Quest KACE Systems Management Appliance and Qualys Patch Management are two strong contenders in the endpoint management and security space. Quest KACE Systems Management Appliance appears to have the upper hand in organizational productivity efficiencies, while Qualys Patch Management excels in enhancing security and risk management.
Features: Quest KACE Systems Management Appliance offers comprehensive endpoint management, enabling asset inventory, software deployment, and patch management across multiple sites without physical presence. It integrates with Bomgar for remote management and ServiceNow for asset management, offering mass package deployment and extensive automation. Qualys Patch Management stands out in security, automating patch scheduling and offering real-time vulnerability assessments. It provides robust reporting features and handles third-party app patches along with operating systems, although it doesn’t emphasize driver updates.
Room for Improvement: Quest KACE Systems Management Appliance needs better scalability, simplified software deployment, and improved scripting. Challenges exist in patch management, large-scale implementations, and integrating asset tracking with inventory. There’s also a demand for improved UI and Unix-based system handling. Qualys Patch Management could benefit from more efficient driver and firmware updates, enhanced third-party application support, and thorough error reporting. Users suggest improving automation limitations and vendor reliance, along with documentation, vulnerability logic, and customer support.
Ease of Deployment and Customer Service: Quest KACE Systems Management Appliance is tailored for on-premises deployments, ideal for those preferring control over their infrastructure. Its technical support is praised for quick, comprehensive assistance. Qualys Patch Management predominantly supports public cloud and hybrid deployments, offering flexibility. While its customer support is competitive, improvements in responsiveness are desired. Both solutions provide effective customer support but differ in specific deployment preferences.
Pricing and ROI: Quest KACE Systems Management Appliance is valued for its comprehensive capabilities relative to the pricing, seen as justified by productivity gains and reduced IT workload, especially for large enterprises. Users report quick returns on investment. Qualys Patch Management's pricing is competitive, valued for security and compliance management, though perceived as expensive by some. Its bundled pricing and scalability options are benefits, yet better feature integration at current prices is noted. Both illustrate clear value propositions, catering to different organizational needs.
