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MuleSoft Anypoint Platform vs Zapier comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 11, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.5
MuleSoft Anypoint Platform provides ROI through cost efficiency, reduced maintenance expenses, and enabling reuse in enterprises and smaller businesses.
Sentiment score
6.1
Zapier offers time-saving automation with varied ROI, often seen as cost-effective and a valuable investment despite indirect impacts.
In a scenario where employing three resources for three months might cost approximately $18,000 to $20,000, Zapier provides substantial cost savings.
Chief Technology Advocate at PURESOFT GLOBAL LLC
 

Customer Service

Sentiment score
6.7
MuleSoft Anypoint has highly-rated support with fast response times, though documentation and response times need improvement.
Sentiment score
7.0
Zapier's customer support is generally rated positively for efficiency, though some desire improved live chat options.
I would probably rate the support for MuleSoft Anypoint Platform a nine on a scale from one to ten.
Senior Validation Engineer at Weir Group PLC
The Salesforce team offers different levels of support.
Senior Consultant at Radiotechnologies
The support team is responsive and helpful.
Solutions Architect at a manufacturing company with 10,001+ employees
Their technical support is good; they respond promptly and are very helpful.
Go High Level Manager at Virtual Worker Now
This can help if you need assistance, as you can communicate with the community and support system, and most issues are already resolved by AI.
Automation Engineer at Axe Automation
The experience was positive with prompt responses from their team.
Chief Technology Advocate at PURESOFT GLOBAL LLC
 

Scalability Issues

Sentiment score
7.3
MuleSoft Anypoint Platform offers scalable, flexible solutions for enterprises, though automated scalability and data demands can be limiting.
Sentiment score
7.4
Zapier is adaptable for small to mid-size businesses, but scaling can be costly and less suitable for complex automations.
MuleSoft Anypoint Platform is quite scalable, and it meets our use cases with no issues preventing implementation.
Solutions Architect at a manufacturing company with 10,001+ employees
MuleSoft provides the ability to scale, yet it is costly to do so.
Integration Lead at a retailer with 10,001+ employees
Zapier is suitable for small or simpler automation but not for complex ones.
Automation Engineer at Axe Automation
Scaling it gets quite expensive, and while I cannot evaluate it purely from a technology perspective, compared to Workato, I would give Zapier a seven for scalability.
Product Owner | Integration
 

Stability Issues

Sentiment score
7.7
MuleSoft Anypoint Platform is stable, though users report occasional connector issues and variability in scalability and performance.
Sentiment score
6.7
Most users find Zapier reliable, despite occasional connectivity issues and challenges with integration changes affecting performance.
In my current company, we had significant challenges with Zapier regarding maintenance, as Zaps were often broken, not necessarily due to Zapier, but due to changes in the input variables.
Product Owner | Integration
 

Room For Improvement

MuleSoft users seek faster updates, improved support, better pricing, enhanced UI, and expanded Anypoint MQ and integration capabilities.
Zapier needs better Google Sheets features, API support, UI improvements, enhanced logic functions, documentation, and integration capabilities.
MuleSoft is considered expensive, so pricing is a major concern.
Integration Lead at a retailer with 10,001+ employees
When dealing with multiple transactions or trading, the system can lose control, and tracking becomes hectic.
Senior Consultant at Radiotechnologies
Currently, it uses other standards, but adopting OpenAPI, the standard in the market, would be beneficial.
Solutions Architect at a manufacturing company with 10,001+ employees
The error message options in the dashboard should be improved. It should be user-friendly so that beginners or non-technical users can figure out the problems and solutions on their own.
Webflow Developer at Qureos
You can build similar or dependent automations in one Zap, which helps with understanding the process without switching between different records.
Product Owner | Integration
Having flexibility in creating more complex automation would eliminate the need to transform data within the source or destination.
Business Intelligence Developer at a consultancy with 51-200 employees
 

Setup Cost

MuleSoft Anypoint Platform is costly, best for larger organizations, offering workload reduction but requires careful cost planning.
Zapier's pricing ranges from free to $800, depending on usage, with mixed opinions on cost versus time-saving benefits.
MuleSoft is considered one of the more expensive products in the market.
Integration Lead at a retailer with 10,001+ employees
I do not know the specific costs, but given that it is part of MuleSoft, I suspect it is not cheap.
Solutions Architect at a manufacturing company with 10,001+ employees
The platform reduces manual workload in maintaining infrastructure, but it does come with some cost considerations.
Senior Consultant at Radiotechnologies
The pricing is in accordance with market standards and even lower in some cases.
Chief Technology Advocate at PURESOFT GLOBAL LLC
The pricing of Zapier is slightly higher compared to other market automation tools such as Pabbly, Make.com, and N8N, which have good features but are priced lower than Zapier.
Go High Level Manager at Virtual Worker Now
 

Valuable Features

MuleSoft Anypoint Platform excels in API management, seamless integration, user-friendly design, scalability, and connectivity for hybrid environments.
Zapier seamlessly connects apps for task automation, offering intuitive interfaces with advanced features like webhooks and multi-step zaps.
The most valuable feature is the full lifecycle management, including Anypoint Designer and Exchange, as well as Discofolio API.
Integration Lead at a retailer with 10,001+ employees
The platform is integrated with Salesforce, making it preferable when using Salesforce products.
Senior Consultant at Radiotechnologies
MuleSoft Anypoint Platform helps to standardize data integration approaches, making it easier to implement integration projects.
Solutions Architect at a manufacturing company with 10,001+ employees
They have approximately 7,000 connections.
Product Owner | Integration
The automation capabilities are impressive.
Business Intelligence Developer at a consultancy with 51-200 employees
Creating integration points through webhooks is particularly useful for anyone working on integration projects.
Chief Technology Advocate at PURESOFT GLOBAL LLC
 

Categories and Ranking

MuleSoft Anypoint Platform
Ranking in Cloud Data Integration
4th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
60
Ranking in other categories
Message Queue (MQ) Software (4th), Business-to-Business Middleware (1st), Workload Automation (4th), Integration Platform as a Service (iPaaS) (2nd)
Zapier
Ranking in Cloud Data Integration
12th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
Data Integration (17th), Business Orchestration and Automation Technologies (16th), AI Software Development (14th)
 

Mindshare comparison

As of January 2026, in the Cloud Data Integration category, the mindshare of MuleSoft Anypoint Platform is 5.6%, down from 6.4% compared to the previous year. The mindshare of Zapier is 2.5%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Data Integration Market Share Distribution
ProductMarket Share (%)
MuleSoft Anypoint Platform5.6%
Zapier2.5%
Other91.9%
Cloud Data Integration
 

Featured Reviews

GO
Senior Validation Engineer at Weir Group PLC
Integration workflows have become transparent and secure while error tracking is streamlined
The best features in MuleSoft Anypoint Platform for me are transparency between logging in or deploying and using different environments. Managing different environments for the transparency of error logins or how to trace traceability is very important. It's very easy to use and sort, so you can see where everything has gone right and everything has gone wrong. I'm aware of the drag-and-drop interface in MuleSoft Anypoint Platform, and it's very, very quick. It's very time-saving and very efficient. The security features on MuleSoft Anypoint Platform help maintain data integrity in my organization; I would say it's second to none. It's one of the best out there that I have worked with because of the encryption and decryption, and there are a lot of security aspects. I would assess the platform's data mapping and transformation capabilities as amazing. Automation has been straightforward; the transformation and mapping have been easy to use, easy to source, and from the source to the target. I would say it has been very good.
RL
Product Owner | Integration
Diverse integration options support workflow automation while pricing and support need improvements
You can build similar or dependent automations in one Zap, which helps with understanding the process without switching between different records. I would appreciate quicker response times and more direct interactions. It would be great to have a direct contact person for support, but bigger companies usually have solution partners handling support. I do not have a solution partner for Zapier due to using it for small use cases.
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
11%
Computer Software Company
10%
Government
7%
University
10%
Computer Software Company
8%
Financial Services Firm
8%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise12
Large Enterprise30
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise10
Large Enterprise7
 

Questions from the Community

What advice do you have for others considering Mule Anypoint Platform?
I architected solutions using Oracle SOA/OSB, Spring Boot, MuleSoft Anypoint Platform on cloud / on-premises and hybrid modes; What I see is though if you are an enterprise and have enough money th...
How does TIBCO BusinessWorks compare with Mule Anypoint Platform?
Our organization ran comparison tests to determine whether TIBCO BusinessWorks or Mule Anypoint platform integration and connectivity software was the better fit for us. We decided to go with Mule...
What can Mule Anypoint Platform be used for and what do you use it for most often?
This is a very flexible solution that comes with multiple uses. My organization mostly uses Mule Anypoint Platform for API management, as it lets us build new APIs easily and design new interfaces...
What do you like most about Zapier?
The product's most valuable feature is automation.
What is your experience regarding pricing and costs for Zapier?
The pricing is in accordance with market standards and even lower in some cases. The license setup cost is reasonable.
What needs improvement with Zapier?
In my opinion, what could be improved in Zapier is its UI, which operates as a one-line system. Compared to Make.com and other tools that have a drag-and-drop system, this is lacking. If the scenar...
 

Also Known As

Data Integrator, Anypoint MQ
No data available
 

Overview

 

Sample Customers

VMware, Gucci, MasterCard, Target, Time Inc, Hershey's, Tesla, Spotify, Office Depot, Intuit, CBS, Amtrak, Salesforce, Gap, Ralph Lauren
BuzzFeed, Groupon, Spotify, Columbia University, FOX
Find out what your peers are saying about MuleSoft Anypoint Platform vs. Zapier and other solutions. Updated: December 2025.
880,315 professionals have used our research since 2012.