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NetScaler vs OpenText Network Operations Management comparison

NetScaler and OpenText are both solutions in the Network Management Applications category. NetScaler is ranked #5 with an average rating of 8.3, while OpenText is ranked #20 with an average rating of 8.0. NetScaler holds a 1.5% mindshare in NMA, compared to OpenText’s 0.4% mindshare. Additionally, 91% of NetScaler users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.
NetScaler
Read 107 NetScaler reviews
  • 157 Views
  • 110 Comparison Views
91% willing to recommend
OpenText Network Operations...
Read 3 OpenText Network Operations Management reviews
  • 83 Views
  • 40 Comparison Views
75% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

NetScaler and OpenText Network Operations Management are competing in the network operations space. Data shows OpenText Network Operations Management as the superior solution due to its robust features, which many feel justify its cost, while NetScaler leads in customer satisfaction regarding pricing and support.

Features: NetScaler provides strong load balancing, high availability, and application performance acceleration. OpenText Network Operations Management offers comprehensive IT operations management capabilities, scalability, and detailed analytics. The primary difference lies in OpenText's extensive feature set tailored for large enterprise environments compared to NetScaler’s focus on networking efficiency.

Ease of Deployment and Customer Service: NetScaler is known for straightforward deployment and responsive technical support. OpenText Network Operations Management, while offering a rich set of functionalities, has a steeper learning curve during deployment but compensates with dedicated customer service valued by users.

Pricing and ROI: NetScaler offers a competitive initial setup cost, delivering a faster ROI due to its streamlined processes. OpenText Network Operations Management involves a higher upfront investment but potentially offers a greater ROI in the long run owing to its comprehensive management capabilities. NetScaler stands out with cost-effective deployment, whereas OpenText provides greater overall value despite larger initial expenses.

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Buyer's Guide
NetScaler vs. OpenText Network Operations Management
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NetScaler
Ranking in Network Management Applications
5th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
107
Ranking in other categories
Application Delivery Controllers (ADC) (1st), Web Application Firewall (WAF) (14th)
OpenText Network Operations...
Ranking in Network Management Applications
20th
Average Rating
8.6
Reviews Sentiment
7.7
Number of Reviews
3
Ranking in other categories
Network Monitoring Software (62nd)
 

Mindshare comparison

As of July 2025, in the Network Management Applications category, the mindshare of NetScaler is 1.5%, up from 0.7% compared to the previous year. The mindshare of OpenText Network Operations Management is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Management Applications
 

Featured Reviews

DEMİRHAN ÇAVUŞOĞLU - PeerSpot reviewer
A tool for centralized management including inventory and sales tracking
Citrix ADM has the ability to implement policies to tighten security. For instance, you can restrict access to your network from outsiders or lack necessary security measures such as antivirus programs. Additionally, there's the Delivery Controller, which allows for comprehensive monitoring and management tasks such as remote restarts, maintenance, and registration. Another essential component is the Director, which provides detailed insights into sessions, including identifying session failures, connection issues, user lockouts, etc. It presents a list of problems to address, enabling you to click on them and resolve them efficiently.
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AhmedBahgat - PeerSpot reviewer
Dynamic discovery and effective network topology make IT monitoring valuable
The solution enables dynamic discovery and incorporates a powerful configuration management database, CMDB, along with a strong correlation engine. It covers the entire span of the infrastructure, including servers and network operations. It also adapts well to different environments, showing network topology effectively, making the network monitoring tool quite valuable.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature for us is the application firewalling in Citrix NetScaler, ensuring only valid traffic enters our environment."
"I like the ease of use. It's easy to manage. I also like it's ease of use with virtualization technologies with applications."
"The advantage of Citrix Web App and API Protection is just its graphic user interface for beginners. The solution is nothing special, but we have to use it for the corporation. Another advantage of Citrix Web App and API Protection is that we have our copy to test things and get the know-how of it."
"The load balancing is one of the most valuable features."
"I can turn on features without actually owning a license. I can test them out, I can use them for a while, and then I can be licensed up. That's awesome. I don't have to have a license immediately before I can start to deploy things rapidly, rapid deployment is a plus."
"I like the solution's simplicity compared to Citrix's on-prem solutions."
"I would say the rewriting and redirection functions are must-have's for us."
"Citrix Web App API Protection allows you to enable a blocking mode"
More NetScaler pros
"The solution enables dynamic discovery and incorporates a powerful configuration management database, CMDB, along with a strong correlation engine."
"The solution enables dynamic discovery and incorporates a powerful configuration management database, CMDB, along with a strong correlation engine."
"We can detect non-compliant devices and automate remediation actions to cover the gap in the configuration standards."
"When it comes to customization, Micro Focus is more mature than its competitors."
 

Cons

"I would like to see more integration for single sign-on."
"The technical support has room for improvement."
"Technical support could be improved."
"The configuration is complex, and only one or two people know how to assist when problems arise."
"The main areas for improvement would be around documentation and support. If a feature can be used in two or three ways, show that feature being used in all of those ways. Documentation seems to only cover the primary use case and leaves you to either run through trial and error or consult the user community. In terms of support, I have never actually had them solve any of my issues. I have always solved them myself and then provided the resolution to support."
"The solution is a bit more expensive than some of the available solutions in this region. One solution in particular that I noticed was cheaper was Kemp."
"I feel that Citrix NetScaler's customer support needs to improve."
"Some features of Citrix ADM are available on the cloud, which could really be helpful if they were available on an on-premise version."
More NetScaler cons
"The user interface is outdated and needs improvement, especially for service and topology maps."
"Micro Focus Network Management doesn't support end-to-end monitoring of cloud infrastructure. Micro Focus might have different cloud solutions for cloud automation and hybrid cloud management. There are a lot of products that also support automation. That is different, but it should monitor the cloud from an IT operations management perspective."
"It may need a more customizable UI."
"The user interface is outdated and needs improvement, especially for service and topology maps."
 

Pricing and Cost Advice

"Licensing is adequate. I wanted to have a more prominent license, but until I do they don't give enough support. The additional cost would be too much."
"The license for Citrix NetScaler is on an annual basis and it is reasonably priced."
"Citrix NetScaler VPX is not the cheapest solution out there, but you get what you pay for."
"The solution is undoubtedly very good, but it is expensive."
"Its licensing cost is much higher than other products, but it is acceptable because it is a one-time investment, and we are getting our requirements fulfilled when we buy this product. So, there is no issue with the pricing."
"For the specific use case that my customers primarily engage with, I would give the pricing a rating of seven out of ten."
"It is true that it is a bit pricey compared to newer technologies coming to the market. For example, A10 is a load balancer that does everything that Citrix can and it does a lot more than what NetScaler does when it comes to the security space, and their prices are so cheap. Every box comes with its own license and support built into it. When you compare that with NetScaler, you have to buy licenses separately, you have to buy a support agreement that is going to be separate. A small NetScaler, even if it is a VPX which is a virtual server, could cost you close to $150,000 to $200,000 dollars. So the pricing is really high."
"This product is more expensive than some of the competitors."
More NetScaler pricing and cost advice
"Micro Focus' price is on the higher side, but there are other products like CA products and IBM that are more expensive. At the same time, you have to compare the maturity level of the solutions."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
11%
Government
9%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Citrix ADC?
The most valuable feature for us is the application firewalling in Citrix NetScaler, ensuring only valid traffic enters our environment.
See all answers
What is your experience regarding pricing and costs for Citrix ADC?
After deployment, Citrix Netscaler shifted to a subscription-based license scheme for support, which is slightly more expensive.
See all answers
What needs improvement with Citrix ADC?
Citrix NetScaler is a robust product, but mastering it requires significant learning and training due to its complexity. While it could be easier to manage, it is like transitioning from driving a ...
See all answers
What is your experience regarding pricing and costs for Micro Focus Network Operations Management?
The price is reasonable based on the agreement.
See all answers
What needs improvement with Micro Focus Network Operations Management?
The user interface is outdated and needs improvement, especially for service and topology maps. The ease of generating dashboards for different situations by users is critical for my environment. I...
See all answers
What is your primary use case for Micro Focus Network Operations Management?
I use the solution as the main vehicle to monitor and alert about events in the IT environment. I use it for IT monitoring.
See all answers
 

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Product Reports

Buyer's Guide
NetScaler
June 2025
NetScaler reportDownload NetScaler product report
Buyer's Guide
Network Management Applications
June 2025
OpenText Network Operations Management reportDownload OpenText Network Operations Management product report
 

Also Known As

Citrix ADC, Citrix NetScaler VPX, NetScaler Console, NetScaler Web Application Firewall
Micro Focus Network Operations Management
 

Overview

One platform for a consistent application delivery and security experience because nobody has time to learn multiple systems to manage ADC deployments. NetScaler is built with a single code base using a software-based architecture, so no matter which ADC form factor you choose — hardware, virtual machine, bare metal, or container — the behavior will be the same.

NetScaler

Network management solutions are continually called onto to adapt to new technologies, while retaining value of existing ones, including: SDNs, multiple connection methods to the cloud and Internet, remote sites, and WiFi networks. All of these technologies require closer collaboration between network engineering and operations because of their dynamic nature, which requires fast and deep understanding of the technologies to operate effectively.

OpenText
 

Sample Customers

ABB Schweiz, Aer Lingus, AIDS Healthcare Foundation, Amnet Technology Solutions, Aramex International, Ascenty, Atos, Autodesk
Information Not Available
Buyer's Guide
NetScaler vs. OpenText Network Operations Management
June 2025
Free Report: NetScaler vs. OpenText Network Operations Management
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