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OpenText Silk Test vs ZAPTEST comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Silk Test
Ranking in Functional Testing Tools
19th
Ranking in Test Automation Tools
18th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
Regression Testing Tools (9th)
ZAPTEST
Ranking in Functional Testing Tools
31st
Ranking in Test Automation Tools
26th
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Test Automation Tools category, the mindshare of OpenText Silk Test is 2.0%, up from 0.9% compared to the previous year. The mindshare of ZAPTEST is 1.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
OpenText Silk Test2.0%
ZAPTEST1.5%
Other96.5%
Test Automation Tools
 

Featured Reviews

JG
Manager of Central Excellence at Alpura
Easy to set up with good documentation and easy management of testing cycles
The solution allows for a complete test cycle. The management of testing cycles are easy. We have good control over test cases. We can capture functional testing very easily. We're actually able to accelerate testing now and have end-to-end cycles for testing. We didn't used to have these capabilities. It's easy to automate and accelerate testing. The product offers very good cross-browser testing capabilities. We can do continuous testing and regression testing.
it_user362916 - PeerSpot reviewer
System engineer at a tech services company with 10,001+ employees
We can write our codes just after the functional docs are prepared, and we can straight away start testing the application in the system testing phase itself.
* Using this tool, we can automate test cases even before the deployment of an application. This can be done by scanning objects from UI mock-ups or screenshots. * One script multi-run technology reduces scripting effort and budget by which you can run one unique script to test multiple platforms. * We can write one code and run it in multiple browsers (Chrome, IE, Firefox anything) and operating systems (Android, Windows, anything). * PDF validation, average colour validation, etc. are better and stable. * We can literally automate anything (not necessarily web applications) using ZAPTEST as it works exactly as a human eye and doesn't dig into application codes. * Partial OCR and block recognization are game changers. * JIRA and ALM integration

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Not many performance Testing tool provides end to end response times for scripts running on the page, this tool is capable of providing end to end real time browser response times."
"Scripting is the most valuable. We are able to record and then go in and modify the script that it creates. It has a lot of generative scripts."
"It speeds up testing efforts."
"Using this DLL functionality we were able to automate our product."
"It drastically reduced our manual regression efforts that is difficult to achieve in Agile model."
"The statistics that are available are very good."
"The feature I like most is the ease of reporting."
"It is a fine product; it is a powerful tool, and it needs commitment."
"Our ROI is 100%."
"Customer Service: This is where they truly shine! If we suggest a feature, a new version appears in days with that feature fully realized and working."
"On average, I get two cycles per week and that only requires the attention of two people; it saves us a lot of time and gets us to production quicker."
"Customer service is excellent."
"Using ZAPTEST, we can write our codes just after the functional docs are prepared, and we can straight away start testing the application in the system testing phase itself."
"The biggest thing this product has done for us is allow us to automate a feature that other commercial and open source tools couldn't do for us."
"Customer service has been ZAPTEST's forte; very prompt and helpful."
 

Cons

"At that time, we never had good technical support in Bangalore."
"The initial setup is somewhat complex if you're deploying on-prem."
"I've seen a lot of potential users upset with the SilkTest due to broken installation."
"Could be more user-friendly on the installation and configuration side."
"We moved to Ranorex because the solution did not easily scale, and we could not find good and short term third-party help."
"The browser based testing needs to be improved."
"Need to improve online documentation, community and forums to share issues encountered and solutions."
"Implementing a better integration with Git. It was extremely painful to implement the link from Silk Central to Git."
"We have used multiple data files types as inputs to our existing automation and this product is currently only supporting CSV."
"I would say the test results features could be made more advanced with options like pie charts, graphs, etc. To be able to visualize the data would be helpful to us."
"The documentation is not keeping up with the rapid development, and updates are very fast."
"A few objects on the .NET platform are not getting identified precisely among similar objects."
"We cannot have more than one Object Repository for one test."
"The save function should be fixed so that I no longer have to add a space to a step and then follow it with a backspace to reenable the save icon."
 

Pricing and Cost Advice

"Our licensing fees are on a yearly basis, and while I think that the price is quite reasonable I am not allowed to share those details."
"We paid annually. There is a purchase cost, and then there is an ongoing maintenance fee."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Construction Company
13%
Manufacturing Company
10%
Comms Service Provider
9%
Manufacturing Company
18%
Construction Company
14%
Healthcare Company
11%
Outsourcing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise10
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for Silk Test?
The pricing depends on the license used. The pricing is similar to others in the market.
What is your primary use case for Silk Test?
The product is used for manual, functional, and performance testing. I'm using the tool for loading data into ERP systems.
Ask a question
Earn 20 points
 

Also Known As

Segue, SilkTest, Micro Focus Silk Test
No data available
 

Overview

 

Sample Customers

Krung Thai Computer Services, Quality Kiosk, Mªller, AVG Technologies
AT&T, Ally Financial, Inc. Standard & Poors, Comcast, Boeing Employee Credit Union, Nordstroms, Bank of New Zealand, Aviva France, Delta Airlines, First National Bank of South Africa, Leukemia & Lymphoma Society, American Well, SuperValu, 24 Hour Fitness, Inc., Lexis Nexis, Cspire Wireless, GE Intelligent Systems, Accenture, Shelter Mutual Insurance, Agco
Find out what your peers are saying about OpenText Silk Test vs. ZAPTEST and other solutions. Updated: July 2026.
909,725 professionals have used our research since 2012.