Oracle Fusion Service vs WCS Web Customer Service comparison

Oracle and Eudata are both solutions in the CRM category. Oracle is ranked #10 with an average rating of 8.3, while Eudata is ranked #114. Oracle holds a 1.3% mindshare in CRM, compared to Eudata’s 0.1% mindshare. Additionally, 91% of Oracle users are willing to recommend the solution.

Oracle Fusion Service

Read 33 Oracle Fusion Service reviews

1,094 Views
459 Comparison Views

91% willing to recommend

WCS Web Customer Service

49 Views
23 Comparison Views

Oracle Fusion Service

WCS Web Customer Service

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Oracle Fusion Service and WCS Web Customer Service based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM.

To learn more, read our detailed CRM Report (Updated: March 2025).

Buyer's Guide

CRM

March 2025

Download the complete report

Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Fusion Service

Ranking in CRM

10th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (3rd), Marketing Management (7th)

WCS Web Customer Service

Ranking in CRM

114th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Oracle Fusion Service is 1.3%, down from 1.7% compared to the previous year. The mindshare of WCS Web Customer Service is 0.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

MahaboobPasha

Solutions Architect at Western Digital

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

Read full review

Use WCS Web Customer Service?

Share your opinion

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

850,028 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

72%

Computer Software Company

Financial Services Firm

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

See all answers

What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

See all answers

Ask a question

Earn 20 points

Comparisons

Siebel CRM vs Oracle Fusion Service

Compared 28% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 22% of the time

Vertical Solutions VContactCenter vs Oracle Fusion Service

Compared 14% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 14% of the time

Pega CRM vs Oracle Fusion Service

Compared 12% of the time

More Oracle Fusion Service Competitors

No data available

Product Reports

Buyer's Guide

Oracle Fusion Service

April 2025

Download Oracle Fusion Service product report

Buyer's Guide

CRM

March 2025

Download WCS Web Customer Service product report

Also Known As

Oracle Service Cloud, Oracle RightNow

No data available

Overview

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

WCS Web Customer Service provides a robust platform for managing customer interactions seamlessly. It equips businesses with essential tools for enhancing customer engagement and streamlining communication processes, making it a choice for organizations aiming for improved service delivery.

Designed to support customer service operations, WCS Web Customer Service caters to the demands of businesses by offering features focused on efficiency and user-friendliness. The platform integrates seamlessly with existing systems, providing a scalable solution for enhancing customer interaction. Users benefit from its adaptability to different communication channels, ensuring cohesive management of customer queries and services. While it offers significant advantages in terms of functionality, there is room for improvement in its customization options to address niche requirements effectively.

What are the key features of WCS Web Customer Service?

Multichannel Support: Facilitates seamless interaction across channels like email, chat, and social media.
Real-Time Analytics: Provides actionable insights into customer interactions and agent performance.
AI-Powered Automation: Streamlines repetitive tasks with AI-driven workflows to improve efficiency.
Integration Capabilities: Connects with other enterprise systems to provide a unified customer view.
Custom Reporting: Allows for tailored reporting to meet specific business metrics requirements.

What benefits should users look for in WCS Web Customer Service reviews?

Increased Customer Satisfaction: Enhanced service delivery leads to better customer experiences and satisfaction.
Operational Efficiency: Time-saving features contribute to improved workflow and productivity.
Cost Savings: Automation and efficient processes reduce operational costs.
Improved Data-Driven Decision Making: Access to real-time analytics supports strategic planning and informed decision-making.

Industries such as retail, finance, and telecommunications implement WCS Web Customer Service to enhance customer interaction strategies. By facilitating multichannel engagement, businesses can maintain consistent communication, addressing customer needs promptly and effectively. Its flexible nature particularly benefits sectors with high customer interaction volumes, promoting efficient service management and contributing to improved satisfaction and loyalty.

Eudata

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Information Not Available

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: March 2025.

DOWNLOAD NOW

850,028 professionals have used our research since 2012.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.