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Oracle Process Cloud Service vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle Process Cloud Service
Ranking in Process Automation
17th
Average Rating
10.0
Reviews Sentiment
7.5
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Pega Platform
Ranking in Process Automation
4th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (5th), Rapid Application Development Software (9th), Low-Code Development Platforms (7th)
 

Mindshare comparison

As of July 2025, in the Process Automation category, the mindshare of Oracle Process Cloud Service is 0.4%, down from 0.6% compared to the previous year. The mindshare of Pega Platform is 6.0%, down from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Sherif Bashar - PeerSpot reviewer
Helps to transform an organization from a paper-based system to a paperless one using a workflow engine
The tool's most valuable feature is knowing the KPIs and SLAs. This means you can see who's responsible for approving or rejecting requests. You'll know which employees are slow to take action, so you can see who's being lazy. You get a report at the month's or year's end to see how active employees are and if they support the system. This helps make things faster and easier for everyone. Tracking activity is the main point, so you can see how employees use the system. We rely on it as the backbone of our processes. It allows us to create self-service requirements, processes, and applications. Integrating the tool with other applications was very easy. They provide REST services, making integration straightforward. Additionally, they offer documentation in the cloud, which makes the integration process even easier. It regularly updates and enhances its services every quarter, which has benefitted us greatly. It's easy for a beginner to work with the solution for the first time. Oracle provides materials and live labs that make learning and getting started with the platform easy.
Mallik-Kesavaraju - PeerSpot reviewer
Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow
The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool's most valuable feature is knowing the KPIs and SLAs. This means you can see who's responsible for approving or rejecting requests. You'll know which employees are slow to take action, so you can see who's being lazy. You get a report at the month's or year's end to see how active employees are and if they support the system. This helps make things faster and easier for everyone. Tracking activity is the main point, so you can see how employees use the system."
"The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process."
"It's an end-to-end solution and a digital transformation tool."
"One of the key advantages of PegaRULES is its out-of-the-box capabilities, which eliminate the need to build certain functionalities from scratch. For instance, features like "get next" in process flows allow for the seamless continuation of a flow without the requirement of additional activity creation. This serves as an illustration of how existing components can be leveraged rather than starting from scratch. It provides a solid foundation, to begin with, and allows for enhancements at a higher level, making it a beneficial starting point."
"Pega is the leader in business process management solutions"
"The case management functionality of this solution has been most valuable."
"The most valuable feature of the product is that it's very customer-centric. It's easy to use for a customer or a user. It's also easy for someone who is developing an application. You can develop different features in just one place. You don't have to go to different places."
"getNext removes some of the managements overheads as well as inbuilt reporting."
"The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human."
 

Cons

"The tool was perfect on-prem, but issues cropped up when it transitioned to the cloud. Some features, such as event listeners, have been suspended or deprecated, causing inconvenience for users who relied on them for sending tasks via WhatsApp or SMS."
"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."
"There is a scarcity of resources who have worked with this solution before."
"The UI needs reworking."
"The training aspect of Pega BPM requires significant enhancement. There should be more opportunities for third-party training and engaging events, such as hackathons where individuals can share their expertise. Additionally, the training structure itself should be more organized, as I have received feedback from my colleagues in the COE that the current training approach is overwhelming and requires excessive referencing to obtain accurate information. Another area for improvement would be the user experience with regard to RPA. Simplifying the IDA for citizen developers would make it easier for them to adopt the RPA tool."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
"Customers expect more out-of-the-box solutions."
"The way the IDE works with the chatbox and the taxonomy imports could be a little smoother."
"Implementation is a challenge due to the handling of the code"
 

Pricing and Cost Advice

"You select your message pack from multiple options, and your payment is based on your actual usage. This means you don't have to buy a bundle upfront; instead, you pay according to your consumption, including the number of messages sent"
"The price of PegaRULES is more expensive than other solutions on the market."
"The price is a bit expensive."
"Pega is expensive."
"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."
"Its pricing is on the higher side, but they have come up with different plans and different small products that can be used by smaller organizations that don't have that much money to spend. They have different pricing packages depending on the number of users or depending upon the number of cases created in the production or live environment."
"They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products."
"PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals."
"The price of this solution, including installation and configuration, is comparable to competing vendors."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
27%
Computer Software Company
12%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Oracle Process Cloud Service?
The tool's most valuable feature is knowing the KPIs and SLAs. This means you can see who's responsible for approving or rejecting requests. You'll know which employees are slow to take action, so ...
What is your experience regarding pricing and costs for Oracle Process Cloud Service?
You select your message pack from multiple options, and your payment is based on your actual usage. This means you don't have to buy a bundle upfront; instead, you pay according to your consumption...
What needs improvement with Oracle Process Cloud Service?
The tool was perfect on-prem, but issues cropped up when it transitioned to the cloud. Some features, such as event listeners, have been suspended or deprecated, causing inconvenience for users who...
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

No data available
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

Atlatl, National Pharmacies, Mitsubishi Electric
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Camunda, BMC, Temporal Technologies and others in Process Automation. Updated: June 2025.
860,825 professionals have used our research since 2012.