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Spiceworks vs TOPdesk comparison

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Spiceworks Logo
4,324 views|2,720 comparisons
TOPdesk Logo
2,193 views|1,380 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Spiceworks and TOPdesk based on real PeerSpot user reviews.

Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Spiceworks vs. TOPdesk report (Updated: September 2022).
635,513 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
  • More Spiceworks Pricing and Cost Advice →

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    Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
    635,513 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Spiceworks is generic and free.
    Top Answer:Since Spiceworks is a free tool, it's not very scriptable or customizable.
    Top Answer:We're using Spiceworks mainly for infrastructure monitoring.
    Top Answer:The most valuable feature of this solution is the incident management module.
    Top Answer:The pricing module in my opinion is good. It suits small companies as well as large enterprises. For much smaller companies, it may be priced too high. Compared to other products in this segment, I… more »
    Top Answer:Change management implementation, facility management, and making reservations on assets can be improved. In the next release, I would like to see more artificial intelligence algorithms within the… more »
    Ranking
    27th
    out of 58 in Help Desk Software
    Views
    4,324
    Comparisons
    2,720
    Reviews
    3
    Average Words per Review
    560
    Rating
    6.0
    32nd
    out of 58 in Help Desk Software
    Views
    2,193
    Comparisons
    1,380
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Learn More
    Overview
    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
    Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
    Offer
    Learn more about Spiceworks
    Learn more about TOPdesk
    Sample Customers
    Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
    City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
    Top Industries
    REVIEWERS
    Manufacturing Company17%
    Construction Company10%
    Educational Organization7%
    Transportation Company7%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Comms Service Provider16%
    Government9%
    Educational Organization6%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Comms Service Provider18%
    Government10%
    Educational Organization9%
    Company Size
    REVIEWERS
    Small Business51%
    Midsize Enterprise29%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business33%
    Midsize Enterprise16%
    Large Enterprise51%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise21%
    Large Enterprise52%
    Buyer's Guide
    Help Desk Software
    September 2022
    Find out what your peers are saying about ServiceNow, Atlassian, Freshworks and others in Help Desk Software. Updated: September 2022.
    635,513 professionals have used our research since 2012.

    Spiceworks is ranked 27th in Help Desk Software with 3 reviews while TOPdesk is ranked 32nd in Help Desk Software. Spiceworks is rated 6.0, while TOPdesk is rated 0.0. The top reviewer of Spiceworks writes "Helpful for ticketing and visibility, but doesn't remove unused devices automatically". On the other hand, Spiceworks is most compared with Zabbix, Lansweeper, SolarWinds NPM, JIRA Service Management and ServiceNow, whereas TOPdesk is most compared with ServiceNow, JIRA Service Management, Zendesk Guide, ManageEngine ServiceDesk Plus and BeyondTrust Remote Support.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.