Opsgenie vs SolarWinds Incident Response comparison

Atlassian and SolarWinds are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #6, while SolarWinds is ranked #7 with an average rating of 8.5. Atlassian holds a 6.2% mindshare in IMS, compared to SolarWinds’s 1.1% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

2,621 Views
2,621 Comparison Views

100% willing to recommend

SolarWinds Incident Response

Read 11 SolarWinds Incident Response reviews

827 Views
819 Comparison Views

100% willing to recommend

Opsgenie

SolarWinds Incident Response

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 24, 2026

Opsgenie and Squadcast compete in incident management solutions. Opsgenie appears to have an advantage due to its integration capabilities and efficiency in preventing outages.

Features: Opsgenie provides comprehensive alerting and on-call rotation features. It integrates seamlessly with Jira and AWS, which aids incident management. Users benefit from its detailed alerting and escalation management. Squadcast offers strong alerting and reporting features that integrate with Prometheus and New Relic. Its tagging and deduplication features enhance operational efficiency.

Room for Improvement: Opsgenie users call for improved user-friendliness in feature setup, better SSO integration, and alert categorization enhancements. Squadcast needs to limit manual alert resolutions and improve documentation and call quality. Streamlining the user interface and improving operational response handling are also suggested for Squadcast.

Ease of Deployment and Customer Service: Opsgenie provides flexible deployment including public, private, and on-premises options. Support is responsive, though users suggest specialization in API queries. SolarWinds Incident Response operates on cloud models and is praised for ease of integration and rapid support responses.

Pricing and ROI: Opsgenie's plans range from $5 to $30 per user monthly, perceived as expensive by some, yet justified through integration benefits and incident management efficacy. SolarWinds Incident offers pricing around $12 per user, fitting budget constraints well. Both solutions are cost-effective, with Opsgenie's ability to prevent outages noted as a significant value.

To learn more, read our detailed Opsgenie vs. SolarWinds Incident Response Report (Updated: June 2026).

Buyer's Guide

Opsgenie vs. SolarWinds Incident Response

June 2026

Download the complete report

Helped 909,153 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

6th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

SolarWinds Incident Response

Ranking in IT Alerting and Incident Management

7th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 6.2%, down from 13.9% compared to the previous year. The mindshare of SolarWinds Incident Response is 1.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Opsgenie	6.2%
SolarWinds Incident Response	1.1%
Other	92.7%

IT Alerting and Incident Management

Featured Reviews

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

Read full review

HemantKumar7

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

Proactive alert routing has improved uptime and now reduces incident impact across teams

Squadcast requires improvement in that whenever team members upload notes, there is a restriction preventing them from manually resolving alerts. Alerts can only be resolved via proper signals from Alertmanager. Users should not be able to resolve incidents without manual intervention. This is a major requirement because team members sometimes resolve alerts manually, risking the resolution of critical alerts. Additionally, with multiple production environments and services, we receive multiple alerts for issues such as the same disk alert several times. To reduce this noise, we utilize suppression and need deduplication rules. Having a feature to set deduplication rules in one service applicable to other services would be a great help. Other improvements needed for Squadcast include observations I have made over the last four years, and I will convey any updates regarding improvements in the future.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Opsgenie is easy to configure and use."

"We can rely on the product to organize our schedules. We don't have to think about who will be next on-call. The system already gives us the answer. We don't have to waste time organizing how people are going to be covering each of their rotations. There's also an override option. So, it's easy to reschedule or reorganize our schedules when someone goes on vacation or when someone is on sick leave."

"The rotation and scheduling are beneficial."

"Opsgenie has streamlined our communications and alerting."

"One of the reasons for implementing OpsGenie was to have a completely automated system where there is no need to monitor and call someone if something breaks down."

"The solution has helped us stay alert on incidents and improved our response times."

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."

More Opsgenie pros

"Squadcast has positively impacted my organization by helping with incident management and enabling alerts to be responded to more quickly."

"Squadcast has positively impacted the organization with its notification feature that allows receiving a call in case an alert is missed from the UI, enabling timely action, which helps in resolving issues within the minimum time frame and prevents more production issues."

"Squadcast has positively impacted our organization because we are confident that we will not miss any alert or system outage, as Squadcast ensures the alert reaches the person even if the SRE person is not available."

"A significant return on investment has been seen because incidents can be tracked timely and actions can be taken that minimize downtime."

"When we receive alerts in a timely manner, we can proactively monitor our systems without downtime, maintaining system health with proper alerts, and within the time frame, we can take the necessary action to resolve those alerts, helping to delay major incidents and achieving uptime above 99.9% and 99.2%."

"Squadcast has impacted our organization positively by reducing more time and by making sure our solution runs faster."

"Squadcast notifications have helped me resolve issues faster because they notify me as soon as an issue happens, and then I go and fix it before it gets escalated to further sections."

"Squadcast helped us build a better product by improving both response time and reliability."

More SolarWinds Incident Response pros

Cons

"Typically, the alerts are vague at times, and when the automated callers begin reading that alert, it does not make sense to us."

"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."

"The user interface could be improved."

"I would like to see reports that can provide us with integration with Jira or with another management solution, which I'm not sure Opsgenie provides. The integration is possible, however as Opsgenie reports is an area that needs to be addressed. An alert is received, and Opsgenie will immediately generate a ticket or card for that issue, track it, and provide a follow-up. Opsgenie will also track an issue's whole life cycle. This is something that I would like to see in Opsgenie."

"OpsGenie needs to keep up with its competitors in terms of new features and pricing."

"They could introduce many more features, which we believe is on their roadmap."

"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."

"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user. It took me some time to figure out because it it was very small. You have a pencil icon that you need to click, but it was so small and in a place that wasn't so obvious, so this is an area for improvement in the solution. I couldn't find the icon myself and my manager had to show me where it is. Opsgenie needs to be more user-friendly, particularly when it comes to finding the "Add New Users" option in the on-call rotation feature. Other than that, the solution was very easy to use, and you can see both the open and closed alerts."

More Opsgenie cons

"One feature I think Squadcast must improve is the message quality and call quality we get; currently, the proper message is not being clearly heard on the calls we receive."

"Sometimes, while updating the escalation policies tab, Squadcast takes a lot of time, which could be improved."

"Squadcast user interface is poor, especially when you are on a smaller screen, as it makes the navigation experience very bad."

"Squadcast requires improvement in that whenever team members upload notes, there is a restriction preventing them from manually resolving alerts."

"Squadcast could be improved if the pricing could be reduced per user."

"Squadcast could enhance the UI to be more user-friendly."

"I remember when we were working on the integration, the documentation was not great, and we found it difficult to understand what the document was saying in some parts."

"In terms of improvements for Squadcast, there are opportunities, such as having only two workflows for tagging alerts based on priority P1, P2, with our current premium plan."

More SolarWinds Incident Response cons

Pricing and Cost Advice

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"The cost of the solution depends on the package you select and is per user."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

"The solution's prices are exorbitant."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"From the pricing perspective, they are on the higher side as compared to other competitors."

More Opsgenie pricing and cost advice

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.

See recommendations

909,153 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Performing Arts

12%

Transportation Company

Financial Services Firm

Construction Company

Computer Software Company

25%

Construction Company

20%

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	8

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for Squadcast?

My experience with pricing, setup cost, and licensing was very awesome because pricing is affordable. They charge a very affordable pricing compared to features. The setup cost was more attractive.

See all answers

What needs improvement with Squadcast?

A few areas need improvement. For example, AI-generated incident summaries take a lot of time to be completed.

See all answers

What is your primary use case for Squadcast?

My main use case for Squadcast is in two different ways. I use it for on-call management, whereby I'm able to schedule calls and do the escalations, as well as live call routing to agents. That is ...

See all answers

Comparisons

PagerDuty Operations Cloud vs Opsgenie

Compared 17% of the time

xMatters vs Opsgenie

Compared 13% of the time

Splunk On-Call vs Opsgenie

Compared 10% of the time

FireHydrant vs Opsgenie

Compared 9% of the time

Rootly vs Opsgenie

Compared 6% of the time

More Opsgenie Competitors

BigPanda vs SolarWinds Incident Response

Compared 100% of the time

More SolarWinds Incident Response Competitors

Product Reports

Buyer's Guide

Opsgenie

July 2026

Download Opsgenie product report

Buyer's Guide

SolarWinds Incident Response

July 2026

Download SolarWinds Incident Response product report

Overview

Opsgenie provides a comprehensive incident management platform integrating with numerous tools to deliver efficient alerting options via SMS, email, phone calls, and app notifications.

Opsgenie offers robust integration capabilities with applications like Jira, Grafana, and AWS, facilitating smooth operations and swift incident response. It supports on-call rotation scheduling to enhance team management efficiency and features alert routing and escalation functions. Opsgenie's user-friendly platform accommodates newcomers while allowing advanced customization. Despite challenges in integration with cloud services like AWS and Azure and improvement needs in scalability, reporting, and API management, it remains a vital tool for incident tracking and root cause analysis.

What are the key features of Opsgenie?

Integration capabilities: Connect with Jira, Grafana, AWS, and more for streamlined operations.
Alerting options: Notify teams via SMS, email, phone calls, and app notifications.
On-call rotation scheduling: Enhance management of team schedules.
Customizable interface: Adapts to both newcomers and advanced users.
Alert routing and escalation: Efficient handling of incidents.

What benefits should users consider?

Incident management: Ensure prompt response and resolution.
Operational efficiency: Maintain smooth workflows with tool integrations.
User accessibility: Simplified use for all team members.
Customization: Tailor settings to specific needs.
Multi-channel alerts: Diverse alerting methods ensure notification delivery.

Opsgenie finds application across sectors where incident management is critical. In industries like IT services, companies utilize it for managing on-call schedules, alerting on critical infrastructure, and integrating with tools like Nagios and SolarWinds. Its capacity to handle cloud deployment and multi-geography alert routing is highly valuable. Integration with Jira supports detailed incident logging and root cause analysis, proving essential for maintaining infrastructure health.

Atlassian

Squadcast enhances incident management by providing centralized notifications and alert escalation. Its integration capabilities and user-friendly design improve response times, impacting MTTR and MTTA positively. Organizations use Squadcast to streamline incident responses and maintain system thresholds efficiently.

Squadcast is an effective platform for incident management, offering features like multiple notifications via phone, email, and SMS for quick alert responses. Escalation policies and maintenance window suppression help reduce alert noise. Its integration capabilities with Prometheus and AWS improve service management, ensuring alerts are timely acknowledged and routed to the appropriate teams. Users find Squadcast's interface support for incident management and reporting beneficial. Suggestions for improvement include simplifying the interface, enhancing alert handling, and clarifying documentation.

What are the standout features of Squadcast?

Notifications: Receive alerts via phone, email, and SMS for fast response.
Escalation Policies: Customize how alerts escalate for efficient handling.
Integration: Seamless integration with Prometheus, AWS, and other tools.
Routing: Direct alerts to relevant teams with tagging for focused responses.
Maintenance Window: Suppress alerts during maintenance to reduce noise.

What benefits should users consider in reviews?

Improved Response Times: Faster alert acknowledgment impacts MTTR positively.
Team Efficiency: Enhances incident routing and management.
Service Management: Integrations with monitoring tools streamline operations.
Alert Reduction: Maintenance suppression lowers alert noise.

In the tech sector, organizations rely on Squadcast for monitoring and threshold breaches. Integrating with Prometheus and Alertmanager, it serves as a central alert system. Notifications trigger via various channels to ensure rapid incident response. This setup helps tech teams maintain performance metrics effectively.

SolarWinds

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Information Not Available

Buyer's Guide

Opsgenie vs. SolarWinds Incident Response

June 2026

Free Report: Opsgenie vs. SolarWinds Incident Response

Find out what your peers are saying about Opsgenie vs. SolarWinds Incident Response and other solutions. Updated: June 2026.

DOWNLOAD NOW

909,153 professionals have used our research since 2012.

See our Opsgenie vs. SolarWinds Incident Response report.

See our list of best IT Alerting and Incident Management vendors.

We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.