MuleSoft Anypoint Platform vs Zapier comparison

MuleSoft Anypoint Platform

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Executive SummaryUpdated on Jun 15, 2025

MuleSoft Anypoint Platform and Zapier are both used for integration, but MuleSoft focuses on enterprise capabilities, while Zapier caters to ease of use for automating workflows. The Anypoint Platform seems to have the upper hand in terms of comprehensive integration features and enterprise-level capabilities.

Features: MuleSoft Anypoint Platform offers a comprehensive package with features like API management, an extensive connector library, and hybrid cloud deployment options. It's designed for seamless integration across environments. Zapier, on the other hand, is user-friendly with numerous pre-built integrations, making it ideal for quick automation without the need for coding. It is excellent at rapidly connecting various systems.

Room for Improvement: Users of MuleSoft often point out the high costs and the necessity for enhanced technical support and documentation. There are also calls for better runtime management and automation. Zapier users desire improvements in handling large data sets, more robust logic capabilities, and a more affordable pricing model.

Ease of Deployment and Customer Service: MuleSoft offers versatile deployment options, including public, private, and hybrid cloud environments, as well as on-premises setups. Its customer service is known for being responsive, though technical support can vary. Zapier is straightforward to use, predominantly offering public cloud solutions with accessible support, although some users suggest improvements in service responsiveness.

Pricing and ROI: MuleSoft Anypoint Platform is priced for enterprise-level needs, offering significant ROI for larger organizations despite complex licensing. Zapier, with its tiered pricing structure, is more affordable and friendly for small businesses and startups, offering good value, especially in lower-tier plans.

To learn more, read our detailed MuleSoft Anypoint Platform vs. Zapier Report (Updated: June 2025).

MuleSoft Anypoint Platform vs. Zapier

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.2

MuleSoft Anypoint Platform reduces TCO, simplifies integration, and offers high ROI, though pricing may challenge smaller companies.

Sentiment score

6.8

Zapier is praised for automation and cost savings, offering significant value especially in early stages despite ROI challenges.

No quotes available

For more quotes and insights, download the MuleSoft Anypoint Platform report

In a scenario where employing three resources for three months might cost approximately $18,000 to $20,000, Zapier provides substantial cost savings.

For more quotes and insights, download the Zapier report

Chief Technology Advocate at PURESOFT GLOBAL LLC

Customer Service

Sentiment score

6.8

Users praise MuleSoft's responsive support but suggest documentation and response time improvements; satisfaction varies with support levels.

Sentiment score

7.6

Zapier's technical support is praised for efficiency and competence, though some users desire more immediate communication options.

The support team is responsive and helpful.

Solutions Architect at a manufacturing company with 10,001+ employees

The Salesforce team offers different levels of support.

For more quotes and insights, download the MuleSoft Anypoint Platform report

Senior Consultant at Radiotechnologies

The experience was positive with prompt responses from their team.

For more quotes and insights, download the Zapier report

Chief Technology Advocate at PURESOFT GLOBAL LLC

Sometimes, in my early days, when I was stuck with something, they helped me solve these issues, and even helped me solve some of my automations.

Muhammad Bazal Iqbal

Chief Executive Officer at FlowVeo

Scalability Issues

Sentiment score

7.6

MuleSoft Anypoint Platform is highly flexible and scalable but faces challenges with file sizes and scaling costs.

Sentiment score

7.7

Zapier is ideal for small to mid-sized businesses, offering effective scalability and integration, but may not suit larger enterprises.

MuleSoft Anypoint Platform is quite scalable, and it meets our use cases with no issues preventing implementation.

Solutions Architect at a manufacturing company with 10,001+ employees

MuleSoft provides the ability to scale, yet it is costly to do so.

For more quotes and insights, download the MuleSoft Anypoint Platform report

Integration Lead at a retailer with 10,001+ employees

Scaling it gets quite expensive, and while I cannot evaluate it purely from a technology perspective, compared to Workato, I would give Zapier a seven for scalability.

For more quotes and insights, download the Zapier report

Product Owner | Integration

Stability Issues

Sentiment score

7.9

MuleSoft Anypoint Platform shows improved stability, minimal issues, and high reliability with optimized resource management in cloud environments.

Sentiment score

6.9

Users generally find Zapier reliable with occasional minor issues often linked to external factors, rating stability six to nine.

No quotes available

For more quotes and insights, download the MuleSoft Anypoint Platform report

In my current company, we had significant challenges with Zapier regarding maintenance, as Zaps were often broken, not necessarily due to Zapier, but due to changes in the input variables.

For more quotes and insights, download the Zapier report

Product Owner | Integration

Room For Improvement

MuleSoft Anypoint Platform needs enhancements in processing, support, integration, and user interface for improved efficiency and usability.

Zapier users desire enhanced features, better integrations, improved support, and more flexibility alongside competitive pricing and comprehensive documentation.

Currently, it uses other standards, but adopting OpenAPI, the standard in the market, would be beneficial.

Solutions Architect at a manufacturing company with 10,001+ employees

When dealing with multiple transactions or trading, the system can lose control, and tracking becomes hectic.

Senior Consultant at Radiotechnologies

MuleSoft is considered expensive, so pricing is a major concern.

For more quotes and insights, download the MuleSoft Anypoint Platform report

Integration Lead at a retailer with 10,001+ employees

While Zapier already has more than 2,000 webhooks, users or developers should have the flexibility to create additional custom connectors.

Chief Technology Advocate at PURESOFT GLOBAL LLC

I would appreciate if there would be a feature where we can use actions right after loops. Currently, you cannot use any other action after the loop. Everything needs to be within the loop.

Muhammad Bazal Iqbal

Chief Executive Officer at FlowVeo

You can build similar or dependent automations in one Zap, which helps with understanding the process without switching between different records.

For more quotes and insights, download the Zapier report

Product Owner | Integration

Setup Cost

MuleSoft Anypoint Platform's pricing is complex and high, potentially deterring smaller organizations despite offering enterprise support.

Zapier offers flexible pricing, with costs rising for heavy use, yet many find it valuable for automation and time savings.

I do not know the specific costs, but given that it is part of MuleSoft, I suspect it is not cheap.

Solutions Architect at a manufacturing company with 10,001+ employees

MuleSoft is considered one of the more expensive products in the market.

Integration Lead at a retailer with 10,001+ employees

The platform reduces manual workload in maintaining infrastructure, but it does come with some cost considerations.

For more quotes and insights, download the MuleSoft Anypoint Platform report

Senior Consultant at Radiotechnologies

The pricing is in accordance with market standards and even lower in some cases.

For more quotes and insights, download the Zapier report

Chief Technology Advocate at PURESOFT GLOBAL LLC

Valuable Features

MuleSoft Anypoint Platform excels with API management, integration features, a user-friendly interface, and robust data management capabilities.

Zapier facilitates seamless app integration and task automation with user-friendly tools, supporting platforms like Salesforce and Google Sheets.

The most valuable feature is the full lifecycle management, including Anypoint Designer and Exchange, as well as Discofolio API.

Integration Lead at a retailer with 10,001+ employees

MuleSoft Anypoint Platform helps to standardize data integration approaches, making it easier to implement integration projects.

Solutions Architect at a manufacturing company with 10,001+ employees

The platform is integrated with Salesforce, making it preferable when using Salesforce products.

For more quotes and insights, download the MuleSoft Anypoint Platform report

Senior Consultant at Radiotechnologies

They have approximately 7,000 connections.

Product Owner | Integration

Creating integration points through webhooks is particularly useful for anyone working on integration projects.

For more quotes and insights, download the Zapier report

Chief Technology Advocate at PURESOFT GLOBAL LLC

By specifying conditional logic rather than transforming and performing conditions within the visualization tool, Zapier provides conditional logic on the behavioral side to get specific data and load it into Power BI visualization tool.

reviewer2716083

Business Intelligence Developer at a consultancy with 51-200 employees

Categories and Ranking

MuleSoft Anypoint Platform

Ranking in Cloud Data Integration

4th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Message Queue (MQ) Software (3rd), Business-to-Business Middleware (1st), Workload Automation (4th), Integration Platform as a Service (iPaaS) (2nd)

Zapier

Ranking in Cloud Data Integration

13th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Cloud Data Integration category, the mindshare of MuleSoft Anypoint Platform is 6.6%, down from 8.1% compared to the previous year. The mindshare of Zapier is 2.0%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Data Integration

Featured Reviews

Tolulope A. Adeniji

Retired at a educational organization with 11-50 employees

Provides application integration and reduces time and effort during upgrades

One of the most valuable aspects was its impact on reducing time and effort during upgrades. Previously, SAP upgrades required significant coordination with multiple teams. Now, thanks to our streamlined integration approach, the SAP team interacts primarily with the integration team. When changes are needed, we simply create a new version. This allows application teams to migrate gradually from the old version to the new one, without extensive involvement from the SAP team. Moreover, our approach has improved reliability by eliminating duplicated efforts. Previously, different teams would often duplicate data sets due to inefficiencies in data naming conventions. We centralized data integration, ensuring that all applications use the same data set.

Read full review

FrankHo

Analyst at MSXI

Though the tool offers a visually appealing UI, it needs to improve its documentation

With Zapier, improvements are required in the areas of concerns like bugs, ease of use, and documentation. The product has many bugs, so users have to wait for a period ranging from five minutes to an hour to see where the Zap went. In Zapier, Zaps aren't very understandable owing to the way they work. As a user, you would think that in Zapier, a Zap works in a particular way once you set it up, but it won't happen. At times, some Zaps can interfere with each other, because of which there might be infinite loops that may occur, owing to which multiple Zaps continue to run or break down in general, after which nothing would run in your environment. You would not be notified about the breakdown of Zaps. The bugs in the product may be considered to understand or get an explanation of how Zaps works between software systems, so for something between Gmail and HubSpot, Zapier would explain through better documentation what would work and what wouldn't work. Maybe if Zapier had better functionality with Python or any other coding language in general, it would make the product a lot better.

Read full review

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Educational Organization

13%

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

14%

Financial Services Firm

10%

University

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What advice do you have for others considering Mule Anypoint Platform?

I architected solutions using Oracle SOA/OSB, Spring Boot, MuleSoft Anypoint Platform on cloud / on-premises and hybrid modes; What I see is though if you are an enterprise and have enough money th...

How does TIBCO BusinessWorks compare with Mule Anypoint Platform?

Our organization ran comparison tests to determine whether TIBCO BusinessWorks or Mule Anypoint platform integration and connectivity software was the better fit for us. We decided to go with Mule...

What can Mule Anypoint Platform be used for and what do you use it for most often?

This is a very flexible solution that comes with multiple uses. My organization mostly uses Mule Anypoint Platform for API management, as it lets us build new APIs easily and design new interfaces...

What do you like most about Zapier?

The product's most valuable feature is automation.

What is your experience regarding pricing and costs for Zapier?

The pricing is suitable. It's not cheap, but not expensive.

What needs improvement with Zapier?

The pricing could be a little cheaper.

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Product Reports

MuleSoft Anypoint Platform

May 2025

Download MuleSoft Anypoint Platform product report

Download Zapier product report

May 2025

Also Known As

Data Integrator, Anypoint MQ

No data available

Overview

MuleSoft Anypoint Platform is used for integration and API management, connecting enterprise applications across retail, e-commerce, and supply chain. It supports cloud-to-cloud and cloud-to-on-premises scenarios with real-time and asynchronous messaging.

Users leverage MuleSoft Anypoint Platform for diverse integrations including cloud-based and on-premises, enabling data transformations, middleware functions, and hybrid integrations. It seamlessly connects systems like SAP, Salesforce, and Oracle, facilitating data transfers and integrating legacy systems. The platform offers a graphic interface, quick implementation, and a variety of connectors, contributing to its popularity for robust and scalable solutions. Despite its strengths, users seek better technical support, more connectors, simplified runtime management, and improved documentation.

What are the key features of MuleSoft Anypoint Platform?

Marketplace for integration platforms: Provides pre-built connectors and templates.
API management: Efficient management and monitoring of APIs.
Graphic interface: User-friendly design for ease of use.
Monitoring capabilities: Comprehensive monitoring and observability features.
Quick implementation: Rapid deployment of integrations and APIs.
Pre-built templates: Ready-to-use templates for common integrations.
Stability and performance: Reliable and high-performing platform.
Data transformation with DataWeave: Powerful tool for data mapping and transformation.
Support for hybrid deployments: Flexibility to integrate cloud and on-premises systems.

What benefits and ROI can users expect?

Increased connectivity: Seamless integration of multiple systems.
Operational efficiency: Streamlined processes and data flows.
Scalability: Ability to grow with business needs.
Cost savings: Reduced development time with pre-built components.
Enhanced visibility: Improved monitoring and management of integrations.

Enterprises in retail, e-commerce, and supply chain implement MuleSoft Anypoint Platform to connect various applications and systems. It supports real-time messaging for inventory management, synchronizes customer data across platforms, and integrates with legacy systems for smooth data migration. Users benefit from quick deployments and a marketplace that accelerates integration projects.

Salesforce

Zapier is a tool for primarily non-technical users to connect together web apps.

An integration between two apps is called a Zap. A Zap is made up of a Trigger and one or more Actions or Searches.

Whenever the trigger happens in one app, Zapier will automatically perform the actions or searches in another app in order.

Zaps are very lightweight and easy to set up. Zaps do not import or export old data (they only operate on new items created after the Zap is enabled). Zaps are also not kept in sync ("two way syncing") after the Zap is triggered.

Zaps are deceivingly simple if you're used to dealing with complex and difficult integrations. Their simplicity is what enables anyone to create them.

Sample Customers

VMware, Gucci, MasterCard, Target, Time Inc, Hershey's, Tesla, Spotify, Office Depot, Intuit, CBS, Amtrak, Salesforce, Gap, Ralph Lauren

BuzzFeed, Groupon, Spotify, Columbia University, FOX