Both Zoho Analytics and Splunk Enterprise Platform serve analytical and reporting needs in their unique ways. Zoho Analytics is more accessible in terms of cost and user-friendliness, making it better for small businesses, whereas Splunk's robust, customizable nature is well-suited for large-scale enterprises.
Features: Zoho Analytics stands out for its straightforward web-based graph and pivot table creation, the automation of complex reports, and seamless integration with Zoho products. It enables users to share dashboards without the need for desktop applications. On the other hand, Splunk Enterprise Platform is renowned for its data collection and real-time monitoring capabilities. It offers comprehensive reporting, a wide array of integrations, and highly adaptable solutions tailored for various use cases.
Room for Improvement: Zoho Analytics can improve by adding more graph styles, enhancing its statistical tools, and expanding integration capabilities. Its customer support responses need more immediacy. Splunk Enterprise Platform, while powerful, should aim for better usability, offering more out-of-the-box solutions and reducing costs to appeal to smaller businesses. Improved API support and readily available dashboards could also enhance user experience.
Ease of Deployment and Customer Service: Zoho Analytics provides flexible deployment options, both cloud-based and on-premises, with a generally positive customer service reputation though some users report gaps. Splunk Enterprise Platform generally adopts on-premises deployments with hybrid cloud possibilities. It is praised for excellent customer service, but initial setup can be complex.
Pricing and ROI: Zoho Analytics offers a budget-friendly pricing model attractive to small to medium businesses, demonstrating good ROI through cost reduction and improved decision-making. Splunk Enterprise Platform, while considered expensive due to its data ingestion-based pricing, delivers substantial value in enterprise-level data management and security, offering an acceptable ROI for larger entities with significant data needs.
Splunk Enterprise Platform saves approximately 20 to 30 percent of my time without having to perform different actions separately.
The integration with Zoho People is particularly important because I can access real-time data at any time, including what's happening in the last minute.
After incorporating Zoho Analytics, now all our decisions come from its reviews.
Any time I've integrated customer data using Zoho, I've received great feedback and referrals, and Zoho has gotten me referrals and more customers.
It is crucial for anyone looking to deploy Splunk Enterprise Platform to first certify for their courses, such as the Splunk Administrator and the Power User Administrator certifications, which address all troubleshooting queries.
The support team doesn't have full awareness of the system capabilities.
Zoho support provides assistance through live chat to guide us.
If you need help with any issue you face, you can directly call them.
Some products can automatically scale, but Splunk requires manual configuration changes to achieve scale, which is slightly outdated compared to modern technologies.
If the server is down, I can upgrade the server resources or create a new node for performance optimization.
Splunk Enterprise Platform is scalable to some extent, which is acceptable.
Zoho Analytics can easily adapt to our needs when they grow, and you don't need much knowledge to adapt it; even basic Excel knowledge is sufficient.
You can utilize URL features to redirect users to their records in Zoho CRM or Zoho Desk with just a click.
Zoho Analytics is scalable.
It requires managing configuration files and processing operations manually, limiting its auto-scaling capabilities.
Splunk Enterprise Platform is stable when not integrating or adding new devices continuously.
A major missing feature compared to Power BI is the ability to create multiple DAX measures or row-level context, which would be useful for showing custom profit and loss statements.
The stability and reliability of Zoho Analytics have been good over time.
The stability and reliability of the product is crucial for optimal performance.
The deep learning capabilities need enhancing, especially on Splunk Cloud, where customers find it challenging to use deep learning tools without setting up backend computing resources.
It is complex for inexperienced cybersecurity engineers and requires experienced personnel to handle it effectively.
The cost is the most significant area for improvement in Splunk Enterprise Platform, as it is quite expensive, causing many clients to differ due to this reason.
The collaborative features of Zoho Analytics have faced one issue: they have tried to reduce the sync time with most Zoho applications, but even with CRM, the sync still takes one hour.
While Power BI uses Power Query, an intuitive and powerful tool that allows data manipulation in any way, Zoho Analytics has limitations.
Having to pay for 25 users when only 11 are needed creates an issue with the pricing structure.
The pricing model is based on ingesting data sizes, not user count, and includes a free tier for up to 500 MB of daily data.
Splunk Enterprise Platform is expensive.
The annual subscription cost of Zoho Analytics is equivalent to about half of the monthly cost of tools such as Tableau or Power BI.
The pricing for Zoho Analytics is actually cheaper than the competitors for the kind of service they provide.
Splunk Enterprise Platform also has its own Phantom as a SOAR, which is much more refined and gives more accurate results than any other AI integrated SIM tool.
The features that have proven most effective for real-time data analysis include parts of the platform and its automation capabilities.
One valuable feature of Splunk Enterprise Platform is citizen programming, which allows users to manage and compute huge stream-based datasets easily using SPL language.
The AI called Zia in Zoho Analytics is extremely useful. Whenever I build a chart or dashboard, I can generate a summary of insights using this AI tool, which is very convenient for both leadership and manager level teams to understand the data concepts.
The best feature is that in the same tool, we can use SQL and business intelligence capabilities.
Regarding integration capabilities, I have found Zoho Analytics' 100+ integrations very effective in consolidating data from various sources.
| Product | Market Share (%) |
|---|---|
| Splunk Enterprise Platform | 1.6% |
| Zoho Analytics | 1.6% |
| Other | 96.8% |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 1 |
| Large Enterprise | 23 |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 4 |
| Large Enterprise | 4 |
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