Oracle Real User Experience Insight vs Sumo Logic Observability comparison

Oracle and Sumo Logic are both solutions in the Application Performance Monitoring (APM) and Observability category. Oracle is ranked #29 with an average rating of 10.0, while Sumo Logic is ranked #21 with an average rating of 8.0. Oracle holds a 0.1% mindshare in APM, compared to Sumo Logic’s 0.2% mindshare. Additionally, 100% of Oracle users are willing to recommend the solution, compared to 100% of Sumo Logic users who would recommend it.

Oracle Real User Experience...

Read 5 Oracle Real User Experience Insight reviews

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159 Comparison Views

100% willing to recommend

Sumo Logic Observability

Read 6 Sumo Logic Observability reviews

441 Views
226 Comparison Views

100% willing to recommend

Oracle Real User Experience...

Sumo Logic Observability

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Executive SummaryUpdated on Jul 24, 2024

Oracle Real User Experience Insight and Sumo Logic Observability are competing products in the observability market. Sumo Logic Observability seems to have the upper hand with its advanced feature set and ease of integration, though Oracle Real User Experience Insight has notable strengths in user support and pricing.

What features are offered by Oracle Real User Experience Insight in comparison to Sumo Logic Observability?

Oracle Real User Experience Insight offers comprehensive monitoring capabilities, detailed diagnostic tools, and strong user support. Sumo Logic Observability provides real-time analytics, efficient handling of large data volumes, and a more innovative feature set.

What areas of improvement can be found in Oracle Real User Experience Insight in comparison to Sumo Logic Observability?

Oracle Real User Experience Insight needs enhancements in scalability, more flexible reporting options, and better user customizability. Sumo Logic Observability requires improvement in adaptability, better integration with third-party tools, and enhanced user customizability.

How is the ease of deployment and customer service of Oracle Real User Experience Insight in comparison to Sumo Logic Observability?

Oracle Real User Experience Insight is recognized for its straightforward deployment process and responsive customer service. Sumo Logic Observability, while slightly more complex to set up, is also supported by strong customer service.

What setup costs and ROI can be seen with Oracle Real User Experience Insight in comparison to Sumo Logic Observability?

Oracle Real User Experience Insight is appreciated for its cost-effectiveness, offering robust features at a competitive price. Sumo Logic Observability, though more expensive, is considered worth the investment due to its powerful capabilities.

To learn more, read our detailed Oracle Real User Experience Insight vs. Sumo Logic Observability Report (Updated: June 2025).

Buyer's Guide

Oracle Real User Experience Insight vs. Sumo Logic Observability

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Real User Experience...

Ranking in Application Performance Monitoring (APM) and Observability

29th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Sumo Logic Observability

Ranking in Application Performance Monitoring (APM) and Observability

21st

Average Rating

7.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (17th), AIOps (10th)

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Oracle Real User Experience Insight is 0.1%, down from 0.1% compared to the previous year. The mindshare of Sumo Logic Observability is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

AKM Rezaul Karim

Deputy General Manager at Thakral

Provides you with powerful analysis of your network and business infrastructure

There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider.

Read full review

Shamshir Nangla

Site Reliability Engineer at LHV Bank

Getting up and running is easy, even for a newbie but management of searches definitely needs improvement

Operational effectiveness with regards to when there's an issue, when there's a reactive issue, people are able to, or as well as proactively, actually, because we use their PagerDuty integrations. We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening. With those same alerts, obviously, with that platform, you can use it to reactively start looking at troubleshooting issues as they're happening right then and there or incidents. So it's been very, very good for alerting and for troubleshooting issues. For predicting issues before they happen, it is not very good. They have a feature called anomaly detection, but I think it's quite premature compared to other stuff out there. So it's good for alerts and for troubleshooting operational effectiveness. When your operations are down or segregated, it's perfect because it will help you diagnose the issues.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains operational through another node. So that's the core aspect of the setup. Additionally, the schedule and the rental database run on servers, and behind these servers, we have storage. This storage operates as a single storage cluster, although there might be another storage option that costs around $30."

"ORUEI lets you create a dashboard that shows you insight into the user experience."

"The most valuable feature is the ability to Drill down to webpage actions."

"The availability of the solution is its most valuable aspect. I can also Google anything I want and upload it on the cloud. I can do that using the mobile app. It is very helpful."

"We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening."

"Alerting and consistency are key. We have different tiers with log collectors, and continuous querying provides near-real-time updates. It's almost like instantly when something happens, like pending transactions or error fees. This helps reduce incident resolution time compared to waiting for thresholds on other platforms. We can continue logging in with them seamlessly and quickly get into action."

"Sumo Logic Observability presents a range of valuable features, including well-crafted dashboards and a diverse selection of helpful apps. However, personally, I don't hold a favorable opinion of the solution. While I don't struggle with writing queries, my main difficulty lies in recruiting competent individuals and ensuring their proficiency in utilizing the solution. This often leads to additional challenges and complexities. From my perspective, when compared to Microsoft Sentinel or even Splunk, Sumo Logic Observability has a steeper learning curve. One contributing factor to this disparity is the solution's long existence in the market compared to Synlogic. Nevertheless, I acknowledge that there are capable and knowledgeable professionals employed at Sumo Logic Observability. The effectiveness of the solution largely depends on how it is integrated into your internal operations and environment. Its utility and benefits can vary significantly. It is worth noting that organizations like the NSA and, I believe, the CIA used it in the past, primarily for rapidly searching and analyzing large volumes of data. To leverage its capabilities effectively, you must determine how to tailor it to your specific needs."

"The product is easy to learn."

"I have not seen any stability issues in the product."

"The solution allows multiple groups to converge on a unified platform, allowing for different utilization by various teams."

Cons

"It would be nice if the solution could be integrated with Outlook. If I'm signing any quotation, any proposal, or any of my communications, I should be able to update that Oracle application as well."

"There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider."

"Currently, it monitors web applications well, but ORUEI doesn't monitor mobile applications yet. It would be nice if they also added the ability to monitor mobile apps."

"The application resource usage has increased due to using RUEI."

"Documentation could be better. While it's generally good, sometimes finding what you need requires extensive searching. It's not always clear where to look for specific things."

"Implementing a more streamlined enrichment process, and conceptualizing the observability data collection as an ETL pipeline would be helpful."

"SearchUI.exe is a bit clunky in the product, making it an area where the product needs improvements."

"Fine-grained data can be quite frustrating to work with and should be made easier."

"The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five minutes."

Pricing and Cost Advice

Information not available

"Now, they’re not charging by ingests anymore. You should expect the price to be a bit of an unknown and to basically increase as the business increases."

"I started on the free tier to try it out, but because of our usage, we're now paying for it."

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Top Industries

By visitors reading reviews

Financial Services Firm

31%

Computer Software Company

15%

Comms Service Provider

10%

Insurance Company

Financial Services Firm

17%

Computer Software Company

14%

Manufacturing Company

11%

Transportation Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Oracle Real User Experience Insight?

The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains op...

See all answers

What needs improvement with Oracle Real User Experience Insight?

See all answers

What advice do you have for others considering Oracle Real User Experience Insight?

I would rate it nine out of 10.

See all answers

What do you like most about Sumo Logic Observability?

The product is easy to learn.

See all answers

What needs improvement with Sumo Logic Observability?

The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five m...

See all answers

What is your primary use case for Sumo Logic Observability?

We used it for log observability – log aggregation specifically.

See all answers

Comparisons

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Compared 53% of the time

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Compared 47% of the time

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Dynatrace vs Sumo Logic Observability

Compared 30% of the time

Amazon OpenSearch Service vs Sumo Logic Observability

Compared 30% of the time

New Relic vs Sumo Logic Observability

Compared 14% of the time

Amazon CloudWatch vs Sumo Logic Observability

Compared 14% of the time

Cribl vs Sumo Logic Observability

Compared 12% of the time

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

June 2025

Oracle Real User Experience Insight report

Download Oracle Real User Experience Insight product report

Buyer's Guide

Sumo Logic Observability

May 2025

Download Sumo Logic Observability product report

Also Known As

Oracle Real User Experience Insight, Oracle RUEI

No data available

Overview

Oracle Real User Experience Insight, Oracle's on-premises management platform, providing a single pane of glass for management of Oracle environments, whether in customer data centers or in Oracle Cloud that integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding into their application users' experience. Oracle Real User Experience Insight's non-intrusive monitoring capability is built using state-of-the-art Network Protocol Analysis (NPA) technology, which does not require any modification, changes, or instrumentation of the application. Its passive monitoring approach allows enterprises to deploy in production, without requiring costly test/QA environment validations.

Oracle

Sumo Logic Observability is widely used for log aggregation, analysis, and SIEM capabilities. It assists in monitoring data, creating dashboards, and managing log storage.

Sumo Logic Observability helps teams with logging in production, debugging with trace IDs, and performing queries across large datasets. Developers leverage centralized logs for error detection and tracking metrics like successful transactions and data volume. Security teams integrate it with SOAR systems for automation and enhanced security investigations.

What are the key features?

Well-crafted dashboards: Provides visually appealing and easy-to-use dashboards.
Diverse apps: Supports multiple applications for various use cases.
Centralized management: Enables streamlined log management from a unified platform.
Near-real-time alerting: Facilitates quick incident resolution with timely notifications.
Continuous querying: Allows for constant data analysis without interruptions.
Proprietary query language: Offers a robust and flexible language for complex queries.
Custom field creation: Simplifies addition of custom fields for better data categorization.
Robust data tracing: Ensures effective log tracing for efficient debugging and analysis.

What benefits or ROI should users look for?

Improved error detection: Helps quickly identify and address errors in production.
Enhanced security: Integrates with SOAR for better security automation and investigation.
Efficient log management: Centralizes log storage and management, simplifying processes.
Timely incident resolution: Near-real-time alerts and continuous queries lead to faster issue resolution.
Customizable to user needs: Offers flexibility with custom fields and a proprietary query language.

Industries like finance, healthcare, and technology implement Sumo Logic Observability to monitor sensitive data, manage high transaction volumes, and ensure compliance with regulatory standards. Security and development teams benefit from its robust capabilities, enabling effective collaboration and streamlined operations.

Sumo Logic

Sample Customers

Hover Automotive India, Chhattisgarh Infotech and Biotech Promotion Society, Daelim Industrial, MakeMyTrip, Acorn Paper Products Company, KEC International, Ministero del Lavoro e delle Politiche Sociali, The Qatar Olympic Committee

Information Not Available

Buyer's Guide

Oracle Real User Experience Insight vs. Sumo Logic Observability

June 2025

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