Microsoft Configuration Manager vs SymphonyAI IT Service Management comparison

The compared Microsoft and SymphonyAI solutions aren't in the same category. Microsoft is ranked #7 in SM , with an average rating of 8.0, and holds a 5.3% mindshare in the category. SymphonyAI is ranked #22 in ISM , with an average rating of 7.0, and holds a 1.5% mindshare. Additionally, 90% of Microsoft users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

Microsoft Configuration Man...

Read 81 Microsoft Configuration Manager reviews

1,884 Views
135 Comparison Views

90% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

444 Views
229 Comparison Views

100% willing to recommend

Microsoft Configuration Man...

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Microsoft Configuration Manager and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, ServiceNow, VMware and others in Server Monitoring.

To learn more, read our detailed Server Monitoring Report (Updated: June 2025).

Buyer's Guide

Server Monitoring

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Configuration Man...

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Server Monitoring (7th), Configuration Management (4th), Patch Management (1st)

SymphonyAI IT Service Manag...

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (22nd), IT Asset Management (16th), IT Service Management (ITSM) (22nd)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Microsoft Configuration Manager is designed for Server Monitoring and holds a mindshare of 5.3%, down 8.0% compared to last year.
SymphonyAI IT Service Management, on the other hand, focuses on IT Service Management (ITSM), holds 1.5% mindshare, up 1.0% since last year.

Server Monitoring

IT Service Management (ITSM)

Featured Reviews

MikeNelson2

IT Infrastructure Coordinator at NSW Government

Deployment recovery works well but requires configuration improvements

While I do not use the product frequently, many issues were due to configuration rather than the product itself. I cannot give an exact recommendation as it is not my area of responsibility. The team that uses it finds it adequate. It is presently good enough for us not to investigate other options. Overall, I rate the product a six out of ten.

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is highly scalable."

"It is a good choice for deployment that performs very well."

"This has made the management of our environment easier."

"Microsoft is being very competitive right now, and they are really investing in a lot of new features to be more competitive in the marketplace."

"With the SCCM inventory, we found a lot of rogue applications. We were able to identify them, find out who was running them, and either put them on our application list or remove them."

"The dashboards have information about our assets."

"Software deployment and WSUS are most valuable."

"It uses detailed descriptions of the workstations, and that is good for me."

More Microsoft Configuration Manager pros

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"The product has the best features for ITSM."

Cons

"The assets have reached their end-of-life, and patching them is a complex and laborious task. It would be highly advantageous if there were an integrated solution that provided distinct options for each end-of-life asset, streamlining the process and facilitating comprehension."

"The tool's deployment is complex and depends on the architecture you want to implement."

"With Microsoft Premier Support, you get what you pay for. There's Third Tier Support that you pay for. If you pay for that, you get excellent support, and if you don't pay for that, then you get the less experienced staff."

"It does seem a bit buggy from time to time."

"SCCM does not scale well, which is one of the reasons we are not going to continue to use it."

"This solution should be simpler, and more consistent across modules/sections."

"Initial setup was complex. There's a lot that goes into it."

"The ability to integrate MDM would be great."

More Microsoft Configuration Manager cons

"SummitAI IT Management Suite's project management and operational management features could be improved."

"I would like them to add software inventory in the next release. We don't have that right now."

"Integration was a major limitation with SummitAI."

"There could be flexibility in terms of customization."

Pricing and Cost Advice

"We have to pay for a license."

"Pricing and licensing are a downside of SCCM. It's expensive. I'd have to confirm this, but I think they changed the licensing to core-based instead of socket-based. It's not cheap, because you have to buy the software, you have to buy SQL. Another thing we learned from talking to Microsoft is that they provide you a license for SQL if you run it on the same box as the primary server. If you run it outside that box, you have to buy SQL. Microsoft does recommend you running it on the same box because of performance. But then, in order to run SQL, SCCM, and everything on the same box, you better have some resources. It's an expensive solution. There's no doubt about it."

"When you compare this solution with other tools in the market you might actually find a lot of variation in the pricing and that's why people opt for the other tools rather than Microsoft tools."

"The price could be better."

"The solution operates on a licensing model that can be expensive."

"Overall, I think it's fine. It's pretty much in-line because there are ways to offset it with the Office 365 licensing."

"We use the tool's free license. It is expensive."

"Presently, I am using a free trial version."

More Microsoft Configuration Manager pricing and cost advice

"We have a regular license."

"SummitAI IT Management Suite's pricing is a bit expensive."

"The product's cost is average."

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Government

10%

Computer Software Company

10%

Manufacturing Company

15%

Financial Services Firm

13%

Computer Software Company

12%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?

Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...

See all answers

How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?

ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...

See all answers

What do you like most about SCCM?

One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...

See all answers

What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What is your experience regarding pricing and costs for SummitAI IT Management Suite?

The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...

See all answers

What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

See all answers

Comparisons

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Compared 13% of the time

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Compared 11% of the time

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Compared 5% of the time

Quest KACE Systems Management Appliance (SMA) vs Microsoft Configuration Manager

Compared 5% of the time

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ServiceNow vs SymphonyAI IT Service Management

Compared 82% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 18% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

Microsoft Configuration Manager

June 2025

Download Microsoft Configuration Manager product report

Buyer's Guide

IT Service Management (ITSM)

June 2025

Download SymphonyAI IT Service Management product report

Also Known As

Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM )

Summus IT Management Suite

Overview

Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.

New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.

Microsoft

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Find out what your peers are saying about Zabbix, ServiceNow, VMware and others in Server Monitoring. Updated: June 2025.

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