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The costs have increased with Sophos XGS in the last few years, with license prices going up by 30%, doubling from $2,500 to about $5,000, which is a big challenge for us.
The graphical interface of Sophos XG simplifies configurations, saving time in support and troubleshooting compared to the Linux-based solution I previously used.
We purchased endpoint security for the first time last year, and even without endpoint security, it provides comprehensive security.
Reduced risk from web-based threats.
The managed service aspect of Zscaler Internet Access has allowed for reduced staffing costs, resulting in a saving of approximately 20-25% compared to prior expenses.
Their team was quick to diagnose and resolve the problem by exchanging the equipment within two weeks.
Any issues are quickly addressed by their support team, which is not common among all OEM manufacturers.
When my customers raise a ticket, a customer representative calls them immediately to address their queries.
I would rate customer support at nine out of ten as they have provided responsive and knowledgeable assistance.
The technical support for Zscaler Internet Access is rated around seven out of ten due to some response time issues and the engagement model.
Zscaler Internet Access customer service is really very good.
You can scale up to multiple firewalls with centralized management.
You can't upgrade memory or storage on a specific model, which limits scalability.
Since it uses the underlying Kubernetes infrastructure, it can scale easily if the Kubernetes cluster is sufficiently large.
With the pricing structure that they currently have, it is only for big customers.
I find Zscaler Internet Access to be highly scalable, which was one of the reasons for choosing it.
Zscaler Internet Access is scalable and has points of presence across the globe to ensure low latency and reliable connections.
It is rated at nine out of ten for stability and is very reliable.
Sophos XG is very stable, even when serving as a DHCP server.
Sophos XGS is stable now, and I would rate its stability as a ten out of ten.
Zscaler Internet Access is stable and capable of building resilient architectures.
I have not faced any major outages or downtime with Zscaler Internet Access; it is stable in our environment.
Zscaler Internet Access is very stable, and I would rate its stability as nine out of ten.
Tekton also has an unstable API with frequent changes, making it challenging to maintain consistency across versions.
It would be beneficial if Sophos XGS offered an end-to-end solution with competitive pricing.
The DDNS features are essential for any organization, as it is better not to have a static IP address from an ISP.
The response time and engagement model for technical support could be improved to handle complex outages more efficiently.
In future updates, I would like to see some of the features bundled into the existing product set, perhaps more AI features and a refreshed interface.
Zscaler Internet Access has introduced AI control for tools such as ChatGPT, providing options to restrict to text-only input without file or image uploads through CASB restriction controls.
Currently, it costs about four million shillings in Kenya.
The cost depends on the package you are in, such as full threat management or basic.
The last instance I purchased was for three years, around $3,700 for SDG 125.
Zscaler Internet Access is recognized as an expensive solution.
Zscaler Internet Access is less expensive than competitors like Palo Alto, offering a premium service justified by security enhancements and cost-effective scalability.
Of course, it is an expensive product.
The firewall feature of Sophos XG has been the most effective for threat prevention.
It's able to detect cloud applications like Zoom or Microsoft Teams and allows traffic shaping based on the application.
By prioritizing bandwidth for our ERP hosted in Amazon Cloud and de-prioritizing non-essential sites, it has greatly improved our network management.
It prevents numerous web attacks through its AI/ML incorporated capability which identifies malware, threats, and viruses.
Zscaler Internet Access has positively impacted my organization by reducing the dependency on on-premises hardware and improving security posture, enabling faster user onboarding, and providing better performance for remote users.
It automatically blocks access to known malicious websites and phishing or risky websites before users reach them, thereby reducing the number of security incidents we have to investigate.
| Product | Mindshare (%) |
|---|---|
| Sophos Firewall | 6.9% |
| Fortinet FortiGate | 14.5% |
| OPNsense | 8.2% |
| Other | 70.4% |
| Product | Mindshare (%) |
|---|---|
| Zscaler Internet Access | 9.8% |
| Cisco Umbrella | 9.5% |
| Prisma Access by Palo Alto Networks | 7.5% |
| Other | 73.2% |


| Company Size | Count |
|---|---|
| Small Business | 209 |
| Midsize Enterprise | 61 |
| Large Enterprise | 53 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 9 |
| Large Enterprise | 39 |
Sophos Firewall provides comprehensive network security with web filtering, VPN capabilities, and cloud integration. Users highlight its effective threat prevention and flexibility for customizable policies, enhancing network visibility and management.
Renowned for its robust security, Sophos Firewall simplifies network protection through advanced features like intrusion prevention and endpoint protection integration. Its user-friendly interface allows seamless remote management and tailored rule creation, making it ideal for varied environments like healthcare and education. While the system excels in threat detection, areas such as interface navigation, support response times, and VPN integration face challenges. Enhanced reporting and bandwidth management are essential for improved performance.
What are the standout features of Sophos Firewall?Industries such as healthcare, education, and finance implement Sophos Firewall for secure VPNs, improved threat management, and effective traffic monitoring. Its load balancing and email security features support compliance and governance, ensuring robust protection tailored to sector-specific requirements.
Zscaler Internet Access provides internet security through cloud-native architecture, ensuring threat protection and traffic management without relying on traditional VPNs and firewalls.
It enhances security by offering features such as CASB and DLP. With its cloud-native proxy architecture, it facilitates seamless security with reduced latency and high availability. Organizations value the scalability and centralized policy management, integrating seamlessly with existing systems for remote work. It ensures secure traffic management by delivering advanced threat protection and support for applications through SSL inspection and sandboxing. Enhanced measures for DLP, better integration with tools like MFA, and optimized reporting are areas for growth.
What are the key features?Many industries leverage Zscaler Internet Access for securing internet traffic and safeguarding against threats like malware and DDoS attacks. It is integral as a secure web gateway to fulfill data loss prevention, bandwidth control, and filtering needs, allowing remote users robust access and protection globally. Companies employ it alongside existing tools for proper security and policy enforcement.
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