Microsoft System Center and OpenText AI Operations Management are leading solutions in data management and operations. Many users favor Microsoft System Center due to its integration and automation capabilities tailored for Microsoft environments. OpenText AI Operations Management stands out in its ability to deliver comprehensive monitoring and event correlation in diverse IT settings.
Features: Microsoft System Center is well-integrated with Windows tools, offers a user-friendly interface, and provides efficient management features like OS deployment and updates. OpenText AI Operations Management is valued for its high scalability, flexible dashboards, and integration capabilities that streamline complex IT environments.
Room for Improvement: Microsoft System Center needs enhancements for cloud monitoring and better integration with non-Microsoft systems. OpenText AI Operations Management has a complicated installation and licensing process that can be burdensome, especially for smaller enterprises, potentially increasing costs and deployment time.
Ease of Deployment and Customer Service: Both products offer on-premises and hybrid cloud deployment options. Microsoft System Center's customer service is inconsistent, with mixed feedback on support times. OpenText AI Operations Management tends to generate fewer support requests, suggesting it is user-friendly, though its support lacks proactivity during critical needs.
Pricing and ROI: Microsoft System Center is considered costly but delivers strong ROI through automation. OpenText AI Operations Management also has notable expenses due to its complex licensing, but it offsets costs with automation that lessens manual tasks and addresses recurring issues efficiently.
As a partner, I cannot create a ticket directly; I have to involve the end user's email to create one, so using the Software Assurance ID to create a ticket directly is not possible, making it very challenging for me.
OpenText goes out to bring the right people to answer any inquiries I have.
Microsoft System Center is scalable, allowing integration even if I have different sites.
The disadvantage of Microsoft System Center is related to the many integrated services; if one service is failing, then all features will be affected.
Splunk is more business-friendly due to its prettier interface.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
In Microsoft System Center, all the features are integrated already, whereas in ManageEngine, you have to license each feature individually to access those features.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
Product | Market Share (%) |
---|---|
Microsoft System Center | 0.4% |
OpenText AI Operations Management | 0.5% |
Other | 99.1% |
Company Size | Count |
---|---|
Small Business | 7 |
Midsize Enterprise | 4 |
Large Enterprise | 10 |
Company Size | Count |
---|---|
Small Business | 9 |
Midsize Enterprise | 7 |
Large Enterprise | 35 |
OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.
OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.
What are the key features of OpenText AI Operations Management?OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.
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