We performed a comparison between Rapid7 MDR and Sophos MDR based on real PeerSpot user reviews.
Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"Binary Defense has a human service department that provides live monitoring for our systems."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"The product allows us to customize our alerts."
"We've filled in crucial gaps we had with our previous solution. This was a key factor in choosing Rapid7 during the selection process. The ROI is already starting to show, too."
"Sophos MTR will stop the threat as it is happening. Intercept X, which is a part of it, has the ability to roll back, so the attack is undone. And then the advanced edition of MTR lets me handle the threat by talking on the phone. I don't have to deal with it. I don't have to just go through emails back and forth. We don't have to pay extra for Rapid Response services. If something is happening, they're right on top of it."
"The most valuable feature is threat hunting."
"The product’s most valuable feature is rapid response."
"The product gives us good visibility into what is happening inside the company."
"It is stable and scalable. It has good technical support."
"The most valuable aspect of this solution is the ability to interact with the firewall and workstations seamlessly to shut down the threats. Additionally, you are able to control the workstations remotely."
"The most valuable feature of the Sophos Managed Threat Response is the central management capabilities and monitoring."
"The product's most valuable feature is its ability to view environmental activities."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"I would like to get more reports from Binary Defense about what they're blocking."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"I would like to see more frequent check-ins with our security status."
"There are potential improvements in reports and dashboards."
"The product should provide full transparency in security operations."
"The reports should be more comprehensive and easier to organize."
"One of the limitations that we have found is with communications and the languages in different countries."
"Its technical support could be better."
"Threat intelligence is an area for improvement for MDR."
"They should improve XDR and threat protection capabilities for zero-day attacks."
"Multitenancy features of Sophos Managed Threat Response should be improved. You cannot use the solution for multiple clients."
"The product's stability needs improvement."
"Endpoint protection is very slow."
Rapid7 MDR is ranked 16th in Managed Detection and Response (MDR) with 2 reviews while Sophos MDR is ranked 6th in Managed Detection and Response (MDR) with 20 reviews. Rapid7 MDR is rated 8.6, while Sophos MDR is rated 8.4. The top reviewer of Rapid7 MDR writes "Offers good integrations , very scalable and flexible and we can send as many logs as we want". On the other hand, the top reviewer of Sophos MDR writes "Proactive protection, scalability, and cloud-based efficiency". Rapid7 MDR is most compared with CrowdStrike Falcon Complete, Secureworks Taegis ManagedXDR, Red Canary MDR, Arctic Wolf Managed Detection and Response and Blackpoint Cyber MDR, whereas Sophos MDR is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Trend Micro Managed XDR, Arctic Wolf Managed Detection and Response and Blackpoint Cyber MDR. See our Rapid7 MDR vs. Sophos MDR report.
See our list of best Managed Detection and Response (MDR) vendors.
We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
