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Loom Systems vs Spiceworks comparison

ServiceNow and Spiceworks are both solutions in the IT Infrastructure Monitoring category. ServiceNow is ranked #63, while Spiceworks is ranked #47 with an average rating of 8.5. ServiceNow holds a 0.3% mindshare in IM, compared to Spiceworks’s 0.4% mindshare. Additionally, 80% of ServiceNow users are willing to recommend the solution, compared to 86% of Spiceworks users who would recommend it.
Loom Systems
Read 4 Loom Systems reviews
  • 519 Views
  • 343 Comparison Views
80% willing to recommend
Spiceworks
Read 47 Spiceworks reviews
  • 2,142 Views
  • 793 Comparison Views
86% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Spiceworks and Loom Systems compete in the IT management domain. Loom Systems has the upper hand due to its advanced features, despite a higher price.

Features: Spiceworks offers IT inventory management, basic monitoring capabilities, and cost-effectiveness, making it suitable for small enterprises. Loom Systems provides AI-driven analytics, automation for deeper insights, and rapid issue resolution, which are preferable for larger organizations seeking sophisticated tools.

Room for Improvement: Spiceworks could enhance its monitoring features, expand integrations, and improve scalability. Loom Systems may focus on simplifying setup, reducing costs, and enhancing user interface navigation.

Ease of Deployment and Customer Service: Spiceworks is recognized for straightforward deployment, robust support, and accessibility to smaller teams. Loom Systems requires more initial setup but benefits larger operations with comprehensive customer service.

Pricing and ROI: Spiceworks stands out with minimal initial investment, offering satisfactory ROI for those focused on cost. Loom Systems involves higher implementation costs but justifies them with substantial ROI from increased efficiency and predictive analytics.

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To learn more, read our detailed Loom Systems vs. Spiceworks Report (Updated: July 2025).
Buyer's Guide
Loom Systems vs. Spiceworks
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Loom Systems
Ranking in IT Infrastructure Monitoring
63rd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
Anomaly Detection Tools (2nd)
Spiceworks
Ranking in IT Infrastructure Monitoring
47th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
Help Desk Software (15th), IT Asset Management (12th)
 

Mindshare comparison

As of August 2025, in the IT Infrastructure Monitoring category, the mindshare of Loom Systems is 0.3%, up from 0.2% compared to the previous year. The mindshare of Spiceworks is 0.4%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Keerthi Kumar Sangaraju - PeerSpot reviewer
Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident
What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.
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Rohit Samel - PeerSpot reviewer
Cloud storage with no hardware needed and great comprehensive reports
The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can develop your own apps within Loom, and they can be configured very simply."
"The RFS portion of the solution is the product's most valuable feature."
"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."
"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."
"Spiceworks is generic and free."
"The software is cloud-based, so I do not need to store any data locally."
"The solution is very stable. It's reliable and efficient."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
More Spiceworks pros
 

Cons

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"
"The reporting is a bit weak. They should work to improve this aspect of the product."
"The change management within the solution needs to be improved. There needs to be more process automation."
"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"Sometimes, it can be difficult to integrate what you need."
"The SNMP sniffer requires a lot of work to get right."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"The GUI must be improved."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
More Spiceworks cons
 

Pricing and Cost Advice

Information not available
"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
"The tool is cheap."
"The product is free! Get it now."
"It's free."
"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
Read full review
 

Top Industries

By visitors reading reviews
No data available
University
14%
Computer Software Company
12%
Financial Services Firm
6%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Spiceworks?
The solution is easy to use and easy to manage.
See all answers
What is your experience regarding pricing and costs for Spiceworks?
The tool is cheap.
See all answers
What needs improvement with Spiceworks?
I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.
See all answers
 

Comparisons

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Compared 35% of the time
Splunk Observability Cloud vs Loom Systems Logo
Splunk Observability Cloud vs Loom Systems
Compared 28% of the time
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Compared 35% of the time
Zabbix vs Spiceworks Logo
Zabbix vs Spiceworks
Compared 26% of the time
Lansweeper vs Spiceworks Logo
Lansweeper vs Spiceworks
Compared 20% of the time
Freshdesk vs Spiceworks Logo
Freshdesk vs Spiceworks
Compared 7% of the time
ManageEngine ServiceDesk Plus vs Spiceworks Logo
ManageEngine ServiceDesk Plus vs Spiceworks
Compared 7% of the time
More Spiceworks Competitors
 

Product Reports

Buyer's Guide
IT Infrastructure Monitoring
July 2025
Loom Systems reportDownload Loom Systems product report
Buyer's Guide
Spiceworks
July 2025
Spiceworks reportDownload Spiceworks product report
 

Overview

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.
ServiceNow
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Spiceworks
 

Sample Customers

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Buyer's Guide
Loom Systems vs. Spiceworks
July 2025
Free Report: Loom Systems vs. Spiceworks
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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.