We performed a comparison between Spiceworks and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."The most valuable features are the inventory and personalization."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"Spiceworks is generic and free."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"The solution is very stable. It's reliable and efficient."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"Tickets by e-mail, with actions by hastag."
"The solution is easy to use and easy to manage."
"We were able to create a catalog of dashboards and have a holistic view at all levels. We could understand our business much better. Real-time errors, which were buried in emails before now, surfaced up on dashboards."
"It is the best tool if you have a complex environment or if data ingestion is too huge."
"The most valuable feature is the incident dashboard, and the extensive use of correlation searches, which isn't available with a standard Splunk search package. This feature is important to me because it enables SOC analysts to do their job more efficiently and be able to investigate or mediate incidents at a faster pace."
"Aggregation searches have reduced time and difficulty of identifying trends and conditions which need to reviewed."
"The solution is the market leader."
"There are lots of free learning materials on their website."
"The most valuable features of Splunk Enterprise Security are its high-performance data collection, flexible query language, and its versatility across the organization."
"Integration with the cloud is pretty important and good for us. We found the integration with a lot of tools, not all tools yet, valuable. It does make the transfer of data, log files, and other things easier for us."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"The GUI must be improved."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."
"I'd like to see more integration with more antivirus systems."
"It needs a better way to export dynamic views without requiring a ton of code and user/pw."
"It is a good product, but the Achilles heel for a lot of organizations is the cost model for it because it gets expensive. That's because the model is based on how much data it processes a day, which can be prohibitive, especially if you have a lot of data. A lot of customers may not be ready for the sticker shock on how to fully leverage the product. I realized that the reason for that is that when it was originally designed, it was kind of like a big data modeling application. If they want to have a bigger customer base, they can come out with subsets of their product that are focused on specific things and have different pricing models. It may help with the cost."
"It can be tough to determine if you are getting all of the value out of your investment at times."
"The product was difficult to back up the first time."
"It takes time to train people."
"The biggest problem is data compression. Splunk is an outstanding product, but it is a resource hog. There should be better data compression for being able to maintain our data repositories. We end up having to buy lots of additional storage just to house our Splunk data. This is my only complaint about it."
"I feel the solution to be too slow."
Spiceworks is ranked 32nd in IT Infrastructure Monitoring with 47 reviews while Splunk Enterprise Security is ranked 2nd in Security Information and Event Management (SIEM) with 228 reviews. Spiceworks is rated 7.8, while Splunk Enterprise Security is rated 8.4. The top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Microsoft Sentinel and Elastic Security.
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