Local Measure Engage vs Verint Open CCaaS comparison

Local Measure Engage is used for real-time customer feedback, resolving inquiries, and enhancing guest experiences. Users value its ability to track responses across platforms, manage social media interactions, and gather actionable data.

Local Measure Engage offers real-time messaging, integration with multiple communication channels, and an intuitive dashboard. It provides valuable insights through its analytics capabilities and customizable reporting features, which enhance operational efficiency. Automatic tagging and assignment functionalities help streamline workflows. Users suggest improvements in reporting features, customization options, and quicker load times. Some experience integration issues and desire a more intuitive layout.

• Real-time messaging: Enables prompt communication.
• Intuitive dashboard: Simplifies management.
• Easy integration: Connects with multiple communication channels.
• Analytics capabilities: Provides valuable insights.
• Customizable reporting: Enhances operational efficiency.
• Automatic tagging and assignment: Streamlines workflows.

• Enhanced customer satisfaction: Immediate responses improve experiences.
• Operational efficiency: Streamlined workflows save time.
• Actionable data: Informed decision-making through insights.
• Improved social media management: Unified interactions.

Local Measure Engage is utilized in hospitality, retail, and tourism industries to improve guest experiences. Hotels resolve guest inquiries rapidly, retailers manage social media interactions, and tourism businesses gather valuable feedback, enhancing their service offerings.

In today's ever-changing business landscape, organizations are grappling with the need to adapt to the digital transformation while simultaneously improving customer experiences without incurring excessive labor costs. Traditional telephony-based Contact Center as a Service (CCaaS) solutions have struggled to keep pace with these changes, often lacking the functional maturity required to meet customer demands.

Verint's Open CCaaS offers a fresh approach. Unlike closed-off platforms, it provides an open ecosystem that seamlessly integrates with diverse communication infrastructures, liberating businesses from vendor lock-ins. This openness extends beyond integration, empowering organizations to harness best-of-breed CX solutions, omnichannel routing, and UI flexibility while accommodating third-party applications. Verint's unwavering commitment to automation through AI and bots ensures scalable and efficient customer interactions, enabling companies to enhance CX and optimize resources.

With the Verint Platform, businesses can confidently embark on their digital transformation journey, reaping real benefits such as a significant boost in NPS scores, reduced response times, increased agent productivity, lower cost per contact, and improved containment rates. Open CCaaS isn't just a solution; it's a transformative approach to customer engagement that aligns with the demands of the modern business landscape, making Verint the partner of choice for those seeking to close the Engagement Capacity Gap and secure a successful future in the digital age.