Oracle Fusion Service vs Service Creatio comparison

Oracle and Creatio are both solutions in the CRM Customer Engagement Centers category. Oracle is ranked #4 with an average rating of 8.1, while Creatio is ranked #11 with an average rating of 9.0. Oracle holds a 7.2% mindshare in CCEC, compared to Creatio’s 2.2% mindshare. Additionally, 91% of Oracle users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

Oracle Fusion Service

Read 33 Oracle Fusion Service reviews

1,057 Views
254 Comparison Views

91% willing to recommend

Service Creatio

Read 3 Service Creatio reviews

291 Views
79 Comparison Views

100% willing to recommend

Oracle Fusion Service

Service Creatio

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 29, 2025

Oracle Fusion Service and Service Creatio compete in the CRM industry. Oracle Fusion Service leads with its strong analytics capabilities, while Service Creatio offers cost-effective adaptability.

Features: Oracle Fusion Service provides comprehensive analytics, robust integration capabilities, and a suite of tools for customer service optimization. Service Creatio offers customization flexibility, a low-code development environment, and tailored solution options.

Ease of Deployment and Customer Service: Oracle Fusion Service requires extensive setup and offers dedicated enterprise-level support, ideal for large-scale implementations. Service Creatio supports a streamlined deployment process with intuitive setup and agile customer service, enabling quick adaptation.

Pricing and ROI: Oracle Fusion Service has a higher price structure, justified by its advanced features, delivering ROI through enhanced analytics and integrations. Service Creatio provides an economical entry point, with ROI from flexible feature deployment and rapid customization.

To learn more, read our detailed Oracle Fusion Service vs. Service Creatio Report (Updated: July 2025).

Buyer's Guide

Oracle Fusion Service vs. Service Creatio

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Fusion Service

Ranking in CRM Customer Engagement Centers

4th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM (11th), Marketing Management (7th)

Service Creatio

Ranking in CRM Customer Engagement Centers

11th

Average Rating

9.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Customer Experience Management (14th)

Mindshare comparison

As of August 2025, in the CRM Customer Engagement Centers category, the mindshare of Oracle Fusion Service is 7.2%, up from 6.4% compared to the previous year. The mindshare of Service Creatio is 2.2%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Customer Engagement Centers

Featured Reviews

MahaboobPasha

Solutions Architect at Western Digital

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

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Julio Falcon

IT-Director (CTO) at No Code Services

Customization and process automation enhance support operations, but interface consistency could improve

At this time, there is not specifically something to improve regarding Service Creatio, but a couple of years ago, Creatio started developing a new version called Freedom UI with new interfaces. The new interfaces are amazing, but we still have some features in Classic UI that we cannot use in Freedom UI. What we miss is having all features in Classic available in Freedom. Creatio works every three months to release new features, but they are taking too much time to make all those features available. We could use more time. There are a lot of business rules we can use in Classic UI, but we cannot use many of those business rules in the Freedom UI because of the different interfaces. We miss several kinds of business rules or conditions that we could use in the design of the application or interfaces to the customer. For instance, I had a feature to introduce a formula graphically, but I can only use very basic formulas in the latest release. In Classic UI, we have powerful formulas, but in Freedom UI, I am limited to direct files from the current screen. The only thing I miss is having all the features from Classic UI available in Freedom UI. For instance, managing duplicated records is a feature that we can easily use in Classic UI, but in Freedom UI I cannot merge contacts to resolve duplicates, which is not available yet.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."

"I find the ERP Fusion Console valuable since it centralizes all the modules like order management."

"Stable and scalable with good technical support."

"It supports various APIs and connectors, enabling seamless communication with other systems, including both Oracle products and third-party applications."

"Oracle offers a wide range of applications, each capable of delivering significant value to our business."

"The product's most valuable feature is an efficient fusion of finance and HR modules."

"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."

"The solution is easy to learn."

More Oracle Fusion Service pros

"Our customers have seen value and efficiency using this solution."

"Service Creatio is a great tool in process automation."

"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."

Cons

"The vendor must provide a user-friendly mobile application."

"Oracle Service Cloud could improve the integration for older platforms."

"Some features that require improvement include the location functionality and certain aspects of the CRM."

"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."

"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."

"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."

"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."

"When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve."

More Oracle Fusion Service cons

"Despite me telling them that Service Creatio has many certifications to protect data, they chose on-premise, which has created issues, as they must be responsible for updates, upgrades, and new releases."

"The customer self-portal is not good. Service Creatio has a special capability for external customers and users to access the web portal, but we had to use third-party solutions developed by us."

"The return material authorization should utilize no-code or low-code."

Pricing and Cost Advice

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"This is definitely an expensive product compared to others on the market."

"Oracle Fusion Service is a cheap and flexible solution."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"Oracle Fusion Service is more expensive than Workday."

"The tool is reasonably priced."

"The product has average pricing."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Financial Services Firm

11%

Healthcare Company

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

See all answers

What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

See all answers

What do you like most about Service Creatio?

You can draw a video map or draw on a piece of paper and put it in creation using the designer tool.

See all answers

What needs improvement with Service Creatio?

See all answers

What advice do you have for others considering Service Creatio?

My advice for those looking to use Service Creatio is to have a clear understanding of what they need to solve with the tool. Many companies lack professionals who understand the requirements to im...

See all answers

Comparisons

Siebel CRM vs Oracle Fusion Service

Compared 21% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 16% of the time

Vertical Solutions VContactCenter vs Oracle Fusion Service

Compared 10% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 9% of the time

Microsoft Dynamics CRM vs Oracle Fusion Service

Compared 8% of the time

More Oracle Fusion Service Competitors

Salesforce Sales Cloud vs Service Creatio

Compared 34% of the time

Freshdesk vs Service Creatio

Compared 23% of the time

Zendesk vs Service Creatio

Compared 23% of the time

Microsoft Dynamics CRM vs Service Creatio

Compared 20% of the time

More Service Creatio Competitors

Product Reports

Buyer's Guide

Oracle Fusion Service

August 2025

Download Oracle Fusion Service product report

Buyer's Guide

CRM Customer Engagement Centers

August 2025

Download Service Creatio product report

Also Known As

Oracle Service Cloud, Oracle RightNow

bpm’online customer service, bpm’online service enterprise

Overview

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Intelligent service management platform to accelerate service delivery and customer delight

Service Creatio offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Creatio recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

Creatio

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Health e(fx), People 2.0, Citilink, Dealer eProcess (DEP)

Buyer's Guide

Oracle Fusion Service vs. Service Creatio

July 2025

Free Report: Oracle Fusion Service vs. Service Creatio

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