Microsoft Configuration Manager vs SymphonyAI IT Service Management comparison

Microsoft Configuration Man...

Read 79 Microsoft Configuration Manager reviews

3,519 Views
2,671 Comparison Views

91% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

408 Views
320 Comparison Views

100% willing to recommend

Microsoft Configuration Man...

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Microsoft Configuration Manager and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring.

To learn more, read our detailed Server Monitoring Report (Updated: June 2024).

Buyer's Guide

Server Monitoring

June 2024

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Helped 793,295 peers since 2012

Categories and Ranking

Microsoft Configuration Man...

Average Rating

8.2

Number of Reviews

Ranking in other categories

Server Monitoring (2nd), Configuration Management (2nd), Patch Management (1st)

SymphonyAI IT Service Manag...

Average Rating

7.8

Number of Reviews

Ranking in other categories

Help Desk Software (23rd), IT Asset Management (12th), IT Service Management (ITSM) (22nd)

Mindshare comparison

As of July 2024, in the Server Monitoring category, the mindshare of Microsoft Configuration Manager is 8.1%, down from 11.4% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 0.2%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Unique Categories:

Configuration Management

14.1%

Patch Management

20.5%

Help Desk Software

1.6%

IT Asset Management

1.9%

Featured Reviews

HuaLiu

IT Support Engineer at SGM

Feb 6, 2023

Automatically apply patches, is stable, and scalable

The primary use case of the solution is to deploy patches, and applications, and upgrade our client operating systems Without the solution, we would have to manually install all patches and software and upgrade our operating system with the help of our support team, which would take a long time.…

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Shibu Babuchandran

Regional Manager/ Service Delivery Manager at a tech services company with 201-500 employees

Jul 31, 2022

High-availability solution that reduces costs and workload

SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster. Previously, if we had an incident within the organization, it would take time for our engineers to draft a mail and send it to the end user. Now, with SummitAI IT Management Suite, the incident mailers go out much faster because the tool identifies that there's an outage and sends out a message to all the users automatically. So this has reduced a lot of our engineers' workload, use of resources, and cost.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the data collection."

"There is a faster time to rollout. If we get a new PC, it can be ready for productivity right away."

"We are happy with the collaboration of SCCM with Patch My PC, which allows us to do patch work."

"I like Mircosoft's technical support. Microsoft has a few updates, like some of the critical KBs. They are published within the interval time, and in case of an escalation on the client missions, we will raise a ticket with the Microsoft team. They will create a hotfix or a critical update. They will chat with us, and that is one thing I like about Microsoft. Whenever any issues occur at my organization, they will help you out soon as possible within the SLA."

"Microsoft Configuration Manager helps with patch management."

"The scalability to deploy the package."

"You can remote control or RDP. That has been the most valuable because we can go into one console and can get to anything we want. Instead of going to all these different consoles, we centralized everything."

"It's a stable product."

More Microsoft Configuration Manager pros

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"The product has the best features for ITSM."

Cons

"The time the solution takes for updating systems could be quicker. For example, the system information status is not updating as it should. Additionally, the database synchronization querying is slow and could be improved."

"The downside of Microsoft Endpoint Configuration Manager is it's an on-premise-based solution. With the pandemic coming on board the need to support users across the globe has increased. For a while, we would use the in-built Microsoft Teams screen sharing feature but the disadvantage of that is you cannot perform privileged access. Microsoft does not give you access to that. That's where you need cloud-based tools, such as BeyondTrust or Freshservice."

"The solution is crowded with information."

"Not everything is readily available, and there are a lot of commands that are only executable via PowerShell."

"This solution needs to be supported on all Operating systems."

"The solution could improve the functionality for automating, license management. Additionally, more and better-looking reports are needed."

"The solution can be improved by speeding up the synchronizing of the policies on the devices."

"In terms of scalability, I believe there's room for improvement. While SCCM is capable of handling our current needs effectively, scalability could be enhanced to accommodate future growth and larger deployments."

More Microsoft Configuration Manager cons

"SummitAI IT Management Suite's project management and operational management features could be improved."

"Integration was a major limitation with SummitAI."

"There could be flexibility in terms of customization."

"I would like them to add software inventory in the next release. We don't have that right now."

Pricing and Cost Advice

"There is not a license needed to use the solution."

"There is an annual license needed to use the solution."

"Its licensing is quite complicated because we are getting the license not only for SCCM but for the full Microsoft package. We don't need to pay for a separate license. We need to have one license that includes everything we need, such as Windows, Microsoft 365, SCCM, encryption, and so on. So, we don't have a specific price for it. Perhaps, it is good that it includes the full suite of licensing of Microsoft. It is expensive, but we are getting a lot of features."

"I rate the price of Microsoft Endpoint Configuration Manager an eight out of ten."

"The price could be better."

"For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency."

"The solution operates on a licensing model that can be expensive."

"We have to pay for a license."

More Microsoft Configuration Manager pricing and cost advice

"The product's cost is average."

"We have a regular license."

"SummitAI IT Management Suite's pricing is a bit expensive."

See which vendors are best for you

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793,295 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

11%

Government

11%

Manufacturing Company

Computer Software Company

20%

Financial Services Firm

16%

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?

Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...

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How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?

ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...

See all answers

What do you like most about SCCM?

One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...

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What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What is your experience regarding pricing and costs for SummitAI IT Management Suite?

The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...

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What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

See all answers

Comparisons

Red Hat Ansible Automation Platform vs Microsoft Configuration Manager

Compared 13% of the time

ManageEngine Endpoint Central vs Microsoft Configuration Manager

Compared 12% of the time

BigFix vs Microsoft Configuration Manager

Compared 7% of the time

Tanium vs Microsoft Configuration Manager

Compared 5% of the time

AWS Systems Manager vs Microsoft Configuration Manager

Compared 5% of the time

More Microsoft Configuration Manager Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 54% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 22% of the time

IBM SmartCloud Control Desk vs SymphonyAI IT Service Management

Compared 13% of the time

JIRA Service Management vs SymphonyAI IT Service Management

Compared 12% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

Microsoft Configuration Manager

July 2024

Download Microsoft Configuration Manager product report

Buyer's Guide

IT Service Management (ITSM)

July 2024

Download SymphonyAI IT Service Management product report

Also Known As

Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM )

Summus IT Management Suite

Learn More

Microsoft

SymphonyAI

Overview

Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.

New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

Sample Customers

Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring. Updated: June 2024.

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We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.