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NetResults Tracker vs Zendesk Guide comparison

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NetResults Logo
41 views|34 comparisons
Zendesk Logo
3,481 views|2,765 comparisons
Featured Review
Buyer's Guide
Help Desk Software
June 2022
Find out what your peers are saying about ServiceNow, Atlassian, Freshworks and others in Help Desk Software. Updated: June 2022.
608,010 professionals have used our research since 2012.
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Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
  • "Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
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    Top Answer:The licensing should be more extensive and not broken into individual pieces. It's hard to figure out what you need at the outset.
    Top Answer:The licensing model needs to be more customer-friendly. At the moment you have to buy different pieces. ServiceNow, for example, provides just a part of their premium. There needs to be better… more »
    Ranking
    47th
    out of 56 in Help Desk Software
    Views
    41
    Comparisons
    34
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    10th
    out of 56 in Help Desk Software
    Views
    3,481
    Comparisons
    2,765
    Reviews
    7
    Average Words per Review
    1,022
    Rating
    7.3
    Comparisons
    Learn More
    NetResults
    Video Not Available
    Overview
    Comprehensive case management for criminal and juvenile justice agencies.

    Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

    Offer
    Learn more about NetResults Tracker
    Learn more about Zendesk Guide
    Sample Customers
    Adobe Systems, Agilent, Avaya, Bechtel SAIC, Bowne Global Solutions, GE Toshiba Automation Systems, Google, Hewlett-Packard, Tektronix, Telera, Teradyne, Texas Instruments, TIBCO, Alloptic, AOL, Clear Channel Communication, Orange, Vodafone, GMAC Commercial Mortgage, JP Morgan Chase, Manulife Financial, Monetaire, Dansk Olie og Naturgas A/S, Eneco Energie, Shell Marine Products, Homestore, Kinko's, KLM Royal Dutch Airlines, Newgistics, Reebok, SkyMall, uBid, United Airline, Walgreens, Princeton University, Univ. of California, Univ. of Michigan, Univ. of Minnnesota
    Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company24%
    Construction Company12%
    Financial Services Firm12%
    Non Profit8%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider18%
    Government7%
    Healthcare Company4%
    Company Size
    No Data Available
    REVIEWERS
    Small Business42%
    Midsize Enterprise35%
    Large Enterprise23%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise20%
    Large Enterprise54%
    Buyer's Guide
    Help Desk Software
    June 2022
    Find out what your peers are saying about ServiceNow, Atlassian, Freshworks and others in Help Desk Software. Updated: June 2022.
    608,010 professionals have used our research since 2012.

    NetResults Tracker is ranked 47th in Help Desk Software while Zendesk Guide is ranked 10th in Help Desk Software with 7 reviews. NetResults Tracker is rated 0.0, while Zendesk Guide is rated 7.2. On the other hand, the top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". NetResults Tracker is most compared with , whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshdesk and Freshservice.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.