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SMX vs Secureworks Taegis Managed XDR / MDR comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Secureworks Taegis Managed ...
Ranking in Managed Security Services Providers (MSSP)
2nd
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Managed Detection and Response (MDR) (18th)
SMX
Ranking in Managed Security Services Providers (MSSP)
10th
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Managed Security Services Providers (MSSP) category, the mindshare of Secureworks Taegis Managed XDR / MDR is 6.4%, up from 6.0% compared to the previous year. The mindshare of SMX is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Security Services Providers (MSSP) Mindshare Distribution
ProductMindshare (%)
Secureworks Taegis Managed XDR / MDR6.4%
SMX0.8%
Other92.8%
Managed Security Services Providers (MSSP)
 

Featured Reviews

reviewer2396166 - PeerSpot reviewer
VP International Business and Alliances at a tech services company with 51-200 employees
Customers have found quick incident response and proactive security management through effective threat detection
Secureworks Taegis Managed XDR MDR is a great product that has not posed any challenges from my perspective. I am extremely happy with the quick response from the Secureworks team. After the Sophos merger, I look forward to seeing a better and more enhanced version of the product. The team does a phenomenal job with automatic maintenance.
RA
Network Support Technician at Astound Broadband
Centralized view has simplified modem checks and has improved troubleshooting speed
I don't appreciate the way that the alarms show. When there is an alarm, the search functionality for it is a bit awkward. I want to be able to check alarms and have it show me only the alarms for that particular device instead of everything on the network and then having to refilter it. It gets a little finicky sometimes, especially in the moment when I'm trying to troubleshoot.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup was very straight forward."
"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."
"We can easily isolate affected machines in the network."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"The most valuable feature is the fast alerting and response time."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"The solution is great for managing alerts and dealing with them as they arise."
"Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered."
"I appreciate that it displays all the important information on one screen, such as if it's online, light levels of the fiber coming in, and whether they have anything connected to the equipment."
"Its automation capabilities are beneficial for checking compliance with suppliers and vendors internationally during logistical transitions."
 

Cons

"In the next release of this solution, I would like to see file integrity monitoring."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"Tamper-proofing or tamper protection is still pending in Secureworks."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"The deployment could definitely be improved."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
"I would rate the scalability at 50%. We have been having a problem as we are shifting from a previous appliance to a virtual machine."
"It would be nice if the solution were a little more affordable."
"There is room for improvement in enhancing AI capabilities for threat detection, especially in tracking different locations."
"I don't appreciate the way that the alarms show. When there is an alarm, the search functionality for it is a bit awkward."
 

Pricing and Cost Advice

"Secureworks Taegis ManagedXDR is very expensive and could be more cost-effective."
"The Red Cloak agent is free."
"The pricing of Dell Secureworks is very reasonable."
"The price is kind of on par. The licensing was comparable to other solutions. It's not particularly high or low."
"It is expensive but there is no better product than this."
"The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."
"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
Information not available
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915,341 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
12%
Comms Service Provider
9%
Financial Services Firm
9%
Computer Software Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise5
Large Enterprise5
No data available
 

Questions from the Community

What needs improvement with Secureworks Taegis ManagedXDR?
I would not say there is a potential area of improvement. I am also waiting to see what Sophos will bring in terms of enhancement. There is room for AI integration as the industry evolves, and more...
What is your primary use case for Secureworks Taegis ManagedXDR?
The solution is used for threat detection and response. We generally use it for quick responses during incidents and to secure our systems.
What advice do you have for others considering Secureworks Taegis ManagedXDR?
I would rate Secureworks Taegis Managed XDR MDR at ten out of ten. This solution provides excellent support and response.
What needs improvement with SMX?
I don't appreciate the way that the alarms show. When there is an alarm, the search functionality for it is a bit awkward. I want to be able to check alarms and have it show me only the alarms for ...
What is your primary use case for SMX?
I use SMX to troubleshoot a specific modem for a market of customers in Texas. They have Calix modems on site, and I access them from SMX to see whether they're up or not and things of that nature.
 

Also Known As

Secureworks Red Cloak Managed Detection and Response, Dell Secureworks, SecureWorks Taegis Managed TDR
No data available
 

Overview

 

Sample Customers

RICOH, Owens and Minor
Information Not Available
Find out what your peers are saying about SMX vs. Secureworks Taegis Managed XDR / MDR and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.