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We raised it in TAC, and they were very approachable and supportive.
They respond promptly and are good at finding issues.
Overall, I would rate their customer service or support around a four out of ten.
I am satisfied with Palo Alto's customer service and support.
Scalability depends on the model number of each switch, but generally, it is scalable according to need.
Everything is managed by the service provider, Palo Alto Networks, allowing me to manage my infrastructure without overheads or extra costs to adapt the management infrastructure to the actual needs of the field.
I rate it a ten out of ten since we can easily scale by just paying for additional licenses as needed.
Scalability is a significant concern for us due to the poor documentation that limits our ability to understand and utilize their system effectively.
Sometimes it is not working in Azure or GCP as it has interoperability only with some clouds, so that part needs work.
Our engineers make the system appear stable through effective management.
Stability is high, I rate it 9.8 out of ten.
Prisma SD-WAN is an absolutely stable solution.
VeloCloud provides much more detail and many more tabs for troubleshooting everything, such as ARP, IPv4, IPv6, TCP dumps, routing, and switching.
I work with Fortinet where with a single command you can deploy the entire SD-WAN along with FortiGuard within minutes.
Scalability is a significant concern for us due to the poor documentation that limits our ability to understand and utilize their system effectively.
If there were an option to extend management to other firewalls, users could perform staggered migrations.
We initially had challenges with AIOps, which was overwhelming, and could benefit from simplification or improved training.
If the license expires in FortiGate, the basic functionality will work, but in Meraki SD-WAN, the entire system will shut down.
The solution is not cost-effective for smaller environments and is more suitable for medium to large companies.
The price for Prisma is a bit high.
The product could be a bit cheaper for the services it provides.
The SD-WAN features of Meraki SD-WAN include the overlay setup that can connect between the switch and the Viptela device or between the VCE of another vendor without needing to be vendor-specific.
The architecture allows us to see whether the physical cable is connected or disconnected.
By reducing the need for expensive internet connections, Prisma SD-WAN allows customers to achieve cost savings.
Prisma is a mature platform in terms of security.
The biggest benefit for us is that we've seen a reduction in incidents.
Software-defined WAN is a new approach to network connectivity that lowers operational costs and improves resource usage for multi-site deployments, allowing network administrators to use bandwidth more efficiently and ensure the highest possible level of performance for critical applications without sacrificing security or data privacy. For more information on deploying and configuring SD-WAN on the Meraki MX Security Appliance, see the Meraki SD-WAN Deployment Guide.
Simplify management, enable app-defined SD-WAN policies and deliver a secure, cloud-delivered branch today with the Industry’s first next-generation SD-WAN.
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