Spiceworks vs TOPdesk comparison

Spiceworks and TOPdesk are both solutions in the Help Desk Software category. Spiceworks is ranked #17 with an average rating of 8.5, while TOPdesk is ranked #14 with an average rating of 7.6. Spiceworks holds a 1.9% mindshare in HDS, compared to TOPdesk’s 1.9% mindshare. Additionally, 86% of Spiceworks users are willing to recommend the solution, compared to 84% of TOPdesk users who would recommend it.

Spiceworks

Read 47 Spiceworks reviews

952 Views
491 Comparison Views

86% willing to recommend

TOPdesk

Read 10 TOPdesk reviews

1,034 Views
515 Comparison Views

84% willing to recommend

Spiceworks

TOPdesk

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 1, 2024

Spiceworks and TOPdesk compete in the service management arena, each catering to different markets. Spiceworks often has the upper hand for small to medium-sized businesses due to its no-cost model, while TOPdesk suits larger organizations with its advanced features.

Features: Spiceworks includes network scanning, asset management, and a robust community network, which supports its inventory management and ticketing functions. TOPdesk offers advanced incident management, change management, and customizable modules, appealing to enterprises seeking extensive service management.

Room for Improvement: Spiceworks could address performance issues at larger scales, improve limited automation features, and enhance basic ticketing functionalities. It could also work on better reporting and scalability. TOPdesk, while strong in change management, should develop improved reporting tools and better integration with other systems for enhanced project management.

Ease of Deployment and Customer Service: Spiceworks supports on-premises and limited cloud deployment, backed by an interactive community but lacks direct customer service. Its support is community-driven and well-regarded. TOPdesk provides both on-premises and cloud options, offering superior technical support with an emphasis on professional customer service.

Pricing and ROI: Spiceworks stands out as a no-cost solution, making it appealing for startups and small businesses with a strong ROI due to minimal costs. TOPdesk requires licensing fees based on users and modules, representing a greater investment but offering value through advanced functionalities and dedicated support services.

To learn more, read our detailed Spiceworks vs. TOPdesk Report (Updated: April 2025).

Buyer's Guide

Spiceworks vs. TOPdesk

April 2025

Download the complete report

Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Spiceworks

Ranking in Help Desk Software

17th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (11th), IT Infrastructure Monitoring (45th)

TOPdesk

Ranking in Help Desk Software

14th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (12th)

Mindshare comparison

As of May 2025, in the Help Desk Software category, the mindshare of Spiceworks is 1.9%, up from 1.5% compared to the previous year. The mindshare of TOPdesk is 1.9%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Jeetendar Kumar

Information Technology Analyst at The Aga Khan University Hospital (Pakistan)

Customizable, easy to use, easy to manage, and provides multiple features

I have used many software, but Spiceworks is the best. The tool provides multiple features. It is a valuable product for inventory. It is also useful as a ticketing system. The solution is easy to use and easy to manage. Many people can use it very easily. The features are not complicated. It is very easy to run, install, and understand. That is why my organization decided to use it. The solution’s asset management capabilities have benefitted us in many ways. We are able to manage all the inventory. We have a complete database. We have a record of everything. It is very valuable. I rate the usability of the user interface and dashboard a nine out of ten. The tool is easy to learn compared to other software.

Read full review

Martina Peneva

People Technology Lead at Scandinavian Tobacco Group

Implement service management changes while addressing UI improvements

Topdesk's user interface makes it easy to handle requests and escalate them to other groups or reassign them when working on a single ticket. Additionally, the service management tool in HR allows for a change in delivering services, replacing email communication with ticket raising. The knowledge library enables the local HR to store and share relevant information and frequently asked cases, enhancing collaboration. The ticket system also facilitates escalating cases to other involved departments. IT, HR, and some other teams primarily use this system.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Helpdesk and inventory are both equally valuable, and they form the true core of the product."

"The solution is very stable. It's reliable and efficient."

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."

"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."

"The solution is easy to use and easy to manage."

"Spiceworks is generic and free."

"Tickets by e-mail, with actions by hastag."

More Spiceworks pros

"The most valuable feature of the solution is the ticketing feature."

"Its ITSM approach is quite useful."

"When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have."

"It is an easy-to-use solution."

"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI."

"The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult."

"TOPdesk is overall very stable."

"Change management is the most critical feature."

More TOPdesk pros

Cons

"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."

"I am unable to provide suggestions for improvement at this moment."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

"The customer service is okay, however, I would appreciate much more clarity on what I want to know exactly."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."

"Having an integrated asset management tool, where I can plug in things that are offline, would be good."

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

More Spiceworks cons

"Change management implementation, facility management, and making reservations on assets can be improved."

"The solution should be made more user-friendly."

"An operator is also a user but requires creating two different records."

"All companies have processes that need to be adjusted. When you have a change, you need to name it, and many companies have a set of changes you can use. It would be helpful if there were more space in TOPdesk to name the change or use metadata to record the kinds of changes."

"It is time-consuming to add new users."

"If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket."

"This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package."

"The solution's change management could be better."

More TOPdesk cons

Pricing and Cost Advice

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"The product is free! Get it now."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"The tool is cheap."

"It's free."

"Compared to other products in this segment, I think that they are priced well and not too expensive."

"There are three fee options to choose from for a company and these options compared to market prices are very high. For example, if I use one of the first options for 10 assets, then it costs 20,000 Euros. If you went to competitors, then you pay less."

"The solution's pricing is reasonable and not expensive."

"The solution is inexpensive compared to competitors."

"The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date."

"TOPdesk's pricing is cheaper than Jira's."

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

See recommendations

850,028 professionals have used our research since 2012.

Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

University

10%

Real Estate/Law Firm

Educational Organization

48%

Computer Software Company

11%

Financial Services Firm

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

See all answers

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

See all answers

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

See all answers

What do you like most about TOPdesk?

The most valuable feature of TOPdesk is the reports.

See all answers

What is your experience regarding pricing and costs for TOPdesk?

The solution's pricing is reasonable and not expensive.

See all answers

What needs improvement with TOPdesk?

From a UI perspective, there is room for improvement, as some tasks like creating or moving a knowledge item within the library require many steps instead of simple actions like drag and drop. This...

See all answers

Comparisons

ServiceNow vs Spiceworks

Compared 29% of the time

Zabbix vs Spiceworks

Compared 28% of the time

Lansweeper vs Spiceworks

Compared 19% of the time

Freshdesk vs Spiceworks

Compared 8% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 7% of the time

More Spiceworks Competitors

ServiceNow vs TOPdesk

Compared 40% of the time

JIRA Service Management vs TOPdesk

Compared 24% of the time

Freshdesk vs TOPdesk

Compared 16% of the time

BMC Helix ITSM vs TOPdesk

Compared 11% of the time

GLPI by Teclib vs TOPdesk

Compared 9% of the time

More TOPdesk Competitors

Product Reports

Buyer's Guide

Spiceworks

April 2025

Download Spiceworks product report

Buyer's Guide

Help Desk Software

April 2025

Download TOPdesk product report

Overview

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Spiceworks

Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS

TOPdesk

Sample Customers

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.

Buyer's Guide

Spiceworks vs. TOPdesk

April 2025

Free Report: Spiceworks vs. TOPdesk

Find out what your peers are saying about Spiceworks vs. TOPdesk and other solutions. Updated: April 2025.

DOWNLOAD NOW

850,028 professionals have used our research since 2012.

See our Spiceworks vs. TOPdesk report.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.