Our company provides customers with three levels of technical support. We have our own support teams who are Cisco-certified in engineering, architecture, the cloud, and security. There are not many partners in Mexico with our levels of certification. Our support is trained to solve problems. If we cannot solve a problem, then we raise a ticket with the distributor or wholesaler where we purchased the solution. Sometimes this level takes a little longer because some of their staff does not have the knowledge or certifications that we do. There may be one specialty but not all specialties. We sometimes face trouble with this step so would rather work directly with Cisco but have to follow this step first. If a problem goes farther to something related to software or frameware, then we bring in Cisco's technical support and ask them to take ownership of the ticket. They are the manufacture so they can solve anything. Cisco's technical support is average. It is not the best or not one of the worst like Ubiquiti. Technical support is rated a six out of ten.