if you need all the features provided. Otherwise, if you don't need all the features to meet your requirements, there are probably other products that will be more cost-effective. It's cost versus the functionality requirement."
"Splunk Enterprise Security's pricing is based on data volume, which generally suits large enterprises."
"I assume that the pricing is reasonable, because if it was too costly, there are other alternatives."
"The price of the solution could be less expensive."
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Use our free recommendation engine to learn which Security Information and Event Management (SIEM) solutions are best for your needs.
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Comparison Review

VS
Manager, Enterprise Risk Consulting at a tech company with 1,001-5,000 employees
Feb 26, 2015
HP ArcSight vs. IBM QRadar vs. ​McAfee Nitro vs. Splunk vs. RSA Security vs. LogRhythm
We at Infosecnirvana.com have done several posts on SIEM. After the Dummies Guide on SIEM, we are following it up with a SIEM Product Comparison – 101 deck. So, here it is for your viewing pleasure. Let me know what you think by posting your comments below. The key products compared here are…
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
9%
Comms Service Provider
5%
Performing Arts
12%
Financial Services Firm
9%
Construction Company
9%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business119
Midsize Enterprise50
Large Enterprise270
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What SOC product do you recommend?
For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is asking to miss details that are critical, and ending up a statistic. Also, rememb...
What is a better choice, Splunk or Azure Sentinel?
It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingestion of anything, but the charge per GB/Day Indexed and it gets expensive as log ...
How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
What is your experience regarding pricing and costs for VictorOps?
The pricing aspect is per-user licensing, which is standard for this category, making it competitive compared to PagerDuty. In the past, we used PagerDuty, but it is not cheap once you start adding...
What needs improvement with VictorOps?
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of ha...
What is your primary use case for VictorOps?
I have been using Splunk On-Call for nearly about two years. Our main use is incident alerting and on-call scheduling for our engineering and DevOps team. Basically, whenever something goes down, a...
 

Also Known As

No data available
VictorOps
 

Overview

 

Sample Customers

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Find out what your peers are saying about Splunk, IBM, Wazuh and others in Security Information and Event Management (SIEM). Updated: April 2026.
894,738 professionals have used our research since 2012.