Sage CRM and Zendesk compete in the CRM and customer support software category. Sage CRM holds an edge in enterprise flexibility and scalability, while Zendesk excels in ticketing and customer support.
Features: Sage CRM offers opportunity and lease management, employee communication tracking, and integration with Microsoft Office 365. Its flexibility and customizability also make it appealing. Zendesk provides efficient ticket management, comprehensive integration options, and robust reporting features. Its Help Center and chat tools cater to customer support needs efficiently.
Room for Improvement: Sage CRM could improve email and social media integration, enhance API interactions, and add dynamic report dashboards. Users also seek better travel expense management and modern chart features. Zendesk users recommend refining customer search, improving customization without performance lag, and enhancing analytics. Complexity and non-intuitive interfaces also require attention.
Ease of Deployment and Customer Service: Sage CRM supports diverse deployment options, including on-premises and cloud, relying on internal teams and a strong knowledge base, generally receiving positive technical support feedback. Zendesk offers broad deployment across hybrid and cloud environments, but some users note the need for enhanced customer service responsiveness, relying heavily on online resources for support.
Pricing and ROI: Sage CRM is seen as moderately priced, offering good value with annual licenses. Its pricing is manageable compared to competitors. Zendesk's per-agent pricing structure is higher, noted as steep by some users, yet appreciated for its ROI in efficiency and customer satisfaction, despite potentially high costs, especially for enterprise plans.
The technical support provided by Zendesk has been very satisfactory.
Zendesk can scale from very small companies to very large ones.
The stability has been quite reliable.
There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
It is not the cheapest solution nor the most expensive, but it provides value for money.
It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
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