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OpenText Decisiv vs ProProfs Knowledge Base comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Decisiv
Ranking in Knowledge Management Software
31st
Average Rating
10.0
Reviews Sentiment
6.5
Number of Reviews
1
Ranking in other categories
Indexing and Search (18th)
ProProfs Knowledge Base
Ranking in Knowledge Management Software
9th
Average Rating
9.0
Reviews Sentiment
8.7
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Knowledge Management Software category, the mindshare of OpenText Decisiv is 0.1%, down from 0.3% compared to the previous year. The mindshare of ProProfs Knowledge Base is 1.3%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Knowledge Management Software
 

Featured Reviews

reviewer1719999 - PeerSpot reviewer
Frequent updates, highly stable, and robust
We have had thousands of users, the solution is highly scalable. We have had a large installation of OpenText Decisiv and there were approximately 6,000 users. The user's roles vary, such as records managers. Additionally, depending on the organization, a lot of our clients are in the federal government which they have different types of roles, but most of them are end-users. They're searching for documents or the records that are in their repository, there are document producers, but most people are searching.
it_user569589 - PeerSpot reviewer
It provides advanced authoring, enterprise security, and workflow approval.
Before implementing ProProfs knowledgebase, my support team were constantly under pressure to meet client expectations. They would have to review and resolve some of the common problems time and again, which hampered their productivity immensely. After using the ProProfs knowledge management tool, customer tickets have gone down drastically (by almost 35%) and my support team have become more productive and less stressed.
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Comparisons

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Overview

 

Sample Customers

Hyatt
Touro College, Nebraska Department of Human and Health Services
Find out what your peers are saying about Atlassian, Notion, Salesforce and others in Knowledge Management Software. Updated: May 2025.
857,162 professionals have used our research since 2012.