Try our new research platform with insights from 80,000+ expert users

Microsoft System Center vs OpenText AI Operations Management comparison

Microsoft and OpenText are both solutions in the Cloud Monitoring Software category. Microsoft is ranked #22 with an average rating of 7.8, while OpenText is ranked #29 with an average rating of 8.3. Microsoft holds a 0.3% mindshare in CMS, compared to OpenText’s 0.4% mindshare. Additionally, 85% of Microsoft users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.
Microsoft System Center
Read 19 Microsoft System Center reviews
  • 248 Views
  • 18 Comparison Views
85% willing to recommend
OpenText AI Operations Mana...
Read 48 OpenText AI Operations Management reviews
  • 345 Views
  • 5 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Jun 19, 2025

Microsoft System Center and OpenText AI Operations Management compete in the realm of IT operations and monitoring solutions. OpenText holds an upper hand with its advanced integration capabilities and automation features that reduce IT workload, providing significant value in hybrid environments.

Features: Microsoft System Center offers extensive management packs for Microsoft-specific products, making deployment and upgrades straightforward, while providing robust monitoring and reporting tools. It integrates seamlessly with Windows environments, offering excellent out-of-the-box ease-of-use. OpenText AI Operations Management excels in event correlation and supports hybrid environments, bringing strong automation features that lessen IT burdens. Its capacity to integrate diverse data sources distinguishes it significantly in the market.

Room for Improvement: Microsoft System Center needs enhancements in cloud monitoring and third-party integrations, with an updated user interface. There are also opportunities to simplify installation processes and enhance documentation. OpenText AI Operations Management could improve in performance and ease of setup, facing challenges in these areas. Simplifying licensing models and reducing resource demands could also benefit OpenText users.

Ease of Deployment and Customer Service: Both Microsoft System Center and OpenText AI Operations Management support on-premises deployment, extending to hybrid cloud environments. Microsoft System Center experiences mixed reviews regarding deployment ease and technical support, with slow response times cited by some. OpenText shares similar deployment models, with a technical support system requiring higher engagement levels. Both solutions require more client support and simplified deployment processes.

Pricing and ROI: Microsoft System Center is considered relatively expensive, with a licensing model often demanding additional support contracts. Despite its cost, it offers substantial ROI through resource optimization and automation. OpenText AI Operations Management is appealing to larger organizations, yet costly, with pricing dependent on selected modules. However, its automation capabilities provide valuable ROI by cutting down on manual interventions.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Microsoft System Center vs. OpenText AI Operations Management Report (Updated: June 2025).
Buyer's Guide
Microsoft System Center vs. OpenText AI Operations Management
June 2025
Download the complete report
Helped 860,592 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.6
Organizations reaped over 50% ROI with Microsoft System Center, automating tasks and enhancing efficiency while reducing costs.
Sentiment score
6.6
OpenText AI Operations Management improves implementation speed by 30%, offering potential 90% efficiency with specific integrations and procedures.
 

Customer Service

Sentiment score
5.0
Microsoft System Center's support is inconsistent, with mixed reviews on response times, cost, and users preferring self-resolution.
Sentiment score
5.1
OpenText AI Operations customer service is praised, but technical support faces mixed reviews due to efficiency and expertise inconsistencies.
No quotes available
For more quotes and insights, download the Microsoft System Center report
OpenText goes out to bring the right people to answer any inquiries I have.
For more quotes and insights, download the OpenText AI Operations Management report
 

Scalability Issues

Sentiment score
7.4
Microsoft System Center is praised for its strong scalability, efficiently managing environments from small setups to large infrastructures.
Sentiment score
7.4
OpenText AI Operations Management excels in scalability and adaptability for managing complex infrastructures and varying data sources.
 

Stability Issues

Sentiment score
7.8
Microsoft System Center is stable, reliable, and users rate its stability 8/10, with minimal issues in virtualized environments.
Sentiment score
6.9
OpenText AI Operations Management is stable and reliable, though improvements and better documentation are needed for some modules.
 

Room For Improvement

Microsoft System Center struggles with integration, complexity, performance issues, and requires enhancements in interface, documentation, and cloud capabilities.
OpenText AI Operations Management needs scalability, modern interface, better integration, improved automation, and streamlined licensing and support.
No quotes available
For more quotes and insights, download the Microsoft System Center report
Splunk is more business-friendly due to its prettier interface.
For more quotes and insights, download the OpenText AI Operations Management report
 

Setup Cost

Microsoft System Center costs $25,000 annually, requiring yearly licensing, rated mid-high in expense, with no extra charges.
OpenText AI Operations Management offers flexible pricing but can be complex and costly, requiring careful evaluation for smaller companies.
No quotes available
For more quotes and insights, download the Microsoft System Center report
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
For more quotes and insights, download the OpenText AI Operations Management report
 

Valuable Features

Microsoft System Center offers seamless integration, automation, intuitive GUI, third-party management, and efficient reporting, enhancing system control and functionality.
OpenText AI Operations offers integration, automation, centralized management, flexibility, scalability, and improved transparency for efficient alert handling.
No quotes available
For more quotes and insights, download the Microsoft System Center report
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
For more quotes and insights, download the OpenText AI Operations Management report
 

Categories and Ranking

Microsoft System Center
Ranking in Cloud Monitoring Software
22nd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
19
Ranking in other categories
Application Infrastructure (13th)
OpenText AI Operations Mana...
Ranking in Cloud Monitoring Software
29th
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
48
Ranking in other categories
Event Monitoring (8th), IT Operations Analytics (12th)
 

Mindshare comparison

As of July 2025, in the Cloud Monitoring Software category, the mindshare of Microsoft System Center is 0.3%, up from 0.1% compared to the previous year. The mindshare of OpenText AI Operations Management is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software
 

Featured Reviews

Ajinkya Mohod - PeerSpot reviewer
Makes user management and application management easy for users
Speaking about the impact of the automation feature that impacted our company's operational efficiency, I can say that the complete tool works on automation. You just have to configure it, and it works, especially in areas like auto-patching updates. I suggest that others can definitely go ahead with Microsoft System Center, especially beginners who choose it, can get hands-on experience with it, and acquire a good understanding of how things work. In terms of the value and benefits derived from the use of the solution, I can say that my company's operations have been made simpler because of the product, especially in areas like user management and application management where we have been benefited a lot. I rate the tool a nine out of ten.
Read full review
Ahmed Salman - PeerSpot reviewer
Powerful data integration, comprehensive automation, and hybrid compatibility
The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.
Read full review
report
See which vendors are best for you
Use our free recommendation engine to learn which Cloud Monitoring Software solutions are best for your needs.
See recommendations
860,592 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
18%
Manufacturing Company
12%
Computer Software Company
10%
Non Profit
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft System Center?
The product's initial setup phase was easy.
See all answers
What is your experience regarding pricing and costs for Microsoft System Center?
Microsoft System Center's licensing is costly.
See all answers
What needs improvement with Microsoft System Center?
Microsoft System Center should be easier to manage. However, it is complex to deploy, so people hesitate to use it. Though it has many features, such as licensing, asset tracking, and software depl...
See all answers
What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...
See all answers
What needs improvement with Micro Focus Operations Bridge?
The only aspect I find lacking in OpenText Operations Bridge is more aesthetic. The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing. Splu...
See all answers
What is your primary use case for Micro Focus Operations Bridge?
We use OpenText Operations Bridge ( /products/opentext-operations-bridge-reviews ) more from an event correlation perspective. We do not use it for pure monitoring since we have other monitoring to...
See all answers
 

Comparisons

Veeam Data Platform vs Microsoft System Center Logo
Veeam Data Platform vs Microsoft System Center
Compared 54% of the time
IBM BPM vs Microsoft System Center Logo
IBM BPM vs Microsoft System Center
Compared 46% of the time
More Microsoft System Center Competitors
OpsRamp vs OpenText AI Operations Management Logo
OpsRamp vs OpenText AI Operations Management
Compared 24% of the time
SCOM vs OpenText AI Operations Management Logo
SCOM vs OpenText AI Operations Management
Compared 23% of the time
BMC Helix Monitor vs OpenText AI Operations Management Logo
BMC Helix Monitor vs OpenText AI Operations Management
Compared 15% of the time
Zabbix vs OpenText AI Operations Management Logo
Zabbix vs OpenText AI Operations Management
Compared 12% of the time
Devo vs OpenText AI Operations Management Logo
Devo vs OpenText AI Operations Management
Compared 9% of the time
More OpenText AI Operations Management Competitors
 

Product Reports

Buyer's Guide
Microsoft System Center
June 2025
Microsoft System Center reportDownload Microsoft System Center product report
Buyer's Guide
OpenText AI Operations Management
June 2025
OpenText AI Operations Management reportDownload OpenText AI Operations Management product report
 

Also Known As

MS System Center
Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
 

Overview

System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.
Microsoft

OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.

OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.

What are the key features of OpenText AI Operations Management?
  • Event Correlation: Integrates and correlates event data for improved incident response.
  • Centralized Alerts: Raises alerts efficiently to streamline IT operations.
  • Comprehensive Dashboard: Consolidates information for better visibility.
  • Hybrid Cloud Support: Manages AWS, GCP, and on-premises environments.
  • Automation: Enhances operations with server automation and performance management.
What benefits do users find with OpenText AI Operations Management?
  • Operational Efficiency: Streamlines IT processes for quicker issue resolution.
  • Transparency: Offers robust reporting and data centralization for clarity.
  • Resource Management: Improves management of IT resources and service perspectives.
  • Scalability: Accommodates growth with flexible architecture.
  • Noise Reduction: Decreases event noise to enhance response efficiency.

OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.

OpenText
 

Sample Customers

Kassen_rztliche Vereinigung Nordrhein, Magyar Telekom Nyrt., Adeka, QualCare, Aeriandi, UniCredit Bank d.d., Mostar, Allianz Australia Ltd., Grupo Familia
GE Money Bank, Bank AlJazira, Tech Mahindra
Buyer's Guide
Microsoft System Center vs. OpenText AI Operations Management
June 2025
Free Report: Microsoft System Center vs. OpenText AI Operations Management
Find out what your peers are saying about Microsoft System Center vs. OpenText AI Operations Management and other solutions. Updated: June 2025.
DOWNLOAD NOW
860,592 professionals have used our research since 2012.
See our Microsoft System Center vs. OpenText AI Operations Management report.
See our list of best Cloud Monitoring Software vendors.

We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.