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Microsoft System Center vs OpenText AI Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.3
Microsoft System Center boosts efficiency, saves costs through automation and internal task handling, achieving ROI in eight months.
Sentiment score
5.6
Organizations experience differing returns on OpenText AI Operations, with up to 90% gains from module integration and orchestration.
 

Customer Service

Sentiment score
4.9
Microsoft System Center support is appreciated but criticized for slow response times, regional dependencies, and cost concerns.
Sentiment score
5.1
OpenText AI Operations Management's customer service is responsive, but technical support quality varies due to offshoring and time zone issues.
As a partner, I cannot create a ticket directly; I have to involve the end user's email to create one, so using the Software Assurance ID to create a ticket directly is not possible, making it very challenging for me.
Sr. Sys. Server & Storage Egineer / Tech .Consultant at CANAR OFFICE SYSTEMS
OpenText goes out to bring the right people to answer any inquiries I have.
Data Platforms Manager at a media company with 5,001-10,000 employees
My team works with the customer success team for technical support and customer service for OpenText AI Operations Management.
Product Line Manager at a tech consulting company with 11-50 employees
 

Scalability Issues

Sentiment score
7.5
Microsoft System Center is highly scalable, managing thousands of endpoints efficiently, yet requires careful resource consideration for optimal performance.
Sentiment score
7.4
OpenText AI Operations excels in managing large-scale deployments, supporting diverse infrastructures with some performance tuning required.
Microsoft System Center is scalable, allowing integration even if I have different sites.
Sr. Sys. Server & Storage Egineer / Tech .Consultant at CANAR OFFICE SYSTEMS
The stability and scalability depend on architectural considerations and the company's specific situation.
Product Line Manager at a tech consulting company with 11-50 employees
 

Stability Issues

Sentiment score
7.8
Microsoft System Center is valued for its maturity and stability, performing reliably with manageable bugs and efficient update resolutions.
Sentiment score
6.9
OpenText AI Operations Management is generally stable and reliable, with minor issues during upgrades and environmental changes.
We are following approximately 10,000 metrics and logs, and the platform performs pretty well.
Product Line Manager at a tech consulting company with 11-50 employees
 

Room For Improvement

Microsoft System Center needs improved third-party integration, simplified installation, enhanced performance, user interface updates, and better documentation.
OpenText AI Operations Management needs scalability, UI improvements, simplified licensing, better integration, enhanced support, and cost-effective solutions.
The disadvantage of Microsoft System Center is related to the many integrated services; if one service is failing, then all features will be affected.
Sr. Sys. Server & Storage Egineer / Tech .Consultant at CANAR OFFICE SYSTEMS
You need to see the big picture and understand what the customer's pain points are to find the right tuning.
Product Line Manager at a tech consulting company with 11-50 employees
Splunk is more business-friendly due to its prettier interface.
Data Platforms Manager at a media company with 5,001-10,000 employees
 

Setup Cost

Microsoft System Center is pricey, with annual fees and potential savings from SQL Server, rated 5-7 on affordability.
OpenText AI Operations Management is costly initially but offers flexible pricing, automation benefits, and moderate affordability despite complexity.
With its automation capabilities and runbooks, it reduces after-hours costs by automatically handling recurring issues and known scenarios.
Data Platforms Manager at a media company with 5,001-10,000 employees
 

Valuable Features

Microsoft System Center offers comprehensive endpoint management with integration, automation, monitoring, and ease of use in Windows environments.
OpenText AI Operations Management enhances IT efficiency with integration, event correlation, automation, anomaly detection, scalability, and customizable dashboards.
In Microsoft System Center, all the features are integrated already, whereas in ManageEngine, you have to license each feature individually to access those features.
Sr. Sys. Server & Storage Egineer / Tech .Consultant at CANAR OFFICE SYSTEMS
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
Data Platforms Manager at a media company with 5,001-10,000 employees
We have a platform where we are collecting metrics, logs, and traces for OpenText AI Operations Management, and if there is an anomaly, we directly open a ticket in our ITSM system.
Product Line Manager at a tech consulting company with 11-50 employees
 

Categories and Ranking

Microsoft System Center
Ranking in Cloud Monitoring Software
28th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Application Infrastructure (14th)
OpenText AI Operations Mana...
Ranking in Cloud Monitoring Software
20th
Average Rating
7.8
Reviews Sentiment
6.3
Number of Reviews
49
Ranking in other categories
Event Monitoring (7th), IT Operations Analytics (7th)
 

Mindshare comparison

As of January 2026, in the Cloud Monitoring Software category, the mindshare of Microsoft System Center is 0.7%, up from 0.2% compared to the previous year. The mindshare of OpenText AI Operations Management is 0.9%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software Market Share Distribution
ProductMarket Share (%)
OpenText AI Operations Management0.9%
Microsoft System Center0.7%
Other98.4%
Cloud Monitoring Software
 

Featured Reviews

Carl Palapal - PeerSpot reviewer
Sr. Sys. Server & Storage Egineer / Tech .Consultant at CANAR OFFICE SYSTEMS
Provides comprehensive system management with effective deployment and integration capabilities
The advantages of Microsoft System Center are significant, and I have seen other products as well. As far as advantages are concerned, they have PXE deployment, which is good for deploying operating systems, such as Windows client systems including Windows 10 and Windows 11. Since it is a Microsoft product, all the patches are proprietary, making it easier to deploy. In Microsoft System Center, all the features are integrated already, whereas in ManageEngine, you have to license each feature individually to access those features. The automated features of Virtual Machine Manager are very useful; it automates as long as the policy that I have created is in line with the objective, especially the templates when I'm going to deploy. Regarding endpoint management, Microsoft System Center is very helpful; it has integrated endpoint protection deployment, allowing me to handle endpoint configuration, system deployment, and patch deployment, making it an all-in-one stop shop for managing and configuring end clients. The impact of using Microsoft System Center is significant; it gives me a whole picture of my environment, making it easy to get inventory details regarding applications and hardware, providing full visibility of my setup within the organization.
reviewer2060121 - PeerSpot reviewer
Product Line Manager at a tech consulting company with 11-50 employees
Unified monitoring has improved event handling but needs stronger AI automation and modern dashboards
OpenText AI Operations Management could benefit from a fully integrated AI system, which we call AIOps. A fully integrated AI operations system would be valuable in the future. Additionally, the UI experience could be more comfortable. We are not using predictive features in OpenText AI Operations Management such as anomaly detection. In the future, we may be able to operate with our customer, but we need to decide this collectively. You need to see the big picture and understand what the customer's pain points are to find the right tuning. Normally, predictive features can be more useful, but this is an end-to-end solution that needs to be customized. You need to understand the exact customer needs. The predictive analytics feature is very close to being integrated, but it is not fully integrated at this time.
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Top Industries

By visitors reading reviews
Comms Service Provider
11%
Transportation Company
10%
Manufacturing Company
10%
Insurance Company
8%
Financial Services Firm
11%
Manufacturing Company
11%
Performing Arts
9%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise4
Large Enterprise10
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise7
Large Enterprise35
 

Questions from the Community

What needs improvement with Microsoft System Center?
The disadvantage of Microsoft System Center is related to the many integrated services; if one service is failing, then all features will be affected. For example, with site configuration, when one...
What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...
What needs improvement with Micro Focus Operations Bridge?
OpenText AI Operations Management could benefit from a fully integrated AI system, which we call AIOps. A fully integrated AI operations system would be valuable in the future. Additionally, the UI...
What is your primary use case for Micro Focus Operations Bridge?
I am not looking for a monitoring solution, but I am a product manager comparing some products based on research I conducted on the PeerSpot website regarding monitoring products such as Splunk, Ap...
 

Also Known As

MS System Center
Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
 

Overview

 

Sample Customers

Kassen_rztliche Vereinigung Nordrhein, Magyar Telekom Nyrt., Adeka, QualCare, Aeriandi, UniCredit Bank d.d., Mostar, Allianz Australia Ltd., Grupo Familia
GE Money Bank, Bank AlJazira, Tech Mahindra
Find out what your peers are saying about Microsoft System Center vs. OpenText AI Operations Management and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.