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Oracle Process Cloud Service vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle Process Cloud Service
Ranking in Process Automation
17th
Average Rating
10.0
Reviews Sentiment
7.5
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Pega Platform
Ranking in Process Automation
4th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
83
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (6th), Rapid Application Development Software (9th), Low-Code Development Platforms (7th)
 

Mindshare comparison

As of September 2025, in the Process Automation category, the mindshare of Oracle Process Cloud Service is 0.4%, down from 0.6% compared to the previous year. The mindshare of Pega Platform is 6.2%, down from 9.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
Pega Platform6.2%
Oracle Process Cloud Service0.4%
Other93.4%
Process Automation
 

Featured Reviews

Sherif Bashar - PeerSpot reviewer
Helps to transform an organization from a paper-based system to a paperless one using a workflow engine
The tool's most valuable feature is knowing the KPIs and SLAs. This means you can see who's responsible for approving or rejecting requests. You'll know which employees are slow to take action, so you can see who's being lazy. You get a report at the month's or year's end to see how active employees are and if they support the system. This helps make things faster and easier for everyone. Tracking activity is the main point, so you can see how employees use the system. We rely on it as the backbone of our processes. It allows us to create self-service requirements, processes, and applications. Integrating the tool with other applications was very easy. They provide REST services, making integration straightforward. Additionally, they offer documentation in the cloud, which makes the integration process even easier. It regularly updates and enhances its services every quarter, which has benefitted us greatly. It's easy for a beginner to work with the solution for the first time. Oracle provides materials and live labs that make learning and getting started with the platform easy.
reviewer4848291 - PeerSpot reviewer
Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.
Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool's most valuable feature is knowing the KPIs and SLAs. This means you can see who's responsible for approving or rejecting requests. You'll know which employees are slow to take action, so you can see who's being lazy. You get a report at the month's or year's end to see how active employees are and if they support the system. This helps make things faster and easier for everyone. Tracking activity is the main point, so you can see how employees use the system."
"The most valuable feature is the situational layer cake."
"The solution offers excellent workflows."
"Pega's technical support team is very helpful and I would rate them ten out of ten."
"Powerful, full-featured business process management with excellent support"
"The initial setup is pretty straightforward."
"Fast prototyping."
"Pega is the leader in business process management solutions"
"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."
 

Cons

"The tool was perfect on-prem, but issues cropped up when it transitioned to the cloud. Some features, such as event listeners, have been suspended or deprecated, causing inconvenience for users who relied on them for sending tasks via WhatsApp or SMS."
"The unit testing needs to improve, as well as the user interface."
"The UI cannot be customized in the solution"
"In the Middle East and Africa region, Pega was not very strong from the user experience standpoint."
"The solution would benefit from more integration capabilities."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
"Implementation is a challenge due to the handling of the code"
"It needs more integration with other platforms."
"We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."
 

Pricing and Cost Advice

"You select your message pack from multiple options, and your payment is based on your actual usage. This means you don't have to buy a bundle upfront; instead, you pay according to your consumption, including the number of messages sent"
"The price of PegaRULES is more expensive than other solutions on the market."
"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."
"They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products."
"They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments."
"In terms of the price, if I were to compare Pega to other tools, it would be more expensive, but it would also provide you with the same features."
"PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals."
"I would rate the product's pricing a six out of ten."
"We mostly have a yearly license."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
26%
Computer Software Company
11%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise15
Large Enterprise68
 

Questions from the Community

What do you like most about Oracle Process Cloud Service?
The tool's most valuable feature is knowing the KPIs and SLAs. This means you can see who's responsible for approving or rejecting requests. You'll know which employees are slow to take action, so ...
What is your experience regarding pricing and costs for Oracle Process Cloud Service?
You select your message pack from multiple options, and your payment is based on your actual usage. This means you don't have to buy a bundle upfront; instead, you pay according to your consumption...
What needs improvement with Oracle Process Cloud Service?
The tool was perfect on-prem, but issues cropped up when it transitioned to the cloud. Some features, such as event listeners, have been suspended or deprecated, causing inconvenience for users who...
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

No data available
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

Atlatl, National Pharmacies, Mitsubishi Electric
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Camunda, BMC, Temporal Technologies and others in Process Automation. Updated: August 2025.
867,497 professionals have used our research since 2012.